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CA Process Automation vs Tray.io comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
36th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Tray.io
Ranking in Process Automation
29th
Average Rating
7.4
Reviews Sentiment
5.9
Number of Reviews
3
Ranking in other categories
Cloud Data Integration (22nd), Low-Code Development Platforms (27th), Integration Platform as a Service (iPaaS) (17th)
 

Mindshare comparison

As of May 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of Tray.io is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
Tray.io0.8%
CA Process Automation1.0%
Other98.2%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
SS
Principal AI and Data Science Engineer at a manufacturing company with 10,001+ employees
Marketing A/B tests have gained deeper insights from user behavior and unified global reporting
The best features Tray.io offers include excellent visualization capabilities and a dashboard, which stand out to me the most. I appreciate that it is very easy to convert the data we receive from Tray.io into dashboards from Power BI, which is extremely useful. I would also appreciate if in the future Tray.io provides a way to natively convert the data to Tableau. Tray.io has positively impacted my organization as it provides a trusted way to organize data results and share them throughout the company at once. As a multinational and very large company, it is definitely beneficial that those of us in the UK can use the same format that colleagues use in India, and the entire data architecture is framed within a trusted system from an established organization. As far as I know, Tray.io has been operating for the last 12 years, making it a very reliable system.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."
"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."
"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."
"It is easy to debug and troubleshoot."
"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."
"CA Process Automation manager is a very powerful production tool."
"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"Tray.io has positively impacted my organization by reducing the amount of redundant tasks that our team performs by approximately 80%, and the numbers are quite significant with the workflows alone, as we are working towards creating and utilizing AI within these workflows as well."
"Tray.io has positively impacted my organization as it provides a trusted way to organize data results and share them throughout the company at once."
"Tray.io has positively impacted my organization by helping us keep our internal database and this third-party service in sync, and it has really helped us automate a lot of that work because it is fairly straightforward to maintain and develop."
 

Cons

"OCR capability should be added as a feature."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"I'd like to see additional form functionality and having Python as an available common script language."
"OCR capability should be added as a feature."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."
"Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works."
"As our product got more complex, we needed to add more and more complexity to Tray.io in terms of our setup, and that is when the benefits of it being no-code or low-code started to pale in comparison to the cost of making everything slightly more complicated."
"I have found that the error management in my main use case with Tray.io is not as effective as we would prefer."
"One way Tray.io could be improved, especially for people coming in with no real coding experience, is with more comprehensive error messages."
 

Pricing and Cost Advice

"There are a lot of automation savings from any process which is repeatable."
"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
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Top Industries

By visitors reading reviews
Manufacturing Company
19%
Financial Services Firm
13%
Construction Company
13%
Performing Arts
10%
Construction Company
16%
Comms Service Provider
11%
Computer Software Company
10%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Tray.io?
I believe Tray.io can be improved by offering integration with Tableau, which is still not available. I rated it an eight because there are still some things that can be improved, as I mentioned be...
What is your primary use case for Tray.io?
My main use case for Tray.io is to conduct A/B testing for marketing initiatives that the company has undertaken. We test the deployment of different campaigns across similar cohorts and evaluate w...
What advice do you have for others considering Tray.io?
My advice to others considering Tray.io is to trust the process because once the installation is complete, it is extremely easy to deploy and set up. I have rated this product an eight out of ten.
 

Also Known As

CA IT Process Automation Manager
No data available
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Copper, DigitalOcean, Udemy, AdRoll, FICO, Outreach
Find out what your peers are saying about CA Process Automation vs. Tray.io and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.