Cisco Intersight vs Freshservice comparison

Why PeerSpot?

Cisco and Freshworks are both solutions in the Cloud Management category. Cisco is ranked #5 with an average rating of 8.6, while Freshworks is ranked #15 with an average rating of 8.3. Cisco holds a 1.6% mindshare in CM, compared to Freshworks’s 1.3% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

Cisco Intersight

Read 22 Cisco Intersight reviews

7,703 Views
2,311 Comparison Views

100% willing to recommend

Freshservice

Read 40 Freshservice reviews

11,703 Views
1,521 Comparison Views

97% willing to recommend

Cisco Intersight

Freshservice

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and Cisco Intersight compete in cloud and IT management software categories. Freshservice has the upper hand in areas like ease of use and incident management, while Cisco Intersight excels in cloud integration and analytics.

Features: Freshservice offers robust incident management, intuitive mobile interfaces, and seamless integration capabilities. It supports comprehensive change and asset management. Cisco Intersight specializes in hybrid cloud management with enhanced orchestration and data center integration, offering analytics capabilities and a centralized cloud platform.

Room for Improvement: Freshservice needs more customization in workflows, improved reporting, and better tool integration. It faces limitations in project management, response times, and Linux compatibility. Cisco Intersight requires better hybrid cloud management, enhanced automation, and easier usability, as its complexity can be challenging, particularly for those seeking comprehensive on-premises features.

Ease of Deployment and Customer Service: Freshservice provides a user-friendly setup with extensive deployment options across cloud environments, but communication and resolution speed can be improved. Cisco Intersight supports both public and hybrid cloud deployments, although its complexity poses setup challenges. Its technical support is noted as efficient.

Pricing and ROI: Freshservice is cost-effective with flexible licensing, noted for delivering good ROI through improved efficiency. However, costs can rise with advanced features. Cisco Intersight offers competitive pricing with simple licensing arrangements, providing value within integrated environments. Its ROI is favorable when aligning closely with user requirements, though initial costs can be high for some businesses.

To learn more, read our detailed Cisco Intersight vs. Freshservice Report (Updated: September 2026).

Buyer's Guide

Cisco Intersight vs. Freshservice

September 2026

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Helped 915,341 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.9

Cisco Intersight provides ROI by lowering staffing and operational costs through network consolidation and reduced manual tasks.

Sentiment score

6.3

Freshservice boosts efficiency with automation, cut hiring needs, improves SLA, but ROI quantification and user management vary by region.

It simplifies the onboarding of new hardware, reducing time spent on manual installations and configurations.

Humphrey Hlatshwayo

Systems Engineer at FNB South Africa

I have seen a return on investment, as we need fewer employees, and most of it can be done from one dashboard.

YusufOezeren

Chief Technology Officer & Co-Founder at a computer software company with 1-10 employees

For more quotes and insights, download the Cisco Intersight report

Faster resolution means the average ticket resolution time decreased by roughly twenty-five to thirty percent since alerts are automatically converted into tickets and routed to the right team.

reviewer2782932

Security Engineer (SOC) at a tech services company with 51-200 employees

Automation has contributed significantly, resulting in reduced resource counts, which equates to savings in money and time.

Ashok R

Technical support manager at a tech vendor with 201-500 employees

With using Freshservice, only two technicians are needed per one shift, but without Freshservice, for the same company size, we need about four technicians per shift, so it saved money and time.

Yousef Almomani

Systems Engineer at a consultancy with 51-200 employees

For more quotes and insights, download the Freshservice report

Customer Service

Sentiment score

7.5

Cisco Intersight customer service is highly rated, though support quality varies due to regional differences and specific contracts.

Sentiment score

6.8

Freshservice support is responsive and helpful but requires better communication and understanding of user needs for technical issues.

For complex issues, it's challenging to get the right engineer quickly unless you have a specific contract like CX.

Carlos Miñano

Senior Network Architect at ocp tech

On a scale of one to ten, I would rate the customer support a ten.

YusufOezeren

Chief Technology Officer & Co-Founder at a computer software company with 1-10 employees

I would rate the technical support by Cisco as an eight or nine, because Cisco TAC is one of the best TACs I work with.

ZiadRamoly

Team Lead for Network & Security at Secure Services Mauritius Ltd

For more quotes and insights, download the Cisco Intersight report

Ultimately, we saw a 77% reduction in average resolution times with a return on investment realized within 6 months.

Raja Farrar

IT Service Delivery Manager at Symposiam

However, they have improved over the period of two years.

reviewer1959714

IT & Operations Manager at a financial services firm with 51-200 employees

Their documentation is also good, making setup easy without needing frequent support requests.

reviewer2782932

Security Engineer (SOC) at a tech services company with 51-200 employees

For more quotes and insights, download the Freshservice report

Scalability Issues

Sentiment score

7.7

Cisco Intersight provides efficient, seamless scalability, allowing remote management of complex environments with adaptable policies and high user ratings.

Sentiment score

7.3

Freshservice efficiently scales with user growth and ticket volume, supporting departments despite potential customization and enterprise-level limitations.

I rate its scalability a ten out of ten due to its capability to manage multiple domains and automate service requests.

Humphrey Hlatshwayo

Systems Engineer at FNB South Africa

Scalability allows for creating server profiles quickly, mapping them to multiple servers, and removing them when scaling down.

AbhinavSingh

Technical Marketing Engineer Hybrid Cloud Infrastructures at NetApp

Cisco Intersight scales straightforwardly with the growing needs of the organization.

ZiadRamoly

Team Lead for Network & Security at Secure Services Mauritius Ltd

For more quotes and insights, download the Cisco Intersight report

As our organization has grown and ticket volume related to AWS resources increased, Freshservice handled the extra load without any performance issues.

reviewer2782932

Security Engineer (SOC) at a tech services company with 51-200 employees

It offers global performance with multi-region data centers to ensure faster responses while adhering to strong security and compliance standards such as GDPR and SOC 2.

Raja Farrar

IT Service Delivery Manager at Symposiam

Freshservice is easy to use for scalability.

Trilochana Gouda

IT manager at a comms service provider with 1,001-5,000 employees

For more quotes and insights, download the Freshservice report

Stability Issues

Sentiment score

7.7

Cisco Intersight is mostly stable and reliable, with some challenges in upgrades and hardware-related performance issues.

Sentiment score

8.3

Freshservice offers stable performance with minor data import and integration challenges, excelling in daily operations and seamless updates.

After five years, if I don't have access to the Cisco Intersight portal, how do I manage my servers if I want to conduct some test environments?

ZiadRamoly

Team Lead for Network & Security at Secure Services Mauritius Ltd

Some steps are not included in the official documentation, which can create challenges.

Carlos Miñano

Senior Network Architect at ocp tech

It is always accessible online, secure, and allows access from any location, following strict authentication standards.

Humphrey Hlatshwayo

Systems Engineer at FNB South Africa

For more quotes and insights, download the Cisco Intersight report

The service runs smoothly most of the time, and performance has been consistent even when ticket volumes and AWS alerts are high.

reviewer2782932

Security Engineer (SOC) at a tech services company with 51-200 employees

Freshservice is quite stable as they host it on AWS.

reviewer1959714

IT & Operations Manager at a financial services firm with 51-200 employees

Freshservice provides a stable environment for our needs.

Trilochana Gouda

IT manager at a comms service provider with 1,001-5,000 employees

For more quotes and insights, download the Freshservice report

Room For Improvement

Cisco Intersight needs improved migration, integration, usability, automation, and cost-effectiveness, with emphasis on stability and on-premise features.

Freshservice needs improved customization, integration, asset management accuracy, reporting, support, AI features, and performance for larger networks.

For how Cisco Intersight can be improved, I focus on two points: visual policies, which I believe is the most important improvement, and the possibility to work with local labs in a local infrastructure.

Javier Terán

Consultant at SOSNET

There is a significant issue regarding migration from UCS Manager into Intersight without formatting the Fabric Interconnects (FI), which is problematic in a production environment.

ItzikLiberman

System Presale at Bezeq

It would be great to have a chat session mode AI so that when I am on standby and encountering issues, I could engage with it, much like ChatGPT.

Humphrey Hlatshwayo

Systems Engineer at FNB South Africa

For more quotes and insights, download the Cisco Intersight report

There's limited experience with the CMDB or asset management features.

reviewer9072573

IT Technician at a retailer with 1,001-5,000 employees

Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.

reviewer1959714

IT & Operations Manager at a financial services firm with 51-200 employees

Reporting is useful, but the customization is still restricted, and it would be great to build more detailed reports that combine multiple data sources, especially for cloud-related operations.

reviewer2782932

Security Engineer (SOC) at a tech services company with 51-200 employees

For more quotes and insights, download the Freshservice report

Setup Cost

Cisco Intersight offers competitive pricing with free and paid tiers, offset by high initial costs and complex pricing structures.

Freshservice offers competitive pricing with flexible plans, emphasizing cost-effectiveness and lower total ownership costs for enterprises.

The pricing is fair and reasonable, particularly for enterprises.

Humphrey Hlatshwayo

Systems Engineer at FNB South Africa

Cisco Intersight's license cost is very high compared to AWS and Azure solutions, which have lower initiation costs.

Anura Damayantha

Technology Architect at University of Helsinki

The pricing is solid for what we get.

YusufOezeren

Chief Technology Officer & Co-Founder at a computer software company with 1-10 employees

For more quotes and insights, download the Cisco Intersight report

Switching from previous ITSM tools has led to a 50% reduction in licensing costs.

Raja Farrar

IT Service Delivery Manager at Symposiam

The solution offers flat licensing and appears to be cost-effective.

reviewer9072573

IT Technician at a retailer with 1,001-5,000 employees

The price was very comfortable for our organization to proceed with the migration from Freshdesk to Freshservice.

Ashok R

Technical support manager at a tech vendor with 201-500 employees

For more quotes and insights, download the Freshservice report

Valuable Features

Cisco Intersight enhances data center management through automation, integration, predictive analysis, and AI-driven insights, reducing manual work.

Freshservice is valued for its user-friendly interface, automation, integration capabilities, and features enhancing IT team efficiency.

This solution has provided time savings and required fewer people to operate this tool, rather than direct cost savings.

Mohamed-Elsharkawy

Sr. Network Engineer at Saudi Business Machines - SBM

It provides visibility into other products and storage, and is beneficial for environments where Cisco and other vendors coexist, allowing full visibility of the entire infrastructure.

ItzikLiberman

System Presale at Bezeq

It also provides predictive analysis, predicting data leaks and making it easy to scale up servers remotely without requiring physical interference.

Anura Damayantha

Technology Architect at University of Helsinki

For more quotes and insights, download the Cisco Intersight report

The most valuable features include ticket routing, automation in triage, data control, and flat licensing.

reviewer9072573

IT Technician at a retailer with 1,001-5,000 employees

Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.

Trilochana Gouda

IT manager at a comms service provider with 1,001-5,000 employees

Overall, Freshservice provides cutting-edge AI automation for agents and end-users, effortless no-code workflows and ITIL-aligned operations, robust asset, incident, change, problem, and major incident management backed by the live CMDB, unified service desk with self-service and multi-channel support, and strong analytics reporting features, making it a powerful tool for any IT function.

Raja Farrar

IT Service Delivery Manager at Symposiam

For more quotes and insights, download the Freshservice report

Categories and Ranking

Cisco Intersight

Ranking in Cloud Management

5th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (10th)

Freshservice

Ranking in Cloud Management

15th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (8th), Project Management Software (12th), IT Asset Management (7th), IT Service Management (ITSM) (7th), Configuration Management Databases (5th), IT Alerting and Incident Management (14th), AI IT Support (6th)

Mindshare comparison

As of October 2026, in the Cloud Management category, the mindshare of Cisco Intersight is 1.6%, down from 2.3% compared to the previous year. The mindshare of Freshservice is 1.3%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Cisco Intersight	1.6%
Freshservice	1.3%
Other	97.1%

Cloud Management

Featured Reviews

AbhinavSingh

Technical Marketing Engineer Hybrid Cloud Infrastructures at NetApp

Centralized policies have simplified hybrid operations and now support automated workflows

The challenge could be if there are any bugs. Most of the time, you may feel that the TCAM resources are getting full on the Nexus just because of some bug or the configuration is not supported. Or sometimes, if there are any vulnerabilities happening on the current running firmware, those are challenges we have. And if you talk about from the compute side, there were initial bugs such as a CPU throttle issue. Because of that, the chassis was not running in an optimum way. You may see performance issues during that time. For that, Cisco released a patch, and it got fixed. I think Cisco Intersight should allow more automation capabilities. It should be more open, and it should provide more automation capabilities. I think there is also a scope of making it a little bit simpler because a lot of policy and config sometimes becomes confusing for the user because it has a lot of config. Maybe they can do a little bit of simplification with Cisco Intersight.

Read full review

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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Top Industries

By visitors reading reviews

Manufacturing Company

13%

Financial Services Firm

Computer Software Company

Healthcare Company

Manufacturing Company

11%

Construction Company

10%

Outsourcing Company

10%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	4
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

Questions from the Community

What needs improvement with Cisco Intersight?

Regarding improvements for Cisco Intersight, I would say more third-party integration is needed. At the moment it does have a basic integration of Pure Storage, so I can add my Pure Storage if I ha...

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What is your primary use case for Cisco Intersight?

My main use case for Cisco Intersight is to register our Cisco UCS servers and apply profiles to our servers with configurations, firmware deployment automatically, and install the operating system...

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What advice do you have for others considering Cisco Intersight?

I would rate Cisco Intersight a nine out of ten. I give it a nine because personally, I think it is one of the best management tools ever. I have worked before with different server vendors and dif...

See all answers

What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

See all answers

What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

See all answers

What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

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Comparisons

Cisco UCS Manager vs Cisco Intersight

Compared 39% of the time

HPE OneView vs Cisco Intersight

Compared 4% of the time

Cisco UCS Director vs Cisco Intersight

Compared 3% of the time

VMware Aria Automation vs Cisco Intersight

Compared 3% of the time

VMware Aria Operations vs Cisco Intersight

Compared 3% of the time

More Cisco Intersight Competitors

ServiceNow vs Freshservice

Compared 10% of the time

Zendesk vs Freshservice

Compared 7% of the time

JIRA Service Management vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 4% of the time

BMC Helix ITSM vs Freshservice

Compared 3% of the time

More Freshservice Competitors

Product Reports

Buyer's Guide

Cisco Intersight

October 2026

Download Cisco Intersight product report

Buyer's Guide

Freshservice

October 2026

Download Freshservice product report

Also Known As

Intersight

Flint

Overview

Cisco Intersight delivers advanced data center management with cloud integration, remote server scaling, and predictive analytics, promoting efficient infrastructure management. It supports hybrid environments and is suitable for scaling across enterprises.

Cisco Intersight offers a comprehensive view of data centers with seamless cloud platform integration, enhancing manageability across environments. It is known for workflow automation, inventory management, and predictive analysis, allowing users to optimize workloads. Users leverage its scalability and ease of use, with features that aid in remote management and integration with both Cisco and non-Cisco products. However, improvements are needed in usability, automation, and third-party tool integration, especially for on-premises and hybrid cloud management. Users often face challenges with firmware management and transitioning from UCS Manager. Desired enhancements include better software compatibility, third-party integrations, expanded microservices support, enhanced AI features, and more automation capabilities, addressing setup complexity, support, and high maintenance costs.

What are the main features of Cisco Intersight?

Data Center Management: Provides insights into data centers with comprehensive monitoring.
Cloud Integration: Enables integration with cloud platforms for enhanced workflows.
Remote Management: Facilitates remote management of data center environments.
Predictive Analytics: Offers analysis tools for workload optimization and planning.
Scalability: Capable of scaling with enterprise infrastructure needs.

What are the expected benefits of using Cisco Intersight?

Improved Infrastructure Management: Offers tools for efficient management across environments.
Enhanced Workflow Automation: Reduces manual tasks with automation capabilities.
Cost-Effective Operations: Promotes efficiency and reduces maintenance costs.
Comprehensive Integration: Supports seamless integration with diverse platforms and technologies.
Performance Optimization: Utilizes predictive analytics for optimizing system performance.

In industries where data center management and integration are critical, such as finance, healthcare, and telecommunications, Cisco Intersight is used to monitor and manage infrastructure across multiple sites. Its capability to combine platforms like HyperFlex and VMware allows organizations to maintain hardware status effectively, supporting both on-premises and cloud environments for efficient service delivery.

Cisco

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sample Customers

EXMAR, RapidScale

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

Cisco Intersight vs. Freshservice

September 2026

Free Report: Cisco Intersight vs. Freshservice

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