BMC Remedy [EOL] vs VMware Service Manager [EOL] comparison

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BMC and Broadcom are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 80% of Broadcom users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy EOL and VMware Service Manager EOL compete in IT service management. BMC Remedy EOL appears to have the upper hand due to its robust features and customization capabilities, although VMware Service Manager EOL offers an appealing user-friendly experience.

Features: BMC Remedy EOL is recognized for its strong incident and change management features, vast customization possibilities, and deep integration with other IT systems. VMware Service Manager EOL provides a simplified service experience through efficient process automation, intuitive system configurations, and user-friendly functionality.

Room for Improvement: BMC Remedy EOL could benefit from simplifying its complex deployment process to shorten setup times. Enhancements in user interface navigation could also improve user satisfaction. VMware Service Manager EOL might improve by expanding its feature set to meet more complex organizational needs, increasing its integration capabilities, and offering more customization options.

Ease of Deployment and Customer Service: BMC Remedy EOL involves a more intricate deployment process due to its extensive customization potential, which may lead to longer setup durations, while it provides comprehensive training. VMware Service Manager EOL is known for its quick deployment and simple customer service, which eases system adoption.

Pricing and ROI: BMC Remedy EOL may incur higher initial setup costs attributed to its complex implementation, potentially yielding a slower ROI. Conversely, VMware Service Manager EOL, with its less complex setup and affordable pricing, generally results in a faster ROI. BMC's higher cost is offset by its comprehensive feature set, while VMware's pricing model appeals to budget-conscious organizations seeking swift returns.

To learn more, read our detailed IT Asset Management Report (Updated: October 2026).

Buyer's Guide

IT Asset Management

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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PiyushKumar1

Machine Learning Engineer at cmc

Long-term ticket management has become straightforward and supports efficient incident handling

The best feature of BMC Remedy is that you can easily understand all the features in it as they are not complicated. When you click on new incident, all the fields are self-explanatory regarding what is required to be put in the work details node section assigned to chrome. These are all pretty easy to understand, and nothing much training is required for a person to start working on BMC Remedy.

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Kenny LY

Head Of Information Technology at ALAINE FORWARDING

It is stable and has useful features, but the automation feature needs improvement

All of the features are very suitable for us. It is also a stable solution Its automation feature needs improvement. They can include the vRealize Automation feature in this solution. I have been using VMware Service Manager for more than six years. It is stable. Its scalability is good, but…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I appreciate most about Automation Anywhere is the ease of use. Everything is easy to set up. I also appreciate the extensibility that it has."

"One thing I appreciate about Automation Anywhere is that we do not need to run around with multiple platforms, because Automation Anywhere provides an end-to-end solution."

"It really does have a great dashboard. It has Bot Insight, it has MetaBots, and IQ Bots. It has so many features where it can read a file and loop."

"It is easy to install and use."

"Workflow automation has helped a lot with cost reduction, greater accuracy, and delivery speed."

"Automation Anywhere has presented us with a platform that is easily accessible from a web interface, enabling us to write code for RPA scripts without having to download a dedicated software application."

"With the help of these features, we can automatically fetch data from invoices and websites, which is followed by the automated data entry into the webpage and ERP system."

"In general, when you set up the cloud solution, it's very, very easy."

More Automation Anywhere pros

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."

"If BMC Remedy could integrate everything together in one solution, rather than integrating with third-party solutions, and make the experience smooth, it would be perfect."

"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."

"The solution helps us manage, escalate, and solve incidents."

"It is a stable solution."

"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."

"The solution is extremely user-friendly."

"As for advice on using BMC Remedy for the first time, I would advise that you should go ahead with BMC Remedy as it is a user-friendly and cost-effective product."

More BMC Remedy [EOL] pros

"It provides us with improved maintenance cycles."

"It provides us the following: A better utilisation of the hardware, more flexibility, improved maintenance cycles, and a system overview."

"The Service Desk module and the Workflow module, which is extremely powerful."

"All of the features are very suitable for us. It is also a stable solution."

"We have installed a physical server for failover; we need to configure cluster on everything, but with VMware, we do not need to cluster because we automatically get seven physical nodes failover and if one fails we have no issues."

"Simplicity and flexibility are its major plus points making it a leading industry solution for deploying cloud environments."

Cons

"Some of the biggest improvements they can make are with the interface. It can be improved in terms of usability or searching for something. For example, icons are hard to find. Typically, you jump into the search box, but being able to go in and find things quickly with the eye could be very valuable."

"The dashboard has room for improvement."

"It is not as easy to implement as advertised. It is difficult across the board. It is difficult for technical and non-technical users."

"Apart from the Chrome issue, which took them maybe a week to fix, we lost a lot of processes during that time, but it just happens unfortunately."

"Verbose logging of bot compiling and deployment from the control room. Events occurring during compiling, pre-processing the bots should be logged in the control room or bot launcher logs."

"I believe there is room for improvement in Automation Anywhere, particularly in their training programs, which need more development."

"When I change the name of a variable in the Variable Manager, I would really like it to change in the code."

"The control room itself is easy to use. One area that could potentially be improved is adding additional widget capability within the main dashboard in the control room itself."

More Automation Anywhere cons

"Our management is trying to leave BMC Remedy for ServiceNow."

"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."

"When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."

"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."

"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."

"I would like to have more customized reporting because the management team loves customized reports with graphs."

"BMC can be complex because everything is linked through different workflows, forms, and fields, making it less straightforward than other platforms with more intuitive workflow designers."

"BMC Remedy's change management module needs enhancement."

More BMC Remedy [EOL] cons

"It needs to improve user roles and access rights."

"Not a ten because the price is high."

"Still new in the market and a lot of its features are still not yet explored."

"Graphical User Interface looks a little bit old-school."

"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."

Pricing and Cost Advice

"Despite being less expensive than UiPath, Automation Anywhere remains cost-prohibitive for many small and medium-sized businesses."

"I really enjoy the pricing options with Automation Anywhere, as they are able to flex their ability to adapt to the needs of the customer really well."

"We purchase on a bot basis. Our costs are approximately $5,000."

"It's very good in terms of cost and pricing."

"If it is saving FTE and Generating a good ROI then it is Worth Investing."

"Time and monetary savings can range from 20 to 90 percent."

"The certifications are free of cost."

"The cloud-based version comes at an increased cost, although our clients are happy with the new features and have not complained about the pricing."

More Automation Anywhere pricing and cost advice

"BMC should decrease the pricing further."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"The pricing is on the expensive side."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"It is an expensive tool."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"BMC Remedy is worth its price."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

More BMC Remedy [EOL] pricing and cost advice

"The price depends on different enterprises. As compared to Citrix, VMware is reasonable."

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

10%

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	564

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	5
Large Enterprise	21

No data available

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very ...

See all answers

What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it ...

See all answers

What is your experience regarding pricing and costs for BMC Remedy Asset Management?

The price is reasonable. It is not easy to negotiate with BMC, but the value is reasonable.

See all answers

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 10% of the time

Blue Prism vs Automation Anywhere

Compared 5% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 4% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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ServiceNow vs BMC Remedy [EOL]

Compared 8% of the time

CA Asset Portfolio Management vs BMC Remedy [EOL]

Compared 8% of the time

IFS Cloud Platform vs BMC Remedy [EOL]

Compared 7% of the time

Freshservice vs BMC Remedy [EOL]

Compared 7% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 6% of the time

More BMC Remedy [EOL] Competitors

CA Asset Portfolio Management vs VMware Service Manager [EOL]

Compared 32% of the time

ServiceNow vs VMware Service Manager [EOL]

Compared 29% of the time

Eracent Enterprise Entitlements Management vs VMware Service Manager [EOL]

Compared 15% of the time

X-Formation License Statistics vs VMware Service Manager [EOL]

Compared 12% of the time

BMC Track-It! vs VMware Service Manager [EOL]

Compared 11% of the time

More VMware Service Manager [EOL] Competitors

Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

BMC Remedy [EOL]

October 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

IT Asset Management

October 2026

Download VMware Service Manager [EOL] product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Remedy Asset Management

No data available

Interactive Demo

Automation Anywhere

Demo not available

BMC

Demo not available

Broadcom

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.

Broadcom

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Scripps Networks

Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems

Find out what your peers are saying about ServiceNow, Lansweeper, Device42 and others in IT Asset Management. Updated: October 2026.

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