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![Genesys Voice Platform [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_30/Ndq7AE2tCovrRYtyZ9suDc1i.jpg?_a=BACAGSDL){kind=small}
![Genesys Voice Platform [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_40/Ndq7AE2tCovrRYtyZ9suDc1i.jpg?_a=BACAGSDL){kind=small}
I would rate this solution as nine out of ten. It does everything we want it to do, and it does it very well. It's very stable. It's complex in deploying and in troubleshooting, so it takes time to troubleshoot and isolate any issues. We chose Genesys because of the customization ability. It lets us be very granular in how we customize the solution with the features we want. We can fine-tune it to meet our exact needs. If we don't want something, we can turn it off so that it exists in the back end but nobody can use it. It's very customizable and user-friendly. My advice is to really understand what kind of customer and agent experience you're looking for. There are probably cheaper solutions that don't offer as much support from the vendor or the ability to customize. Depending on your needs, you might not need to customize very much.
![Cisco Unified Contact Center Express vs Genesys Voice Platform [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_30/0dra2w8zbx5vrvwmhkdswx9l90ys.jpg?_a=BACAGSDL){kind=small}
