Comodo RMM vs ConnectWise Automate comparison

Xcitium and ConnectWise are both solutions in the Remote Monitoring and Management (RMM) category. Xcitium is ranked #14 with an average rating of 8.0, while ConnectWise is ranked #10. Xcitium holds a 2.1% mindshare in RMM, compared to ConnectWise’s 6.5% mindshare. Additionally, 100% of Xcitium users are willing to recommend the solution, compared to 85% of ConnectWise users who would recommend it.

Comodo RMM

Read 3 Comodo RMM reviews

309 Views
153 Comparison Views

100% willing to recommend

ConnectWise Automate

Read 15 ConnectWise Automate reviews

967 Views
681 Comparison Views

85% willing to recommend

Comodo RMM

ConnectWise Automate

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

ConnectWise Automate and Comodo RMM compete in the remote monitoring and management sector for businesses. ConnectWise Automate seems to have the upper hand due to its automation features, although Comodo RMM is notable for its affordability and security tools.

Features: ConnectWise Automate is strong in scripting capabilities, automation tools, and integration options suitable for complex IT environments. Comodo RMM provides integrated security features such as antivirus and threat detection, which attract companies focused on security within basic management needs.

Ease of Deployment and Customer Service: ConnectWise Automate involves a more extensive deployment process with detailed documentation and technical support, requiring more training. Comodo RMM has a quicker setup process and efficient customer support, offering a streamlined experience for teams without bandwidth for extensive training.

Pricing and ROI: ConnectWise Automate has higher initial costs but provides excellent ROI for businesses using its full capabilities. Comodo RMM is cost-effective with lower setup costs, delivering good ROI, especially for smaller businesses or those focusing on cost containment and integrated security features.

To learn more, read our detailed Comodo RMM vs. ConnectWise Automate Report (Updated: June 2025).

Buyer's Guide

Comodo RMM vs. ConnectWise Automate

June 2025

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Helped 856,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Comodo RMM

Ranking in Remote Monitoring and Management (RMM)

14th

Average Rating

7.6

Reviews Sentiment

8.8

Number of Reviews

Ranking in other categories

No ranking in other categories

ConnectWise Automate

Ranking in Remote Monitoring and Management (RMM)

10th

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Comodo RMM is 2.1%, up from 2.0% compared to the previous year. The mindshare of ConnectWise Automate is 6.5%, down from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

reviewer2282268

Owner

The solution has good features like security antivirus and the ability to use other applications on one dashboard

Comodo RMM is really, really slow to load, and connecting with most of my clients takes a while. You have to get back to your office before you have to be able to work effectively, which is a drawback for me. Comodo RMM doesn't have a cloud environment, and I have to install it on-premises. I have to come back to my premises or location to log in. If I am somewhere else dealing with a client, and one of my previous clients tells me they are having issues with one of the PCs or servers, I cannot do anything from where I am. I have to get back to my office to be able to log in.

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Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The management feature is very good. You get a complete and clear view of the employment tool on Linux, Mac, and Windows operating systems (even on mobile). Third-party integration is also possible (e.g., IBM, Apple, etc.)."

"The most valuable features of Comodo RMM are the security antivirus and the ability to use other applications like the PSA and the ticketing system on one dashboard."

"We like the auto containment feature."

"It's definitely improved the help-desk servicing, et cetera."

"A good automated scripts feature."

"The database is great. It's a nicely ordered database."

"This product saves us a lot of time and increases our efficiency."

"It is very scalable."

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"The implementation is nice and easy."

"The most value we get from this solution is that everything is on a patch cycle."

More ConnectWise Automate pros

Cons

"The solution needs further integration with other software tools like a CRM and other accounting tools. Not having this integration makes Comodo RMM limited in functionality. Additionally, more network management features would be good to have in the next release."

"They should integrate email security in the same solution."

"Comodo RMM is really, really slow to load, and connecting with most of my clients takes a while."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"The fixed client for Automate is slow. The web client is not very intuitive."

"Scheduling of automation could be improved and made more simple."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."

More ConnectWise Automate cons

Pricing and Cost Advice

Information not available

"Pricing and licensing are reasonable."

"I believe Automate is available for around $2."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Real Estate/Law Firm

12%

Retailer

Financial Services Firm

Educational Organization

33%

Computer Software Company

12%

Healthcare Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Comodo RMM?

The most valuable features of Comodo RMM are the security antivirus and the ability to use other applications like the PSA and the ticketing system on one dashboard.

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What needs improvement with Comodo RMM?

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What is your primary use case for Comodo RMM?

Comodo RMM is a very good product. I've used it with one of my daycare clients, and we connect quite right. When they have an issue, for me to support it takes a longer time.

See all answers

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Comparisons

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Compared 100% of the time

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Compared 30% of the time

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Compared 17% of the time

NinjaOne vs ConnectWise Automate

Compared 9% of the time

SolarWinds NPM vs ConnectWise Automate

Compared 8% of the time

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Compared 7% of the time

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Product Reports

Buyer's Guide

Remote Monitoring and Management (RMM)

May 2025

Download Comodo RMM product report

Buyer's Guide

ConnectWise Automate

June 2025

Download ConnectWise Automate product report

Also Known As

No data available

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

Overview

Comodo Remote Monitoring and Management (CRMM) allows Managed Service Providers to have a comprehensive perceivability and control over the system that they oversee. It includes endpoint checking and alerts with quick remote desktop sharing, professional service automation, powerful strategy and interface for job creation, ticketing etc. As said above Comodo Remote Monitoring enhances the proficiency of their work processes and provide quality service to clients.

Xcitium

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

Sample Customers

76BITS, Aquaflam, Convey2Web

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Buyer's Guide

Comodo RMM vs. ConnectWise Automate

June 2025

Free Report: Comodo RMM vs. ConnectWise Automate

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