CA CEM [EOL] vs Dynatrace comparison

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CA CEM [EOL]

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Executive Summary

We performed a comparison between CA CEM [EOL] and Dynatrace based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: October 2026).

Application Performance Monitoring (APM) and Observability

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA CEM [EOL]

Average Rating

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Dynatrace

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

363

Ranking in other categories

Application Performance Monitoring (APM) and Observability (2nd), Log Management (6th), Mobile APM (3rd), Container Monitoring (2nd), AIOps (2nd), AI Observability (3rd)

Featured Reviews

it_user305787

Tech Specialist at a financial services firm with 10,001+ employees

It provides a powerful network analysis both with individual transactions and general network performance. We've had lots of hardware issues with the MPMs.

It provides a powerful network analysis both with individual transactions and general network performance We've found that it really helps managers in measuring application SLAs and viewing historical performance data. We've had lots of hardware issues with the MPMs. It's difficult to segregate…

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Manish Indupuri

senior DevOps engineer at a tech services company with 10,001+ employees

AI-driven insights have reduced downtime and improved cross-team collaboration

We encountered some challenges while using Dynatrace. Although the initial setup was smooth, fine-tuning alert thresholds and custom metrics took some time. Another challenge was that Dynatrace charges based on host units, so we had to carefully plan our agent deployments. The licensing model is expensive. Additionally, the complexity of setup is an issue. While OneAgent and auto-discover services are powerful, the setup is more complex compared to other tools such as Prometheus and Grafana. These integrations are simple and basic, but Dynatrace setup requires more complexity based on the environment. For new users wanting to use Dynatrace, it is difficult. However, the AI-related solutions and metrics took us to the next level for identifying and fixing things. Dynatrace requires an agent for operation. OneAgent is powerful, but it is also resource-heavy. On lightweight nodes or older systems, the agent can slightly impact performance. If Dynatrace could implement a lightweight agent behavior, we could make things faster. Additionally, if Dynatrace could add a long-term retention policy so that we could store more data and find fine-grained details, that would help us. While Dynatrace managed edition supports on-premises deployment, the SaaS version depends on cloud connectivity. For highly regulated or air-gapped environments, setup and updates can be challenging. Although the initial setup is smooth, if someone wants to fine-tune it and fully understand the tool end-to-end, it could be tricky.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It provides a powerful network analysis both with individual transactions and general network performance."

"Dynatrace is a perfect tool when compared to other tools."

"The solution can be deployed quickly on-prem. Once it's deployed, you can use discovery and review the process and service on this application."

"Out-of-the-box, it's the best product that I've seen."

"A feature that's one of the highlights of Dynatrace is the AI."

"In general, it has helped me go through different logs more easily when something breaks."

"The alerting systems are definitely the most valuable feature. The AI engine, "Davis," has proved to be a game-changer for us, as it helps to alert us when there are anomalies found in our applications or in their performance... letting the Davis engine find those anomalies and push them to the top, especially as they relate to business impact, is very valuable to us."

"In the AppMon, offering, currently, the most valuable feature is the PurePath analysis, being able to deep-dive into call chains."

"Being able to drill down into the PurePaths to get to a solution is key for us."

More Dynatrace pros

Cons

"In our experience, technical support has been slow. We’ve been plagued with hardware issues, which have been on-going for a long time and which is going through CA to a separate partner, who then needs to deal with another local partner company for hardware."

"It's not very scalable, we cannot add another server onto it."

"Searches should be faster."

"Working with an infrastructure team that has given me VM and is not dedicated has delayed the performance of the tool. Getting better, still working to tune to their eyes."

"The GUI has the most room for improvement. Sometimes, it can be a little cumbersome to find things and be able to create your own views, or be able to dig in and understand where things are."

"I would like to see an App store for plugins and extensions."

"There's definitely been some challenges around stability, as far as PurePaths sometimes."

"Documentation is slightly in error as far as directory set ups and guidance. We came to our own solution for distributing the disk loads."

"Some of the analytics that you get in, e.g., a waterfall analysis of a web page could be clearer."

More Dynatrace cons

Pricing and Cost Advice

Information not available

"Just go with Dynatrace. Just start with Dynatrace. Do not go into AppMon. Start with Dynatrace, because AppMon is going to give you so much extra stuff that 99% of your user base will not need it, including yourself."

"The pricing is not bad, but it could be better."

"There was also some complexity in the adoption rate of it because of how costly the licensing is."

"The product is really fast to implement and gives customers instant value. This is important, because it reduces costs on the implementation."

"Licensing is very interesting, as you pay only for what is being monitored. A lot of things are given away for no additional cost. If you have a great IT consolidation, it will be pretty cheap. If you have a lot of servers, it will be heavier."

"Our annual costs were about the same for both AppDynamics and Dynatrace."

"Product pricing can seem a little over complex, however this is minor and does not detract from the benefits of the solution."

"We are buying more licenses, because we are seeing more value."

More Dynatrace pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

18%

Outsourcing Company

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	81
Midsize Enterprise	50
Large Enterprise	303

Questions from the Community

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Any advice about APM solutions?

The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...

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What cloud monitoring software did you choose and why?

While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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Comparisons

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Splunk AppDynamics vs CA CEM [EOL]

Compared 14% of the time

Azure Monitor vs CA CEM [EOL]

Compared 10% of the time

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Compared 5% of the time

Splunk AppDynamics vs Dynatrace

Compared 4% of the time

New Relic vs Dynatrace

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Avantra vs Dynatrace

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Product Reports

Application Performance Monitoring (APM) and Observability

Download CA CEM [EOL] product report

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Also Known As

CEM

No data available

Overview

CA Customer Experience Manager (CA CEM) is a product within the Application Performance Management solution that measures web application performance for each individual customer. CA CEM measures the performance and quality of customer transactions, identifies defects and variance, and quantifies the impact on customers and the business. CA CEM lets you monitor real user activities -- including login, account update, or purchase transactions -- at the business service level. By proactively detecting trends in degraded customer transaction response times and providing various actionable reports, CA CEM lets you act before problems occur or SLAs are out of compliance. These capabilities enable both your business managers and IT staff to understand and resolve performance problems before end users call for support.

Broadcom

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. To learn more about how Dynatrace can help your business, visit www.dynatrace.com, visit our blog and follow us on LinkedIn and X @dynatrace.

Sample Customers

First Horizon National Corporation, Olympus, Petroleum Company of Trinidad and Tobago LimitedŒ _Petrotrinî, Racing and Wagering Western Australia

TD Bank, Zurich North America, Accenture, Macquarie, United Airlines, Raymond James, BT, Vodafone, Air France-KLM, TELUS, American Airlines, Air Canada, ADT, Virgin Money

Application Performance Monitoring (APM) and Observability