CloudBees vs ServiceNow DevOps comparison

CloudBees and ServiceNow are both solutions in the Value Stream Management Software category. CloudBees is ranked #2 with an average rating of 8.3, while ServiceNow is ranked #4 with an average rating of 8.0. CloudBees holds a 1.6% mindshare in VSMS, compared to ServiceNow’s 6.0% mindshare. Additionally, 100% of CloudBees users are willing to recommend the solution, compared to 85% of ServiceNow users who would recommend it.

CloudBees

Read 20 CloudBees reviews

1,050 Views
74 Comparison Views

100% willing to recommend

ServiceNow DevOps

Read 4 ServiceNow DevOps reviews

267 Views
267 Comparison Views

85% willing to recommend

CloudBees

ServiceNow DevOps

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 10, 2025

CloudBees and ServiceNow DevOps compete in the DevOps landscape, each offering unique solutions. Despite CloudBees' pricing advantages, ServiceNow DevOps has the upper hand due to its comprehensive feature set for IT integration.

Features: CloudBees is known for its robust CI/CD tools, advanced security, and vast integration options, supporting both small and large teams. ServiceNow DevOps excels with its ITSM integration, advanced workflow management, and collaborative tools that enhance operational visibility and efficiency.

Room for Improvement: CloudBees could enhance its cluster networking capabilities, streamline plugin versioning, and expand low-code solutions. ServiceNow DevOps could improve its user interface, simplify setup processes, and offer more transparent pricing options.

Ease of Deployment and Customer Service: CloudBees offers flexible deployment across hybrid and multi-cloud environments, supported by an exemplary customer service team. ServiceNow DevOps provides seamless integration on the Now Platform, ensuring rapid and tailored deployment for IT and development needs.

Pricing and ROI: CloudBees offers competitive pricing with strong ROI through deployment efficiency. ServiceNow DevOps, though pricier, offers a justified cost with detailed integration features and substantial ROI through IT and development alignment.

To learn more, read our detailed CloudBees vs. ServiceNow DevOps Report (Updated: September 2025).

Buyer's Guide

CloudBees vs. ServiceNow DevOps

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CloudBees

Ranking in Value Stream Management Software

2nd

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Build Automation (6th), Configuration Management (11th), DevSecOps (4th), AI-Augmented Software-Testing Tools (2nd)

ServiceNow DevOps

Ranking in Value Stream Management Software

4th

Average Rating

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Value Stream Management Software category, the mindshare of CloudBees is 1.6%, up from 0.2% compared to the previous year. The mindshare of ServiceNow DevOps is 6.0%, up from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Value Stream Management Software Market Share Distribution
Product	Market Share (%)
CloudBees	1.6%
ServiceNow DevOps	6.0%
Other	92.4%

Value Stream Management Software

Featured Reviews

YashBrahmani

Senior Associate at BNP Paribas CIB

Offers a clear visualization and overview of workflows and helpful in managing CI/CD processes

Improvement in the sense that they can do better in terms of management of logs and stuff like that because the console logs are very extensive, and that causes a lot of storage issues. That is one of the things which is there. Also, with respect to the traditional platform and the modern platform, many things have upgraded, and it has quite improved. But when we talk about the performance of the agents, it’s still very crucial because it’s not up to par. It takes a lot of time to provision the agent and to finish the build because of the SSH connection and the JNLP connection. Due to that, sometimes the agent doesn’t get provisioned. Those are some of the blockers that meet up the time in terms of administering the instance.

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Dinesh Khanna

System Administrator at KGISL

A tool that offers useful templates and is very easy to integrate with CI/CD tools

Initially, I faced some difficulties with the product's initial setup phase. After handling the setup phase for other applications, I don't feel the need to take much time to handle the integration or implementation part attached to the solution. The solution is deployed on the public cloud services offered by Azure. The time needed to take care of the deployment phase of the solution depends on the project and the weightage of an application in an environment. It is important to see how long it takes to handle the deployment process stage by stage. During the product's testing part, it takes time since there is a need to take care of the integration part along with unit testing, functional testing, and performance testing before it is made available specifically for an environment after considering aspects from a security point of view. After the aforementioned aspects are taken care of, the product needs to go for business approvals and then through stages, including the QA stage, before reaching the final stage related to production and deployment. Our organization has more than 20 applications that we manage with the help of the solution, because of which most of the things are automated across the company, and only three or four people are sufficient to handle all the applications.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"CloudBees's user interface is very simple and user-friendly."

"One recent product feature that stands out is the pipeline explorer, which is providing significant value for us right now."

"CloudBees updates its features frequently, so if we need something like SSL login, they enable it."

"CloudBees is a user-friendly tool."

"CloudBees operates seamlessly. Deploying to a cluster is straightforward—just one click, and the job is done."

"The initial setup is easy."

"The security audit product offered by CloudBees is particularly beneficial in automating audit processes, which reduces the time developers spend on audits."

"CloudBees is the Jenkins tool for building and deploying. There's open-source Jenkins, which is free and can be used by any organization, but it offers a different architecture for Jenkins. If your organization is larger, you might choose the architecture. This way, you can have different masters for different applications, and different teams can manage their masters separately. However, a single person can still control all the masters, whoever manages it for the organization."

More CloudBees pros

"It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool."

"The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part."

"I have found the ease of CACD integration to be the most valuable feature."

"We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities."

Cons

"To improve efficiency, they should focus on smoother label deployment."

"We've noticed occasional issues with folder permissions changing unexpectedly. Specifically, permissions sometimes shift from the CloudBees user to the root user. This can cause pipeline failures, as pipelines require the correct CloudBees user permissions to execute properly."

"One challenge I'd like to highlight is that with CloudBees CI growing bigger and bigger, there are limitations in terms of managing old plugins and services and upgrading them with time."

"I would like to see improved speed and availability."

"I noticed that CloudBees runs too slowly because some applications run more than 50 pipelines."

"Sometimes, there are performance issues, however, they may be due to our organization's configuration."

"The setup is somewhat complicated. You need a cloud architect and engineer to set it up properly. The initial setup will take time, so you need a good engineer and architect to handle it."

"There are connection issues with CloudBees, specifically between Sybase and CloudBees. W"

More CloudBees cons

"Pricing is our biggest concern with the solution."

"The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles."

"Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."

"From a documentation point of view, there are certain areas of concern, and improvements are to be made to make the documentation part clearer and crisper."

Pricing and Cost Advice

Information not available

"Though it is an expensive solution, it is an affordable one, in my opinion."

"We consider the pricing to be inordinately expensive and may deter others from choosing the solution"

"It's very expensive, so some organizations can't afford the additional license."

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Manufacturing Company

12%

Legal Firm

10%

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	3
Large Enterprise	17

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	1
Large Enterprise	5

Questions from the Community

What needs improvement with CloudBees?

There are connection issues with CloudBees, specifically between Sybase and CloudBees. We often encounter connection problems, and there are issues with the pipelines.

See all answers

What is your primary use case for CloudBees?

We use CloudBees for deploying the code in higher environments, such as QA, C2, staging, and production.

See all answers

What advice do you have for others considering CloudBees?

I would recommend CloudBees to others because building jobs is much easier than with other solutions.

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What do you like most about ServiceNow DevOps?

The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part.

See all answers

What needs improvement with ServiceNow DevOps?

As of now, our company doesn't see any area where the solution has any shortcomings. From a documentation point of view, there are certain areas of concern, and improvements are to be made to make ...

See all answers

What is your primary use case for ServiceNow DevOps?

My company is in the process of integrating Azure DevOps with ServiceNow. The solution is mainly used for deployment purposes with change requests whenever there is a need to do production, deploym...

See all answers

Comparisons

GitLab vs CloudBees

Compared 38% of the time

Harness vs CloudBees

Compared 24% of the time

Jenkins vs CloudBees

Compared 21% of the time

Digital.ai Release vs CloudBees

Compared 18% of the time

More CloudBees Competitors

Plutora vs ServiceNow DevOps

Compared 100% of the time

More ServiceNow DevOps Competitors

Product Reports

Buyer's Guide

CloudBees

September 2025

Download CloudBees product report

Buyer's Guide

ServiceNow DevOps

September 2025

Download ServiceNow DevOps product report

Overview

CloudBees provides a highly scalable and secure platform that supports seamless integration and automation across multiple environments. It excels in managing Jenkins instances and offers flexible deployment options, enhancing efficiency for large teams.

CloudBees is recognized for its integration with Jenkins, SonarQube, and Ansible, allowing companies to leverage its robust automation capabilities for continuous integration and deployment. With its strong support for Docker and Kubernetes, teams benefit from streamlined code management and operational efficiency. Its scalable architecture, real-time feedback, and premium vendor support help manage large-scale applications and microservices. Despite its strengths, users report challenges with pipeline setup, service availability, and GUI accessibility, which suggest room for improvement in these areas.

What are the key features of CloudBees?

User-friendly interface: Simplifies navigation and improves workflow efficiency.
Robust scalability: Supports growth and large-scale application management.
Advanced security: Ensures data security and compliance.
Integration capabilities: Seamlessly integrates with Jenkins, SonarQube, and Ansible.
Flexible deployment: Adapts to different infrastructure needs across environments.

What benefits should users expect in reviews?

Enhanced efficiency: Automation reduces manual workload.
Real-time feedback: Provides immediate insights into pipeline performance.
Vendor support: Offers assistance for troubleshooting and growth.
Scalable architecture: Accommodates business expansion requirements.

In tech and software industries, companies implement CloudBees for managing complex CI/CD pipelines. Its integration with DevOps tools facilitates automation and workflow optimization. Industries with large teams managing thousands of microservices use CloudBees to maintain high availability, streamline processes, and ensure security compliance, driving efficient production workflows.

CloudBees

ServiceNow DevOps enables IT teams to automate change management tasks such as planning, development, testing, deployment and operations via a single dashboard surfacing a common set of metrics, he said.

ServiceNow

Sample Customers

Capital One, PEGA, vistaprint, HSBC, BOSCH, Starbucks Coffee

Syntax, Bridgewater Bank, Capita

Buyer's Guide

CloudBees vs. ServiceNow DevOps

September 2025

Free Report: CloudBees vs. ServiceNow DevOps

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