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OpenText Core Software Delivery Platform vs ServiceNow DevOps comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Core Software Deli...
Ranking in Value Stream Management Software
3rd
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
ServiceNow DevOps
Ranking in Value Stream Management Software
4th
Average Rating
7.6
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Value Stream Management Software category, the mindshare of OpenText Core Software Delivery Platform is 22.1%, down from 31.5% compared to the previous year. The mindshare of ServiceNow DevOps is 6.1%, up from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Value Stream Management Software Market Share Distribution
ProductMarket Share (%)
OpenText Core Software Delivery Platform22.1%
ServiceNow DevOps6.1%
Other71.8%
Value Stream Management Software
 

Featured Reviews

reviewer2297841 - PeerSpot reviewer
A highly stable and flexible solution that provides modules that are far superior to any other tools in the market
It's hard to learn the best practices. It is hard to keep up with changes. There's a lot of great improvements. We don't always know about them. There have been a lot of changes in the suggested uses of the product over the last five years. There are some things that we don't even know about. It would be nice to have an idea of the vision of the use of the product compared to how we're using it. For example, the solution is so customizable that we can create a form and drop half the fields. However, someone else might think the dropped fields are important for AI. I won't be using it because I don't know. So, my results will end up being substandard because of it.
Dinesh Khanna - PeerSpot reviewer
A tool that offers useful templates and is very easy to integrate with CI/CD tools
Initially, I faced some difficulties with the product's initial setup phase. After handling the setup phase for other applications, I don't feel the need to take much time to handle the integration or implementation part attached to the solution. The solution is deployed on the public cloud services offered by Azure. The time needed to take care of the deployment phase of the solution depends on the project and the weightage of an application in an environment. It is important to see how long it takes to handle the deployment process stage by stage. During the product's testing part, it takes time since there is a need to take care of the integration part along with unit testing, functional testing, and performance testing before it is made available specifically for an environment after considering aspects from a security point of view. After the aforementioned aspects are taken care of, the product needs to go for business approvals and then through stages, including the QA stage, before reaching the final stage related to production and deployment. Our organization has more than 20 applications that we manage with the help of the solution, because of which most of the things are automated across the company, and only three or four people are sufficient to handle all the applications.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is flexible."
"It's very user-friendly. It has a reporting side that is very automated. There are a lot of things that you can automate using that tool."
"The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part."
"We use it for a lot of things, and it is really good for our use cases. We use it for our help desk and knowledge management, which is really good. When it comes to modules, it has an incident module, which is really good for us in terms of tracking our cases and incidents. Its change management module is really good, and it also has customization capabilities."
"I have found the ease of CACD integration to be the most valuable feature."
 

Cons

"It is hard to keep up with changes."
"The roles for the ServiceNow administration side could be improved. I think they could be more specific or add the descriptions for the different roles."
"Pricing is our biggest concern with the solution."
"Its performance is really bad. When you're on the hosted cloud, it gives you the time it takes for a transaction to happen, and it takes anything from 20 seconds to a minute, which is a really long time. Something that is really annoying in this solution is that when you click on the Back button to go back, you don't go back to the previous screen. You go back all the way to the homepage. It is really annoying and painful. Its UI is also pretty dated. It is very customizable, but the customization seems to be clunky. We have a separate team that owns the ServiceNow implementation. They control how it is customized. Its customizations are pretty extensive, and it takes us a while to get them done, which is painful. That could be because of our internal team, as opposed to the product itself. When it comes to DevOps, there are better solutions such as Atlassian and Azure DevOps. ServiceNow DevOps is an ITIL product that is trying to be something else. DevOps is not its prime purpose, even though it is capable of doing that. Trying to be too many things by one platform is not a good idea. They should focus on the ITIL space and not get into all other spaces."
"From a documentation point of view, there are certain areas of concern, and improvements are to be made to make the documentation part clearer and crisper."
 

Pricing and Cost Advice

Information not available
"We consider the pricing to be inordinately expensive and may deter others from choosing the solution"
"It's very expensive, so some organizations can't afford the additional license."
"Though it is an expensive solution, it is an affordable one, in my opinion."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Manufacturing Company
8%
Financial Services Firm
7%
Government
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise5
 

Questions from the Community

What needs improvement with OpenText ValueEdge?
It's hard to learn the best practices. It is hard to keep up with changes. There's a lot of great improvements. We don't always know about them. There have been a lot of changes in the suggested us...
What do you like most about ServiceNow DevOps?
The API part of the solution is very easy to integrate with CI/CD tools, which helps our company achieve our goals related to the integration part.
What needs improvement with ServiceNow DevOps?
As of now, our company doesn't see any area where the solution has any shortcomings. From a documentation point of view, there are certain areas of concern, and improvements are to be made to make ...
What is your primary use case for ServiceNow DevOps?
My company is in the process of integrating Azure DevOps with ServiceNow. The solution is mainly used for deployment purposes with change requests whenever there is a need to do production, deploym...
 

Overview

 

Sample Customers

Information Not Available
Syntax, Bridgewater Bank, Capita
Find out what your peers are saying about Atlassian, CloudBees, OpenText and others in Value Stream Management Software. Updated: August 2025.
867,341 professionals have used our research since 2012.