Cisco Umbrella vs Trustwave Secure Web Gateway [EOL] comparison

Cisco and LevelBlue are both solutions in the Secure Web Gateways (SWG) category. Additionally, 97% of Cisco users are willing to recommend the solution.

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Executive SummaryUpdated on Sep 21, 2025

Cisco Umbrella and Trustwave Secure Web Gateway EOL are web security solutions. Cisco Umbrella holds an advantage with better support, pricing, and service. Trustwave's end-of-life status impacts its future viability.

Features: Cisco Umbrella provides cloud-delivered security and DNS-layer protection with extensive visibility and seamless system integration. Trustwave Secure Web Gateway EOL offers malware protection and content filtering but lacks future update potential due to discontinuation. Cisco's adaptability and ongoing support present a more appealing feature set.

Ease of Deployment and Customer Service: Cisco Umbrella has a streamlined cloud-based deployment model with notable customer support, enabling swift implementation and reduced overhead. Trustwave’s traditional on-premises model may involve complex deployment and higher maintenance efforts. Cisco's ease of use and responsive support offer significant benefits.

Pricing and ROI: Cisco Umbrella offers a more favorable initial setup cost, providing strong ROI through efficient security and ongoing enhancements. Trustwave Secure Web Gateway EOL, despite effective service, incurs higher costs associated with on-premises management and lacks future assurance due to the end-of-life status. Cisco's competitive pricing and continuous service improvements contribute to its cost-effectiveness.

To learn more, read our detailed Secure Web Gateways (SWG) Report (Updated: April 2026).

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iboss

Featured Reviews

Ashok Ananthula

Senior Consultant Proxy Engineering at a financial services firm with 10,001+ employees

Cloud gateway has strengthened remote web security and now needs better Mac and ISP support

The problem our organization had is that iboss failed for the Mac devices. It is not able to give a successful agent for the Mac agents. That is where in 2025, we had to migrate to the Palo Alto-based platform. If your use case is for just Windows laptops,you can consider this platform as an option One issue is the data center resiliency part. In India especially, they are not tied up with the Tier 1 ISPs like Tata or Airtel; they were having Tier 2 ISPs and encountered many issues reaching few major sites that my organization depends on, and they were having problems that they could not fix quickly. They also lack a mechanism to route that traffic within their data center; rather, they ask customers to make a pac file change to route it to Singapore explicitly. It would be better if they route from their backend , i mean even if I send it to India DC, they should be able to route it internally to make that work; however, they fail to do that and ask the customer to route it in the pac file. Another suggestion is that in China, they do not have the proper setup; they used to have numerous problems with slowness and lack of premium circuits in China as well. That leads to multiple sites working slowly with latency-related issues. So the main issue is the ISP-related problems that need to be solved.

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Bryan Bettencourt

Senior Network Engineer at Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C.

Ensures comprehensive protection with seamless threat logging and efficient policy management

My favorite feature of Cisco Umbrella is probably just the DNS and the fact that when a security threat happens, all of that gets logged in their Umbrella portal, and it's very easy to find who's been accessing the site and how many people have accessed it, so that we can go to them and make sure they're not compromised. The features of Cisco Umbrella benefit my company by providing less time to search for things through logs, to look for what we need. It's just one place to go, and we just search for it, and we find it really fast. The fact that there's a virtual database that has all that information is great on our portal.

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JonathanChawatama

IT Security Consultant at ZOL Zimbabwe

Enables policies on threats from downloads, social networks, and AV plug-ins

It has helped a lot with bandwidth management Enables policies on downloads, social networks, and AV plug-ins. These are major threat sources and with the inclusion of the AV plug-ins, Secure Web Gateway is a better product. The default size for database logging should be improved. More than…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"From a use-case scenario, what I like the most is the plug-in. I like the fact that we can do the filtering of these devices offsite independent of the network they are connected to, and we do not have to have traffic coming back inside our network."

"iboss is pretty scalable. They provide good support. The case managers you work with to coordinate what you need are pretty good."

"Content filtering is the most useful feature of iboss."

"iboss is definitely very good in terms of service."

"The iboss system is highly reliable. The false positive rates are small compared to some other systems we've experienced through other partner agencies who use competing solutions."

"I would definitely recommend iboss for web filtering purposes to other organizations or individuals."

"This product is solid, fairly easy to use, and reliable."

"Our primary use case for this product is DLP,"

More iboss pros

"Web proxy adds an effective layer for security."

"What we like most is security and how easy it is to integrate with other appliances."

"Cisco Umbrella is a totally different solution. They are the first to come up with this idea of security. It's a totally new concept of security for everybody, for every time, real time, perfectionism."

"Cisco is a very efficient and on-point solution that controls the whole network and settings on one page. We can monitor the entire network."

"We like Cisco Umbrella because of DNS security. It's one step ahead of whatever we are using for regular web filtering. In that way, it's more secure than other web filtering products."

"DNS protection, domain blocking, SIP component, and the Cisco Umbrella roaming client are the valuable features of Cisco Umbrella."

"Overall, this product works smoothly and perfectly."

"Cisco Umbrella is a very good product as of now as there is no competition."

More Cisco Umbrella pros

"If you are looking for a solution to internet threats and security, Secure Web Gateway is the best there is."

"Enables policies on downloads, social networks, and AV plug-ins. These are major threat sources and with the inclusion of AV plug-in, Secure Web Gateway is a better product."

Cons

"The solution could be stronger on the integration side and offer more cloud applications like G Suite or Oracle."

"Our biggest problem with their service was it did not recognize the device and filtering did not always work correctly."

"One thing I would like to see differently with their Zero Trust platform is that some of the AI aspects related to high-risk activities have more false positives."

"Iboss is growing so fast that it is often hard for them to keep up with the challenges."

"The solution could be stronger on the integration side and offer more cloud applications like G Suite or Oracle."

"The endpoint-type solution is an area that needs some improvement."

"To scale up, a new iboss Node Blade Chassis must be purchased."

"Their on-premise hardware's network interface is capped at one gigabit, which is sort of a problem. If you stand a filter up where all traffic flows through that, according to them, in order to go above a gigabit, you have to have multiple devices, which in today's IT seems a little bit silly. They could easily put in an SFP port into their device that could accommodate 10 gigs or at least offer a box."

More iboss cons

"Network connectivity was a bit of a challenge at the beginning, but we were able to get the right help from Cisco."

"The pricing could always be a little bit better."

"It has happened in the past that Cisco Umbrella has denied us access to secure websites."

"If we're trying to deploy it to a Mac through Meraki, it's impossible. The method of deployment for a Mac, and the features available in Meraki, are not compatible at all."

"If I want to see which users access a website, I need an Active Directory registered on Umbrella's cloud."

"We would like to see the enhancements made to the EDR, as we see features that are running endpoint management."

"You could say the price is a little bit high."

"In the future, they should combine some of the Cisco AMP features that they already have, for anti-malware purposes."

More Cisco Umbrella cons

"The default size for database logging should be improved."

Pricing and Cost Advice

"It is expensive compared to one of its competitors."

"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."

"We have not priced the solution recently, but they were competitive with other vendors in the past."

"It is probably in line with other solutions, but I do not deal with the financial side."

"The overall pricing for iboss is very competitive and transparent."

"We had the cost of purchasing a new appliance along with the implementation and licensing costs. However, the following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs."

"The price is quite good."

"Cisco has a set price for a single license up to 100, but whenever we get over 100, we have to ask for a quote."

"Our costs were negotiated, and they are okay."

"The pricing was marvelous."

"The licensing and pricing structure of Cisco Umbrella is in line with standard systems on the market, and we have no specific requirements in this area. Overall, we have found it to be an acceptable pricing model for our organization."

"There is a subscription cost."

"Our licensing fees are on a yearly basis."

"It has a reasonable price. It is certainly not as expensive as it used to be. It is in line with other offerings on the market. There are a number of different flavors of Umbrella. They could bring Umbrella SIG down a bit because its price is a little bit high for what it does, but I also understand why its price is high."

More Cisco Umbrella pricing and cost advice

"Pricing is favorable. Yearly licensing is preferable."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

Computer Software Company

Construction Company

Computer Software Company

15%

Manufacturing Company

Financial Services Firm

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	7
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	50
Midsize Enterprise	30
Large Enterprise	51

No data available

Questions from the Community

What needs improvement with iboss?

iboss can increase security in cyberspace. I have heard they are doing DDoS filtering, but I am not certain if they a...

See all answers

What is your primary use case for iboss?

I use iboss for corporate VPN and all the corporate VRF, with basically all user traffic proxying to the internet.

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What is your experience regarding pricing and costs for iboss?

Regarding pricing, setup costs, and licensing, iboss is not cheap, and that's my only concern. There are cheaper alte...

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Which is the better security solution - Cisco Umbrella or Zscaler?

Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zs...

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Which is the better security solution - Cisco Umbrella or Microsoft Cloud App Security?

Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-nat...

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What is your experience regarding pricing and costs for Cisco Umbrella?

The pricing for Cisco Umbrella is fair compared to other platforms out there for DNS security. We acquired it as a bu...

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Comparisons

Netskope vs iboss

Compared 9% of the time

Prisma Access by Palo Alto Networks vs iboss

Compared 9% of the time

Fortinet FortiGate vs iboss

Compared 8% of the time

FortiSASE vs iboss

Compared 7% of the time

Zscaler Internet Access vs iboss

Compared 5% of the time

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Zscaler Internet Access vs Cisco Umbrella

Compared 17% of the time

Palo Alto Networks DNS Security vs Cisco Umbrella

Compared 7% of the time

Cisco Secure Access vs Cisco Umbrella

Compared 7% of the time

Fortinet FortiGate vs Cisco Umbrella

Compared 3% of the time

Forcepoint Secure Web Gateway vs Cisco Umbrella

Compared 1% of the time

More Cisco Umbrella Competitors

No data available

Product Reports

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iboss

April 2026

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Buyer's Guide

Cisco Umbrella

April 2026

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Secure Web Gateways (SWG)

April 2026

Trustwave Secure Web Gateway [EOL] report

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Also Known As

iBoss Cloud Platform

OpenDNS

Trustwave SWG

Overview

Iboss offers a comprehensive cloud-based security platform valued for its scalability and autonomous features, ensuring robust security with easy deployment and management capabilities.

Renowned for its robust security architecture, Iboss integrates seamlessly within diverse networks, delivering efficient granular filtering and advanced content categorization. Its single pane of glass console provides ease of management, allowing rapid scalability suitable for rapidly deploying environments. Operates in BYOD setups due to inline filtering without device installation. Integration with cloud-based applications enhances user control, and features like SASE, SSL inspection, and ChatGPT risk protection stand as highlights. Despite its strengths, users have pointed out areas for enhancement like direct navigation in reports, SSL decryption, and better cloud integration while having room to improve data loss prevention.

What are the most important features of Iboss?

Scalability: Supports rapid deployment across diverse networks.
SASE: A consolidated approach to secure access.
SSL Inspection: Ensures safe data transmission.
Granular Filtering: Detailed control over accessible content.
Single Pane Management: Unifies control through a centralized console.

What benefits should users consider in reviews?

Cost-effectiveness: Offers competitive pricing with robust features.
Autonomous Operation: Reduces management overhead.
Responsive Support: Provides assistance when needed.
Flexible Deployment: Available for both cloud and on-premises environments.

The usage of Iboss spans educational institutions, specifically K-12, to enforce internet policies, protect data, and support remote work environments. It provides web filtering and security frameworks to ensure safe browsing. Its platform-as-a-service model offers flexibility for both cloud-based and on-premises requirements, integrating seamlessly to deliver enhanced security features suitable for various deployment needs including zero trust, CASB, and network security for work-from-home setups.

iboss

Cisco Umbrella provides fast-deploying DNS-layer security with powerful threat protection capabilities. Trusted by over 30,000 entities, it ranks highly in DNS security and effectively supports secure remote work environments.

Cisco Umbrella offers comprehensive DNS security, web filtering, and ease of use, enhancing network security through robust threat protection and malware prevention. It processes over 600 billion requests daily, making it a leader in its field. The seamless integration with existing infrastructures and cloud-based nature makes it suitable for remote and distributed work environments, ensuring consistent security throughout. Management is streamlined with a single-pane interface that simplifies administration, while in-depth reporting capabilities provide valuable insights for continuous monitoring.

What are the key features of Cisco Umbrella?

DNS Security: Provides leading protection by managing DNS queries and blocking malicious sites.
Web Filtering: Offers granular control over web content to safeguard internet usage.
Ease of Integration: Fits well into existing infrastructures, simplifying deployment and use.
Intuitive Management: Single-pane management streamlines administration and enhances usability.
Cloud-Based Flexibility: Supports secure remote work environments.

What benefits can users expect from using Cisco Umbrella?

Superior Threat Protection: Reduces risk by effectively detecting and preventing cyber threats.
Consistent Security: Provides uniform protection across network environments.
Efficiency and Visibility: Leverages comprehensive reporting for better security insights.
Easy Deployment: Quick and straightforward setup with minimal disruption.

Cisco Umbrella is widely adopted in industries requiring advanced DNS-level security to counteract malware, phishing, and cyber threats. Its ability to monitor and protect remote and roaming employees makes it an attractive option for sectors highly dependent on cloud services. By managing DNS queries and blocking harmful sites, Cisco Umbrella enhances cybersecurity across networks, providing an added layer of protection for businesses worldwide.

Cisco

Trustwave SWG blocks new malware in real time with several advanced engines. To block dynamic new obfuscated or encrypted drive-by downloads, Trustwave SWG decrypts, unpacks and assembles web pages and exposes their malicious behavior. Trustwave leads the industry in this advanced capability.

LevelBlue

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.

Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim

Information Not Available

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April 2026

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