Claroty Platform vs Splashtop Remote Support comparison

Claroty and Splashtop are both solutions in the Remote Access category. Claroty is ranked #9 with an average rating of 8.2, while Splashtop is ranked #18 with an average rating of 9.0. Claroty holds a 0.8% mindshare in VUS, compared to Splashtop’s 2.2% mindshare. Additionally, 100% of Claroty users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Aug 7, 2024

Splashtop Remote Support and Claroty Platform serve different remote access and industrial cybersecurity needs. User reviews indicate that Splashtop Remote Support shines in affordability and ease of use, while Claroty Platform excels in specialized features, making it a strong contender for those needing advanced capabilities despite a higher price.

Features:Splashtop Remote Support is praised for its straightforward remote access and control, file transfer capabilities, and user-friendly nature. Claroty Platform garners acclaim for its comprehensive industrial asset monitoring, threat detection, and integration with existing ICS environments. While Splashtop offers simplicity and essential functionalities, Claroty provides robust, industry-specific tools. Both have distinct strengths, but Claroty's feature set is more specialized.

Room for Improvement:Users of Splashtop Remote Support highlight the need for enhanced session recording and improved scalability to handle more extensive deployments. Claroty Platform users suggest that simplifying the initial setup and reducing the complexity of features could enhance usability. Splashtop requires functional expansion, whereas Claroty would benefit from usability refinements.

Ease of Deployment and Customer Service:Splashtop Remote Support is noted for its quick and smooth deployment, with strong support services that help users get up and running efficiently. Claroty Platform's deployment is described as more complex due to its advanced capabilities, but their robust customer service helps mitigate initial setup challenges. Splashtop stands out for ease of deployment, whereas Claroty's strength lies in helpful support coupled with complex deployment.

Pricing and ROI:Splashtop Remote Support is often highlighted for its cost-effectiveness and strong return on investment, especially for small to medium-sized enterprises. Claroty Platform, while more expensive, is deemed worthwhile by users due to the breadth and depth of its security features, suggesting a high ROI for organizations needing comprehensive industrial cybersecurity.

To learn more, read our detailed Claroty Platform vs. Splashtop Remote Support Report (Updated: April 2025).

Buyer's Guide

Claroty Platform vs. Splashtop Remote Support

April 2025

Download the complete report

Helped 850,236 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of May 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.4%, down from 11.4% compared to the previous year. The mindshare of Claroty Platform is 0.8%, up from 0.2% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

Read full review

Deevanshi Priya

Cyber Security Security at PwC

Achieve certifications with progress tracking and potential for enhanced interactivity

I was using Claroty to complete training assigned by my company. The courses were self-paced and helped me get certified in two additional certifications. I plan to use it further as I have a task list for future courses. It was primarily for certification and study materials The feature I like…

Read full review

David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"A great solution for anyone wanting a modern endpoint device management solution."

"It's easy to manage."

"The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage."

"Overall, I like Intune as a solution and would rate it nine out of ten."

"Comparing this to having an endpoint management solution, the efficiency gain may be up to 80%."

"Intune does consolidate all endpoint and security management tools into one place, making everything easier to manage."

"Microsoft's cloud comes with a lot of extra features that are free of charge."

"I believe that the solution is actually in Gartner's top quadrant at the moment for mobile device management."

More Microsoft Intune pros

"Their SRA solution, the Secure Remote Access solution, is very useful for industrial environments."

"Claroty provides continuous threat protection and identifies pre-empty stuff and false positives."

"The product helps mitigate potential threats, especially if its users have signature rules. The product also provides alerts."

"I like how the tool does passive and active discovery and threat detection and shows risks, recommendations, and vulnerabilities. It gives risk scores and gathers everything in one place - IP, device name, etc. We can integrate it with other tools for overall network mapping. It's useful for audits, compliance, and monitoring of all devices in the industry. It provides both monitoring and control. We also have SRA for incident response, which lets us search all alerts if we deploy the Claroty Platform."

"I appreciate the active coding, deep inspection of packages, and data retrieval. The tool covers information about assets and attack vectors, which I find superior to other tools. Based on alerts, I create reports detailing how an attacker can penetrate the plant, both externally and internally."

"The platform ensures security without imposing significant delays."

"The solution offers comprehensive tools that greatly enhance your IT operations if implemented correctly."

"Claroty assigns a score based on how well you are doing in the course. If you skip a video, your score decreases, making it essential to watch the content attentively."

More Claroty Platform pros

"The solution is very fast."

"The file transfers work well, the remote support and hosted solution work well."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The initial setup is simple."

"The tool's most valuable features are pricing and easy management."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

Cons

"There should be more predictability in the release cycle. We don't feel we have any control over when new updates come out, and whether there are changes to the backend functionality or to the user interface. Updates just happen."

"Intune's areas for improvement revolve around security and certificate management."

"The most significant challenge is reporting and monitoring. The reporting accuracy for deploying applications and all aspects of Intune needs to be improved."

"There's quite a lot of development that they can do within their Intune dashboard. I think there are too many lines hyperlinked to move you around. Others, in contrast, give you a simple dashboard and an intuitive administrative walkthrough."

"Not all technicians are knowledgeable of the Microsoft solution, so they have to work on that as well."

"Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further."

"There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good."

"Improvements are needed in Microsoft Intune's enterprise app management, including support for more applications in app patching, boot batching, and discovery. I also hope the cost of Remote Help will decrease because it's a much-needed Intune function. Our customers need that capability, or they will buy it from a third party at a premium."

More Microsoft Intune cons

"There is room for improvement in the user interface to make it more vibrant and interactive, similar to IT tools."

"For improvement, I think the training could be more practical. We have external training, but they're mostly theoretical. I want the solution to provide hands-on lab experience to help users learn better."

"The graphical user interface is quite poor."

"There is room for improvement in the user interface to make it more vibrant and interactive, similar to IT tools. Improvements could also be made in the Secure Remote Access (SRA) user interaction and graphical representations of recordings."

"We face issues in the alert investigation area because it does not properly give the alert communication patterns."

"I've reported four bugs and three feature requests so far. The main area of focus should be on how attacks are detected. The attack vector information needs to be more detailed. For example, it's not enough to state that an SMB v1 version open can lead to a WannaCry attack. A more detailed explanation should help clients understand the various ways an attack could occur."

"Claroty Platform only gives the vulnerabilities based on the make and model of the devices, so it doesn't provide any resolution or any detailed explanation of how one can resolve such issues."

"Introducing an AI chatbot to assist you when you have doubts could be beneficial."

More Claroty Platform cons

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The phone's a little tricky to work with due to the small screen."

"The solution should be able to make an inventory of computers automatically."

"The integration features could be better."

"Splashtop Remote Support needs to improve customization."

"The solution should add more options and tools for shortcuts, administration, etc."

Pricing and Cost Advice

"My team members bundled it together with their Microsoft solutions, including Microsoft 365 and related products."

"The clients pay for a license and each can have a different type of license, such as an E3 or E5."

"We spend a lot of money on Intune licensing, and some of our users have to be double licensed just because of how our dev and corporate environments are segmented."

"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."

"It's affordable for the protection it gives. There are no additional costs."

"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."

"Microsoft Intune is expensive."

"There is a license needed for this solution and it is either included in one of the enterprise license agreements. Microsoft licensing is a mathematical institute, it could be quite complex. We tend to ask specialized organizations to research what the most profitable way it would be for us to use licenses in the organizations."

More Microsoft Intune pricing and cost advice

"The tool is quite expensive."

"It's a bit expensive compared to other solutions."

"The licensing for physical devices is cheap, but the software version is expensive. The software version costs around 26-28 dollars. I was surprised and even double-checked. It was shocking."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"The licensing fees are less than $400 per year."

See which vendors are best for you

Use our free recommendation engine to learn which Remote Access solutions are best for your needs.

See recommendations

850,236 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

19%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

16%

Computer Software Company

14%

Energy/Utilities Company

10%

Financial Services Firm

Computer Software Company

17%

Comms Service Provider

Retailer

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

Which solution do you prefer: Nozomi Networks or Claroty Platform?

Nozomi Networks and Claroty Platform are both leading operational technology (OT) security solutions offering a wide ...

See all answers

What do you like most about Claroty Platform?

The product helps mitigate potential threats, especially if its users have signature rules. The product also provides...

See all answers

What needs improvement with Claroty Platform?

If more AI features could be included with the Clarity solution, it would be feasible for everybody. As AI is booming...

See all answers

What do you like most about Splashtop Remote Support?

The tool's most valuable features are pricing and easy management.

See all answers

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

See all answers

Comparisons

Jamf Pro vs Microsoft Intune

Compared 13% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 9% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 8% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 6% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

More Microsoft Intune Competitors

Nozomi Networks vs Claroty Platform

Compared 37% of the time

Dragos vs Claroty Platform

Compared 10% of the time

Tenable OT Security vs Claroty Platform

Compared 9% of the time

Armis vs Claroty Platform

Compared 9% of the time

Microsoft Defender for IoT vs Claroty Platform

Compared 5% of the time

More Claroty Platform Competitors

Parsec vs Splashtop Remote Support

Compared 54% of the time

Microsoft Remote Desktop Services vs Splashtop Remote Support

Compared 16% of the time

GoTo Resolve vs Splashtop Remote Support

Compared 9% of the time

Parallels Access vs Splashtop Remote Support

Compared 7% of the time

TeamViewer Tensor vs Splashtop Remote Support

Compared 5% of the time

More Splashtop Remote Support Competitors

Product Reports

Buyer's Guide

Microsoft Intune

April 2025

Download Microsoft Intune product report

Buyer's Guide

Claroty Platform

May 2025

Download Claroty Platform product report

Buyer's Guide

Remote Access

May 2025

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

The Claroty Platform is tailored for monitoring and securing industrial control systems. It offers deep visibility into OT networks, enabling effective anomaly detection and vulnerability assessments. Its user-friendly interface and robust reporting tools facilitate easy management and compliance, enhancing organizational efficiency and cybersecurity posture in industrial environments.

Claroty

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Rockwell Automation

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

Claroty Platform vs. Splashtop Remote Support

April 2025

Free Report: Claroty Platform vs. Splashtop Remote Support

Find out what your peers are saying about Claroty Platform vs. Splashtop Remote Support and other solutions. Updated: April 2025.

DOWNLOAD NOW

850,236 professionals have used our research since 2012.

See our Claroty Platform vs. Splashtop Remote Support report.

See our list of best Remote Access vendors.

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.