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BMC TrueSight vs IBM Tivoli Composite Application Manager comparison

BMC Helix and IBM are both solutions in the Application Performance Monitoring (APM) and Observability category. BMC Helix is ranked #26 with an average rating of 9.0, while IBM is ranked #58. BMC Helix holds a 0.9% mindshare in APM, compared to IBM’s 0.5% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 50% of IBM users who would recommend it.
BMC TrueSight
Read 51 BMC TrueSight reviews
  • 3,294 Views
  • 1,647 Comparison Views
86% willing to recommend
IBM Tivoli Composite Applic...
Read 2 IBM Tivoli Composite Application Manager reviews
  • 718 Views
  • 682 Comparison Views
50% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and IBM Tivoli Composite Application Manager are competing solutions in application performance management. BMC TrueSight has an advantage in support and budget-friendly pricing, while IBM Tivoli offers compelling value with its rich features.

Features: BMC TrueSight is known for advanced analytics, customizable reporting, and an intuitive alert management system. IBM Tivoli Composite Application Manager offers comprehensive visibility, robust automation, and strong application transparency.

Ease of Deployment and Customer Service: BMC TrueSight provides straightforward deployment and strong after-sales support. IBM Tivoli Composite Application Manager requires a complex deployment but offers detailed support and extensive documentation for resolving challenges.

Pricing and ROI: BMC TrueSight generally offers a lower initial setup cost, attracting smaller budgets with a good ROI. IBM Tivoli Composite Application Manager requires a higher upfront investment, promising returns through its comprehensive features and long-term benefits.

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To learn more, read our detailed BMC TrueSight vs. IBM Tivoli Composite Application Manager Report (Updated: November 2025).
Buyer's Guide
BMC TrueSight vs. IBM Tivoli Composite Application Manager
November 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight
Ranking in Application Performance Monitoring (APM) and Observability
26th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
Event Monitoring (7th), IT Infrastructure Monitoring (29th), Cloud Monitoring Software (25th), AIOps (5th)
IBM Tivoli Composite Applic...
Ranking in Application Performance Monitoring (APM) and Observability
58th
Average Rating
6.6
Reviews Sentiment
4.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight is 0.9%, up from 0.8% compared to the previous year. The mindshare of IBM Tivoli Composite Application Manager is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
BMC TrueSight0.9%
IBM Tivoli Composite Application Manager0.5%
Other98.6%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

NikhilKalwint - PeerSpot reviewer
Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation
I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…
Read full review
CC
Integrates well with IBM technologies, but it's outdated and lacks essential features
Implementing synthetic monitoring for our Internet banking site has been challenging. The installation process is difficult, requiring continuous support and specialist expertise due to our limited knowledge of managing it effectively. I have concerns about the complexity of the tool and the challenges in managing it effectively. The support provided is not satisfactory, and the specialists available lack sufficient training and expertise in using the tool.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"It is a scalable solution."
"The initial setup of BMC TrueSight Operations Management was easy."
"The solution has a very good business event manager tool."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"The most beneficial part of the product in terms of IT monitoring revolves around the areas involving automation, and it also serves as an end-to-end event management and incident management tool."
More BMC TrueSight pros
"IBM's main value lies in its integration with its own technologies, which can be seen as a benefit in environments where IBM products are extensively used."
"The solution is very stable. We never had any issues with stability."
 

Cons

"Deployment requires lots of resources (servers). It has too many consoles."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"BMC's online documentation is often incorrect or incomplete."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"The pricing could be better."
"The solution is overly complex."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
More BMC TrueSight cons
"The installation process is difficult, requiring continuous support and specialist expertise due to our limited knowledge of managing it effectively."
"The user interface was not good."
 

Pricing and Cost Advice

"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"The cost depends on the usage."
"The solution is based on endpoints and knowledge models which can be costly."
"The tool is moderately expensive."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
More BMC TrueSight pricing and cost advice
"I would rate the pricing a nine to ten. It is very expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
11%
Retailer
7%
Government
6%
Financial Services Firm
28%
Government
9%
Healthcare Company
8%
Non Profit
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise6
Large Enterprise24
No data available
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
See all answers
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
See all answers
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
See all answers
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Product Reports

Buyer's Guide
BMC TrueSight
November 2025
BMC TrueSight reportDownload BMC TrueSight product report
Buyer's Guide
Application Performance Monitoring (APM) and Observability
October 2025
IBM Tivoli Composite Application Manager reportDownload IBM Tivoli Composite Application Manager product report
 

Also Known As

ProactiveNet, TrueSight Operations Management
Tivoli Composite Application Manager
 

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

  • Robust Event Management: Offers efficient handling of events.
  • Seamless Integration: Integrates easily with existing systems.
  • Comprehensive Monitoring: Supports hardware to cloud infrastructure.
  • Centralized Console: Simplifies management processes.
  • Automated Triage: Standardizes alerts for better efficiency.
  • Proactive Monitoring: Improves forecasting and issue prevention.
  • Capacity Optimization: Efficiently manages resources.
  • Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

  • Enhanced Proactive Management: Reduces downtime through efficient monitoring.
  • Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
  • Effective Integration: Blends well with other tools and platforms.
  • Resource Efficiency: Optimizes use of infrastructure and servers.
  • Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix
IBM Tivoli Composite Application Manager for Application Diagnostics on z/OS manages real-time problem detection, analysis, and repair to help maintain the availability, performance and general health of on-demand composite applications. it can gain in-depth diagnostic information for specific application requests to identify the root cause of problems. This software provides a consistent way to manage composite applications throughout Java EE application environments. Set alerts to help detect and fix potentially troublesome situations before they affect users. It can resolve performance issues faster and reduce downtime costs.
IBM
 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Michelin Tire Corp
Buyer's Guide
BMC TrueSight vs. IBM Tivoli Composite Application Manager
November 2025
Free Report: BMC TrueSight vs. IBM Tivoli Composite Application Manager
Find out what your peers are saying about BMC TrueSight vs. IBM Tivoli Composite Application Manager and other solutions. Updated: November 2025.
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