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ConnectWise SIEM vs CylanceOPTICS comparison

ConnectWise and BlackBerry are both solutions in the Endpoint Detection and Response (EDR) category. ConnectWise is ranked #32 with an average rating of 10.0, while BlackBerry is ranked #28 with an average rating of 7.8. ConnectWise holds a 0.2% mindshare in EDR, compared to BlackBerry’s 0.2% mindshare. Additionally, 100% of ConnectWise users are willing to recommend the solution, compared to 80% of BlackBerry users who would recommend it.
ConnectWise SIEM
Read 2 ConnectWise SIEM reviews
  • 275 Views
  • 215 Comparison Views
100% willing to recommend
CylanceOPTICS
Read 11 CylanceOPTICS reviews
  • 420 Views
  • 200 Comparison Views
80% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 9, 2024

CylanceOPTICS and ConnectWise SIEM are two prominent cybersecurity solutions. ConnectWise SIEM has the upper hand due to its comprehensive feature set, even though CylanceOPTICS excels in pricing and customer support based on user reviews.

Features: Users notice CylanceOPTICS for advanced threat detection, AI-driven analytics, and robust performance. ConnectWise SIEM stands out for extensive integrations, real-time monitoring capabilities, and detailed reporting. Despite CylanceOPTICS' powerful analytics, ConnectWise SIEM's additional features give it an edge.

Room for Improvement: CylanceOPTICS users want more seamless integration with other tools, enhanced user interface, and improved reporting capabilities. ConnectWise SIEM users point out the steep learning curve, inadequate documentation, and high resource consumption. The complexity of ConnectWise SIEM is a notable drawback.

Ease of Deployment and Customer Service: CylanceOPTICS is known for its easy setup, responsive support team, and timely issue resolution. ConnectWise SIEM, while offering detailed deployment options, is criticized for a complicated installation process, slower customer support, and less user-friendly initial setup.

Pricing and ROI: CylanceOPTICS is favored for competitive pricing and strong return on investment. ConnectWise SIEM, although more expensive, is considered worth the investment by users due to its robust features and long-term value. CylanceOPTICS provides a financial advantage with lower upfront costs.

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To learn more, read our detailed ConnectWise SIEM vs. CylanceOPTICS Report (Updated: April 2025).
Buyer's Guide
ConnectWise SIEM vs. CylanceOPTICS
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise SIEM
Ranking in Endpoint Detection and Response (EDR)
32nd
Average Rating
10.0
Reviews Sentiment
6.6
Number of Reviews
2
Ranking in other categories
Security Information and Event Management (SIEM) (29th), Secure Access Service Edge (SASE) (20th), Managed Detection and Response (MDR) (21st)
CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
28th
Average Rating
7.4
Reviews Sentiment
4.5
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of ConnectWise SIEM is 0.2%, up from 0.1% compared to the previous year. The mindshare of CylanceOPTICS is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR)
 

Featured Reviews

Giulio Valeri - PeerSpot reviewer
Efficiently monitoring and detecting suspicious activities
One valuable feature of ConnectWise Fortify is the ability to add other teams and receive notifications when customers make changes or remove multi-factor authentication in Microsoft or SAP environments. For instance, once we were connecting different parts in China, and we had to reserve resources for the blue source of the login of task no v. ConnectWise Fortify successfully mitigated the issue and monitored any suspicious activity in the Microsoft environment. Despite the inconvenience, the Microsoft environment is still active and susceptible to cyber threats. We do a lot of research and utilize ConnectWise Fortify to restart and restore the system. It's essential to have a solution like ConnectWise Fortify to protect against cyber threats.
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HERNAN RODRIGUEZ - PeerSpot reviewer
Easy to use
CylanceOPTICS is easy to use.  The product's technical support is slow.  I have been using the product for three years.  CylanceOPTICS is easy to use.  I rate the solution a nine out of ten. 
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One valuable feature of ConnectWise Fortify is the ability to add other teams and receive notifications when customers make changes or remove multi-factor authentication in Microsoft or SAP environments."
"We have found the solution has great functionality and it is easy to use."
"I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none."
"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."
"CylanceOPTICS is easy to use."
"It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."
"The most valuable feature is the ability to respond to zero-day and unknown threats."
"You can use the solution to query certain things."
"It automatically blocks the threats, helping us investigate if they harm the environment."
"Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior."
More CylanceOPTICS pros
 

Cons

"ConnectWise Fortify could work on covering more areas, like phishing messages, which have become more complicated to detect."
"The manage portion of the solution is complicated and should be simplified by having different versions to meet the needs of different size companies."
"One minor issue that somebody mentioned was that they didn't like their management console."
"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."
"Too many false positives are reported."
"The product's technical support is slow."
"It takes more time to investigate or dig up and understand what's going on."
"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."
"Our customers would like to see more automation with respect to how threats are handled once they have been detected."
"The reporting is very weak and not very good at all."
More CylanceOPTICS cons
 

Pricing and Cost Advice

"The solution is expensive."
"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."
"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."
"I would rate the pricing a three out of five."
"CylanceOPTICS is probably priced equal to other EDRs in the market."
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Wholesaler/Distributor
9%
Comms Service Provider
8%
Manufacturing Company
8%
Manufacturing Company
21%
Computer Software Company
19%
Government
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Blackberry Optics?
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
See all answers
What is your experience regarding pricing and costs for Blackberry Optics?
CylanceOPTICS is probably priced equal to other EDRs in the market. Price-wise, considering what it has to offer, you could probably get a better product.
See all answers
What needs improvement with Blackberry Optics?
The solution's contextual analysis is sometimes not very clear compared to some modern EDRs like CrowdStrike. Compared to other EDR tools, CylanceOPTICS lacks some information. It takes more time t...
See all answers
 

Comparisons

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Compared 35% of the time
CrowdStrike Falcon Complete MDR vs ConnectWise SIEM Logo
CrowdStrike Falcon Complete MDR vs ConnectWise SIEM
Compared 26% of the time
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CrowdStrike Falcon vs CylanceOPTICS Logo
CrowdStrike Falcon vs CylanceOPTICS
Compared 56% of the time
Rapid7 InsightIDR vs CylanceOPTICS Logo
Rapid7 InsightIDR vs CylanceOPTICS
Compared 44% of the time
More CylanceOPTICS Competitors
 

Product Reports

Buyer's Guide
Security Information and Event Management (SIEM)
April 2025
ConnectWise SIEM reportDownload ConnectWise SIEM product report
Buyer's Guide
CylanceOPTICS
May 2025
CylanceOPTICS reportDownload CylanceOPTICS product report
 

Also Known As

ConnectWise Security Management, ConnectWise Fortify, Continuum Fortify, ConnectWise SIEM, ConnectWise SASE
No data available
 

Overview

IT solution providers are the first—and often only—line of defense for every kind of business in every part of the world. Whether managing mom-and-pop businesses or high-profile clients, providing preventive security measures is a must-have in today’s cybersecurity landscape. Security information and event management (SIEM) solutions offer an additional layer of security for your clients; however, most SIEM solutions are routinely difficult to manage, expensive to deploy, and require a significant amount of in-house cybersecurity expertise.

ConnectWise SIEM offers a powerful alternative to expand your security perspective to both prevention and detection. The solution includes comprehensive, flexible SIEM software that streamlines safety and security across your network without additional full-time employee costs or complicated implementations.

ConnectWise

Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.

BlackBerry
 

Sample Customers

Techvera, Syrex, Clark Integrated Technologies
Cerdant, Washoe County School District
Buyer's Guide
ConnectWise SIEM vs. CylanceOPTICS
April 2025
Free Report: ConnectWise SIEM vs. CylanceOPTICS
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