ConnectWise Automate vs SCOM comparison

The compared ConnectWise and Microsoft solutions aren't in the same category. ConnectWise is ranked #10 in RMM , and holds a 6.1% mindshare in the category. Microsoft is ranked #2 in EM , with an average rating of 8.2, and holds a 9.9% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 86% of Microsoft users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

2,503 Views
1,752 Comparison Views

85% willing to recommend

SCOM

Read 83 SCOM reviews

9,597 Views
1,631 Comparison Views

86% willing to recommend

ConnectWise Automate

SCOM

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between ConnectWise Automate and SCOM based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: June 2026).

Buyer's Guide

Remote Monitoring and Management (RMM)

June 2026

Download the complete report

Helped 899,283 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (10th)

SCOM

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Event Monitoring (2nd), Network Monitoring Software (14th)

Mindshare comparison

ConnectWise Automate and SCOM aren’t in the same category and serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 6.1%, up 6.0% compared to last year.
SCOM, on the other hand, focuses on Event Monitoring, holds 9.9% mindshare, up 8.5% since last year.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
ConnectWise Automate	6.1%
Kaseya VSA	13.5%
NinjaOne	10.4%
Other	70.0%

Remote Monitoring and Management (RMM)

Event Monitoring Mindshare Distribution
Product	Mindshare (%)
SCOM	9.9%
OpenText AI Operations Management	7.9%
ServiceNow IT Operations Management	7.7%
Other	74.5%

Event Monitoring

Featured Reviews

Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

Read full review

Akshita Kukreja

Assistant Manager at SMS group GmbH

Have integrated effective monitoring and seamless alerting with improved visualization capabilities

The most valuable feature of SCOM is its monitoring capability, and we have integrated SCOM with Grafana, which is a dashboarding tool. We have implemented and integrated this to create dashboarding of the SCOM monitoring system for the database, SQL, and the Linux servers we have configured in SCOM. We have created separate dashboarding for it, and the monitoring and creating rules and monitors in the management servers and management packs that SCOM provides are very useful for us. The alerting mechanism of SCOM has benefited our operations because we have modified the thresholds as per our internal requirements. We have configured threshold modifications for the CPU, memory, and especially for disk space. For routine disk space usage on the system, we have provided a separate threshold configuration.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable amount of time."

"Because of the system's capabilities, my team is able to significantly reduce the work that they were previously doing, more than 40%, in my opinion."

"A good automated scripts feature."

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"It's definitely improved the help-desk servicing, et cetera."

"I was very happy with how they handled me as a client and am quite satisfied with the level of support we get."

More ConnectWise Automate pros

"The solution is very user-friendly, and it offers upgrade options and update features with a simple click."

"The dashboard is in a class of its own, with a whole other range of competing products in management of datacenters and cloud environment."

"We leverage every component of SCOM; we have dashboards up, customized management packs, and monitors for both Windows and Linux, and we use SNMP traps to pull in information from network devices across the enterprise, so we use it for everything."

"The inbuilt management pack that Microsoft provides is really helpful. I know it's a mature product, and they keep upgrading the management pack."

"Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications."

"We are able to do problem determination on runaway processes."

"We like the deployment of the machines and the features that they have, and it's easy to use."

"SCOM is capable of providing full-featured infrastructure monitoring, alerting and reporting, especially for Windows-centric production environments."

More SCOM pros

Cons

"I know we get some false positives at times, where things report offline and then when we connect to them with control they're connectable."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"This is a raw system. Of course, it has some flaws that could be improved."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back."

"The fixed client for Automate is slow. The web client is not very intuitive."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

More ConnectWise Automate cons

"SCOM needs to improve its usability."

"Even though I think there are ways that this product is superior to most other solutions on the market, there are quite a few things that it does not do alone."

"Overall, I find that this is a good solution but the presentation layer is really bad."

"We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporting."

"If it could have SysLog capabilities and if the Microsoft Management Packs were out of the box instead of a separate download."

"Because SCOM currently runs on a Citrix session, SCOM sometimes becomes slow or crashes when there is too much going on."

"I’d like to see cross-platform support that would make SCOM a single enterprise monitoring application."

"Very high administrative burden, requires constant maintenance."

More SCOM cons

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"Pricing and licensing are reasonable."

"I believe Automate is available for around $2."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"We have an EA with Microsoft, and it comes as part of the EA."

"The pricing and licensing are fair."

"If you have a Microsoft Enterprise Agreement, then this is part of the agreement."

"Our Enterprise Agreement includes the price."

"We have to pay for a license and the price is fine for us."

"The platform is cost-effective due to our existing Microsoft support."

"We have an enterprise agreement that includes this product as part of it."

"SCOM is very cheap because it's included in the license for the System Center suite, which is around $8,400 per CAL."

More SCOM pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.

See recommendations

899,283 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Performing Arts

Outsourcing Company

Construction Company

Healthcare Company

Financial Services Firm

14%

Government

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	3
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	22
Large Enterprise	54

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for SCOM?

I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.

See all answers

What needs improvement with SCOM?

We believe that the dashboarding in SCOM needs to be improved or enhanced because it is not too expressive in reporting. We can work on deploying new ways of viewing things and modifying visualizat...

See all answers

What is your primary use case for SCOM?

My usual use case for SCOM is as an administrator role where I create reports and provide system configuration for Linux and installation of the SCOM agent. I handle deploying and upgrading the age...

See all answers

Comparisons

Kaseya VSA vs ConnectWise Automate

Compared 12% of the time

N-able N-sight Remote Monitoring & Management vs ConnectWise Automate

Compared 10% of the time

Datto Remote Monitoring and Management vs ConnectWise Automate

Compared 9% of the time

Atera vs ConnectWise Automate

Compared 7% of the time

ConnectWise Asio Platform vs ConnectWise Automate

Compared 6% of the time

More ConnectWise Automate Competitors

Nagios XI vs SCOM

Compared 6% of the time

WhatsUp Gold vs SCOM

Compared 6% of the time

Zabbix vs SCOM

Compared 5% of the time

PRTG Network Monitor vs SCOM

Compared 5% of the time

LogicMonitor vs SCOM

Compared 5% of the time

More SCOM Competitors

Product Reports

Buyer's Guide

ConnectWise Automate

June 2026

Download ConnectWise Automate product report

Buyer's Guide

SCOM

May 2026

Download SCOM product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

System Center Operations Manager, SCOM 2012

Overview

ConnectWise Automate transforms IT management with automation, remote desktop integration, and an intuitive interface. Essential tools like patch management and remote access are crucial for efficient operations.

ConnectWise Automate offers powerful features for IT management, emphasizing automation to eliminate repetitive tasks and streamline operations. It integrates seamlessly with remote desktop solutions, making remote management straightforward. The platform supports robust patch management, ticketing, and remote access, enhancing productivity and resource allocation. While its scalability and deployment are top-tier, users find room for improvement in areas like reporting, visibility, and ease of navigation. Some users experience slow support response times, and complex scripting can be cumbersome. Despite these challenges, it remains a valuable asset for managed service providers.

What are the key features of ConnectWise Automate?

Automation: Reduces repetitive tasks, boosting efficiency.
Remote Desktop Integration: Smooth remote access for managing IT environments effortlessly.
Patch Management: Essential for maintaining system updates and security.
Ticketing System: Streamlines workflow for incident management.
Scalability: Supports business growth with scalable infrastructure.

What benefits and ROI can users expect from ConnectWise Automate?

Time Savings: Automation capabilities free up time for strategic tasks.
Increased Efficiency: Streamlined processes lead to better resource allocation.
Improved Support: Reliable technical support enhances stability.
Cost-Effective Operations: Efficient management reduces unnecessary expenses.

Organizations in networking, managed service providers, and client administration use ConnectWise Automate for patch management, desktop oversight, and incident resolution. It's crucial for inventory tracking, system management, and remote support, enhancing professional services and integrating with ticket systems for effective troubleshooting and workflow management. Its adaptability supports diverse customer environments and facilitates task automation, maintaining efficient operation across IT networks.

ConnectWise

SCOM monitors Microsoft environments with a focus on Windows servers and applications such as SQL, Exchange, and SharePoint. It offers integration with Active Directory and Azure, along with customizable dashboards, management packs, and robust alert mechanisms, aiding efficient management and control.

SCOM provides a comprehensive monitoring solution for Microsoft technologies, helping organizations track performance and availability of applications, services, and infrastructure. It integrates with Active Directory and Azure, offering capabilities for monitoring Windows and Linux environments. Extensive management packs, customizable dashboards, and automated alerts offer a refined monitoring experience. Users benefit from detailed performance data, network monitoring, and auto-discovery features, enhancing operational insights and server management efficiency.

What are key features of SCOM?

Microsoft Environment Monitoring: Specialized for Windows servers and applications such as SQL, Exchange, and SharePoint.
Integration Capabilities: Seamless integration with Active Directory and Azure for streamlined operations.
Customizable Dashboards: Tailor visual data displays to enhance monitoring and decision-making.
Extensive Management Packs: Broad range of management packs for enhanced resource and application control.
Robust Alert Mechanisms: Comprehensive alerting to maintain service stability and address potential issues promptly.

What benefits should users seek in reviews?

Operational Efficiency: Enhanced management of server applications and infrastructure.
Comprehensive Monitoring: Detailed insights into performance and service availability.
Proactive Issue Notification: Timely alerts for quick issue resolution.
Improved Control: More efficient server management through automation and visibility.

In technology sectors, SCOM is widely implemented for its ability to monitor server applications and infrastructure components. Healthcare and finance utilize its monitoring and alert systems for compliance and uptime. Enterprises integrate SCOM for managing complex systems like Exchange, SharePoint, and Active Directory, enabling comprehensive analytics and reporting.

Microsoft

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Dialog Telekom

Buyer's Guide

Remote Monitoring and Management (RMM)

June 2026

Download Free Report

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: June 2026.

DOWNLOAD NOW

899,283 professionals have used our research since 2012.

We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.