"The malicious URL scanning, as well as the anti-malware features, have been really useful for us in our environment."
"It is doing its work. It is doing what it was actually designed to do. It has ensured we don't have business email compromises, and it has also ensured that our brand Galaxy is unique all year round."
"There is a huge return compared to if we didn't have a gateway appliance, as far as blocking malicious emails."
"Cisco Secure Email Cloud Gateway has allowed our users to be able to concentrate on the emails that they do receive. Previously, our users had to deal with nine million additional emails across the organization, which is nearly 1,000 emails per user to have to deal with a month. That's a massive amount for our staff to deal with and probably several hours of their time. We have a lot of clinical staff, being a hospital. We want to make our staff as productive as possible. By removing a lot of that spam and phishing type emails, this allows them to do their job."
"It has an intuitive, clear graphical interface where you can deploy your policies and understand the overall flow. There are a lot of things that you cannot handle on the graphic interface, like message filters. For this, you need to go to a lower level where you have more power, like command line interface. So, this solution has the best of both worlds. There are not a lot of bells and whistles. It is more practical with access to most features that you can configure."
"The filtering is definitely better at catching both spam and malicious messages, and there's a lot of extremely granular ability for setting up rules. You can do it the way you want to. The Microsoft solution tends to be pretty limited in how it allows some of that to be done."
"The added value of it is that every migration to a new version is initiated by the Cisco version itself, so that is a bunch of work that you don't have to do on the Cisco ESA system on-premise. As it becomes a safe platform, you don't need to invest anything in your own data center or in your upgrade path."
"The solution is very configurable. It has enabled us to configure some specific filters to stop emails that general configurations didn't stop. It's a powerful solution. It can analyze a lot of emails simultaneously, with no problems of capacity or system load."
"A stable solution."
"Fortinet FortiMail is easy to use and the detection rate is very good. You can customize content filters and profiles are done easily. Additionally, there is a sandbox integration feature that is good."
"Fortinet FortiMail's most valuable features are its performance and security."
"The deployment is simple and once up and running it is easy to manage."
"I am satisfied with both the scalability and the stability of this solution."
"The integration with FortiSandbox is good, and something that we utilize often."
"Fortinet FortiMail's most valuable features are antispam, antivirus, database, and data loss prevention (DLP)."
"When combining this solution with other Fortinet products, such as FortiGate, it integrates well and provides a comprehensive protection package."
"The number of false positives is minimal."
"I use the search all the time. Sometimes, it is hard to search for things and things are hard to find. People come to me all the time, saying, "This email didn't get through." Then, I go searching and don't find it on the first search. You have to think about alternative searches. I don't know if there is an easier way that they could help to find things. I don't know how they could simplify it, because now everybody else is using the cloud and everything is coming from Office 365, or whatever. It is just not the same environment from years ago where everybody had their own server and you could search easier."
"I would like more functionality and how to use it for Level 2 type staff. The biggest issue is it needs to be easier to use and navigate."
"The area of license renewal should be improved. We normally renew our license every year. There is a feature called smart licensing, and I switched from the legacy mode to the smart licensing mode because of what I thought smart licensing does. I thought it would make licensing renewal seamless and very swift, but ever since I've switched to smart licensing, each time I want to renew my license, it is a whole lot of headache. The process is not smooth, and I had to keep calling Cisco TAC to see how the issue can be resolved. At one point, I wanted to revert back to the legacy mode, but I can't revert. Once you switch from the legacy mode to the smart licensing mode, you can't revert. They should improve on the visibility of the smart licensing mode so that it can indeed be smart and easier to use for the license renewal every year. That is one challenge."
"The configuration UI should be made more intuitive. Currently, it takes a while to understand how to do the basic configurations."
"The Forged Email Detection feature needs improvement, particularly with domain. The sensors are not that good and the rules sets are unclear."
"The interface is dated. It has looked pretty much the same for 15 years or so. It would be helpful to be able to do everything from one spot. The centralized quarantine and reporting are completely separate from policy administration."
"We have been struggling in the last month with Cisco encryption and with the S/MIME encryption. I don't know if it is an issue on our side or if these features of the solution are not working very well."
"They can do it better with web links, with the URLs. They have a technology called Outbreak but it doesn't work as well as we would like."
"Malware needs improvement."
"Maybe FortiMail's integration could be better."
"Sometimes it takes a little bit too long to determine if an email is good or not. If they could shorten that time span, it'd be so much better. It does delay our email, which does not make users happy. That said, I would have to say we have not been blacklisted for quite a while now."
"The support could be faster because we've been receiving complaints from customers, they say that when they raise a ticket, it doesn't take 24 hours to respond, sometimes the support responds after three days. This is a lot of time."
"The statistics and BI in general could be improved."
"It can be easier to configure or connect to the cloud to report on the attachments."
"It is not easy to install."
"High Availability needs improvement."
"My customers frequently ask to have detailed documentation for FortiMail and FortiWeb as they have in FortiGate. What they currently have is not enough."
Clearswift SECURE Email Gateway is ranked 25th in Email Security with 1 review while Fortinet FortiMail is ranked 5th in Email Security with 16 reviews. Clearswift SECURE Email Gateway is rated 8.0, while Fortinet FortiMail is rated 8.8. The top reviewer of Clearswift SECURE Email Gateway writes "Stable, but malware needs improvement and customer support is poor". On the other hand, the top reviewer of Fortinet FortiMail writes "The GUI is easy to use, setup is simple, and support is responsive". Clearswift SECURE Email Gateway is most compared with Microsoft Exchange Online Protection, Mimecast Email Security with Targeted Threat Protection, Proofpoint Email Protection, Microsoft Defender for Office 365 and Forcepoint Email Security, whereas Fortinet FortiMail is most compared with Microsoft Defender for Office 365, Barracuda Email Security Gateway, Fortinet FortiMail Cloud, Microsoft Exchange Online Protection and Proofpoint Email Protection.
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We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
