We performed a comparison between Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) and Kaseya VSA based on real PeerSpot user reviews.
Find out what your peers are saying about Citrix, Microsoft, VMware and others in Application Virtualization."There are many features that I like, but the stability over the Internet is exceptional. Even if there's bandwidth fluctuation or network jitter, it performs well, offering a seamless experience to end-users without noticeable disruptions."
"The tool helps me to connect with some apps of our company and resolve the tickets."
"We've been able to scale the environment quite nicely by using the Citrix Remote PC. I can't say enough about that. And because that relies on utilizing your existing hardware resources, and making those available as a part of your Citrix farm — with a second level of authentication and security pieces around it — we added some 4,000 workstations without an additional overhead or cost."
"XenDesktop has helped our users to work remotely with a better user experience."
"The App is the most valuable feature."
"Stable product with straightforward setup."
"It virtualizes the application on your desktop."
"The architecture I built had a robust failover mechanism for the endpoints, and the interface was user-friendly."
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"The most valuable features of the solution are its ability to offer control remotely to its users and provide patching capabilities to users."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The most valuable features of this solution are automation, inventory, and patch management."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"Being able to connect to client computers without them necessarily needing to be there and being able to put in the patches and manage different information systems is valuable."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"Licensing service installation and configuration was the biggest challenge for all Citrix solutions, but now they have fixed a lot of issues."
"Citrix should consolidate the multiple tools currently required into a single platform."
"I think improvement around the Analytics piece is super important. There has been a lot of maturity over the last year in that area, though a lot more needs to be done. Also, a lot more of the value of those Analytics needs to be sold to end users. Citrix is working on a lot of things that are ahead of the curve and a lot of organizations aren't quite there yet with implementing those technologies and capabilities."
"Scalability depends on the server and the number of users in the organization."
"The product should expand its capabilities for integrating with other environments."
"Using the app layering feature can be quite difficult and cumbersome."
"It is not easy to set up."
"The initial setup is complex."
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"Sometimes, the product misinterprets the functionality of a machine."
"The deployment process could be better."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"The agent-based monitoring solution can be improved."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"The stability of the solution is good but it can be improved."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 1st in Application Virtualization with 90 reviews while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4, while Kaseya VSA is rated 7.6. The top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". On the other hand, the top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with VMware Horizon View, Citrix Workspace, Amazon Appstream, Amazon WorkSpaces and Microsoft Remote Desktop Services, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management.
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