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Box vs N-able Passportal comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box
Ranking in Document Management Software
6th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
43
Ranking in other categories
Enterprise Content Management (10th), Cloud Storage (10th), Digital Asset Management (5th), Content Collaboration Platforms (8th)
N-able Passportal
Ranking in Document Management Software
10th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
4
Ranking in other categories
Enterprise Password Managers (15th)
 

Mindshare comparison

As of July 2026, in the Document Management Software category, the mindshare of Box is 5.4%, down from 7.5% compared to the previous year. The mindshare of N-able Passportal is 1.8%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Document Management Software Mindshare Distribution
ProductMindshare (%)
Box5.4%
N-able Passportal1.8%
Other92.8%
Document Management Software
 

Featured Reviews

Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
Structured cloud storage has streamlined document collaboration and automated workflows
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and using it as a cloud platform, I have not encountered any significant negative aspects. A few times, I might have faced performance issues, but I am uncertain whether that was due to the automation platform or Box itself. Overall, the only thing I could mention is that it can take a little time to understand how the integration works with Box; setup and figuring out what can and cannot be done might take some time, but other than that, I do not think anything else bothered me. One thing I would want Box to introduce to improve the platform and make it stand out even more would be incorporating AI. For example, the only way to identify documents shared in Box currently is by their names, and if those names are not precise, I can get confused. If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability. AI is essential for making work easier, so that would be an excellent addition to the platform.
Emil Heinemann - PeerSpot reviewer
IT Manager at Cerberus IT Solutions
Straightforward software saves time with its simplicity and useful password management features
Secure password storage is the primary function of N-able Passportal that works well, and all the other features are add-ons. The best advantages of N-able Passportal are that the software is straightforward and easy to use. The ease of use is a significant benefit for N-able Passportal. If you need a degree to figure out how to do three small functions in your software package, it is not worth it because you will have to spend time figuring out what goes wrong. With how N-able Passportal software works, there is a perception of simplicity and straightforwardness. You do not have to sit and figure out what is happening. This is important because it saves time. You can always get more money and clients, but you can never get more time.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Customer Service: Great! Technical Support: Technical support people really know their stuff, Great service."
"File sharing with collaborators not on the same domain with offline access from multiple devices: I work on many projects that are multi-organizational, such as with customers, suppliers, or acquisitions."
"File and Folder sharing in the organization and outside of it."
"Box's automation capabilities have helped optimize my business processes by saving time for sharing or sending files between the team."
"We use Box as a cloud-based storage service for our employees to share documents, such as presentations, between people, and some of our customers have many gigabytes in files and we set up shared access to them using Box."
"The collaboration of the solution is good."
"The most valuable feature of Box is security."
"They're the most compliant company we've ever encountered."
"The ROI we have received would not be in dollars but in confidence from our clients."
"The most valuable feature of the N-able Passportal is its functionality. You can store your passwords safely, and not just anyone can gain access to them. If you have an onsite system, it can change the password for you on a daily basis. This is a great benefit because you don't have to worry about if the account's breached tomorrow, your pass is going to be changed. It's perfect."
"The ease of use is a significant benefit for N-able Passportal; if you need a degree to figure out how to do three small functions in your software package, it is not worth it because you will have to spend time figuring out what goes wrong."
"Passportal also helps manage assets. You can add information about your infrastructure, like routers, including model numbers, operating systems, expiration dates, and licensing."
"The most valuable features of the N-able Passportal are the password rotations, and the ability to be able to store passwords. You can have it on your phone or your desktop. You're not required to have it only on your desktop computer."
 

Cons

"Integrations, the more integrations the better. Office + Outlook are great but we need more like it."
"Data privacy, regarding where to store your data: Offering several transparent(!) options (where to store my data and whether to sync back or not and where to sync) regarding the local law situations (USA, EU, Switzerland!) would increase the credibility of a US based company (after NSA ‘snooping’)."
"The security settings are such that if I have a folder with subfolders several levels deep, whatever security setting I have for the parent folder gets inherited at all the subfolders. This has been limiting."
"Box is extremely user friendly, however our clients have been having a hard time adjusting and understanding Box."
"Technical support has some room for improvement, but nothing insurmountable."
"Maturity of the enterprise security around user management."
"Improvements in speed - Box's high level of security impacts performance, especially when compared with other similar services."
"The solution's data security should be improved."
"I'd like to see the ability to provide both credential management and documentation management for clients. Currently, they only get access to credential management."
"I do not see any return on investment in terms of savings, time saving, or money saving, especially since this economy is struggling."
"N-able Passportal can improve the stability because sometimes I can't log in. I had some issues a couple of months ago where I couldn't log in and that was problematic."
"Sometimes accessing the solution is a bit slow, but that could be due to conditions at many different points. However, some issues that do arise are outside of our control."
 

Pricing and Cost Advice

"I'm in Higher Ed, so we purchase through Internet2-Net+. I absolutely recommend going that route for Higher Ed customers."
"There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need."
"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."
"Our pricing and licensing is excellent. I'd tell all Higher Ed customers to talk with Internet2 for excellent pricing and support."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
"My organization pays for the license."
"The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get."
"We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available."
"The price of N-able Passportal is approximately $15 for the license."
"For its value, Passportal's price is affordable."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
8%
Construction Company
8%
Comms Service Provider
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise10
Large Enterprise30
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to payment and other matters like this.
What needs improvement with Box?
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and usin...
What is your primary use case for Box?
My main use case for Box is storing cloud content on its cloud and managing it as a collaborating platform so that I can store secure files and share through Box. I use it for document management a...
What is your primary use case for N-able Passportal?
I have dealt with N-able Passportal in all three capacities: integrator, consultant, and selling products. I can say that I am a service provider.
What advice do you have for others considering N-able Passportal?
I am still working with N-able Passportal, though I am considering closing down the business due to the poor economic environment in this country. Automated password rotation in N-able Passportal i...
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Information Not Available
Find out what your peers are saying about Box vs. N-able Passportal and other solutions. Updated: June 2026.
902,894 professionals have used our research since 2012.