CA App Synthetic Monitor vs ServiceNow Cloud Observability comparison

Broadcom and ServiceNow are both solutions in the Application Performance Monitoring (APM) and Observability category. Broadcom is ranked #67, while ServiceNow is ranked #37 with an average rating of 8.0. Broadcom holds a 0.5% mindshare in APM, compared to ServiceNow’s 0.6% mindshare. Additionally, 66% of Broadcom users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

CA App Synthetic Monitor

Read 3 CA App Synthetic Monitor reviews

660 Views
653 Comparison Views

66% willing to recommend

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

1,064 Views
1,021 Comparison Views

100% willing to recommend

CA App Synthetic Monitor

ServiceNow Cloud Observability

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

CA App Synthetic Monitor and ServiceNow Cloud Observability cater to monitoring and observability needs. ServiceNow Cloud Observability seems to have the upper hand due to its robust features, despite the higher cost.

Features: CA App Synthetic Monitor offers straightforward synthetic monitoring capabilities, ease of use, and reliable customer support. ServiceNow Cloud Observability impresses with comprehensive dashboards, advanced analytics, and seamless integration. Users find ServiceNow’s features more extensive and beneficial for complex requirements.

Room for Improvement: CA App Synthetic Monitor needs enhanced reporting capabilities, more integrations, and improved user interface. ServiceNow Cloud Observability requires better system performance, more intuitive navigation, and faster data processing.

Ease of Deployment and Customer Service: CA App Synthetic Monitor is praised for straightforward deployment and responsive customer support. ServiceNow Cloud Observability, while more complex to deploy, offers comprehensive deployment models and supportive customer service.

Pricing and ROI: CA App Synthetic Monitor is valued for its cost-effectiveness and decent return on investment. ServiceNow Cloud Observability, though more expensive, justifies its price with extensive features leading to higher perceived ROI.

To learn more, read our detailed CA App Synthetic Monitor vs. ServiceNow Cloud Observability Report (Updated: December 2025).

Buyer's Guide

CA App Synthetic Monitor vs. ServiceNow Cloud Observability

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA App Synthetic Monitor

Ranking in Application Performance Monitoring (APM) and Observability

67th

Average Rating

7.0

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

37th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of CA App Synthetic Monitor is 0.5%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
ServiceNow Cloud Observability	0.6%
CA App Synthetic Monitor	0.5%
Other	98.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

reviewer2286675

System Administrator at a tech services company with 11-50 employees

A reliable solution for SSL offloading and to encrypt outside traffic

If you are responsible for monitoring the logs in F5, it isn't very easy. The format is complicated compared to different vendors. For example, Fortinet and Cisco have feasible formats for sending and fetching logs. Suppose I'm monitoring the logs and everything, and when I am retrieving logs from F5, I want to know whether it is regular traffic or any abnormality is happening. The logs itself is not user-friendly. It may not give you a clear way of what's happening. You have to go through different websites and work on it. You have to waste so much time on it.

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VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

16%

Computer Software Company

12%

Manufacturing Company

12%

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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Earn 20 points

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

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What advice do you have for others considering LightStep?

I recommend the product to others. I rate the tool an eight out of ten.

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Compared 21% of the time

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Compared 19% of the time

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Compared 13% of the time

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Compared 12% of the time

Cribl vs ServiceNow Cloud Observability

Compared 8% of the time

Instana Dynamic APM vs ServiceNow Cloud Observability

Compared 8% of the time

Splunk Observability Cloud vs ServiceNow Cloud Observability

Compared 7% of the time

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

January 2026

Download CA App Synthetic Monitor product report

Buyer's Guide

ServiceNow Cloud Observability

January 2026

Download ServiceNow Cloud Observability product report

Also Known As

CA ASM

LightStep

Overview

IT organizations require full visibility into business-critical applications regardless of where they're hosted in order to maintain service levels and proactively deal with issues before the end-user is impacted. CA App Synthetic Monitor uses synthetic transactions to provide performance insight for these applications no matter where they're hosted: outside the firewall, in the cloud or delivered via a managed service provider (MSP). Delivered as software as a service, CA App Synthetic Monitor provides end-to-end transaction response time visibility into cloud, mobile and traditional web applications using synthetic transactions delivered by a network of 95 monitoring stations across six continents, 48 countries, 93 cities and 15 time zones.

Broadcom

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Sample Customers

Lexmark

InVision, Twilio, Lyft, Yext, DigitalOcean,

Buyer's Guide

CA App Synthetic Monitor vs. ServiceNow Cloud Observability

December 2025

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