CloudCraze Commerce [EOL] vs SAP Commerce Cloud comparison

Salesforce and SAP are both solutions in the eCommerce Platforms category. Additionally, 73% of SAP users are willing to recommend the solution.

CloudCraze Commerce [EOL]

SAP Commerce Cloud

Read 19 SAP Commerce Cloud reviews

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2,995 Comparison Views

73% willing to recommend

CloudCraze Commerce [EOL]

SAP Commerce Cloud

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Executive SummaryUpdated on Oct 28, 2025

SAP Commerce Cloud and CloudCraze Commerce EOL are competing e-commerce solutions. SAP Commerce Cloud often has the upper hand in providing advanced functionalities and scalability, while CloudCraze Commerce EOL is noted for its robust integration with Salesforce.

Features: SAP Commerce Cloud is known for comprehensive personalization tools, flexible architecture, and extensive customization options. It supports a vast array of industries. CloudCraze Commerce EOL was recognized for its seamless integration with Salesforce, agile B2B commerce capabilities, and strong marketing automation features.

Ease of Deployment and Customer Service: SAP Commerce Cloud offers a cloud-based deployment model with extensive support services, ensuring smoother transitions and continuous upgrades. CloudCraze Commerce EOL provided quick deployment processes due to its native Salesforce compatibility, but its customer service was less comprehensive.

Pricing and ROI: SAP Commerce Cloud generally incurs higher upfront costs because of its extensive feature set and scalability options, promising a strong ROI over time. CloudCraze Commerce EOL was known for lower initial investments, with significant ROI for companies embedded in the Salesforce ecosystem before reaching its end-of-life status.

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CloudCraze Commerce [EOL]

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP Commerce Cloud

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

eCommerce Platforms (4th)

Featured Reviews

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MichelaBruna

Digital Design Manager at a manufacturing company with 5,001-10,000 employees

Improving User Experience with Effective Platform Integration

Based on my experience with SAP Commerce Cloud, I have thoughts regarding data analysis and analytics; I know they have this feature because I've never seen it. When I ask my colleagues about data, they say they don't have it, so I may need to inform them that SAP Commerce Cloud has such a feature because they never have data about the e-commerce currently. The multi-languages and multi-currency features in SAP Commerce Cloud are useful for us because we have it cross-country, with an e-commerce presence in the US and another in Europe. Based on my experience, working with SAP Commerce Cloud can be a bit complex, considering what my colleagues say, but I haven't had direct experience with this. I rate SAP Commerce Cloud five out of ten.

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Comparison Review

it_user9726

Architect at a tech services company with 1,001-5,000 employees

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

12%

Manufacturing Company

11%

Construction Company

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	2
Large Enterprise	10

Questions from the Community

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What needs improvement with SAP Hybris Commerce?

The main issue for improvement with SAP Commerce Cloud is the UX/UI and the fact that it's difficult to change it because of technical constraints, which makes it insufficient as it currently exist...

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What is your primary use case for SAP Hybris Commerce?

My main use case is B2B commerce where we work on design improvement and new functionalities that the platform doesn't have out of the box.

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What is your experience regarding pricing and costs for SAP Hybris Commerce?

I don't know how to rate pricing for the product, as I'm not involved in that aspect.

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Comparisons

No data available

Salesforce Commerce Cloud vs SAP Commerce Cloud

Compared 12% of the time

Adobe Commerce vs SAP Commerce Cloud

Compared 9% of the time

Shopify vs SAP Commerce Cloud

Compared 8% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 6% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 5% of the time

More SAP Commerce Cloud Competitors

Product Reports

Buyer's Guide

eCommerce Platforms

June 2026

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Buyer's Guide

SAP Commerce Cloud

May 2026

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Also Known As

No data available

SAP Hybris Commerce, Hybris, SAP Hybris on AWS

Overview

As a native application on Salesforce, CloudCraze leverages the core capabilities of the Salesforce platform, including standard and custom objects, workflow rules, localization, reporting and more. With the base functionality in place, CloudCraze focuses development on building a robust commerce platform on top of Salesforce.

It also means that with CloudCraze, you work in “clicks, not code,” making the platform easy, flexible and fast for both your business and IT teams to use.

Salesforce

SAP Commerce Cloud offers a robust platform for multi-channel e-commerce operations, providing seamless integration and customization for both B2B and B2C clients, supporting multinational enterprises with multiple storefronts.

SAP Commerce Cloud enables efficient e-commerce processes with features like a comprehensive promotion engine, support for multi-currency operations, and seamless ERP and CRM integration. Its user-friendly interface and dashboards enhance efficiency, while the platform's ability to support fast deployment and customization meets the dynamic needs of global businesses. Despite its strong capabilities, users indicate areas for improvement, such as smoother cloud transitions, more microservices support, better UI/UX, and integration with SAP. Pricing and the complexity of the customization process are additional considerations, with a need for improved payment options and multi-browser compatibility.

What are the key features of SAP Commerce Cloud?

Multi-channel Integration: Seamless operations across different platforms.
Promotion Engine: Comprehensive tools for targeted promotions.
B2B and B2C Support: Facilitates varied business models.
Checkout and Payment Simplification: Streamlined for efficiency.
ERP and CRM Integration: Enhances business operations.

What ROI and benefits should be expected from SAP Commerce Cloud?

Agility and Customization: Rapid setup and tailored solutions.
International Operations: Supports global business needs.
User Efficiency: Enhanced performance with intuitive dashboards.
Seamless Transactions: Improved checkout experiences.

Industries leverage SAP Commerce Cloud for e-commerce enhancement, specifically utilizing it for streamlined product content management and integrating enhanced front-end interfaces like Angular. Hosting options on AWS or internally provide deployment flexibility. Agencies and freelancers collaborate with diverse clients, supplementing customer experience monitoring and web application integrations.

SAP

Sample Customers

Zimmer, Pono, Coca Cola, Gilson, Flextronics, Chipworks, Barry Callebaut, Arrow, EcoLab

NHS 24

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