ConnectWise ScreenConnect vs N-able Take Control comparison

ConnectWise ScreenConnect vs. N-able Take Control

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of July 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.6% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.6%, up from 1.6% compared to the previous year. The mindshare of N-able Take Control is 0.8%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Brian Hershey

Platform Manager at a outsourcing company with 11-50 employees

It covers you for HIPAA and PCI certification

Take Control is a way to remotely take over the console of a managed machine, but it also gives you other abilities. You can take over the console, access the registry, throw commands at it in the background, and manipulate the file system Take Control enables you to collaborate with end users.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Autopilot feature is the most valuable because it saves significant time on managing devices. We can ship devices globally, and users can set them up on their own. It's convenient."

"Easy to use."

"The tool's most valuable feature is Autopilot."

"The initial setup is not overly complex or difficult."

"The most valuable feature is that we can manage workstations or Android devices remotely without needing the device to be connected to our local network."

"The biggest thing for us is enforcing logins only from devices that are managed by Intune."

"Among the most valuable features are the Company Portal that is built into Intune, and the update rings so that we can manage what types of future updates the devices get."

"We can manage and standardize security across your environment, identify problems, receive alerts, and so on. That's its purpose, and that's also why it's so good."

More Microsoft Intune pros

"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."

"Remote support is efficient and easy for our end users to receive support."

"The ConnectWise ScreenConnect tool is very good for remote access."

"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."

"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."

More ConnectWise ScreenConnect pros

"The most valuable part of N-able Take Control is being able to remotely access your customer's site. You are able to view their network. Once you have it set up, it's always available. N-able Take Control can be used even when other remote access controls have been made."

"Take Control enables you to collaborate with end users. It's for supporting a workstation where you want the person on the other side to see you moving their mouse, and you can work with them."

Cons

"Technical support can be challenging when resources shift, requiring repeated explanations. Support from India sometimes provides information without the right solution."

"I rate Microsoft customer service six out of 10. While some technicians go above and beyond, there is inconsistency, and connecting with the most helpful representatives is occasionally challenging."

"I want more secure, reliable, and efficient security policies."

"Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune."

"The initial setup is a little bit complex."

"The support is not particularly good. Sometimes when you open a case with Microsoft, you end up resolving the issue by yourself."

"The most significant challenge is reporting and monitoring. The reporting accuracy for deploying applications and all aspects of Intune needs to be improved."

"There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good."

More Microsoft Intune cons

"I really didn't care for the onboarding process and it is something that should be improved."

"There needs to be a way to run the agent without installing, like GoToAssist."

"The solution is a little bit complicated when you want to implement it."

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."

"Mobile interface."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"Speed is a major factor in Automate, and the control panel is horribly slow."

"There could be improvement to the remote command line tools."

More ConnectWise ScreenConnect cons

"The dashboards I do not use because there are issues. The solution monitors your antivirus and other programs but it does not seem to work well."

"We've seen some latency problems in AWS environments. Aside from that, it's a pretty solid service."

Pricing and Cost Advice

"The cost of the license and the features are justified for myself as a technical person."

"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."

"I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a seven out of ten for pricing."

"The price could be better."

"Its price is quite okay. I wish they provide certain additional features with the same license."

"It's affordable. In comparison to the competitors, the price depends on what features you need from Intune, but it's affordable. There are no hidden costs, but there are some features that go for a premium price. Those are the add-ons for which you have to pay extra."

"Intune is cost-effective as it is included in some of the Office 365 packages."

"There is a license needed for this solution and it is either included in one of the enterprise license agreements. Microsoft licensing is a mathematical institute, it could be quite complex. We tend to ask specialized organizations to research what the most profitable way it would be for us to use licenses in the organizations."

More Microsoft Intune pricing and cost advice

"Pricing is fair for Control and the licensing is simple."

"Make sure you have enough licensing for all the techs that you have."

"We pay $3,000 USD for the service, yearly upfront."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"Good price and works well."

"I download the product for free with ConnectWise RMM's license."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"We pay an annual licensing fee."

More ConnectWise ScreenConnect pricing and cost advice

"N-able Take Control charges you a monthly fee for every customer that you have booked in, and it used to be inexpensive but it's a little bit more expensive now."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

Educational Organization

Manufacturing Company

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Computer Software Company

19%

University

Real Estate/Law Firm

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

What do you like most about ConnectWise Control?

The product is really easy to deploy.

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities...

Jamf Pro vs Microsoft Intune

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Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

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Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 28% of the time

GoTo Resolve vs ConnectWise ScreenConnect

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TeamViewer vs ConnectWise ScreenConnect

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Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 12% of the time

BeyondTrust Remote Support vs ConnectWise ScreenConnect

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TeamViewer vs N-able Take Control

Compared 55% of the time

Dameware Remote Support vs N-able Take Control

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GoTo Resolve vs N-able Take Control

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Product Reports

Microsoft Intune

Download Microsoft Intune product report

ConnectWise ScreenConnect

Download ConnectWise ScreenConnect product report

Remote Access

Download N-able Take Control product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

ConnectWise Control, ScreenConnect

SolarWinds MSP Take Control, SolarWinds MSP Anywhere, SolarWinds Take Control

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Whether your clients are working from home, in the office, or on the go—they need you. N‑able^™ Take Control is a powerful remote support solution with troubleshooting tools designed to help you resolve issues quickly and effectively.

Connect to devices in eight seconds or less on average.
Troubleshoot issues with device information and specs at your fingertips.
Configure and customize Take Control for your business using the admin dashboard.
Keep data and clients safe with sophisticated encryption and multifactor authentication.
Quickly connect to new devices and users using a simple PIN.

N-able

Sample Customers

Mitchells and Buzzers, Callaway

Jon Rosen Systems

Bainbridge Technology Solutions, NKIT Systems

ConnectWise ScreenConnect vs. N-able Take Control