We performed a comparison between ConnectWise Automate and ManageEngine IT Asset Management based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The database is great. It's a nicely ordered database."
"A good automated scripts feature."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"The initial setup is easy and the deployment is quick."
"Remote access and detailed monitoring help us support our equipment."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The implementation is nice and easy."
"The technical support is great."
"The auto-discovery feature has helped us a lot."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."
"The fixed client for Automate is slow. The web client is not very intuitive."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"Technical support was helpful."
"Their support needs to be better."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."
"The asset management tool is costly."
"The engineering area needs improvement."
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ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while ManageEngine IT Asset Management is ranked 11th in IT Asset Management with 3 reviews. ConnectWise Automate is rated 7.4, while ManageEngine IT Asset Management is rated 9.4. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of ManageEngine IT Asset Management writes "Stable and scalable solution ". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Atera, whereas ManageEngine IT Asset Management is most compared with Lansweeper, Freshservice, Axonius, ServiceNow and Qualys VMDR.
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