ConnectWise Automate vs ManageEngine IT Asset Management comparison

The compared ConnectWise and ManageEngine solutions aren't in the same category. ConnectWise is ranked #10 in RMM , and holds a 6.5% mindshare in the category. ManageEngine is ranked #8 in IAM , with an average rating of 8.6, and holds a 4.3% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,697 Views
1,137 Comparison Views

85% willing to recommend

ManageEngine IT Asset Manag...

Read 9 ManageEngine IT Asset Management reviews

1,618 Views
1,375 Comparison Views

100% willing to recommend

ConnectWise Automate

ManageEngine IT Asset Manag...

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Executive Summary

We performed a comparison between ConnectWise Automate and ManageEngine IT Asset Management based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: March 2026).

Buyer's Guide

Remote Monitoring and Management (RMM)

March 2026

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Helped 885,444 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (10th)

ManageEngine IT Asset Manag...

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Asset Management (8th), License Management (1st)

Mindshare comparison

ConnectWise Automate and ManageEngine IT Asset Management aren’t in the same category and serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 6.5%, up 6.3% compared to last year.
ManageEngine IT Asset Management, on the other hand, focuses on IT Asset Management, holds 4.3% mindshare, down 6.4% since last year.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
ConnectWise Automate	6.5%
Kaseya VSA	15.0%
NinjaOne	12.0%
Other	66.5%

Remote Monitoring and Management (RMM)

IT Asset Management Mindshare Distribution
Product	Mindshare (%)
ManageEngine IT Asset Management	4.3%
ServiceNow	13.8%
Lansweeper	6.1%
Other	75.8%

IT Asset Management

Featured Reviews

Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

Read full review

Sampath Kumar K

IT infra Admin at synu

User-friendly modules impress with customization options while IT knowledge base updates remain incomplete

It's a vast product, and we use ManageEngine IT Asset Management because it has an Ops Manager, Event Viewer, Site 24/7, PAM360, and AD Manager among many options that we plan to explore in the future environment. ManageEngine IT Asset Management explores detailed aspects such as RAM frequency, RAM brand, product, expiry date, users, roles, technicians, groups, support groups, Active Directory, SAML, single sign-on, LDAP, Microsoft Entra ID, proxy settings, and template forms. We are satisfied with the product because each module is user-friendly, and we can customize it based on our organization's requirements. We are looking into the automated IT asset discovery feature. We have configured the incoming and outgoing mail server so that when users send an email to our standardized mail ID, it automatically creates a ticket. In the future, we will explore automation features such as SLA, KPI, and KRA to align targets, manage resources, assess project utilization, and assign tickets based on priority levels.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Technical support is really good; they are helpful and responsive."

"A good automated scripts feature."

"It allows us to manage all client requests, jobs and invoicing."

"The most value we get from this solution is that everything is on a patch cycle."

"Scripting and patch management are really important for us, and Patch Manager is something that we use a lot and is one of the most useful features for us for controlling patches and other things for different clients."

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"The initial setup is easy and the deployment is quick."

"Remote monitoring allows the organization to react more quickly to emergencies, particularly offline devices/locations."

More ConnectWise Automate pros

"As far as IT Asset Management is concerned, I would rate it at ten out of ten."

"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

"In my opinion, it is the MDM; patch management and deployment are the valuable features."

"It is a great product, and we are very satisfied with the features."

"It's very smart. I use it with minimal adjustments needed."

"The auto-discovery feature has helped us a lot."

"The technical support is great."

"ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."

More ManageEngine IT Asset Management pros

Cons

"Because of the vast number of features, the software is difficult to navigate."

"I would say that it really needs to improve on it. They need better visibility and reporting and alerts and different things."

"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."

"This is a raw system. Of course, it has some flaws that could be improved."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."

"Technical support was helpful."

More ConnectWise Automate cons

"The engineering area needs improvement."

"Currently, we are having some challenges in managing assets. We are still managing them in Excel sheets and keeping a track of them outside the system."

"The asset management tool is costly compared to other tools in the market."

"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."

"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

"Responses from ManageEngine should be faster."

"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."

"The asset management tool is costly."

More ManageEngine IT Asset Management cons

Pricing and Cost Advice

"I believe Automate is available for around $2."

"Pricing and licensing are reasonable."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"Its price is reasonable, but I wish it was lower."

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Top Industries

By visitors reading reviews

Performing Arts

Computer Software Company

Healthcare Company

Outsourcing Company

Government

11%

Financial Services Firm

10%

Healthcare Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	3
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	2

Questions from the Community

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What is your experience regarding pricing and costs for ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some companies may request discounts, which ManageEngine can provide. The licensing mode...

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What needs improvement with ManageEngine IT Asset Management?

When we encounter issues with ManageEngine IT Asset Management, we check the online portal or ChatGPT, and they provide numerous knowledge bases on YouTube and Google. However, the issue is that th...

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What advice do you have for others considering ManageEngine IT Asset Management?

The pricing of ManageEngine IT Asset Management is handled by the management team, so I am not involved with that aspect. I consider it a stable solution. My overall rating for ManageEngine IT Asse...

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Comparisons

Kaseya VSA vs ConnectWise Automate

Compared 25% of the time

Datto Remote Monitoring and Management vs ConnectWise Automate

Compared 15% of the time

Atera vs ConnectWise Automate

Compared 8% of the time

N-able N-sight Remote Monitoring & Management vs ConnectWise Automate

Compared 7% of the time

NinjaOne vs ConnectWise Automate

Compared 7% of the time

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Lansweeper vs ManageEngine IT Asset Management

Compared 30% of the time

ServiceNow vs ManageEngine IT Asset Management

Compared 14% of the time

Qualys VMDR vs ManageEngine IT Asset Management

Compared 6% of the time

ServiceNow Discovery vs ManageEngine IT Asset Management

Compared 6% of the time

Snow License Manager vs ManageEngine IT Asset Management

Compared 6% of the time

More ManageEngine IT Asset Management Competitors

Product Reports

Buyer's Guide

ConnectWise Automate

March 2026

Download ConnectWise Automate product report

Buyer's Guide

ManageEngine IT Asset Management

March 2026

Download ManageEngine IT Asset Management product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

No data available

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

ManageEngine

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

TRA

Buyer's Guide

Remote Monitoring and Management (RMM)

March 2026

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We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.