Claroty Platform vs Splashtop Remote Support comparison

Claroty and Splashtop are both solutions in the Remote Access category. Claroty is ranked #8 with an average rating of 8.2, while Splashtop is ranked #12 with an average rating of 9.5. Claroty holds a 1.5% mindshare in VUS, compared to Splashtop’s 2.2% mindshare. Additionally, 100% of Claroty users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Splashtop Remote Support and Claroty Platform serve different remote access and industrial cybersecurity needs. User reviews indicate that Splashtop Remote Support shines in affordability and ease of use, while Claroty Platform excels in specialized features, making it a strong contender for those needing advanced capabilities despite a higher price.

Features:Splashtop Remote Support is praised for its straightforward remote access and control, file transfer capabilities, and user-friendly nature. Claroty Platform garners acclaim for its comprehensive industrial asset monitoring, threat detection, and integration with existing ICS environments. While Splashtop offers simplicity and essential functionalities, Claroty provides robust, industry-specific tools. Both have distinct strengths, but Claroty's feature set is more specialized.

Room for Improvement:Users of Splashtop Remote Support highlight the need for enhanced session recording and improved scalability to handle more extensive deployments. Claroty Platform users suggest that simplifying the initial setup and reducing the complexity of features could enhance usability. Splashtop requires functional expansion, whereas Claroty would benefit from usability refinements.

Ease of Deployment and Customer Service:Splashtop Remote Support is noted for its quick and smooth deployment, with strong support services that help users get up and running efficiently. Claroty Platform's deployment is described as more complex due to its advanced capabilities, but their robust customer service helps mitigate initial setup challenges. Splashtop stands out for ease of deployment, whereas Claroty's strength lies in helpful support coupled with complex deployment.

Pricing and ROI:Splashtop Remote Support is often highlighted for its cost-effectiveness and strong return on investment, especially for small to medium-sized enterprises. Claroty Platform, while more expensive, is deemed worthwhile by users due to the breadth and depth of its security features, suggesting a high ROI for organizations needing comprehensive industrial cybersecurity.

To learn more, read our detailed Claroty Platform vs. Splashtop Remote Support Report (Updated: March 2026).

Buyer's Guide

Claroty Platform vs. Splashtop Remote Support

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of March 2026, in the Remote Access category, the mindshare of Microsoft Intune is 9.2%, down from 10.7% compared to the previous year. The mindshare of Claroty Platform is 1.5%, up from 0.8% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	9.2%
Claroty Platform	1.5%
Splashtop Remote Support	2.2%
Other	87.1%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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AbhishekPandey5

Senior Consultant at Payatu

Passive scanning excels and support proves invaluable

Regarding the cons of the Claroty Platform, it is not about the deployment, but rather the identification. The Claroty Platform becomes too noisy when it gives numerous CVEs related to vendor match. Sometimes, these CVEs are not actually related to the device in the firmware at the site. The Claroty Platform identifies effectively but sometimes identifies many CVEs which might not be the actual issue in certain scenarios.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Intune is the user-friendly portal for end users."

"Intune is a good product for UEM, which is helpful for Windows 10 management."

"The best part of Intune is application deployment. We can deploy an application to several users with a single click. We can use conditional access, granting access to users based on certain conditions, such as location, platform, etc."

"One of the biggest advantages of Microsoft Intune is that it brings the management of Windows, macOS, iOS, Android, and even Linux under a single pane of glass."

"Overall, I like Intune as a solution and would rate it nine out of ten."

"Intune is flexible. If you want to move a device that was previously on-prem, we can bring it to the cloud and apply all the policies. This is helpful for even those organizations that were on-prem and not on the cloud. They can also come and use these features, which are pretty cool and would be handy to protect the data and manage the devices as well."

"The best features in Microsoft Intune that I appreciate most are its centralized features."

"I appreciate Intune's autopilot feature, which allows us to enroll devices and install applications to meet corporate requirements seamlessly."

More Microsoft Intune pros

"Customer service is number one and the best."

"The solution offers comprehensive tools that greatly enhance your IT operations if implemented correctly."

"The solution's most valuable feature is the map, which shows everything that is connected and communicates with each other."

"The product helps mitigate potential threats, especially if its users have signature rules. The product also provides alerts."

"Their SRA solution, the Secure Remote Access solution, is very useful for industrial environments."

"The platform ensures security without imposing significant delays, boosts productivity, and allows secure remote access to engineers through advanced methods while providing seamless integration with legacy systems and supporting both passive and active reconnaissance."

"Claroty identifies all vulnerabilities available in our environment."

"I appreciate the active coding, deep inspection of packages, and data retrieval. The tool covers information about assets and attack vectors, which I find superior to other tools. Based on alerts, I create reports detailing how an attacker can penetrate the plant, both externally and internally."

More Claroty Platform pros

"The file transfers work well, the remote support and hosted solution work well."

"The initial setup is simple."

"In contrast, Splashtop is a really good product and it's not so expensive."

"With the extended license, it's easy to be remote."

"The tool's most valuable features are pricing and easy management."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The solution is very fast."

"The SOS Support is a most valuable feature, as we have remote access from our phone, there is no need to install the software, and we can do it on the cloud."

More Splashtop Remote Support pros

Cons

"One big problem with Microsoft is that they're changing the names of the products quite often, or they're quite consistently doing so. Intune is now Endpoint administration. Constantly switching the user interface or the administrative interface makes it quite hard to keep pace. If you are on a two-week holiday and you come back and look at the same screen you have looked at for the last couple of months, it looks different, which is annoying. Changing things around all the time doesn't make it easy."

"It would be better if Microsoft can reduce the cost of the license, as we know the Intune device subscription is licensed per device at a cost of $2 a month, but for the best enhanced security and features we must add an add-on license or buy or upgrade to a bundling license such as M365E5."

"I also hope the cost of Remote Help will decrease because it's a much-needed Intune function."

"There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates without a problem."

"When Microsoft Intune is used with different android devices it does not always work as it is supposed to."

"Logs and similar deployment/remediation detail for application delivery to Windows 10 computers should to be improved Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options."

"More integration with monitoring tools is needed."

"Reporting needs improvement."

More Microsoft Intune cons

"I think the only issue is that the hardware Claroty uses is expensive."

"There is room for improvement in the user interface to make it more vibrant and interactive, similar to IT tools."

"The product's integration capabilities are an area of concern where improvements are required."

"The product could be improved in terms of user interface design."

"There are a few protocols that Claroty doesn't currently support."

"The graphical user interface is quite poor."

"There is room for improvement in the user interface to make it more vibrant and interactive, similar to IT tools."

"We face issues in the alert investigation area because it does not properly give the alert communication patterns."

More Claroty Platform cons

"The phone's a little tricky to work with due to the small screen."

"I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me."

"The solution should be able to make an inventory of computers automatically."

"The solution should add more options and tools for shortcuts, administration, etc."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"Splashtop Remote Support needs to improve customization."

"The packages that Splashtop has tend to be a little bit confusing and should be simplified."

"The integration features could be better."

More Splashtop Remote Support cons

Pricing and Cost Advice

"They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very goo"

"There are licenses required for this solution. We enable licenses on the devices we need to manage."

"The price could be better."

"Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs."

"Intune is included with our F3 and E5 licenses."

"We have the business premium licenses for the solution."

"Microsoft's licensing is more flexible and adaptive than its competitors."

"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."

More Microsoft Intune pricing and cost advice

"The licensing for physical devices is cheap, but the software version is expensive. The software version costs around 26-28 dollars. I was surprised and even double-checked. It was shocking."

"It's a bit expensive compared to other solutions."

"The tool is quite expensive."

"The licensing fees are less than $400 per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Computer Software Company

Financial Services Firm

Government

Manufacturing Company

15%

Energy/Utilities Company

10%

Computer Software Company

Comms Service Provider

Retailer

11%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	124
Midsize Enterprise	54
Large Enterprise	167

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	11

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What needs improvement with Claroty Platform?

Regarding the cons of the Claroty Platform, it is not about the deployment, but rather the identification. The Clarot...

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What is your primary use case for Claroty Platform?

My clients are using the Claroty Platform for asset identification, finding CVEs and threat intel. I am aware of the ...

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What advice do you have for others considering Claroty Platform?

I am using the Claroty Platform but not using Armis. They might be able to integrate AI into the Claroty Platform whe...

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What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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What advice do you have for others considering Splashtop Remote Support?

I'd particularly recommend their educational packages, which offer one-to-many or one-to-one remote access. These are...

See all answers

Comparisons

Jamf Pro vs Microsoft Intune

Compared 10% of the time

IBM MaaS360 vs Microsoft Intune

Compared 8% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 7% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 5% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 4% of the time

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Nozomi Networks vs Claroty Platform

Compared 23% of the time

Armis vs Claroty Platform

Compared 9% of the time

Dragos vs Claroty Platform

Compared 8% of the time

Tenable OT Security vs Claroty Platform

Compared 7% of the time

Honeywell Forge vs Claroty Platform

Compared 4% of the time

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Microsoft Remote Desktop Services vs Splashtop Remote Support

Compared 14% of the time

TeamViewer vs Splashtop Remote Support

Compared 9% of the time

Parsec vs Splashtop Remote Support

Compared 9% of the time

ScreenConnect vs Splashtop Remote Support

Compared 7% of the time

NinjaOne vs Splashtop Remote Support

Compared 7% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

March 2026

Download Microsoft Intune product report

Buyer's Guide

Claroty Platform

March 2026

Download Claroty Platform product report

Buyer's Guide

Remote Access

March 2026

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

The Claroty Platform is tailored for monitoring and securing industrial control systems. It offers deep visibility into OT networks, enabling effective anomaly detection and vulnerability assessments. Its user-friendly interface and robust reporting tools facilitate easy management and compliance, enhancing organizational efficiency and cybersecurity posture in industrial environments.

Claroty

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Rockwell Automation

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

Claroty Platform vs. Splashtop Remote Support

March 2026

Free Report: Claroty Platform vs. Splashtop Remote Support

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