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ConnectWise Automate vs ManageEngine Patch Manager Plus comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (10th)
ManageEngine Patch Manager ...
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
18
Ranking in other categories
Software Distribution (7th), Configuration Management (26th), Patch Management (9th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 5.5%, down 7.4% compared to last year.
ManageEngine Patch Manager Plus, on the other hand, focuses on Patch Management, holds 3.6% mindshare, down 5.9% since last year.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
ConnectWise Automate5.5%
NinjaOne9.8%
Kaseya VSA9.7%
Other75.0%
Remote Monitoring and Management (RMM)
Patch Management Mindshare Distribution
ProductMindshare (%)
ManageEngine Patch Manager Plus3.6%
NinjaOne6.7%
Microsoft Configuration Manager6.3%
Other83.4%
Patch Management
 

Featured Reviews

MikeChacker - PeerSpot reviewer
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.
ManojNair2 - PeerSpot reviewer
Director at a tech services company with 1-10 employees
Centralized patching has unified multi‑OS management and delivers detailed security reporting
Based on my experience, a better function would be to address the problem that the product only scans a machine once a day. It has a central scanning activity that scans every laptop for changes in assets, meaning both hardware and software, as well as installed software for patches. However, this activity works only once per day and does not work on local time. If you are a global organization with the UK office and a colleague in the US, for example, and you set the task at 11:00 AM UK time, that translates to 6:00 AM in the US East Coast. If that colleague's laptop is on, the task completes; otherwise, it fails. This represents a major drawback because the task does not run on the local time of the system. Regarding the ability to create multiple tasks, you cannot create them, which is another significant issue. Only one task exists for these two activities. That one task performs both the hardware and software scanning for any changes and also conducts a patch scan. Both activities occur through the same task, but the problem is that if you have a global user base, this becomes a bottleneck.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The implementation is nice and easy."
"Remote monitoring allows the organization to react more quickly to emergencies, particularly offline devices/locations."
"It is very scalable."
"ConnectWise Automate's interface is pretty easy to use; it's pretty intuitive to get around and navigate it, and it does what I need, which is usually connecting to the client and customers systems so I can just help them from home or from work."
"The automated scripts feature means that we can set up for a lot of different things and they have reduced tech input drastically, in the sense that a task only needs to be done once instead of 100 times."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"Their premium support is great."
"Technical support is really good; they are helpful and responsive."
"The automated patch deployment feature is really helpful. I can schedule it anytime, even on weekends, without needing to restart systems. The centralized management and unified console are great. It shows me which PCs are out of date or which users are breaching our policies. I can test patches before deploying them."
"The ability to deploy patches seamlessly is the solution's most valuable aspect. It allows us to not only deploy patches but to monitor the deployment of those patches."
"The tool's most valuable feature is performance."
"The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is probably one of the best features of the solution's technical support."
"ManageEngine Patch Manager Plus provides patching for Windows, Mac, and Linux from a single console, including cloud servers like AWS EC2, which makes it particularly valuable because you can patch and monitor all platforms from one tool."
"For anybody researching this type of solution, if you need one product for Windows, Mac, and Linux, then this is the best choice."
"Scalability-wise, I rate the solution a ten out of ten."
"The most valuable features are patch management and mobile device management."
 

Cons

"Scheduling of automation could be improved and made more simple."
"Their support needs to be better."
"I have found the solution to be not very scalable."
"I almost would rather have a different tool, but I'm not sure which one yet."
"Technical support was helpful."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back."
"The menu doesn't always load properly."
"Based on my experience, a better function would be to address the problem that the product only scans a machine once a day."
"The solution's UI is an area that requires improvement."
"The only area for improvement in ManageEngine Patch Manager Plus, which I noticed, is the reporting."
"The cloud version should have option to add all the endpoints using the agent. Not only for Windows, but also the Linux version. There are some versions which are not compatible with SaaS Manager. So some customers do not want to use the latest version of Linux latest version of CentOS. Actually, CentOS is not available. But some are using and patch manager is compatible for some versions only, not older older versions. So there are some pros and cons that are referred to patch management."
"I find the user interface a little bit intimidating and not very appealing."
"The ability to do out of network patching needs to be added to the solution."
"ManageEngine Patch Manager Plus needs to improve speed."
"The tool's support needs improvement."
 

Pricing and Cost Advice

"I believe Automate is available for around $2."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"Pricing and licensing are reasonable."
"Patch Manager is cost-effective."
"Our licensing fees are on a yearly basis, and the charge for support is extra."
"I rate the price of the product a five on a scale of one to ten, where one is cheap, and ten is expensive."
"Its price needs improvement."
"ManageEngine Patch Manager Plus is a little bit cheaper."
"The solution cost is around $5,000 per year."
"The pricing for ManageEngine Patch Manager Plus is on the moderate side."
"The price of this product is reasonable."
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Top Industries

By visitors reading reviews
Outsourcing Company
11%
Construction Company
8%
Performing Arts
8%
Financial Services Firm
7%
Manufacturing Company
9%
University
8%
Comms Service Provider
8%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise4
Large Enterprise3
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ManageEngine Patch Manager Plus?
Pricing for ManageEngine Patch Manager Plus is pretty reasonable. Currently, I am paying around three dollars per agent per month.
What needs improvement with ManageEngine Patch Manager Plus?
Based on my experience, a better function would be to address the problem that the product only scans a machine once a day. It has a central scanning activity that scans every laptop for changes in...
What is your primary use case for ManageEngine Patch Manager Plus?
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product. Although other competitors existed in the market, they were either behind in ter...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
IKEA Honda UNICEF The University of Georgia Evander
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