CloudBees vs ServiceNow DevOps comparison

CloudBees and ServiceNow are both solutions in the Value Stream Management Software category. CloudBees is ranked #2 with an average rating of 8.3, while ServiceNow is ranked #3 with an average rating of 9.0. CloudBees holds a 4.4% mindshare in VSMS, compared to ServiceNow’s 9.1% mindshare. Additionally, 100% of CloudBees users are willing to recommend the solution, compared to 87% of ServiceNow users who would recommend it.

CloudBees

Read 20 CloudBees reviews

2,032 Views
122 Comparison Views

100% willing to recommend

ServiceNow DevOps

Read 5 ServiceNow DevOps reviews

418 Views
418 Comparison Views

87% willing to recommend

CloudBees

ServiceNow DevOps

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 15, 2026

CloudBees and ServiceNow DevOps are solutions competing in the DevOps field. CloudBees stands out for its strong CI/CD capabilities and integration, whereas ServiceNow DevOps excels with its IT service management integration, catering more to enterprises focusing on comprehensive workflow automation.

Features: CloudBees provides robust pipeline automation, scalability, and advanced security features. It supports extensive tool integration and offers application delivery automation. ServiceNow DevOps integrates seamlessly with ITSM, supports service mapping automation, and offers a user-friendly reporting system. It excels in BI modules, providing performance analytics and easy Power BI connections.

Room for Improvement: CloudBees may face challenges with version mismatches in plugin upgrades, necessitating compatible version maintenance. It could enhance its low-code/no-code development support to minimize coding errors. Additional support for multi-cloud environments could broaden deployment flexibility. ServiceNow DevOps might improve its scalability beyond IT-centric settings and further refine its incident resolution capabilities. Expanding its API integration to other CI/CD tools would provide more flexibility. The initial setup might benefit from improved customization options.

Ease of Deployment and Customer Service: CloudBees is flexible across various environments but might require expert guidance due to complex setups. It benefits from strong vendor support. ServiceNow DevOps, with its SaaS model, offers a relatively straightforward deployment paired with a strong customer service reputation, enhancing user satisfaction.

Pricing and ROI: CloudBees features a complex pricing structure with higher initial setup costs, yet yields long-term value for CI/CD efficiency-focused enterprises. ServiceNow DevOps may involve higher upfront investments, but its extensive service management capabilities argue for a strong ROI, particularly in IT-integrated settings.

To learn more, read our detailed CloudBees vs. ServiceNow DevOps Report (Updated: March 2026).

Buyer's Guide

CloudBees vs. ServiceNow DevOps

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CloudBees

Ranking in Value Stream Management Software

2nd

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Build Automation (6th), Configuration Management (11th), DevSecOps (5th), AI-Augmented Software-Testing Tools (2nd), Feature Management (1st), AI Software Development (8th)

ServiceNow DevOps

Ranking in Value Stream Management Software

3rd

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Value Stream Management Software category, the mindshare of CloudBees is 4.4%, up from 0.4% compared to the previous year. The mindshare of ServiceNow DevOps is 9.1%, up from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Value Stream Management Software Mindshare Distribution
Product	Mindshare (%)
CloudBees	4.4%
ServiceNow DevOps	9.1%
Other	86.5%

Value Stream Management Software

Featured Reviews

YashBrahmani

Senior Associate at BNP Paribas CIB

Offers a clear visualization and overview of workflows and helpful in managing CI/CD processes

Improvement in the sense that they can do better in terms of management of logs and stuff like that because the console logs are very extensive, and that causes a lot of storage issues. That is one of the things which is there. Also, with respect to the traditional platform and the modern platform, many things have upgraded, and it has quite improved. But when we talk about the performance of the agents, it’s still very crucial because it’s not up to par. It takes a lot of time to provision the agent and to finish the build because of the SSH connection and the JNLP connection. Due to that, sometimes the agent doesn’t get provisioned. Those are some of the blockers that meet up the time in terms of administering the instance.

Read full review

Antonio Areses

Category Manager at Hewlett Packard Enterprise

Automation has reduced operational workload and supports multi-tenant service integration

There are two things I would improve in ServiceNow DevOps in the future. First, we are integrating it with AI solutions that we have. Secondly, in the multi-tenant environment, we are trying to do packages of services to be able to sell to customers directly only pieces of the services. We are not trying to integrate each time and communicate each time as we change the customer or have a new customer. We are trying to make a portfolio, try and buy, and then directly a buy environment implemented automatically and integrated with the customer. This is something that we are implementing now. More than a year ago since I worked with ServiceNow Discovery. ServiceNow DevOps is a good integration tool. The only thing is I have to spend time to do it, but that is my job.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Scalability largely depends on how the tool is set up within your infrastructure"

"CloudBees updates its features frequently, so if we need something like SSL login, they enable it."

"CloudBees is the Jenkins tool for building and deploying. There's open-source Jenkins, which is free and can be used by any organization, but it offers a different architecture for Jenkins. If your organization is larger, you might choose the architecture. This way, you can have different masters for different applications, and different teams can manage their masters separately. However, a single person can still control all the masters, whoever manages it for the organization."

"It can manage multiple Jenkins instances."

"The most valuable feature of the solution is that its GUI is quite simple."

"The initial setup is easy."

"CloudBees assists by automating tasks, previously done manually, in the pipeline setup."

"The customer support is good. You get good representatives from CloudBees to help you and understand your requirements."

More CloudBees pros

"We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities."

"I have found the ease of CACD integration to be the most valuable feature."

"It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool."

"The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part."

Cons

"The setup is somewhat complicated. You need a cloud architect and engineer to set it up properly. The initial setup will take time, so you need a good engineer and architect to handle it."

"We've noticed occasional issues with folder permissions changing unexpectedly. Specifically, permissions sometimes shift from the CloudBees user to the root user. This can cause pipeline failures, as pipelines require the correct CloudBees user permissions to execute properly."

"We did face some challenges, particularly with the infrastructure."

"Sometimes, there are performance issues, however, they may be due to our organization's configuration."

"To use the tool, you need to be familiar with the tool itself and with how it will be incorporated into the culture."

"I think a preview of the errors would be good just at the point where the error occurs."

"There are connection issues with CloudBees, specifically between Sybase and CloudBees. W"

"I noticed that CloudBees runs too slowly because some applications run more than 50 pipelines."

More CloudBees cons

"Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."

"Pricing is our biggest concern with the solution."

"From a documentation point of view, there are certain areas of concern, and improvements are to be made to make the documentation part clearer and crisper."

"The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles."

Pricing and Cost Advice

Information not available

"We consider the pricing to be inordinately expensive and may deter others from choosing the solution"

"Though it is an expensive solution, it is an affordable one, in my opinion."

"It's very expensive, so some organizations can't afford the additional license."

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Manufacturing Company

11%

Legal Firm

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	3
Large Enterprise	17

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	1
Large Enterprise	6

Questions from the Community

What needs improvement with CloudBees?

There are connection issues with CloudBees, specifically between Sybase and CloudBees. We often encounter connection problems, and there are issues with the pipelines.

See all answers

What is your primary use case for CloudBees?

We use CloudBees for deploying the code in higher environments, such as QA, C2, staging, and production.

See all answers

What advice do you have for others considering CloudBees?

I would recommend CloudBees to others because building jobs is much easier than with other solutions.

See all answers

What needs improvement with ServiceNow DevOps?

See all answers

What is your primary use case for ServiceNow DevOps?

I have integrated ServiceNow DevOps with Git, Jenkins, or Jira in my development process for several customers. We integrate directly with the tools in some cases, and in other cases we use somethi...

See all answers

What advice do you have for others considering ServiceNow DevOps?

I will send feedback. I will try to provide more information, but I need to know the website where I can check the number of products at this moment. I was testing different ticketing tools. We hav...

See all answers

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Product Reports

Buyer's Guide

CloudBees

March 2026

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Buyer's Guide

ServiceNow DevOps

February 2026

Download ServiceNow DevOps product report

Overview

CloudBees provides a highly scalable and secure platform that supports seamless integration and automation across multiple environments. It excels in managing Jenkins instances and offers flexible deployment options, enhancing efficiency for large teams.

CloudBees is recognized for its integration with Jenkins, SonarQube, and Ansible, allowing companies to leverage its robust automation capabilities for continuous integration and deployment. With its strong support for Docker and Kubernetes, teams benefit from streamlined code management and operational efficiency. Its scalable architecture, real-time feedback, and premium vendor support help manage large-scale applications and microservices. Despite its strengths, users report challenges with pipeline setup, service availability, and GUI accessibility, which suggest room for improvement in these areas.

What are the key features of CloudBees?

User-friendly interface: Simplifies navigation and improves workflow efficiency.
Robust scalability: Supports growth and large-scale application management.
Advanced security: Ensures data security and compliance.
Integration capabilities: Seamlessly integrates with Jenkins, SonarQube, and Ansible.
Flexible deployment: Adapts to different infrastructure needs across environments.

What benefits should users expect in reviews?

Enhanced efficiency: Automation reduces manual workload.
Real-time feedback: Provides immediate insights into pipeline performance.
Vendor support: Offers assistance for troubleshooting and growth.
Scalable architecture: Accommodates business expansion requirements.

In tech and software industries, companies implement CloudBees for managing complex CI/CD pipelines. Its integration with DevOps tools facilitates automation and workflow optimization. Industries with large teams managing thousands of microservices use CloudBees to maintain high availability, streamline processes, and ensure security compliance, driving efficient production workflows.

CloudBees

ServiceNow DevOps enables IT teams to automate change management tasks such as planning, development, testing, deployment and operations via a single dashboard surfacing a common set of metrics, he said.

ServiceNow

Sample Customers

Capital One, PEGA, vistaprint, HSBC, BOSCH, Starbucks Coffee

Syntax, Bridgewater Bank, Capita

Buyer's Guide

CloudBees vs. ServiceNow DevOps

March 2026

Free Report: CloudBees vs. ServiceNow DevOps

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