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ConnectWise Automate vs ManageEngine IT Asset Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (10th)
ManageEngine IT Asset Manag...
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
8
Ranking in other categories
IT Asset Management (8th), License Management (6th)
 

Mindshare comparison

ConnectWise Automate and ManageEngine IT Asset Management aren’t in the same category and serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 6.5%, down 9.6% compared to last year.
ManageEngine IT Asset Management, on the other hand, focuses on IT Asset Management, holds 6.9% mindshare, up 4.0% since last year.
Remote Monitoring and Management (RMM)
IT Asset Management
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
Md Abdul Hakim - PeerSpot reviewer
Helpful smart automation and tracking that can be used with minimal adjustments
This is a recording system, and it's an automation system. It's very smart. I use it with minimal adjustments needed. The focus is on test management. Everything can be tracked from asset management. Asset management offers many facilities. It doesn't require additional training for ManageEngine or technicians. Assets are simply reported from the dashboard, indicating where IT is missing, where compliance is mentioned, or where action is needed, with driver updates. All facilities are available in the enterprise edition, allowing users, customers, or any organization to easily obtain their referred insights. Anyone can easily install it. There are no handbells. An app provides instructions, with documentation available. Sometimes, IT issues arise like fraud blocking or service-related problems. Upon facing an issue, feedback is integrated, and the solution is provided from their end. This is a very IT-friendly solution. We get LiveSat and IT management. Facilities are accessible, like exporting the installation folder, making the migration process easy. Failover or redundancy can occur within two to five hours, making it scalable. This is a very stable solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is very scalable."
"A good automated scripts feature."
"It allows us to manage all client requests, jobs and invoicing."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"This product saves us a lot of time and increases our efficiency."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"The implementation is nice and easy."
"The database is great. It's a nicely ordered database."
"It's very smart. I use it with minimal adjustments needed."
"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."
"This is a very stable solution."
"ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."
"As far as IT Asset Management is concerned, I would rate it at ten out of ten."
"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."
"The auto-discovery feature has helped us a lot."
 

Cons

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"The menu doesn't always load properly."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"Scheduling of automation could be improved and made more simple."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."
"The engineering area needs improvement."
"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."
"Responses from ManageEngine should be faster."
"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."
"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."
"The asset management tool is costly."
"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."
 

Pricing and Cost Advice

"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"Pricing and licensing are reasonable."
"I believe Automate is available for around $2."
"Its price is reasonable, but I wish it was lower."
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Top Industries

By visitors reading reviews
Educational Organization
30%
Computer Software Company
12%
Performing Arts
5%
Healthcare Company
5%
Financial Services Firm
11%
Government
10%
Healthcare Company
10%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ManageEngine IT Asset Management?
The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some companies may request discounts, which ManageEngine can provide. The licensing mode...
What needs improvement with ManageEngine IT Asset Management?
So far, I'm not getting any requirement to improve. Everything required by end users seems to be available with ManageEngine IT Asset Management ( /products/manageengine-it-asset-management-reviews...
What advice do you have for others considering ManageEngine IT Asset Management?
I rate their support at nine on a scale of one to ten. As far as IT Asset Management is concerned, I would rate it at ten out of ten. The overall product rating is ten.
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
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Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: June 2025.
859,533 professionals have used our research since 2012.