

Find out in this report how the two Managed File Transfer (MFT) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
When you have everything under control with BMC Control-M Managed File Transfer, you can be proactive and prevent scenarios where you lose money and time because time is money.
I implemented it for one of the largest banks in 2012, which reduced their loan process sanction from four days to just two hours, and now it completes in 30 minutes.
I have seen a return on investment using Files.com over other methods, saving money and time.
However, I know it's definitely saved time, and everybody's happy with it, as it serves as a one-stop solution for most things that we need to do.
I have seen a return on investment as it has helped us streamline what we do; there's obviously some cost-cutting that takes place because of the time we save.
BMC provides excellent service.
There are novice users needing help, but for customers such as us, who have been using the solution for over a decade, the response needs to be more timely and efficient.
The customer service rating is a ten out of ten, as they are pretty quick and accurate in supporting technical issues.
Files.com's customer support is excellent, second to none.
The tech support team is willing to work directly with clients to connect APIs.
I have to pay per agent per server, which could be prohibitive for some organizations.
The scalability of BMC Control-M Managed File Transfer is impressive due to its ability to handle large quantities of data and files.
From one to ten, the scalability rating is a ten.
Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.
It is easy to scale in a few ways, such as simply onboarding new customers quickly
Regarding stability, there were some issues reported during implementation and usage by our customers.
Files.com is pretty reliable, and we have not faced any downtime or any bug.
I haven't seen any lagging, crashing, downtime, or any sort of instability with Files.com.
It is adequate for most scheduling needs.
BMC is already improving in artificial intelligence and integration with cloud.
Providing checksums for file metadata in reports could significantly help with file transfers.
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
One area where Files.com can be improved is that it has a very expensive cost model.
I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user accounts to receive a discount.
I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.
A couple of years into use, the price did go up more than anticipated, but not more than the value of the platform was seen to be worth.
If I have a staff that operates Control-M on Windows Server, they will easily pick it up if they need to run it on Unix or mainframes. It's the same interface, saving time and improving efficiency.
The best features with MFT are accurate file transfer and visibility for file transfers.
I appreciate that no code is required, it is centrally managed through account management, validations are in place, and file transfers are tracked in an audit through which account they occur.
The encryption, decryption on the fly, live links and inboxes stand out as great features.
When I say technical support is phenomenal, I recall when I was first evaluating Files.com and was not yet a paying customer; I had a couple of really good thirty-minute tech support phone calls or Zooms from some of the different tech people at Files.com while setting it up on my AWS server to receive files from my clients.
The biggest use case is integrating with S3 as either a mount point or a sync point so that file gateways can present those files to systems that use SMB/CIFS shares on a Windows environment.
| Product | Market Share (%) |
|---|---|
| BMC Control-M Managed File Transfer | 3.1% |
| Files.com | 0.7% |
| Other | 96.2% |


| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 8 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 2 |
Control-M Managed File Transfer is a market leader in the field of building, scheduling, and managing internal and external file transfers. Users of this solution are able to automate whole portions of the transfer process. They can set up a dynamic scheduling feature, which will activate once a transfer operation has concluded. This automatically updates the schedule of activities that your system is supposed to perform. However, this feature does not stop with simply setting a schedule. After the schedule is updated, the system will set those activities in motion. The automation relieves you of the need to assign a team to write scripts or any kind of manual work. This will ensure that everything runs on schedule while at the same time reducing the amount of resources necessary to make that happen.
Control-M Managed File Transfer has a simplified and unified dashboard. Users are able to view and access all of the system’s file transfer information. This platform provides a high level of visibility and intuitive use. It ensures that users will be able to view any stage of their file transfer operations at any time that they wish. Users can conduct a quick search with specific pre-set search options and find any piece of information they might require.
Key Features
Some of Control-M Managed File Transfer’s key features include:
Reviews from Real Users
Control-M Managed File Transfer stands out among its competitors for a number of reasons. Two major ones are the robustness of the solution and its ability to integrate easily with other related programs. It is constantly being upgraded to meet the varied needs of its users.
A software engineer at a computer software company notes the robust nature of this solution when he writes, “This solution has a vast amount of features, and with every new release, there are lots of new features introduced. The application has high availability - we have multiple customers and it's highly available. On an application level, if something goes down with the primary, then the application goes over to the secondary, so it's very, very easy to do disaster recovery.”
Another PeerSpot user, who is an RPA-WLA BU director at a tech services company, takes note of how easy it is to use Control-M Managed File Transfer in conjunction with other products. They point out, “It is easy to use and integrate with different solutions. It is a good solution that is easy to implement and deliver.”
Files.com streamlines file management for businesses by offering a cloud-based platform with robust security and collaboration tools, enhancing efficiency in data handling and sharing.
Files.com provides a secure, centralized environment for storing, managing, and sharing files. With its diverse integrations, Files.com caters to industries needing reliable file workflows and compliance with stringent data security standards. It prioritizes ease of integration with existing tech stacks to simplify file sharing and automate workflows, reducing manual tasks. Focusing on security, Files.com protects sensitive data while facilitating seamless collaboration among team members, whether working remotely or co-located.
What are Files.com’s most noteworthy features?
What benefits and ROI can users expect from Files.com?
Files.com’s versatility is reflected in its application across industries like finance, healthcare, and software development, where secure data handling and compliance are paramount. By automating workflows and improving collaboration, Files.com supports critical data processes tailored to each industry’s specific requirements, enhancing productivity and ensuring data governance.
We monitor all Managed File Transfer (MFT) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.