Cisco Unified Contact Center Express vs Genesys Voice Platform [EOL] comparison

"This solution provides uni-channel Service support and is fully integrated with our DB."

"What I like most about Genesys Voice Platform is its stability. It's also easy to configure and a flexible and customizable product."

"The resource managers and the MCPs that are deployed with this solution are the most valuable features."

"This solution could be improved with better support for higher education and healthcare."

"Genesys Voice Platform needs to be available on a multicloud platform, and that's an area for improvement. Documentation for the product also needs improvement. It needs to be complete, and when you search on Google, for example, you can only find so many resources."

"This is primarily a large-market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud."

"In terms of licensing, Genesys Voice Platform isn't open-source. Genesys has some resources available to the public, but as a product, Genesys Voice Platform requires a license. You need to register and pay for the training to gain access. I know that Genesys Voice Platform is an expensive solution, and it's more for large-scale companies."