Digital.ai Agility vs ServiceNow DevOps comparison

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Agility is highly flexible. It can do much more than what our client is doing with it. They use it in a defined way. Some at that company have a much broader knowledge of agile and SAFe, but they're given applications and a mandated way to work. We had to work within their parameters and provide an accurate transition so the data would be mapped and pushed through.""It can generate reports showing a burndown chart, burnup chart, and the planned vs actual velocity.""With some of the other tools, you have to buy 20 different plugins to get to the same capability that comes with the basic Agility capability.""It allows my clients to have one central tool to manage their agile projects.""For visualization capabilities, the automation capabilities make it possible to support the different personas. The features and capabilities are excellent and come with excellent support."

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"I have found the ease of CACD integration to be the most valuable feature.""It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool.""We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities.""The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part."

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Cons
"The machine learning features are a new capability but could be improved. This is being worked by Digital.ai currently. Multicolor simulation, specifically, could be improved.""In my work as a contractor, it's always frustrating when a client has multiple software applications that don't talk to each other and they all perform the same function. That presents a huge challenge between their IT groups.""The user interface can be improved by adding Save, Edit, Add, Cancel, and Return buttons to the popup windows that are displayed when you click on a child item.""There is room for improvement in getting the analytics portion of the solution more integrated with the rest of it.""Improve how to create and track releases. Currently, I have to create child projects."

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"From a documentation point of view, there are certain areas of concern, and improvements are to be made to make the documentation part clearer and crisper.""Pricing is our biggest concern with the solution.""The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles.""Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."

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Pricing and Cost Advice
  • "You get what you pay for. Don't let your development teams dictate what the portfolio management team should use as the main tool."
  • "Comparing the pricing to other products, I think this solution is in the middle."
  • More Digital.ai Agility Pricing and Cost Advice →

  • "We consider the pricing to be inordinately expensive and may deter others from choosing the solution"
  • "It's very expensive, so some organizations can't afford the additional license."
  • "Though it is an expensive solution, it is an affordable one, in my opinion."
  • More ServiceNow DevOps Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:With some of the other tools, you have to buy 20 different plugins to get to the same capability that comes with the basic Agility capability.
    Top Answer:We pay an annual fee based on a certain number of users and a rate that they gave us based on the number of users. Comparing the pricing to other products, I think this solution is in the middle. We… more »
    Top Answer:There is room for improvement in getting the analytics portion of the solution more integrated with the rest of it. The feature I would like to see is already in their newer licensing structure, and… more »
    Top Answer:The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part.
    Top Answer:As of now, our company doesn't see any area where the solution has any shortcomings. From a documentation point of view, there are certain areas of concern, and improvements are to be made to make the… more »
    Top Answer:My company is in the process of integrating Azure DevOps with ServiceNow. The solution is mainly used for deployment purposes with change requests whenever there is a need to do production… more »
    Ranking
    Views
    196
    Comparisons
    142
    Reviews
    3
    Average Words per Review
    637
    Rating
    8.7
    Views
    466
    Comparisons
    207
    Reviews
    1
    Average Words per Review
    837
    Rating
    8.0
    Comparisons
    Also Known As
    VersionOne Lifecycle, VersionOne, CollabNet VersionOne, Digital.ai Continuum
    Learn More
    Overview

    Enterprise business agility rests on agile planning that scales and has the flexibility needed to meet the needs of customers and the market. Digital.ai Agility enables organizations to scale up agile from the team level across the product portfolio, improve collaboration and efficiency, and deliver software that provides more value.

    ServiceNow DevOps enables IT teams to automate change management tasks such as planning, development, testing, deployment and operations via a single dashboard surfacing a common set of metrics, he said.

    Sample Customers
    Siemens Health Services (HS), Cerner Corporation, Aaron's, Federal Home Loan Bank of Atlanta, Kelley Blue Book, AOL, Axway, Tideworks, bwin Interactive Entertainment, AG, Intergraph, Eos Group, PeopleCube, Liquid Machines
    Syntax, Bridgewater Bank, Capita
    Top Industries
    VISITORS READING REVIEWS
    Insurance Company17%
    Financial Services Firm14%
    Manufacturing Company14%
    Government9%
    VISITORS READING REVIEWS
    Financial Services Firm30%
    Manufacturing Company9%
    Insurance Company8%
    Healthcare Company8%
    Company Size
    VISITORS READING REVIEWS
    Small Business9%
    Midsize Enterprise7%
    Large Enterprise85%
    REVIEWERS
    Small Business14%
    Midsize Enterprise14%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise5%
    Large Enterprise84%
    Buyer's Guide
    Digital.ai Agility vs. Jira Align
    March 2024
    Find out what your peers are saying about Digital.ai Agility vs. Jira Align and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Digital.ai Agility is ranked 4th in Value Stream Management Software with 5 reviews while ServiceNow DevOps is ranked 3rd in Value Stream Management Software with 4 reviews. Digital.ai Agility is rated 9.0, while ServiceNow DevOps is rated 7.6. The top reviewer of Digital.ai Agility writes " A scalable, full-package solution with a tech support team that bends over backwards to help". On the other hand, the top reviewer of ServiceNow DevOps writes "A tool that offers useful templates and is very easy to integrate with CI/CD tools". Digital.ai Agility is most compared with Jira, Rally Software, Jira Align, Microsoft Azure DevOps and Chef, whereas ServiceNow DevOps is most compared with Plutora and Jira Align.

    See our list of best Value Stream Management Software vendors.

    We monitor all Value Stream Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.