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ConnectWise Automate vs ManageEngine Patch Manager Plus comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (10th)
ManageEngine Patch Manager ...
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
18
Ranking in other categories
Patch Management (7th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 5.5%, down 7.4% compared to last year.
ManageEngine Patch Manager Plus, on the other hand, focuses on Patch Management, holds 3.6% mindshare, down 6.1% since last year.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
ConnectWise Automate5.5%
NinjaOne10.0%
Kaseya VSA9.8%
Other74.7%
Remote Monitoring and Management (RMM)
Patch Management Mindshare Distribution
ProductMindshare (%)
ManageEngine Patch Manager Plus3.6%
NinjaOne6.8%
Microsoft Configuration Manager6.3%
Other83.3%
Patch Management
 

Featured Reviews

MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.
ManojNair2 - PeerSpot reviewer
Director at a tech services company with 1-10 employees
Centralized patching has unified multi‑OS management and delivers detailed security reporting
Based on my experience, a better function would be to address the problem that the product only scans a machine once a day. It has a central scanning activity that scans every laptop for changes in assets, meaning both hardware and software, as well as installed software for patches. However, this activity works only once per day and does not work on local time. If you are a global organization with the UK office and a colleague in the US, for example, and you set the task at 11:00 AM UK time, that translates to 6:00 AM in the US East Coast. If that colleague's laptop is on, the task completes; otherwise, it fails. This represents a major drawback because the task does not run on the local time of the system. Regarding the ability to create multiple tasks, you cannot create them, which is another significant issue. Only one task exists for these two activities. That one task performs both the hardware and software scanning for any changes and also conducts a patch scan. Both activities occur through the same task, but the problem is that if you have a global user base, this becomes a bottleneck.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A good automated scripts feature."
"The automated scripts feature means that we can set up for a lot of different things and they have reduced tech input drastically, in the sense that a task only needs to be done once instead of 100 times."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"This product saves us a lot of time and increases our efficiency."
"One of the greatest benefits of LabTech is less client downtime, because LabTech lets you proactively monitor and fix issues before they interrupt your clients’ business, so you can virtually eliminate system outages."
"I was very happy with how they handled me as a client and am quite satisfied with the level of support we get."
"It is very scalable."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"For anybody researching this type of solution, if you need one product for Windows, Mac, and Linux, then this is the best choice."
"The ability to deploy patches seamlessly is the solution's most valuable aspect. It allows us to not only deploy patches but to monitor the deployment of those patches."
"ManageEngine Patch Manager Plus is lightweight and has a remote push feature that helps me manage several main sites and subsites."
"The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is probably one of the best features of the solution's technical support."
"I rate the overall solution a ten out of ten."
"The tool's most valuable feature is performance."
"The automated patch deployment feature is really helpful. I can schedule it anytime, even on weekends, without needing to restart systems. The centralized management and unified console are great. It shows me which PCs are out of date or which users are breaching our policies. I can test patches before deploying them."
"The pricing for ManageEngine Patch Manager Plus is reasonable."
 

Cons

"Reliability: Open a computer window new screen and it's slow."
"I would say that it really needs to improve on it. They need better visibility and reporting and alerts and different things."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"This is a raw system. Of course, it has some flaws that could be improved."
"I know we get some false positives at times, where things report offline and then when we connect to them with control they're connectable."
"I have found the solution to be not very scalable."
"Because of the vast number of features, the software is difficult to navigate."
"Technical support was helpful."
"The ability to do out of network patching needs to be added to the solution."
"The only area for improvement in ManageEngine Patch Manager Plus, which I noticed, is the reporting."
"The commercial aspect of ManageEngine is challenging due to their lack of presence in Brazil, which makes obtaining proposals difficult."
"ManageEngine Patch Manager Plus needs to improve speed."
"The solution's initial setup is not straightforward, and we have to customize it with our relevant features."
"The tool's support needs improvement."
"The solution should have a customer label where we can label those servers or include those servers for specific customers."
"Patching over the Internet should be improved. If I am traveling, I should have an Internet patching option for control, visibility, and vulnerability management for roaming users."
 

Pricing and Cost Advice

"I believe Automate is available for around $2."
"Pricing and licensing are reasonable."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"I rate the price of the product a five on a scale of one to ten, where one is cheap, and ten is expensive."
"The pricing for ManageEngine Patch Manager Plus is on the moderate side."
"The price of this product is reasonable."
"Its price needs improvement."
"Patch Manager is cost-effective."
"ManageEngine Patch Manager Plus is a little bit cheaper."
"I rate the product price a three on a scale of one to ten, where one is low price and ten is high price."
"The solution cost is around $5,000 per year."
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Top Industries

By visitors reading reviews
Outsourcing Company
11%
Construction Company
8%
Performing Arts
8%
Comms Service Provider
6%
University
9%
Outsourcing Company
9%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise4
Large Enterprise3
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ManageEngine Patch Manager Plus?
Pricing for ManageEngine Patch Manager Plus is pretty reasonable. Currently, I am paying around three dollars per agent per month.
What needs improvement with ManageEngine Patch Manager Plus?
Based on my experience, a better function would be to address the problem that the product only scans a machine once a day. It has a central scanning activity that scans every laptop for changes in...
What is your primary use case for ManageEngine Patch Manager Plus?
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product. Although other competitors existed in the market, they were either behind in ter...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
IKEA Honda UNICEF The University of Georgia Evander
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