ConnectWise SIEM vs CylanceOPTICS comparison

ConnectWise and BlackBerry are both solutions in the Endpoint Detection and Response (EDR) category. ConnectWise is ranked #54 with an average rating of 6.0, while BlackBerry is ranked #44 with an average rating of 7.0. ConnectWise holds a 0.5% mindshare in EDR, compared to BlackBerry’s 0.5% mindshare. Additionally, 66% of ConnectWise users are willing to recommend the solution, compared to 80% of BlackBerry users who would recommend it.

ConnectWise SIEM

Read 3 ConnectWise SIEM reviews

1,661 Views
565 Comparison Views

66% willing to recommend

CylanceOPTICS

Read 13 CylanceOPTICS reviews

818 Views
802 Comparison Views

80% willing to recommend

ConnectWise SIEM

CylanceOPTICS

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 9, 2024

CylanceOPTICS and ConnectWise SIEM are two prominent cybersecurity solutions. ConnectWise SIEM has the upper hand due to its comprehensive feature set, even though CylanceOPTICS excels in pricing and customer support based on user reviews.

Features: Users notice CylanceOPTICS for advanced threat detection, AI-driven analytics, and robust performance. ConnectWise SIEM stands out for extensive integrations, real-time monitoring capabilities, and detailed reporting. Despite CylanceOPTICS' powerful analytics, ConnectWise SIEM's additional features give it an edge.

Room for Improvement: CylanceOPTICS users want more seamless integration with other tools, enhanced user interface, and improved reporting capabilities. ConnectWise SIEM users point out the steep learning curve, inadequate documentation, and high resource consumption. The complexity of ConnectWise SIEM is a notable drawback.

Ease of Deployment and Customer Service: CylanceOPTICS is known for its easy setup, responsive support team, and timely issue resolution. ConnectWise SIEM, while offering detailed deployment options, is criticized for a complicated installation process, slower customer support, and less user-friendly initial setup.

Pricing and ROI: CylanceOPTICS is favored for competitive pricing and strong return on investment. ConnectWise SIEM, although more expensive, is considered worth the investment by users due to its robust features and long-term value. CylanceOPTICS provides a financial advantage with lower upfront costs.

To learn more, read our detailed ConnectWise SIEM vs. CylanceOPTICS Report (Updated: December 2025).

Buyer's Guide

ConnectWise SIEM vs. CylanceOPTICS

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise SIEM

Ranking in Endpoint Detection and Response (EDR)

54th

Average Rating

8.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Security Information and Event Management (SIEM) (50th), Secure Access Service Edge (SASE) (22nd), Managed Detection and Response (MDR) (25th)

CylanceOPTICS

Ranking in Endpoint Detection and Response (EDR)

44th

Average Rating

7.4

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of ConnectWise SIEM is 0.5%, up from 0.2% compared to the previous year. The mindshare of CylanceOPTICS is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Detection and Response (EDR) Market Share Distribution
Product	Market Share (%)
CylanceOPTICS	0.5%
ConnectWise SIEM	0.5%
Other	99.0%

Endpoint Detection and Response (EDR)

Featured Reviews

reviewer2711757

Cyber Security Software Engineer at a tech services company with 11-50 employees

Automated alerting and reporting excel while cost and feature limitations remain

I find automation to be one of the best and most valuable features of the product. Machine learning is incorporated into the solution, though AI is a broader term that I wouldn't apply here. I haven't personally explored AI yet, but I will investigate it. Machine learning functions more as automation in my experience, as there's no training involved yet. I want to conduct R&D on another project with Wazuh to determine how to capture usage, for example, tracking user logins and time spent. This is where I need to implement machine learning. Additionally, the extraction of GeoIP adds complexity. The solution is effectively reducing incident response times in operations.

Read full review

GauthamVakapalli

Account Manager at Teksalah

Provides reliable threat detection and response but requires better regional support

One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One valuable feature of ConnectWise Fortify is the ability to add other teams and receive notifications when customers make changes or remove multi-factor authentication in Microsoft or SAP environments."

"The integration capabilities of ConnectWise SIEM are off the shelf, making it easy to buy and use; you just unpack it and use it."

"We have found the solution has great functionality and it is easy to use."

"It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."

"Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior."

"I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none."

"One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet, unlike some other solutions."

"This feature is something people should be looking into; the threat monitoring in CylanceOPTICS is very good, and while CrowdStrike has similar features, CylanceOPTICS is more cost-effective."

"It's pretty unintrusive"

"The solution has a high level of trust in the industry."

"CylanceOPTICS is easy to use."

More CylanceOPTICS pros

Cons

"ConnectWise SIEM is primarily focused on notifications and is limited in that aspect, while Wazuh can automate the elimination process."

"The manage portion of the solution is complicated and should be simplified by having different versions to meet the needs of different size companies."

"ConnectWise Fortify could work on covering more areas, like phishing messages, which have become more complicated to detect."

"It takes more time to investigate or dig up and understand what's going on."

"The product's technical support is slow."

"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."

"The support is inadequate because their technical people are not supportive. Since the support is not based in India, there are numerous issues."

"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."

"The detection component is something that they have to work on."

"The product's initial setup process could be easy."

"Too many false positives are reported."

More CylanceOPTICS cons

Pricing and Cost Advice

"The solution is expensive."

"I would rate the pricing a three out of five."

"CylanceOPTICS is probably priced equal to other EDRs in the market."

"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."

"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Comms Service Provider

Manufacturing Company

University

Manufacturing Company

16%

Financial Services Firm

Computer Software Company

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	4

Questions from the Community

What needs improvement with ConnectWise Fortify?

I haven't utilized the advanced threat intelligence capabilities with ConnectWise SIEM. Advanced threat intelligence is an option, but I haven't explored this feature yet. The advanced threat intel...

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What is your primary use case for ConnectWise Fortify?

I do not have experience with ConnectWise SIEM for RMM, as I mostly work on Wazuh, and I have a team that handles ConnectWise SIEM. I'm linking with them, serving as the bridge. I am solely working...

See all answers

What advice do you have for others considering ConnectWise Fortify?

The review can be made anonymous if just my name and not the company name is used. I would assess the real-time visibility for my organization as somewhat real-time, but it's not fully real-time. T...

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What do you like most about Blackberry Optics?

I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.

See all answers

What is your experience regarding pricing and costs for Blackberry Optics?

In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.

See all answers

What needs improvement with Blackberry Optics?

See all answers

Comparisons

CrowdStrike Falcon Complete MDR vs ConnectWise SIEM

Compared 7% of the time

Wazuh vs ConnectWise SIEM

Compared 6% of the time

Zscaler Zero Trust Exchange Platform vs ConnectWise SIEM

Compared 6% of the time

Check Point Harmony SASE (formerly Perimeter 81) vs ConnectWise SIEM

Compared 5% of the time

Sumo Logic Security vs ConnectWise SIEM

Compared 5% of the time

More ConnectWise SIEM Competitors

CrowdStrike Falcon vs CylanceOPTICS

Compared 19% of the time

Cisco Secure Endpoint vs CylanceOPTICS

Compared 18% of the time

Rapid7 InsightIDR vs CylanceOPTICS

Compared 17% of the time

WatchGuard EPDR vs CylanceOPTICS

Compared 12% of the time

SentinelOne Singularity Complete vs CylanceOPTICS

Compared 12% of the time

More CylanceOPTICS Competitors

Product Reports

Buyer's Guide

Security Information and Event Management (SIEM)

January 2026

Download ConnectWise SIEM product report

Buyer's Guide

CylanceOPTICS

January 2026

Download CylanceOPTICS product report

Also Known As

ConnectWise Security Management, ConnectWise Fortify, Continuum Fortify, ConnectWise SIEM, ConnectWise SASE

No data available

Overview

IT solution providers are the first—and often only—line of defense for every kind of business in every part of the world. Whether managing mom-and-pop businesses or high-profile clients, providing preventive security measures is a must-have in today’s cybersecurity landscape. Security information and event management (SIEM) solutions offer an additional layer of security for your clients; however, most SIEM solutions are routinely difficult to manage, expensive to deploy, and require a significant amount of in-house cybersecurity expertise.

ConnectWise SIEM offers a powerful alternative to expand your security perspective to both prevention and detection. The solution includes comprehensive, flexible SIEM software that streamlines safety and security across your network without additional full-time employee costs or complicated implementations.

ConnectWise

Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.

BlackBerry

Sample Customers

Techvera, Syrex, Clark Integrated Technologies

Cerdant, Washoe County School District

Buyer's Guide

ConnectWise SIEM vs. CylanceOPTICS

December 2025

Free Report: ConnectWise SIEM vs. CylanceOPTICS

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