Comodo RMM vs ConnectWise Automate comparison

Xcitium and ConnectWise are both solutions in the Remote Monitoring and Management (RMM) category. Xcitium is ranked #14 with an average rating of 8.0, while ConnectWise is ranked #10. Xcitium holds a 1.1% mindshare in RMM, compared to ConnectWise’s 7.7% mindshare. Additionally, 100% of Xcitium users are willing to recommend the solution, compared to 85% of ConnectWise users who would recommend it.

Comodo RMM

Read 3 Comodo RMM reviews

284 Views
284 Comparison Views

100% willing to recommend

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,741 Views
1,045 Comparison Views

85% willing to recommend

Comodo RMM

ConnectWise Automate

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Executive SummaryUpdated on Jan 2, 2025

ConnectWise Automate and Comodo RMM compete in the remote monitoring and management sector for businesses. ConnectWise Automate seems to have the upper hand due to its automation features, although Comodo RMM is notable for its affordability and security tools.

Features: ConnectWise Automate is strong in scripting capabilities, automation tools, and integration options suitable for complex IT environments. Comodo RMM provides integrated security features such as antivirus and threat detection, which attract companies focused on security within basic management needs.

Ease of Deployment and Customer Service: ConnectWise Automate involves a more extensive deployment process with detailed documentation and technical support, requiring more training. Comodo RMM has a quicker setup process and efficient customer support, offering a streamlined experience for teams without bandwidth for extensive training.

Pricing and ROI: ConnectWise Automate has higher initial costs but provides excellent ROI for businesses using its full capabilities. Comodo RMM is cost-effective with lower setup costs, delivering good ROI, especially for smaller businesses or those focusing on cost containment and integrated security features.

To learn more, read our detailed Comodo RMM vs. ConnectWise Automate Report (Updated: July 2025).

Buyer's Guide

Comodo RMM vs. ConnectWise Automate

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Comodo RMM

Ranking in Remote Monitoring and Management (RMM)

14th

Average Rating

7.6

Reviews Sentiment

8.8

Number of Reviews

Ranking in other categories

No ranking in other categories

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

10th

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Comodo RMM is 1.1%, down from 2.1% compared to the previous year. The mindshare of ConnectWise Automate is 7.7%, down from 9.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

reviewer2282268

Owner

The solution has good features like security antivirus and the ability to use other applications on one dashboard

Comodo RMM is really, really slow to load, and connecting with most of my clients takes a while. You have to get back to your office before you have to be able to work effectively, which is a drawback for me. Comodo RMM doesn't have a cloud environment, and I have to install it on-premises. I have to come back to my premises or location to log in. If I am somewhere else dealing with a client, and one of my previous clients tells me they are having issues with one of the PCs or servers, I cannot do anything from where I am. I have to get back to my office to be able to log in.

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MikeChacker

IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement

The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of Comodo RMM are the security antivirus and the ability to use other applications like the PSA and the ticketing system on one dashboard."

"The management feature is very good. You get a complete and clear view of the employment tool on Linux, Mac, and Windows operating systems (even on mobile). Third-party integration is also possible (e.g., IBM, Apple, etc.)."

"We like the auto containment feature."

"It allows us to manage all client requests, jobs and invoicing."

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"This product saves us a lot of time and increases our efficiency."

"The database is great. It's a nicely ordered database."

"Remote access and detailed monitoring help us support our equipment."

"The most value we get from this solution is that everything is on a patch cycle."

More ConnectWise Automate pros

Cons

"Comodo RMM is really, really slow to load, and connecting with most of my clients takes a while."

"The solution needs further integration with other software tools like a CRM and other accounting tools. Not having this integration makes Comodo RMM limited in functionality. Additionally, more network management features would be good to have in the next release."

"They should integrate email security in the same solution."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"The fixed client for Automate is slow. The web client is not very intuitive."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"The menu doesn't always load properly."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

More ConnectWise Automate cons

Pricing and Cost Advice

Information not available

"I believe Automate is available for around $2."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"Pricing and licensing are reasonable."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

13%

Performing Arts

Healthcare Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Comodo RMM?

The most valuable features of Comodo RMM are the security antivirus and the ability to use other applications like the PSA and the ticketing system on one dashboard.

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What needs improvement with Comodo RMM?

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What is your primary use case for Comodo RMM?

Comodo RMM is a very good product. I've used it with one of my daycare clients, and we connect quite right. When they have an issue, for me to support it takes a longer time.

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Comparisons

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Compared 100% of the time

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Compared 29% of the time

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Compared 17% of the time

NinjaOne vs ConnectWise Automate

Compared 9% of the time

Atera vs ConnectWise Automate

Compared 8% of the time

SolarWinds NPM vs ConnectWise Automate

Compared 8% of the time

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Product Reports

Buyer's Guide

Remote Monitoring and Management (RMM)

July 2025

Download Comodo RMM product report

Buyer's Guide

ConnectWise Automate

August 2025

Download ConnectWise Automate product report

Also Known As

No data available

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

Overview

Comodo Remote Monitoring and Management (CRMM) allows Managed Service Providers to have a comprehensive perceivability and control over the system that they oversee. It includes endpoint checking and alerts with quick remote desktop sharing, professional service automation, powerful strategy and interface for job creation, ticketing etc. As said above Comodo Remote Monitoring enhances the proficiency of their work processes and provide quality service to clients.

Xcitium

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

Sample Customers

76BITS, Aquaflam, Convey2Web

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Buyer's Guide

Comodo RMM vs. ConnectWise Automate

July 2025

Free Report: Comodo RMM vs. ConnectWise Automate

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