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ConnectWise Automate vs ManageEngine Patch Manager Plus comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (10th)
ManageEngine Patch Manager ...
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
18
Ranking in other categories
Patch Management (7th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 5.5%, down 7.4% compared to last year.
ManageEngine Patch Manager Plus, on the other hand, focuses on Patch Management, holds 3.6% mindshare, down 6.1% since last year.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
ConnectWise Automate5.5%
NinjaOne10.0%
Kaseya VSA9.8%
Other74.7%
Remote Monitoring and Management (RMM)
Patch Management Mindshare Distribution
ProductMindshare (%)
ManageEngine Patch Manager Plus3.6%
NinjaOne6.8%
Microsoft Configuration Manager6.3%
Other83.3%
Patch Management
 

Featured Reviews

MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.
ManojNair2 - PeerSpot reviewer
Director at a tech services company with 1-10 employees
Centralized patching has unified multi‑OS management and delivers detailed security reporting
Based on my experience, a better function would be to address the problem that the product only scans a machine once a day. It has a central scanning activity that scans every laptop for changes in assets, meaning both hardware and software, as well as installed software for patches. However, this activity works only once per day and does not work on local time. If you are a global organization with the UK office and a colleague in the US, for example, and you set the task at 11:00 AM UK time, that translates to 6:00 AM in the US East Coast. If that colleague's laptop is on, the task completes; otherwise, it fails. This represents a major drawback because the task does not run on the local time of the system. Regarding the ability to create multiple tasks, you cannot create them, which is another significant issue. Only one task exists for these two activities. That one task performs both the hardware and software scanning for any changes and also conducts a patch scan. Both activities occur through the same task, but the problem is that if you have a global user base, this becomes a bottleneck.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's definitely improved the help-desk servicing, et cetera."
"Because of the system's capabilities, my team is able to significantly reduce the work that they were previously doing, more than 40%, in my opinion."
"Remote access and detailed monitoring help us support our equipment."
"The solution is very stable; it's reliable, there are no bugs and glitches, and it doesn't crash or freeze."
"The initial setup is easy and the deployment is quick."
"Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable amount of time."
"The automated scripts feature means that we can set up for a lot of different things and they have reduced tech input drastically, in the sense that a task only needs to be done once instead of 100 times."
"One of the greatest benefits of LabTech is less client downtime, because LabTech lets you proactively monitor and fix issues before they interrupt your clients’ business, so you can virtually eliminate system outages."
"Scalability-wise, I rate the solution a ten out of ten."
"The solution has provided the ability to pull updates directly in and push them to the server, which makes it easier for us to complete the patching in a short period of time."
"I rate the overall solution a ten out of ten."
"You can create remote sessions for client systems."
"The most valuable features are patch management and mobile device management."
"It does not restart unexpectedly, allowing automation anytime, even during weekends."
"The pricing for ManageEngine Patch Manager Plus is reasonable."
"For anybody researching this type of solution, if you need one product for Windows, Mac, and Linux, then this is the best choice."
 

Cons

"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"Scheduling of automation could be improved and made more simple."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"I know we get some false positives at times, where things report offline and then when we connect to them with control they're connectable."
"Because of the vast number of features, the software is difficult to navigate."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"I have found the solution to be not very scalable."
"There are limitations to this solution when we are working with iOS, Apple laptops or desktops such as the Mac and iMac."
"The solution should have a customer label where we can label those servers or include those servers for specific customers."
"With the integration with the SIEM solution, there are some glitches, and if we need to integrate with multiple vulnerability management systems, it does not provide such support."
"The tool's support needs improvement."
"I find the user interface a little bit intimidating and not very appealing."
"The user interface of ManageEngine Patch Manager Plus needs to be made more user-friendly, simplified, and less complicated."
"Based on my experience, a better function would be to address the problem that the product only scans a machine once a day."
"The solution's initial setup is not straightforward, and we have to customize it with our relevant features."
 

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"I believe Automate is available for around $2."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"Pricing and licensing are reasonable."
"Patch Manager is cost-effective."
"ManageEngine Patch Manager Plus is a little bit cheaper."
"The solution cost is around $5,000 per year."
"Our licensing fees are on a yearly basis, and the charge for support is extra."
"Its price needs improvement."
"The price of this product is reasonable."
"I rate the product price a three on a scale of one to ten, where one is low price and ten is high price."
"I rate the price of the product a five on a scale of one to ten, where one is cheap, and ten is expensive."
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Top Industries

By visitors reading reviews
Outsourcing Company
11%
Construction Company
8%
Performing Arts
8%
Comms Service Provider
6%
University
9%
Outsourcing Company
8%
Manufacturing Company
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise4
Large Enterprise3
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ManageEngine Patch Manager Plus?
Pricing for ManageEngine Patch Manager Plus is pretty reasonable. Currently, I am paying around three dollars per agent per month.
What needs improvement with ManageEngine Patch Manager Plus?
Based on my experience, a better function would be to address the problem that the product only scans a machine once a day. It has a central scanning activity that scans every laptop for changes in...
What is your primary use case for ManageEngine Patch Manager Plus?
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product. Although other competitors existed in the market, they were either behind in ter...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
IKEA Honda UNICEF The University of Georgia Evander
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: August 2026.
912,753 professionals have used our research since 2012.