3CX Live Chat vs Cisco Jabber comparison

3CX and Cisco are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 8.0, while Cisco is ranked #6. 3CX holds a 9.6% mindshare in UC, compared to Cisco’s 5.4% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

1,165 Views
419 Comparison Views

91% willing to recommend

Cisco Jabber

Read 4 Cisco Jabber reviews

437 Views
345 Comparison Views

100% willing to recommend

3CX Live Chat

Cisco Jabber

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Cisco Jabber based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. Cisco Jabber Report (Updated: September 2025).

Buyer's Guide

3CX Live Chat vs. Cisco Jabber

September 2025

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Helped 872,008 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (10th), IP PBX (1st), Live Chat (5th), Hosted and Cloud Based VoIP (5th)

Cisco Jabber

Ranking in Unified Communications

6th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Unified Communications category, the mindshare of 3CX Live Chat is 9.6%, up from 6.6% compared to the previous year. The mindshare of Cisco Jabber is 5.4%, down from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications Market Share Distribution
Product	Market Share (%)
3CX Live Chat	9.6%
Cisco Jabber	5.4%
Other	85.0%

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Fellipe Madureira

IT Security Analyst at a tech services company with 1,001-5,000 employees

We don't have to use an IP phone device all the time, and the productivity has been increased.

The most valuable features found are the Immersive Telepresence, Video Conference, VoIP Phone with video, Corporate Collaboration tools and UC services for mobile devices. They all help to improve the communication time within the company. This product makes my life much easier by shortening the distance between my boss and the rest of my team. More than half of the team I work with is located in another state, some 1,500 miles away. We can have meetings much more often due to this device, and in addition, it's possible to have meetings with other companies all over the world using WebEx and Jabber. We had a meeting with three other companies to discuss a new project via videoconference. Each company is located in different states in Brazil so we can save time and money. We had a drastic decrease of expenses by substituting videoconferences for work travel, so we rarely have to pay for tickets and hotel rooms for employees. The communication itself is the biggest asset and improvement in this case. It also has ability to choose which device the calls are sent to - an IP Phone or Cisco Jabber, although you should be logged into the network on an IP phone.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is stable."

"We have not had any bugs or glitches, the solution is stable."

"Mobility features and remote extensions work well."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"It’s straightforward to set up."

More 3CX Live Chat pros

"The most valuable feature for me is that it shows who is available and who is not, as well as what their current status is."

"The most valuable feature is the ability to talk with people in real-time, instead of sending texts."

"It works fine feature-wise. The Cisco Jabber features that we use work okay."

Cons

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"There should be an option to save some extensions."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

"The reporting and dashboards of 3CX could be improved."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

More 3CX Live Chat cons

"I presume that very small businesses would have a tough time justifying the investment."

"Cisco Jabber is not a collaborative tool."

"There are issues in switching from one type of communication system to another. When I connect my wired earphone or Bluetooth earphone, Cisco Jabber doesn't switch automatically. There are some user experience issues that need to be fixed."

Pricing and Cost Advice

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There is no add-on costing on the standard fees."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Manufacturing Company

Media Company

Legal Firm

Healthcare Company

14%

Manufacturing Company

14%

Financial Services Firm

12%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	6
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

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Comparisons

Yeastar P-Series Phone System vs 3CX Live Chat

Compared 20% of the time

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 12% of the time

Zoom Workplace Business vs 3CX Live Chat

Compared 11% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 11% of the time

Mitel Application Suite vs 3CX Live Chat

Compared 10% of the time

More 3CX Live Chat Competitors

Skype for Business vs Cisco Jabber

Compared 37% of the time

Cisco Unified Communications vs Cisco Jabber

Compared 34% of the time

Digium Asterisk vs Cisco Jabber

Compared 29% of the time

More Cisco Jabber Competitors

Product Reports

Buyer's Guide

Live Chat

September 2025

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

September 2025

Download Cisco Jabber product report

Also Known As

3CX PBX

Jabber

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Cisco

Sample Customers

Information Not Available

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG

Buyer's Guide

3CX Live Chat vs. Cisco Jabber

September 2025

Free Report: 3CX Live Chat vs. Cisco Jabber

Find out what your peers are saying about 3CX Live Chat vs. Cisco Jabber and other solutions. Updated: September 2025.

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