Try our new research platform with insights from 80,000+ expert users

ConnectWise Automate vs ManageEngine Patch Manager Plus comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (10th)
ManageEngine Patch Manager ...
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
18
Ranking in other categories
Patch Management (7th)
 

Mindshare comparison

ConnectWise Automate and ManageEngine Patch Manager Plus aren’t in the same category and serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 6.5%, up 6.3% compared to last year.
ManageEngine Patch Manager Plus, on the other hand, focuses on Patch Management, holds 4.6% mindshare, down 7.9% since last year.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
ConnectWise Automate6.5%
Kaseya VSA15.0%
NinjaOne12.0%
Other66.5%
Remote Monitoring and Management (RMM)
Patch Management Mindshare Distribution
ProductMindshare (%)
ManageEngine Patch Manager Plus4.6%
NinjaOne7.9%
Microsoft Configuration Manager7.8%
Other79.7%
Patch Management
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
ManojNair2 - PeerSpot reviewer
Founder/Director at Augesys Solutions Pvt Ltd
Centralized patching has unified multi‑OS management and delivers detailed security reporting
Based on my experience, a better function would be to address the problem that the product only scans a machine once a day. It has a central scanning activity that scans every laptop for changes in assets, meaning both hardware and software, as well as installed software for patches. However, this activity works only once per day and does not work on local time. If you are a global organization with the UK office and a colleague in the US, for example, and you set the task at 11:00 AM UK time, that translates to 6:00 AM in the US East Coast. If that colleague's laptop is on, the task completes; otherwise, it fails. This represents a major drawback because the task does not run on the local time of the system. Regarding the ability to create multiple tasks, you cannot create them, which is another significant issue. Only one task exists for these two activities. That one task performs both the hardware and software scanning for any changes and also conducts a patch scan. Both activities occur through the same task, but the problem is that if you have a global user base, this becomes a bottleneck.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the greatest benefits of LabTech is less client downtime, because LabTech lets you proactively monitor and fix issues before they interrupt your clients’ business, so you can virtually eliminate system outages."
"The database is great. It's a nicely ordered database."
"The most value we get from this solution is that everything is on a patch cycle."
"This product saves us a lot of time and increases our efficiency."
"It allows us to manage all client requests, jobs and invoicing."
"Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable amount of time."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"Because of the system's capabilities, my team is able to significantly reduce the work that they were previously doing, more than 40%, in my opinion."
"The pricing for ManageEngine Patch Manager Plus is reasonable."
"For anybody researching this type of solution, if you need one product for Windows, Mac, and Linux, then this is the best choice."
"Scalability-wise, I rate the solution a ten out of ten."
"The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is probably one of the best features of the solution's technical support."
"The integration with both Linux and Microsoft systems is seamless."
"ManageEngine Patch Manager Plus is lightweight and has a remote push feature that helps me manage several main sites and subsites."
"ManageEngine Patch Manager Plus covers almost all my end devices, and I can easily look over my device's hardware status."
"The fetch repository is a good feature."
 

Cons

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"I know we get some false positives at times, where things report offline and then when we connect to them with control they're connectable."
"Because of the vast number of features, the software is difficult to navigate."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"There are limitations to this solution when we are working with iOS, Apple laptops or desktops such as the Mac and iMac."
"The ability to do out of network patching needs to be added to the solution."
"Based on my experience, a better function would be to address the problem that the product only scans a machine once a day."
"The solution's initial setup is not straightforward, and we have to customize it with our relevant features."
"I think ManageEngine Patch Manager Plus could improve its testing capabilities. If they could test different SQL versions and server versions in their sandbox, it would be better. For example, it didn't work well with Server 2012, but it works fine with 2016 and up."
"The user interface of ManageEngine Patch Manager Plus needs to be made more user-friendly, simplified, and less complicated."
"I find the user interface a little bit intimidating and not very appealing."
"The solution's UI is an area that requires improvement."
 

Pricing and Cost Advice

"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"Pricing and licensing are reasonable."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"I believe Automate is available for around $2."
"The price of this product is reasonable."
"Our licensing fees are on a yearly basis, and the charge for support is extra."
"I rate the price of the product a five on a scale of one to ten, where one is cheap, and ten is expensive."
"ManageEngine Patch Manager Plus is a little bit cheaper."
"The pricing for ManageEngine Patch Manager Plus is on the moderate side."
"I rate the product price a three on a scale of one to ten, where one is low price and ten is high price."
"Patch Manager is cost-effective."
"The solution cost is around $5,000 per year."
report
Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.
884,976 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Performing Arts
10%
Computer Software Company
9%
Healthcare Company
7%
Outsourcing Company
7%
Manufacturing Company
9%
University
9%
Computer Software Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise4
Large Enterprise3
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ManageEngine Patch Manager Plus?
Pricing for ManageEngine Patch Manager Plus is pretty reasonable. Currently, I am paying around three dollars per agent per month.
What needs improvement with ManageEngine Patch Manager Plus?
Based on my experience, a better function would be to address the problem that the product only scans a machine once a day. It has a central scanning activity that scans every laptop for changes in...
What is your primary use case for ManageEngine Patch Manager Plus?
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product. Although other competitors existed in the market, they were either behind in ter...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
IKEA Honda UNICEF The University of Georgia Evander
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: February 2026.
884,976 professionals have used our research since 2012.