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ConnectWise Automate vs ManageEngine Patch Manager Plus comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (10th)
ManageEngine Patch Manager ...
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
18
Ranking in other categories
Patch Management (7th)
 

Mindshare comparison

ConnectWise Automate and ManageEngine Patch Manager Plus aren’t in the same category and serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 6.3%, up 5.9% compared to last year.
ManageEngine Patch Manager Plus, on the other hand, focuses on Patch Management, holds 4.2% mindshare, down 7.6% since last year.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
ConnectWise Automate6.3%
Kaseya VSA14.3%
NinjaOne11.4%
Other68.0%
Remote Monitoring and Management (RMM)
Patch Management Mindshare Distribution
ProductMindshare (%)
ManageEngine Patch Manager Plus4.2%
NinjaOne7.6%
Microsoft Configuration Manager7.4%
Other80.8%
Patch Management
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
ManojNair2 - PeerSpot reviewer
Founder/Director at Augesys Solutions Pvt Ltd
Centralized patching has unified multi‑OS management and delivers detailed security reporting
Based on my experience, a better function would be to address the problem that the product only scans a machine once a day. It has a central scanning activity that scans every laptop for changes in assets, meaning both hardware and software, as well as installed software for patches. However, this activity works only once per day and does not work on local time. If you are a global organization with the UK office and a colleague in the US, for example, and you set the task at 11:00 AM UK time, that translates to 6:00 AM in the US East Coast. If that colleague's laptop is on, the task completes; otherwise, it fails. This represents a major drawback because the task does not run on the local time of the system. Regarding the ability to create multiple tasks, you cannot create them, which is another significant issue. Only one task exists for these two activities. That one task performs both the hardware and software scanning for any changes and also conducts a patch scan. Both activities occur through the same task, but the problem is that if you have a global user base, this becomes a bottleneck.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the greatest benefits of LabTech is less client downtime, because LabTech lets you proactively monitor and fix issues before they interrupt your clients’ business, so you can virtually eliminate system outages."
"Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable amount of time."
"The database is great. It's a nicely ordered database."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"A good automated scripts feature."
"Technical support is really good; they are helpful and responsive."
"The initial setup is easy and the deployment is quick."
"It is very scalable."
"The tool's most valuable feature is performance."
"The integration with both Linux and Microsoft systems is seamless."
"The initial setup was easy."
"ManageEngine Patch Manager Plus is lightweight and has a remote push feature that helps me manage several main sites and subsites."
"ManageEngine Patch Manager Plus covers almost all my end devices, and I can easily look over my device's hardware status."
"The best features in ManageEngine Patch Manager Plus are the connectivity across different platforms, such as connectivity with Rapid7, connectivity with CrowdStrike, and connectivity with the SIEM solution."
"ManageEngine Patch Manager Plus provides patching for Windows, Mac, and Linux from a single console, including cloud servers like AWS EC2, which makes it particularly valuable because you can patch and monitor all platforms from one tool."
"The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is probably one of the best features of the solution's technical support."
 

Cons

"I almost would rather have a different tool, but I'm not sure which one yet."
"Technical support was helpful."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective."
"Reliability: Open a computer window new screen and it's slow."
"Their support needs to be better."
"I experienced issues with server 2012, which required an upgrade to 2016 for better functionality before moving to Azure."
"There are limitations to this solution when we are working with iOS, Apple laptops or desktops such as the Mac and iMac."
"I find the user interface a little bit intimidating and not very appealing."
"The only area for improvement in ManageEngine Patch Manager Plus, which I noticed, is the reporting."
"The tool's support needs improvement."
"The commercial aspect of ManageEngine is challenging due to their lack of presence in Brazil, which makes obtaining proposals difficult."
"There are limitations to this solution when we are working with iOS, Apple laptops or desktops such as the Mac and iMac."
"Patching over the Internet should be improved."
 

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I believe Automate is available for around $2."
"Pricing and licensing are reasonable."
"I rate the price of the product a five on a scale of one to ten, where one is cheap, and ten is expensive."
"Patch Manager is cost-effective."
"I rate the product price a three on a scale of one to ten, where one is low price and ten is high price."
"The solution cost is around $5,000 per year."
"The price of this product is reasonable."
"Its price needs improvement."
"Our licensing fees are on a yearly basis, and the charge for support is extra."
"ManageEngine Patch Manager Plus is a little bit cheaper."
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Top Industries

By visitors reading reviews
Performing Arts
9%
Healthcare Company
7%
Computer Software Company
7%
Comms Service Provider
6%
Manufacturing Company
9%
University
9%
Financial Services Firm
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise4
Large Enterprise3
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ManageEngine Patch Manager Plus?
Pricing for ManageEngine Patch Manager Plus is pretty reasonable. Currently, I am paying around three dollars per agent per month.
What needs improvement with ManageEngine Patch Manager Plus?
Based on my experience, a better function would be to address the problem that the product only scans a machine once a day. It has a central scanning activity that scans every laptop for changes in...
What is your primary use case for ManageEngine Patch Manager Plus?
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product. Although other competitors existed in the market, they were either behind in ter...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
IKEA Honda UNICEF The University of Georgia Evander
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: March 2026.
886,077 professionals have used our research since 2012.