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ConnectWise Automate vs ManageEngine Patch Manager Plus comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (8th)
ManageEngine Patch Manager ...
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
17
Ranking in other categories
Patch Management (8th)
 

Mindshare comparison

ConnectWise Automate and ManageEngine Patch Manager Plus aren’t in the same category and serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.2%, down 7.6% compared to last year.
ManageEngine Patch Manager Plus, on the other hand, focuses on Patch Management, holds 4.8% mindshare, down 8.3% since last year.
Remote Monitoring and Management (RMM) Market Share Distribution
ProductMarket Share (%)
ConnectWise Automate7.2%
Kaseya VSA16.4%
NinjaOne11.5%
Other64.9%
Remote Monitoring and Management (RMM)
Patch Management Market Share Distribution
ProductMarket Share (%)
ManageEngine Patch Manager Plus4.8%
Microsoft Configuration Manager8.6%
NinjaOne7.7%
Other78.9%
Patch Management
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
AK
Technology Lead at GMG
Supports security compliance through automated patching and seamless customer service
The solution supports patching not only Microsoft products but also non-Microsoft products, which is beneficial for me. It also helps in updating custom applications I use from a point-of-sale perspective. The software covers platform security and application security, ensuring everything is updated at the endpoint level. Automated patch deployment is used for all Active Directory servers. I have automated testing for patches by Microsoft and verify the status via email notifications. After a week, the automation process is applied to all activated servers to ensure upgrades and patches are implemented.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The database is great. It's a nicely ordered database."
"It is very scalable."
"It's definitely improved the help-desk servicing, et cetera."
"It allows us to manage all client requests, jobs and invoicing."
"Maybe they could improve the capability to be multi-tenant."
"The initial setup is easy and the deployment is quick."
"The tool's most valuable feature is performance."
"It is a highly stable solution."
"The automated patch deployment feature is really helpful. I can schedule it anytime, even on weekends, without needing to restart systems. The centralized management and unified console are great. It shows me which PCs are out of date or which users are breaching our policies. I can test patches before deploying them."
"The fetch repository is a good feature."
"ManageEngine Patch Manager Plus covers almost all my end devices, and I can easily look over my device's hardware status."
"The pricing for ManageEngine Patch Manager Plus is reasonable."
"The ability to deploy patches seamlessly is the solution's most valuable aspect. It allows us to not only deploy patches but to monitor the deployment of those patches."
"It does not restart unexpectedly, allowing automation anytime, even during weekends."
 

Cons

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"Their support needs to be better."
"Technical support was helpful."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The menu doesn't always load properly."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"The commercial aspect of ManageEngine is challenging due to their lack of presence in Brazil, which makes obtaining proposals difficult."
"If a report shows that testing did not work for one version but succeeds for another, a comparison would be beneficial."
"They should add better features for managing hardware."
"The solution's initial setup is not straightforward, and we have to customize it with our relevant features."
"The cloud version should have option to add all the endpoints using the agent. Not only for Windows, but also the Linux version. There are some versions which are not compatible with SaaS Manager. So some customers do not want to use the latest version of Linux latest version of CentOS. Actually, CentOS is not available. But some are using and patch manager is compatible for some versions only, not older older versions. So there are some pros and cons that are referred to patch management."
"ManageEngine Patch Manager Plus needs to improve speed."
"The solution should have a customer label where we can label those servers or include those servers for specific customers."
"The user interface of ManageEngine Patch Manager Plus needs to be made more user-friendly, simplified, and less complicated."
 

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I believe Automate is available for around $2."
"Pricing and licensing are reasonable."
"I rate the price of the product a five on a scale of one to ten, where one is cheap, and ten is expensive."
"The solution cost is around $5,000 per year."
"I rate the product price a three on a scale of one to ten, where one is low price and ten is high price."
"Patch Manager is cost-effective."
"ManageEngine Patch Manager Plus is a little bit cheaper."
"Its price needs improvement."
"The pricing for ManageEngine Patch Manager Plus is on the moderate side."
"The price of this product is reasonable."
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Performing Arts
10%
Healthcare Company
7%
Outsourcing Company
7%
Computer Software Company
10%
University
8%
Manufacturing Company
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise4
Large Enterprise3
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ManageEngine Patch Manager Plus?
The pricing for ManageEngine Patch Manager Plus is reasonable. There is a concern regarding the exchange rate as one dollar equals six reais today, making everything expensive in dollars for us.
What needs improvement with ManageEngine Patch Manager Plus?
While it's a good feature, it needs some improvement. Different patch manager competitors have functionality with AI inside, so if that could be integrated, it would be much easier for the end-user...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
IKEA Honda UNICEF The University of Georgia Evander
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