Claroty Platform vs Splashtop Remote Support comparison

Claroty and Splashtop are both solutions in the Remote Access category. Claroty is ranked #8 with an average rating of 8.2, while Splashtop is ranked #15 with an average rating of 9.0. Claroty holds a 1.1% mindshare in VUS, compared to Splashtop’s 2.0% mindshare. Additionally, 100% of Claroty users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Splashtop Remote Support and Claroty Platform serve different remote access and industrial cybersecurity needs. User reviews indicate that Splashtop Remote Support shines in affordability and ease of use, while Claroty Platform excels in specialized features, making it a strong contender for those needing advanced capabilities despite a higher price.

Features:Splashtop Remote Support is praised for its straightforward remote access and control, file transfer capabilities, and user-friendly nature. Claroty Platform garners acclaim for its comprehensive industrial asset monitoring, threat detection, and integration with existing ICS environments. While Splashtop offers simplicity and essential functionalities, Claroty provides robust, industry-specific tools. Both have distinct strengths, but Claroty's feature set is more specialized.

Room for Improvement:Users of Splashtop Remote Support highlight the need for enhanced session recording and improved scalability to handle more extensive deployments. Claroty Platform users suggest that simplifying the initial setup and reducing the complexity of features could enhance usability. Splashtop requires functional expansion, whereas Claroty would benefit from usability refinements.

Ease of Deployment and Customer Service:Splashtop Remote Support is noted for its quick and smooth deployment, with strong support services that help users get up and running efficiently. Claroty Platform's deployment is described as more complex due to its advanced capabilities, but their robust customer service helps mitigate initial setup challenges. Splashtop stands out for ease of deployment, whereas Claroty's strength lies in helpful support coupled with complex deployment.

Pricing and ROI:Splashtop Remote Support is often highlighted for its cost-effectiveness and strong return on investment, especially for small to medium-sized enterprises. Claroty Platform, while more expensive, is deemed worthwhile by users due to the breadth and depth of its security features, suggesting a high ROI for organizations needing comprehensive industrial cybersecurity.

To learn more, read our detailed Claroty Platform vs. Splashtop Remote Support Report (Updated: September 2025).

Buyer's Guide

Claroty Platform vs. Splashtop Remote Support

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of October 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 9.7% compared to the previous year. The mindshare of Claroty Platform is 1.1%, up from 0.5% compared to the previous year. The mindshare of Splashtop Remote Support is 2.0%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access Market Share Distribution
Product	Market Share (%)
Microsoft Intune	9.6%
Claroty Platform	1.1%
Splashtop Remote Support	2.0%
Other	87.3%

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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Deevanshi Priya

Cyber Security Security at PwC

Achieve certifications with progress tracking and potential for enhanced interactivity

I was using Claroty to complete training assigned by my company. The courses were self-paced and helped me get certified in two additional certifications. I plan to use it further as I have a task list for future courses. It was primarily for certification and study materials The feature I like…

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's not working perfectly, but Microsoft's Autopilot offers great visibility into automated deployment solutions."

"Intune's most valuable features are the device, compliance, and configuration policies."

"The synchronization of Intune with other Microsoft solutions is a valuable feature."

"Intune makes our organization more secure and flexible."

"Agile and easy to deploy MDM solution that covers the maximum number of policies. Stable, scalable, and with knowledgeable technical support."

"Configuration profiles, remediation, scripts, and auto-pilot features are very good."

"The insights, even though we're talking about charts and graphs, are super valuable to customers who might not otherwise know what's in their ecosystem or the current state of things within their ecosystem."

"The most useful features in Microsoft Intune are the policy enforcement and conditional access. These features make our operations easier from a company perspective."

More Microsoft Intune pros

"Claroty identifies all vulnerabilities available in our environment."

"The solution offers comprehensive tools that greatly enhance your IT operations if implemented correctly."

"The product helps mitigate potential threats, especially if its users have signature rules. The product also provides alerts."

"I appreciate the active coding, deep inspection of packages, and data retrieval. The tool covers information about assets and attack vectors, which I find superior to other tools. Based on alerts, I create reports detailing how an attacker can penetrate the plant, both externally and internally."

"The solution's most valuable feature is the map, which shows everything that is connected and communicates with each other."

"The platform ensures security without imposing significant delays."

"The main advantage of Claroty, when compared to its competitors, is integrated secure remote access."

"Their SRA solution, the Secure Remote Access solution, is very useful for industrial environments."

More Claroty Platform pros

"The file transfers work well, the remote support and hosted solution work well."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The initial setup is simple."

"The solution is very fast."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The tool's most valuable features are pricing and easy management."

Cons

"It could offer more attributes for authentication."

"I would like to see easier pushdowns. Currently, we have to package our own software and then push it. Intune can make that way easier and integrate applications, such as Zoom and Adobe Acrobat, that are used by a lot of enterprise or corporate organizations."

"Customer service used to be better. In the last couple of years, support has not been very good, even with Premier and Premium support. It's been very hit-or-miss."

"They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular. Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants."

"However, due to access limitations, we are unable to deploy certain security features on end-user devices."

"Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good."

"Microsoft Intune lacks the ability to provide seamless remote assistance or remote control."

"Customer service used to be better, but as we are nearing the end of the contract, the focus on investing in us as a customer has diminished. It is what one would expect in such a situation."

More Microsoft Intune cons

"Occasionally, I face a login problem despite entering the correct password."

"The Claroty Platform becomes too noisy when it gives numerous CVEs related to vendor match. Sometimes, these CVEs are not actually related to the device in the firmware at the site."

"The product could be improved in terms of user interface design."

"If more AI features could be included with the Clarity solution, it would be feasible for everybody."

"I've reported four bugs and three feature requests so far. The main area of focus should be on how attacks are detected. The attack vector information needs to be more detailed. For example, it's not enough to state that an SMB v1 version open can lead to a WannaCry attack. A more detailed explanation should help clients understand the various ways an attack could occur."

"There should be AI security solutions implemented."

"There is room for improvement in the user interface to make it more vibrant and interactive, similar to IT tools. Improvements could also be made in the Secure Remote Access (SRA) user interaction and graphical representations of recordings."

"The graphical user interface is quite poor."

More Claroty Platform cons

"The solution should add more options and tools for shortcuts, administration, etc."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

"The solution should be able to make an inventory of computers automatically."

"The phone's a little tricky to work with due to the small screen."

"Splashtop Remote Support needs to improve customization."

"The integration features could be better."

Pricing and Cost Advice

"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."

"It's a part of Microsoft 365 and E5 licenses. Microsoft's strategy of making every feature in Microsoft Intune paid needs optimization. Remote control is one of the basic features, not a luxury feature, yet we must pay for it. I"

"Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."

"Intune is included in the Microsoft 365 licensing package that we have."

"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."

"There are licenses required for this solution. We enable licenses on the devices we need to manage."

"Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month."

"I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model."

More Microsoft Intune pricing and cost advice

"It's a bit expensive compared to other solutions."

"The licensing for physical devices is cheap, but the software version is expensive. The software version costs around 26-28 dollars. I was surprised and even double-checked. It was shocking."

"The tool is quite expensive."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

"The licensing fees are less than $400 per year."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Government

Manufacturing Company

15%

Computer Software Company

11%

Energy/Utilities Company

Financial Services Firm

Comms Service Provider

13%

Retailer

12%

Computer Software Company

11%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	116
Midsize Enterprise	46
Large Enterprise	152

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	11

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

See all answers

What do you like most about Claroty Platform?

The product helps mitigate potential threats, especially if its users have signature rules. The product also provides...

See all answers

What needs improvement with Claroty Platform?

Regarding the cons of the Claroty Platform, it is not about the deployment, but rather the identification. The Clarot...

See all answers

What is your primary use case for Claroty Platform?

My clients are using the Claroty Platform for asset identification, finding CVEs and threat intel. I am aware of the ...

See all answers

What do you like most about Splashtop Remote Support?

The tool's most valuable features are pricing and easy management.

See all answers

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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Compared 5% of the time

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Compared 20% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

September 2025

Download Microsoft Intune product report

Buyer's Guide

Claroty Platform

October 2025

Download Claroty Platform product report

Buyer's Guide

Remote Access

September 2025

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

The Claroty Platform is tailored for monitoring and securing industrial control systems. It offers deep visibility into OT networks, enabling effective anomaly detection and vulnerability assessments. Its user-friendly interface and robust reporting tools facilitate easy management and compliance, enhancing organizational efficiency and cybersecurity posture in industrial environments.

Claroty

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Rockwell Automation

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

Claroty Platform vs. Splashtop Remote Support

September 2025

Free Report: Claroty Platform vs. Splashtop Remote Support

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