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Cisco Jabber vs Fortinet FortiVoice comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Jabber
Ranking in Unified Communications
6th
Average Rating
9.0
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Fortinet FortiVoice
Ranking in Unified Communications
3rd
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Unified Communications category, the mindshare of Cisco Jabber is 5.9%, down from 8.8% compared to the previous year. The mindshare of Fortinet FortiVoice is 8.3%, down from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications Market Share Distribution
ProductMarket Share (%)
Fortinet FortiVoice8.3%
Cisco Jabber5.9%
Other85.8%
Unified Communications
 

Featured Reviews

CM
Shows other's availability and status, offers powerful chat features, and integration across platforms is strong
The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is. When I want to check in with someone, I first have a look to see what they're up to and then I can throw in a question or engage in chat with them. The UI is okay and I am quite pleased with it. The options that I have for moving things around the screen during calls are good. It is also modern looking and not clunky at all. The power of the chat function is good in terms of sharing, pasting, and the like, as it is very full-featured. The integration across platforms is really strong. The speed and availability are very good. There is also room for lots of customization built-in, which is a big plus.
IY
Has raised concerns about integration and pricing while showing potential in unified communication
The key feature of Fortinet FortiVoice is secure communication. Fortinet FortiVoice depends on secure communication as security, and simplicity. It offers a simplicity solution compared to competitors. It is very simple for deployment, configuration, operation, and troubleshooting. Additionally, you don't need a license to add IP telephony on Fortinet FortiVoice. This is a significant advantage against competitors, making the ROI comparatively better. The centralized call management feature in Fortinet FortiVoice is useful. Fortinet FortiVoice can integrate with the security fabric solution and FortiGate, which can monitor Fortinet FortiVoice. Fortinet FortiVoice has many features out of the box without an additional license. The call recording and call queuing based on agent skill are among the best features. Fortinet FortiVoice includes the call recording feature at no additional cost, unlike other competitors who charge for this feature. The multi-location conference calling feature in Fortinet FortiVoice has a cloud solution and can be used with the FortiFone soft client. With Fortinet implementing SD-WAN, it becomes very useful for Fortinet customers to implement a Fortinet FortiVoice solution.
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Top Industries

By visitors reading reviews
Healthcare Company
15%
Financial Services Firm
13%
Manufacturing Company
11%
University
9%
Non Profit
17%
Computer Software Company
13%
Government
10%
Energy/Utilities Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Also Known As

Jabber
No data available
 

Overview

 

Sample Customers

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications. Updated: August 2025.
867,497 professionals have used our research since 2012.