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DocuSign vs ShareFile comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DocuSign
Ranking in eSignature (Electronic Signature)
1st
Average Rating
8.6
Number of Reviews
11
Ranking in other categories
No ranking in other categories
ShareFile
Ranking in eSignature (Electronic Signature)
4th
Average Rating
8.4
Reviews Sentiment
8.0
Number of Reviews
11
Ranking in other categories
Content Collaboration Platforms (6th), Cloud Data Exchange Services (3rd)
 

Featured Reviews

Timpa D Angaye - PeerSpot reviewer
Reduces paper, makes collecting signatures easy and offers helpful workflow capabilities
Resolution from customer service and their response rate in resolving issues needs to be improved. When a ticket is raised, customer service actually contacts you for resolution. The issue is that they hardly resolve anything for you. They rather refer you to their FAQ or other links with tutorials. This could be frustrating as you may expect technical assistance, however, what you get is a link to a tutorial that usually may not solve the issue that has been raised. Their technical support team should engage more with customers when tickets are raised.
David Donaldson - PeerSpot reviewer
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of DocuSign is its ability to save time."
"You can customize how you want to use the solution."
"What I have found to be the most valuable aspect of this solution is the fact that I don't have to go out and meet the other party in person. I can just take care of what I need to online."
"We can structure the signature."
"The solution is stable."
"This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap."
"The solution is reasonably priced."
"DocuSign is easy to use. I also like the document tracking features."
"This provides us with a secure way of sending tax returns without having to use passwords."
"ShareFile gives you all of the features of cloud providers, but in an on-premises solution."
"It's user-friendly for end users."
"The solution would query the Active Directory, and if new accounts were identified, Citrix ShareFile would add them automatically."
"Citrix has a very good file auditing features and security features."
"The solution is scalable."
"Easy to manage and fully secure."
"The Enterprise Dropbox solution is highly integrated with Microsoft's Office 365 and Azure products."
 

Cons

"Some people are not that computer-literate, and people don't understand the concept of the digital signature."
"Resolution from customer service and their response rate in resolving issues needs to be improved."
"There are sometimes delays in user communication."
"DocuSign's mobile application could be better. It has some compatibility issues."
"It should automatically be datestamped beside the signature."
"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."
"I would like for this solution to send me a copy of the signed document automatically."
"I could always use better security around the solution."
"Everything they have should be integrated into one item."
"They should integrate the solution with more email services."
"Some of our customers are facing issues if they've deployed in hybrid mode."
"DLP features are lacking and required because, especially with everyone working from home, security is now paramount when the data is on BYOD devices."
"The user interface is not very intuitive."
"The configuration on the mobile devices is a little clunky, in terms of setting up the application."
"There are sometimes scalability issues after updates."
"My only issue with this solution is the cost, which should be improved."
 

Pricing and Cost Advice

"The tool is expensive."
"I give the cost of the solution a five out of five."
"If you are already a Citrix customer, I recommend having the Platinum licensing level, as it provides licensing for a number of various features that all integrate together."
"Citrix has a very good file auditing features and security features."
"You have to work hard in order to get the suitable licenses."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
12%
Government
8%
Educational Organization
7%
Computer Software Company
14%
Financial Services Firm
10%
Legal Firm
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for DocuSign eSignature?
The tool is expensive. Many clients in Nigeria cannot afford the solution due to the exchange rate. If the vendor can create a pricing package that is flexible and suitable for our currency, it wil...
What needs improvement with DocuSign eSignature?
The support is not accessible sometimes to African businesses.
Ask a question
Earn 20 points
 

Comparisons

 

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary
Citrix RightSignature, Citrix ShareFile
 

Overview

 

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
Find out what your peers are saying about DocuSign vs. ShareFile and other solutions. Updated: April 2025.
850,236 professionals have used our research since 2012.