BMC TrueSight vs Zenoss Cloud comparison

BMC Helix and Zenoss are both solutions in the Event Monitoring category. BMC Helix is ranked #7 with an average rating of 9.0, while Zenoss is ranked #14. BMC Helix holds a 8.1% mindshare in EM, compared to Zenoss’s 3.3% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 100% of Zenoss users who would recommend it.

BMC TrueSight

Read 51 BMC TrueSight reviews

3,294 Views
824 Comparison Views

86% willing to recommend

Zenoss Cloud

Read 8 Zenoss Cloud reviews

1,571 Views
204 Comparison Views

100% willing to recommend

BMC TrueSight

Zenoss Cloud

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and Zenoss Cloud compete in the IT operations management sector. While BMC TrueSight has an advantage in customer support and pricing, Zenoss Cloud stands out for its advanced features.

Features: BMC TrueSight provides comprehensive monitoring and predictive analytics, focusing on infrastructure management and IT operations alignment. It excels in signature baselines to fine-tune event management and integrates various monitoring tools for a seamless experience. Zenoss Cloud is distinguished by its dynamic service assurance and advanced AIOps capabilities, enhancing visibility across hybrid IT environments. Its adoption of AI for performance optimization is a key differentiator, offering insightful infrastructure monitoring and operational improvements.

Room for Improvement: BMC TrueSight could enhance its UI for better user experience and streamline its initial configuration further. It also needs more agility in adapting to modern IT infrastructures. Reducing the complexity in knowledge module tailoring would be beneficial. Zenoss Cloud may improve by reducing its initial cost structure to attract budget-conscious businesses and expanding its native integrations with third-party tools. Enhancing its customer service responsiveness could further improve client satisfaction.

Ease of Deployment and Customer Service: BMC TrueSight's deployment requires more initial configuration but is aided by robust customer service for smoother implementation. Zenoss Cloud offers a streamlined deployment due to its cloud-native architecture, enabling quicker setup times. Its customer service effectively supports cloud transitions, providing agile solutions for modern IT infrastructure needs.

Pricing and ROI: BMC TrueSight often presents a more cost-effective setup with a clear ROI in traditional environments due to competitive pricing models. Zenoss Cloud may have higher initial costs but justifies these with advanced capabilities, offering significant ROI over time through efficient IT operations management.

To learn more, read our detailed BMC TrueSight vs. Zenoss Cloud Report (Updated: October 2025).

Buyer's Guide

BMC TrueSight vs. Zenoss Cloud

October 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in Event Monitoring

7th

Ranking in IT Infrastructure Monitoring

29th

Ranking in Cloud Monitoring Software

25th

Ranking in AIOps

5th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (26th)

Zenoss Cloud

Ranking in Event Monitoring

14th

Ranking in IT Infrastructure Monitoring

51st

Ranking in Cloud Monitoring Software

40th

Ranking in AIOps

25th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Infrastructure (29th), Network Monitoring Software (77th), Server Monitoring (26th), Container Monitoring (9th)

Mindshare comparison

As of November 2025, in the Event Monitoring category, the mindshare of BMC TrueSight is 8.1%, down from 13.0% compared to the previous year. The mindshare of Zenoss Cloud is 3.3%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring Market Share Distribution
Product	Market Share (%)
BMC TrueSight	8.1%
Zenoss Cloud	3.3%
Other	88.6%

Event Monitoring

Featured Reviews

NikhilKalwint

Technical Specialist at ServiceIO

Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation

I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…

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ClaudiaChen

Cloud Architect - Senior Technology Architect at Telstra

Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features

As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

"The most valuable features of the solution are alert management, alert generation, and event management."

"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."

"The tool is flexible enough to be customized based on customer requirements."

"I use the solution to monitor servers, databases, Windows, Linux, and web services."

"It allows our operations team to have one single application to reference when investigating issues in our environment."

"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."

"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."

More BMC TrueSight pros

"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."

"The custom built integration is one of the most valuable features because you can see all the especially critical items."

"The product offers good documentation that helps with initial training."

"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."

"It's easy to use."

"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."

"The most valuable feature is the flexible discovery mechanism."

Cons

"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."

"The solution is overly complex."

"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."

"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."

"The pricing could be better."

"The solution could improve its price."

"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."

"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."

More BMC TrueSight cons

"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."

"Now it is stable, but they should design threshold parameters in percentage instead of raw values."

"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"

"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."

"There was a problem with Zenoss and storage monitoring."

"It would be ideal if the product offered sound alerts."

"The AI aspect needs to improve."

Pricing and Cost Advice

"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."

"Other products are more expensive than BMC TrueSight."

"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."

"The cost depends on the usage."

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."

"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."

"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."

More BMC TrueSight pricing and cost advice

"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."

"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."

"It depends on the customer, what he wants."

"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."

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Top Industries

By visitors reading reviews

Financial Services Firm

24%

Computer Software Company

11%

Retailer

Government

Computer Software Company

14%

Financial Services Firm

10%

Performing Arts

10%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	6
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	5

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

See all answers

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

See all answers

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

See all answers

What is the best network monitoring software for large enterprises?

In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...

See all answers

Comparisons

Dynatrace vs BMC TrueSight

Compared 13% of the time

BMC Helix Operations Management with AIOps vs BMC TrueSight

Compared 8% of the time

Centreon vs BMC TrueSight

Compared 5% of the time

Zabbix vs BMC TrueSight

Compared 5% of the time

ServiceNow IT Operations Management vs BMC TrueSight

Compared 5% of the time

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Zabbix vs Zenoss Cloud

Compared 14% of the time

Nagios XI vs Zenoss Cloud

Compared 13% of the time

Nagios Core vs Zenoss Cloud

Compared 7% of the time

SCOM vs Zenoss Cloud

Compared 6% of the time

SolarWinds AppOptics vs Zenoss Cloud

Compared 6% of the time

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Product Reports

Buyer's Guide

BMC TrueSight

November 2025

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Buyer's Guide

Zenoss Cloud

October 2025

Download Zenoss Cloud product report

Also Known As

ProactiveNet, TrueSight Operations Management

Cloud Monitoring, Zenoss Service Dynamics

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

Zenoss Cloud revolutionizes IT infrastructure monitoring with a service-centric approach, prioritizing the overall health of services and applications. Harnessing the power of Artificial Intelligence and Machine Learning (AIOps), Zenoss Cloud offers end-to-end visibility across servers, networks, storage, and applications. Real-time monitoring, event correlation, and automated remediation ensure immediate insights and efficient issue resolution. The customizable dashboards empower users to tailor visualizations to their needs, while scalability accommodates diverse infrastructures. Zenoss Cloud guarantees improved application performance, reduced downtime, and enhanced IT efficiency, making it an ideal choice for businesses of all sizes, from small enterprises seeking simplicity to large corporations requiring advanced scalability. Experience unified monitoring and proactive management with Zenoss Cloud, a comprehensive solution that transforms IT infrastructure optimization in today's complex environments.

Zenoss

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Buyer's Guide

BMC TrueSight vs. Zenoss Cloud

October 2025

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