Genesys Voice Platform [EOL] vs Nuance IVR comparison

"What I like most about Genesys Voice Platform is its stability. It's also easy to configure and a flexible and customizable product."

"Genesys Voice Platform is very stable; regardless of the price, it's going to do its job, your clients and customers are going to be happy when they call in, the platform is going to work, and that will result in better business for you."

"The resource managers and the MCPs that are deployed with this solution are the most valuable features."

"One of the most accurate voice recognition technologies, including adaptability both for dialect and lexicon."

"Genesys Voice Platform needs to be available on a multicloud platform, and that's an area for improvement. Documentation for the product also needs improvement. It needs to be complete, and when you search on Google, for example, you can only find so many resources."

"This is primarily a large market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud."

"This is primarily a large-market solution, so I would like it to be more compatible with mid-markets and with Genesys Cloud."

"The technology is solid with known lexicons and expected responses, but still has room for improvement identifying responses out of context."

"In terms of licensing, Genesys Voice Platform isn't open-source. Genesys has some resources available to the public, but as a product, Genesys Voice Platform requires a license. You need to register and pay for the training to gain access. I know that Genesys Voice Platform is an expensive solution, and it's more for large-scale companies."