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CA CEM [EOL] vs OpenText Diagnostics comparison

Broadcom and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Additionally, 75% of OpenText users are willing to recommend the solution.
CA CEM [EOL]
Read 1 CA CEM [EOL] review
    0% willing to recommend
    OpenText Diagnostics
    Read 4 OpenText Diagnostics reviews
    • 1,387 Views
    • 1,359 Comparison Views
    75% willing to recommend
     

    Comparison Buyer's Guide

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    Executive Summary
    We performed a comparison between CA CEM [EOL] and OpenText Diagnostics based on real PeerSpot user reviews.

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    Buyer's Guide
    Application Performance Monitoring (APM) and Observability
    April 2026
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    Review summaries and opinions

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Categories and Ranking

    CA CEM [EOL]
    Average Rating
    6.0
    Number of Reviews
    1
    Ranking in other categories
    No ranking in other categories
    OpenText Diagnostics
    Average Rating
    7.8
    Number of Reviews
    4
    Ranking in other categories
    Application Performance Monitoring (APM) and Observability (59th)
     

    Featured Reviews

    it_user305787 - PeerSpot reviewer
    it_user305787
    Tech Specialist at a financial services firm with 10,001+ employees
    It provides a powerful network analysis both with individual transactions and general network performance. We've had lots of hardware issues with the MPMs.
    It provides a powerful network analysis both with individual transactions and general network performance We've found that it really helps managers in measuring application SLAs and viewing historical performance data. We've had lots of hardware issues with the MPMs. It's difficult to segregate…
    Read full review
    RS
    Ravi Suvvari
    Performance and Fault-tolerance Architect with 1,001-5,000 employees
    Very good for transaction level monitoring, but expensive and HP needs better support and training
    HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.
    Read full review

    Quotes from Members

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Pros

    "It provides a powerful network analysis both with individual transactions and general network performance."
    "For banking and telecom solutions, it's been quite useful."
    "The diagnostics and configuration are the solution's most valuable aspects."
    "The information from the diagnostics is detailed."
    "The diagnostics and configuration are the solution's most valuable aspects."
    "HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level, method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information."
    "The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."
    "For banking and telecom solutions, it's been quite useful."
     

    Cons

    "In our experience, technical support has been slow. We’ve been plagued with hardware issues, which have been on-going for a long time and which is going through CA to a separate partner, who then needs to deal with another local partner company for hardware."
    "Price is little expensive for number of license points and HP Diagnostics trainers are not available in market and no proper support from HP for any diagnotics level queries or issues."
    "The interface could be more user friendly."
    "The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."
    "The interface could be more user friendly."
    "The interface is very old, and not very user-friendly."
    "The GUI and metrics of Micro Focus Diagnostics can be improved."
    "The interface is very old, and not very user-friendly. Most of our clients don't like the UI."
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    Top Industries

    By visitors reading reviews
    No data available
    Construction Company
    14%
    Performing Arts
    11%
    Financial Services Firm
    11%
    Manufacturing Company
    9%
     

    Company Size

    By reviewers
    Large Enterprise
    Midsize Enterprise
    Small Business
    No data available
    No data available
     

    Comparisons

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    Compared 17% of the time
    Dynatrace vs OpenText Diagnostics Logo
    Dynatrace vs OpenText Diagnostics
    Compared 16% of the time
    Splunk Observability Cloud vs OpenText Diagnostics Logo
    Splunk Observability Cloud vs OpenText Diagnostics
    Compared 11% of the time
    Correlsense SharePath vs OpenText Diagnostics Logo
    Correlsense SharePath vs OpenText Diagnostics
    Compared 10% of the time
    Broadcom DX Application Performance Management vs OpenText Diagnostics Logo
    Broadcom DX Application Performance Management vs OpenText Diagnostics
    Compared 10% of the time
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    Product Reports

    Buyer's Guide
    Application Performance Monitoring (APM) and Observability
    April 2026
    CA CEM [EOL] reportDownload CA CEM [EOL] product report
    Buyer's Guide
    Application Performance Monitoring (APM) and Observability
    April 2026
    OpenText Diagnostics reportDownload OpenText Diagnostics product report
     

    Also Known As

    CEM
    Micro Focus Diagnostics, MF Diagnostics
     

    Overview

    CA Customer Experience Manager (CA CEM) is a product within the Application Performance Management solution that measures web application performance for each individual customer. CA CEM measures the performance and quality of customer transactions, identifies defects and variance, and quantifies the impact on customers and the business. CA CEM lets you monitor real user activities -- including login, account update, or purchase transactions -- at the business service level. By proactively detecting trends in degraded customer transaction response times and providing various actionable reports, CA CEM lets you act before problems occur or SLAs are out of compliance. These capabilities enable both your business managers and IT staff to understand and resolve performance problems before end users call for support.
    Broadcom

    OpenText Diagnostics offers detailed transaction-level monitoring, providing insights at database, object, and method levels. It aims to improve application visibility and reduce mean time to repair (MTTR) while integrating smoothly with HP's software suite.

    OpenText Diagnostics automatically detects components, allows for flexible configuration, and provides detailed diagnostic information of application timeouts. It is particularly useful in identifying root causes like database or network issues. However, there are challenges with its interface, high pricing, lack of trainers, and insufficient cloud-based environment support. It is widely used in finance and government sectors for examining application code.

    What are the most important features?
    • Transaction-Level Monitoring: Provides deep insights at DB, object, and method levels.
    • Automatic Component Detection: Enhances application visibility by detecting components automatically.
    • Integration with HP Software: Fully integrates with HP's software for a seamless experience.
    • Performance Configuration: Allows adjustments for better performance.
    What benefits should users look for?
    • Reduced MTTR: Quick identification and resolution of issues.
    • Detailed Diagnostics: Offers insights into timeouts and root causes.
    • Efficient Issue Identification: Valuable for pinpointing and understanding session timeouts.

    In finance and government sectors, OpenText Diagnostics is used to efficiently view application data and code inspection. Organizations transitioning to cloud platforms like AWS for improved data management often use it alongside tools like Micro Focus BPM to enhance functionality across environments including SAP, Java, and MQ.

    OpenText
     

    Sample Customers

    First Horizon National Corporation, Olympus, Petroleum Company of Trinidad and Tobago LimitedŒ _Petrotrinî, Racing and Wagering Western Australia
    BSkyB, Alior Bank
    Buyer's Guide
    Application Performance Monitoring (APM) and Observability
    April 2026
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