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BMC Control-M Managed File Transfer OverviewUNIXBusinessApplication

BMC Control-M Managed File Transfer is #4 ranked solution in top Managed File Transfer (MFT) tools. PeerSpot users give BMC Control-M Managed File Transfer an average rating of 10 out of 10. BMC Control-M Managed File Transfer is most commonly compared to AWS Transfer for SFTP: BMC Control-M Managed File Transfer vs AWS Transfer for SFTP. BMC Control-M Managed File Transfer is popular among the large enterprise segment, accounting for 74% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 27% of all views.
BMC Control-M Managed File Transfer Buyer's Guide

Download the BMC Control-M Managed File Transfer Buyer's Guide including reviews and more. Updated: July 2022

What is BMC Control-M Managed File Transfer?

Control-M Managed File Transfer is a market leader in the field of building, scheduling, and managing internal and external file transfers. Users of this solution are able to automate whole portions of the transfer process. They can set up a dynamic scheduling feature, which will activate once a transfer operation has concluded. This automatically updates the schedule of activities that your system is supposed to perform. However, this feature does not stop with simply setting a schedule. After the schedule is updated, the system will set those activities in motion. The automation relieves you of the need to assign a team to write scripts or any kind of manual work. This will ensure that everything runs on schedule while at the same time reducing the amount of resources necessary to make that happen.

Control-M Managed File Transfer has a simplified and unified dashboard. Users are able to view and access all of the system’s file transfer information. This platform provides a high level of visibility and intuitive use. It ensures that users will be able to view any stage of their file transfer operations at any time that they wish. Users can conduct a quick search with specific pre-set search options and find any piece of information they might require.

Key Features

Some of Control-M Managed File Transfer’s key features include:

  • The ability to view and search any and all information related to the transfer of your files from a single dashboard. Control-M Managed File Transfer’s operations dashboard enables users to track all aspects of their file transfer with ease.
  • The ability to set up a virtual hub with users and folders based in the cloud. Control-M Managed File Transfer allows you to involve partners in your business ventures. This program gives users the ability to create a virtual space in which to house the files related to your business partners. You will be able to grant them access to this space by establishing them within the system as the users of the space. This will enable them to manage their files in a space that is connected to your system.


Reviews from Real Users

Control-M Managed File Transfer stands out among its competitors for a number of reasons. Two major ones are the robustness of the solution and its ability to integrate easily with other related programs. It is constantly being upgraded to meet the varied needs of its users.

A software engineer at a computer software company notes the robust nature of this solution when he writes, “This solution has a vast amount of features, and with every new release, there are lots of new features introduced. The application has high availability - we have multiple customers and it's highly available. On an application level, if something goes down with the primary, then the application goes over to the secondary, so it's very, very easy to do disaster recovery.”

Another PeerSpot user, who is an RPA-WLA BU director at a tech services company, takes note of how easy it is to use Control-M Managed File Transfer in conjunction with other products. They point out, “It is easy to use and integrate with different solutions. It is a good solution that is easy to implement and deliver.”

BMC Control-M Managed File Transfer Customers

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BMC Control-M Managed File Transfer Video

BMC Control-M Managed File Transfer Pricing Advice

What users are saying about BMC Control-M Managed File Transfer pricing:
  • "BMC Control-M Managed File Transfer is expensive."
  • "The licensing is a bit more expensive than other tools, so if a client is focused on the cost, that would be something to consider. The licensing should be cheaper."
  • "Its cost is high for small companies."
  • "The license model is based on the number of tasks or jobs required. The price overall is expensive. In my country, we don't have any choice but to use them because no one can match their capability."
  • BMC Control-M Managed File Transfer Reviews

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    MarkFrancome - PeerSpot reviewer
    Senior System Specialist at a recruiting/HR firm with 201-500 employees
    Real User
    Top 5Leaderboard
    Adaptable, useful file transfer, and has helpful technical support
    Pros and Cons
    • "The most important aspect is the ability to integrate different platforms."
    • "Password vaulting would be a feature that should be included."

    What is our primary use case?

    We are a large insurance company that uses BMC Control-M Managed File Transfer for batch processing and file transfers. The batch is running on Linux, and it also has Windows components. Micro Focus is another system that we integrate with BMC Control-M.

    How has it helped my organization?

    It's an excellent method for organizing system change management. We use BMC Control-M Managed File Transfer to script our releases, which is probably the best use of it, but everyone would have a different answer. Because it is adaptable, we do a variety of things with it.

    What is most valuable?

    The file transfer feature is certainly useful.  The most important aspect is the ability to integrate different platforms.  We can run batches on mainframes, Linux, Windows, and all sorts of strange systems.

    What needs improvement?

    It can be difficult to stay on the right side of the licensing structure. Obviously, BMC Control-M Managed File Transfer wants to profit from it, so it's difficult for us and not cheap.  It's probably more expensive than many of its competitors, but technically, there's really no downside. They have caught up with most things at the moment; for security, they added SSL a few years ago, which helps a lot, and for file transfer, they will probably have to keep upgrading to add new protocols. I am familiar with the password vaulting interface; they could probably add something for that because user IDs are a major issue in Control-M. You can now get systems that identify where the user IDs are, and you have to go there, and if you have the appropriate authorization, you can simply select a user ID and use it for the Control-M job. An interface to password vaulting would be useful, but they may already be doing so. I don't want to say this is a big missing piece only to discover that you did it two years ago.  Password vaulting would be a feature that should be included.
    Buyer's Guide
    BMC Control-M Managed File Transfer
    July 2022
    Learn what your peers think about BMC Control-M Managed File Transfer. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
    610,190 professionals have used our research since 2012.

    For how long have I used the solution?

    I have been using BMC Control-M Managed File Transfer for 20 years. We are working with version 9.19, but we are also testing version 9.20, which I believe is the most recent version.

    What do I think about the stability of the solution?

    BMC Control-M Managed File Transfer is very stable. We use it for about 40,000 jobs per day, but I know of sites that run hundreds of thousands of jobs per day on a single Control-M server.  There is no problem in terms of stability. The only time I've had issues was when we used unusual servers to run the server on, and many years ago there were chips made by Intel called Itanium. That release was extremely buggy, but only about ten companies in the world used it.  Stability and reliability are not an issue if you stick to the mainstream releases. It has internal high availability, failover capability, and all of these features. It is trustworthy, and it has to be. If it fails, other businesses will cease operations, so it has to be 100% reliable.

    What do I think about the scalability of the solution?

    BMC Control-M Managed File Transfer is very scalable. We have an unusual setup in that we don't allow many users direct access. They must send requests to a small team that will create jobs for them. We only have about seven or eight direct users in the system, but the number of people who rely on it is in the thousands. It is a strange setup.  Most sites are set up in this manner, with people creating jobs on behalf of the larger community. We also have Control-M Self Service, which is a web-based tool that users can't really do anything with.  We simply have it set up so that they can only see the jobs as they execute, and that is our approach. Many businesses are reluctant to grant widespread access to Control-M because, while it can be a powerful security tool, it can also be a security risk if many people have it. We are moving, and MicroStrategy is one of the systems we are integrating with Control-M as well as SAP. SAP users want to start using Control-M, there is nothing special for MicroStrategy, but there is a plugin for SAP that we will install and use in the future. But, it will probably be another year before we get around to fully incorporating it. It would be implemented during the PoC consideration phase.

    How are customer service and support?

    Technical support is good, but it depends on the situation. At times they restructure and assign you to other countries to communicate with. It's been very good when I've had to talk to people in the UK.  They have occasionally relocated us to Italy, where some of the technical knowledge may be lacking, but they have good systems.  They have BMC communities where other users can ask questions and interact. Technical support isn't bad; I'd give it a four because it's extremely helpful. They always do their best.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    It was the very first solution we worked with. We tried a few other options when I first looked at the market 20 years ago. We investigated Tivoli Workload Manager, or TWM, as an IBM product that we didn't think IBM was developing much at the time, but that turned out to be the case.  There is another product called title software that is a good competitor that we considered, but it wasn't as reliable as Control-M and all of the CA. Broadcom now owns everything. They have a wide range of solutions in their portfolio, but I've never used any of them. CA-7, which is not a very old mainframe-based solution, could be compared to Control-M if you only had a mainframe, but it is incompatible with Unix and Windows. I have always worked with BMC Control-M and seen other schedulers, but it's always been BMC Control-M. I am trusting the software.

    How was the initial setup?

    It's a lot easier now; years ago, it wasn't; some of the releases were extremely complicated. They have worked hard to improve that. It can be distributed from a central location, which makes releasing new agents much easier now, and many of the issues that people had with installation have been resolved if you're using mainstream platforms.  It is now a very simple install for Linux and Windows. On the Control-M server, you can run the installation process and choose an internal database supplied by BMC, typically Postgre. That is a much easier process to do now than it was 10, 15, years ago. For the installation process, I would give it a four out of five, maybe a four and a half out of five. There are always things they can improve on, and sometimes you notice small details that aren't quite right. For an educated user, an easy install would be no problem. It's a simple procedure these days. You can do the Control-M components in a couple of days, but it's what you've tied it into. Many people create their own scripts and then realize, oh, hang on. To keep up with the new Control-M, we must make changes. Two days for Control-M, but what you've tailored with it, if you're upgrading, obviously if it's a brand new install, then you start from scratch, hopefully with good conventions and standards to apply. However, if it is an upgrade, you may encounter issues where people say, "We hit some scripts on an agent, and now we have to go and figure out exactly what we were doing with those scripts." But that's not the Control-M side of the story; rather, it's what the users have done with it. If you wanted to install a Control-M survey, you could do it within a day if you were to start from scratch, using all of the defaults.  When you start doing something different, you run into problems. But if it is simply to perform the standard installation, and you want to take the database that we'll give you, or you can have a medium-sized installation. You keep saying yes. You should be able to complete it in a single day.

    What about the implementation team?

    I have done a lot of installations over the years. I have sometimes been the third-party consultant who comes to companies to do the installation. I believe you can do it in-house these days. The last one I did was in-house, but if you didn't have a lot of experience, you might want to find some specialized company to do it for you.  There are specialist partners who will do this for you, but I believe you should do it yourself because you will have control and will know what to do if someone comes in and asks you how is this configured. You will know because you will be the one who configured it. We currently have about four people in the team who are responsible for Control-M. It's complicated because one of the guys is retiring, and I'm not sure if he'll be replaced. People looking after, I'd say four is a good number for a Control-M server. There are various components to it, such as Unix administration and database administration. Obviously, we have other people who are specialists in their fields to whom we could go and notify them that something has happened; and ask them to have a look. or to log in to check.  Four people would be the minimum number of people who would be responsible for a server.

    What's my experience with pricing, setup cost, and licensing?

    BMC Control-M Managed File Transfer is expensive. Because we are part of a company with subsidiaries all over the world, I can only provide an answer for Switzerland. At the moment, we are probably paying around $120,000 per year just for ourselves. But, they are attempting to restructure so that they can offer a global license, because, across Europe, we obviously have about 30 different companies that all have to do the same things. I speak with my colleague in Spain, who is experiencing the same issues with questions and having to visit the local BMC branch. We are all paying the same amount, but different countries have slightly different prices. In fact, prices can be quite high at times; obviously, Switzerland is not cheap. Our headquarters are in Germany, and I believe it would be better if they simply forget about everyone doing their own thing, and use this product all over, get a license through Germany and use it globally. Their pricing is really their weak point. It's pricey. I would give them a three or three and a half out of five for pricing and licensing.  People do get value out of it, and the work it does quickly pays for itself. We pay for the file transfer module, which is an additional cost. They are not huge sums; perhaps you pay 20% more for the file transfer module, and you obviously have to host it on the platform. We are also paying for all the ancillary costs, but you have to pay extra Self Service, which is the website, which could be another 20% on top.  If you said $150,000 for the year, that's about right. We do it per agent rather than per job, which is the difference between the two on-premise models. You can do it per agent or per job, and we only have a few agents, each agent handles a large number of jobs.

    What other advice do I have?

    If you are starting from scratch, I would strongly recommend the Control-M Matrix, which is BMC's current SaaS solution. It is my understanding that it is a lot less expensive. I haven't used it myself, but based on the prices, it's likely to be nearly half the price of what we currently pay. That simplifies your life because any upgrades to the Control-M server are handled by BMC. You go to the cloud, and they give you control and a server, and you don't have to worry about upgrades and such. The disadvantage is that BMC now has your data, and they do not currently have a SaaS solution available in Switzerland. I believe it is only in the United States that things can become complicated, and BMC would then have complete control over your licensing. They'd be able to see exactly how much you're using because we currently report how much we use. I believe it would work well for BMC because they would see a genuine reflection on usage and could then say, "You should be paying a lot more for what you are doing with the product." The SaaS solution is called Matrix Control-M. If I were starting from scratch today, that's what I'd look at first, but some people might want to keep it on-premises. Control-M obviously has agents that will work in the Amazon and whatever cloud, the Google Cloud, but that's a different story. Where you can have it on-premises but have your agents somewhere in the cloud. That's not a solution I've considered, but I suppose it's becoming more popular.I would rate BMC Control-M Managed File Transfer a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    MarkFrancome - PeerSpot reviewer
    Senior System Specialist at a recruiting/HR firm with 201-500 employees
    Real User
    Top 5Leaderboard
    Good alerting features send out immediate alerts when there is a problem
    Pros and Cons
    • "The product works very well with the modules. If you have MFT, Managed File Transfer, or the old AFT, you can link that to processing jobs."
    • "The structure between the Control-M/Server and Control-M/Agent could possibly be improved."

    What is our primary use case?

    I'm a Control-M analyst and we use the product for a data warehouse, for secure bank payments, banking applications, an externally accessed economics database, database housekeeping and various housekeeping tasks. We use it across Windows and Unix in lots of different areas where we need to coordinate the platforms, and also areas where the jobs that are running are critical so that if there's a problem we can know if they're not running correctly.

    How has it helped my organization?

    MFT takes a lot of activity and gives us a central point of control. You can do a lot of these activities without Control-M, using bespoke scripts, but the overhead is huge and simple changes become a nightmare. Control-M gives us a standardized solution.

    What is most valuable?

    The product works very well with the modules. For example, if you have  MFT, Managed File Transfer, or the old AFT, you can link that to processing jobs. You can use other modules as well and sort of control them for SAP or various other products. The alerting is very good, so you can send out SMS messages or emails to people if there's a problem overnight and they get an immediate alert. It has many, many features and is also very flexible. If a user came along and said, "I don't want to use it the way you're doing it, I want to do something completely different," that would be possible as there are many different options of ways to use the product.

    What needs improvement?

    The structure between the Control-M/Server and Control-M/Agent could possibly be improved. It would also be helpful if the deployment of Control-M/Agent could be simplified. Sometimes you can spend a lot of your day just doing the maintenance work to keep the system running. So that's something that could be improved. I think they could also improve the basic engineering of the server. The product has been around for a long time now, it's 30 years old, so most of the big issues were fixed a long time ago. Any issues now are not serious. The API that they recently introduced is very good and lots of people are using that. It's really about development for the future, which means improving the API. 

    I would go back to the API in terms of additional features, in that they should expand the possibilities of the API. Not everything is possible with the API, and you've got utilities in all the controlling systems that are very powerful, but they're not all opened up to the API yet. I think they should really just expand the API to catch up with the rest of the system. 

    For how long have I used the solution?

    I've been using this product for about 20 years. 

    What do I think about the stability of the solution?

    It's a stable solution, you very rarely get any serious outages. That's something they have improved a lot. Obviously it depends on the way people implement it. If the Control-M Server keeps falling over then that is obviously a problem but it will be an issue with the underlying platform itself, not Control-M. They have improved high availability now as part of Control-M, out of the box (if installed within certain parameters) so stability can be very good. 

    What do I think about the scalability of the solution?

    The product is scalable. The licensing can be an issue, some people have licenses based on the number of agents. If that's what you have then that can be a barrier to the scalability. I know sites that are running maybe a million jobs per day, even more than that, and they don't report any problems. So yes, it is very good.

    How are customer service and technical support?

    I don't often have to refer to the technical support because I know the product very well myself. Where I am located, they send us to Italy for support and Italian support is sometimes not so good. In general, there is a very good knowledge base on the product, and you can usually find your problem inside the BMC system or even on the website. So actually opening a ticket is almost a last resort option. 

    Which solution did I use previously and why did I switch?

    We used Cron and Windows Task Scheduler, i.e. the platform supplied solution. They are not the same as using a centralized scheduler but they don't pretend to be.

    How was the initial setup?

    The initial setup is very straightforward now, that's something they have improved. The installation is much better now and it's fairly simple. Basically you can download setup files and have the basic server installation done within maybe two hours. But if you want to use it correctly, the configuration is what takes you a long time and they should probably improve the documentation that they provide for administrators on that side. They have various programs where you can go and sign up as a new user, it's called the AMIGO program, and they will help you. They team you up with an existing user from another company and you can get advice with any problems you might be having. 

    What about the implementation team?

    We used in-house expertise.

    What was our ROI?

    The product paid for its initial cost within 6 months of purchase and repays its annual license fee within 8 weeks.

    What's my experience with pricing, setup cost, and licensing?

    Sign up for BMC Software's AMIGO program (help for new installs and migrations) and go for the license where based on number of total tasks.

    Which other solutions did I evaluate?

    Yes, we tested $Universe, Tivoli Workload Scheduler and the solution from Tidal Software.

    What other advice do I have?

    The work is really on the configuration side. Installation is not a problem these days. Push it out as much as possible, to have a dedicated team and to decide that you're going to investigate enterprise completely and figure out where the automation will pay the quickest dividends because the return on investment is very quick on these kinds of products. Once you start to use them and you realize how useful they are, then you really make a big difference to the company and it can save a lot of money for many large organizations. Obviously there will be some situations where it doesn't make sense to use it because you're happy with your setup. But there are numerous elements of the business that would benefit that you might just have to get out to your users and ask how you can help improve the way day-to-day work is dealt with.

    I would rate this product a nine out of 10. 

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Buyer's Guide
    BMC Control-M Managed File Transfer
    July 2022
    Learn what your peers think about BMC Control-M Managed File Transfer. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
    610,190 professionals have used our research since 2012.
    Manager Application Services at a tech services company with 501-1,000 employees
    MSP/MSSP
    Useful encryption, decryption, and file manipulation features

    What is our primary use case?

    Our primary use cases of Managed File Transfer are monitoring jobs, transferring files, and doing some encryption and decryption. We work on insurance-based clients, so we have a lot of files that come in every day. The business does some manipulation on that, which, in turn, reflects in the New York Stock Exchange, so we use Managed File Transfer for all SLEs and things like that. 

    We are using the version before the latest update. This solution is deployed on-premise. 

    What is most valuable?

    One of the most valuable features is the encryption and decryption which happens within the job. Usually, with other tools, we do a file transfer and then we have to encrypt and decrypt it, but in BMC Managed File Transfer, we can do it in one go. Another great feature is the ability to manipulate a file during a transfer. I think that with the new version, they also have a dashboard which gives a GUI-based view of what's getting transferred—how many files, how much time, and all that—so, from a single point, you can look at what's happening within the organization. If someone asks, "Where is this file?" or how much time it takes, you can just go to the dashboard, search for that file, and your information is there. 

    What needs improvement?

    Managed File Transfer could be improved with some more cloud features. Things have been moving to cloud, and the modules of AWS and Azure are there in Control-M, but we still end up writing codes to do that. If there were some embedded modules, it would be really helpful. 

    As for additional features, we have been looking to integrate with SharePoint. This feature is not available. 

    For how long have I used the solution?

    I have been using this solution for 12 years now. 

    What do I think about the stability of the solution?

    Managed File Transfer seems pretty stable. At times when it is not, the vendor does release some patches and stuff like that, which we might end up installing, which helps with the stability. We had faced some issues and reached out to them, and they said that there was a newer version that we had to update it ourselves, so we did that and it was fine. 

    For maintenance, it requires you to apply the latest fix packs and patches, while at the same time keeping the database updated. We handle maintenance on our own. We have around eight people in our company who are working with Managed File Transfer. 

    What do I think about the scalability of the solution?

    This solution is definitely scalable. 

    How are customer service and support?

    BMC technical support is really good. Their turnover time is within one hour, which is pretty good. 

    Which solution did I use previously and why did I switch?

    I worked for about six months with two similar tools, one of which was called JAMS. JAMS was more related to Windows, whereas with Control-M, it doesn't really matter which operating system or which environment you're trying to connect to. So with any distributed system, it's a very easy setup—with others, I have felt that it was a task, since it took some time to do. 

    How was the initial setup?

    The initial setup is a simple process now. With the new versions, it's pretty simple—depending on the size of it, I believe it should take somewhere between twenty minutes to one hour to deploy. 

    What about the implementation team?

    We implemented this solution through an in-house team. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing of Control-M is a bit on the higher end, compared to any other tools that we have seen. Pricing will depend on the sales approach and agreement between the companies, but I think they give some discounts. They have their standards, but the pricing can be negotiable, and they are flexible regarding certain features. 

    What other advice do I have?

    I rate Control-M an eight out of ten, so there's some scope for input. 

    To those considering implementation, I would advise you to have a good plan of what you need to set up—what does your environment really look like? Because to change your environment or database midway into something is a hefty task. So before starting it, I would advise you to check what your company's database looks like. Some use Oracle, some use Microsoft SQL, but BMC comes with a default one as well. It's better to plan that out because changing it midway is a task in and of itself. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    Software Engineer at a computer software company with 10,001+ employees
    Real User
    Top 5Leaderboard
    Has high availability, many APIs, and the best customer support
    Pros and Cons
    • "This solution has a vast amount of features and with every new release, there are lots of new features introduced. The application has high availability—we have multiple customers and it's highly available. On an application level, if something goes down with the primary, then the application goes over to the secondary, so it's very, very easy to do disaster recovery. From an application integration point of view, it has a lot of APIs, rich APIs. Every month, they are releasing new APIs and new updates, like Java, but more than that. Now they are introducing a couple more APIs, which you can use to integrate your controlling environment with any applications you want."
    • "The only improvement I would suggest is the license pricing should be a little reduced. Apart from that, I don't see anything else as a major concern with the tool right now."

    What is our primary use case?

    The primary use case of this solution is workload automation in a batch environment, in clients' environments. This tool extends support to a number of applications and can be integrated with plugins like PeopleSoft and Informatica. It's a centralized monitoring system, so from the controlling client, you can monitor the entire batch environment of your client. It can also be used for disaster recovery. 

    This solution is deployed both on-prem and on the cloud. We are using the latest version. 

    What is most valuable?

    This solution has a vast amount of features and with every new release, there are lots of new features introduced. The application has high availability—we have multiple customers and it's highly available. On an application level, if something goes down with the primary, then the application goes over to the secondary, so it's very, very easy to do disaster recovery. 

    From an application integration point of view, it has a lot of APIs, rich APIs. Every month, they are releasing new APIs and new updates, like Java, but more than that. Now they are introducing a couple more APIs, which you can use to integrate your controlling environment with any applications you want. 

    What needs improvement?

    The only improvement I would suggest is the license pricing should be a little reduced. Apart from that, I don't see anything else as a major concern with the tool right now. 

    For how long have I used the solution?

    I have been using this solution for more than 11 years now. 

    What do I think about the stability of the solution?

    This is a stable product. 

    What do I think about the scalability of the solution?

    This solution is scalable. We have more than 200 clients using Control-M.

    How are customer service and support?

    I've been working in the production environment for more than 11 years, but we created a high priority ticket for BMC when we first introduced it. They went all the way to resolve it and help us find a solution. Not only that, but they also helped us identify and analyze the root cause. In terms of customer support, BMC is at the top, in my rating. 

    I have raised seven tickets and, within 15 minutes, we would get a call from their technical support. They never leave us in the middle of an issue, they go all the way to help us resolve it. Their support is the best. 

    How was the initial setup?

    The installation is pretty straightforward. Anybody who has just two or three years of experience in this tool can do the installation. Their documentation is really nice. If you have a little experience in these tools and installation, then you can easily install Control-M. The installation took 10-15 minutes, maximum, and you can do it yourself. 

    What about the implementation team?

    I implemented this solution myself. 

    What's my experience with pricing, setup cost, and licensing?

    The licensing is a bit more expensive than other tools, so if a client is focused on the cost, that would be something to consider. The licensing should be cheaper. 

    Which other solutions did I evaluate?

    I don't have experience in AutoSys, but my team also operates in AutoSys. 

    What other advice do I have?

    I rate BMC Control-M a nine out of ten, because of the stability and the customer support. The only reason I wouldn't rate it a ten out of ten is because their licensing is a bit expensive. Otherwise, BMC Control-M is the best tool I have ever worked on. 

    I would absolutely recommend this solution to new clients. Lots of new clients are converting to this Control-M tool because of the stability and the support model. So I wouldn't only recommend it externally, but, internally, we also recommend it to our clients. If they can compromise on cost a little, then this is the best tool to go with. 

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Consultant at Temperley Research Ltd
    Consultant
    Good GUI, useful add-ons, and helpful support
    Pros and Cons
    • "The GUI is good if I'm comparing it to other scheduling products."
    • "I'd like to see MFT included as part of the overall product and not a cost add-on as AFT used to be included and they stopped supporting that and now have come up with MFT and you now have to pay for it separately."

    What is our primary use case?

    The solution is mostly used for scheduling batches and file transfers.

    What is most valuable?

    The GUI is good if I'm comparing it to other scheduling products. All the add-ons are very useful, including the MFT databases, SAP plugins, and so on.

    What needs improvement?

    The cost of the license could be improved. 

    I'd like to see MFT included as part of the overall product and not a cost add-on as AFT used to be included and they stopped supporting that and now have come up with MFT and you now have to pay for it separately.

    For how long have I used the solution?

    I've been using the solution since 1998. It's been a while. 

    What do I think about the stability of the solution?

    The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. 

    What do I think about the scalability of the solution?

    I've used the solution in small sites and sites that run hundreds of thousands of jobs a day. It's pretty scalable. We have about 50 users, including developers and platform engineers, using this current iteration. The client is planning to increase the usage and the new licenses will be scaled accordingly.

    How are customer service and support?

    Technical support has been very good. We are satisfied with the level of support.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I've worked with different clients and used different solutions. 

    How was the initial setup?

    In terms of the ease of the initial setup, I'd say it depends on the use case, however, it can be quite complex, especially the on-prem version.

    I'd rate the process a four out of five in terms of complexity.

    We were able to deploy it within a month.

    What about the implementation team?

    I am a consultant, so I can handle the initial setup myself.

    What's my experience with pricing, setup cost, and licensing?

    The solution is a bit expensive. My understanding is that they offer yearly licenses, however, as a consultant, I don't directly deal with pricing. 

    What other advice do I have?

    While the solution is currently on-premise, we are moving to the Helix Control-M on the cloud.

    It's an excellent product. It's the best scheduling system out there, so I would recommend it.

    I would rate the solution nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Sr Architect at a computer software company with 501-1,000 employees
    Real User
    Top 20
    Great architecture, many valuable features and very flexible
    Pros and Cons
    • "The solution supports all file transfers."
    • "The solution lacks a graphical user interface for reporting."

    What is our primary use case?

    The primary use case of this solution is for when you want certain cases to be executed, like file transfers when it is business to business. The solution is mostly used in the banking and finance domain. We are premium partners with BMC. 

    What is most valuable?

    This is a flagship product. The solution offers every feature that a customer could want, whether it's the architecture or the use case. It supports all file transfers. 

    What needs improvement?

    The solution used to have a graphical user interface for reporting. That is lacking now and it's unfortunate because customers liked it and it's no longer available. In order to compete with IT service desk management, they need to make the product more lightweight, more of a SaaS-based offering. If that were implemented they'd get back to the top. Currently, authentication and authorization portals are provided only in the case of external uploads but that should change.

    For how long have I used the solution?

    I've been using this solution for 13 years. 

    What do I think about the stability of the solution?

    The solution is stable and provides good performance. 

    What do I think about the scalability of the solution?

    This solution is easily scalable.

    How was the initial setup?

    The initial setup is simple and takes about a day. We provide all the implementation and  maintenance services. The solution is generally for medium to enterprise size companies. 

    What's my experience with pricing, setup cost, and licensing?

    Licensing costs can be negotiated depending on what the count is or how big the implementation is. I've seen even small banks using the solution and I believe licensing costs are reasonable. 

    What other advice do I have?

    I think it's important to have knowledge about the infrastructure required, and the right data needs to be provided to the implementation partner. Once that's done, the solution is quite flexible to accommodate all requirements.

    I rate the solution nine out of 10. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    RPA-WLA BU DIRECTOR at a tech services company with 51-200 employees
    Real User
    Top 5Leaderboard
    Easy to use, integrate, implement, and deliver
    Pros and Cons
    • "Our customers find the self-service feature the most valuable. Control-M offers great value to businesses by providing an option to see different flows and control and orchestrate the sequence of the execution. It is easy to use and integrate with different solutions. It is a good solution that is easy to implement and deliver."
    • "Their support can be improved. I would like them to provide support in Spanish and have more knowledge."

    What is our primary use case?

    We use it for one-to-many and point-to-point security encryption. I started with version 6.2. After that, I used version 6.4, 7, 8, and 9. Currently, I am using version 9.20, which is a software as a service version. I deploy this solution on-premises and cloud.

    What is most valuable?

    Our customers find the self-service feature the most valuable. Control-M offers great value to businesses by providing an option to see different flows and control and orchestrate the sequence of the execution.

    It is easy to use and integrate with different solutions. It is a good solution that is easy to implement and deliver.

    What needs improvement?

    Their support can be improved. I would like them to provide support in Spanish and have more knowledge.

    For how long have I used the solution?

    I have been working with this solution for eight years.

    What do I think about the stability of the solution?

    It is stable. We haven't found any issues.

    What do I think about the scalability of the solution?

    It has good scalability. Our clients are medium and big companies. Small companies cannot easily buy this solution because the cost is high.

    How are customer service and technical support?

    Their technical support is good. It is easy to consult them, and they provide a lot of information about the reason for the issue. I would rate them an eight out of ten. I would like them to provide support in Spanish and have more knowledge.

    How was the initial setup?

    It is very easy to set up. The deployment can take one to two months, but it depends on the number of tasks.

    What's my experience with pricing, setup cost, and licensing?

    Its cost is high for small companies.

    What other advice do I have?

    I would rate BMC Control-M Managed File Transfer a nine out of ten. Our clients are happy with this solution.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    Senior Business Manager at Sisn
    Real User
    Top 10
    Excellent level three support and highly stable
    Pros and Cons
    • "BMC Control-M Managed File Transfer is highly stable. It is enterprise-grade software. Doing a job of 10,000 to 20,000 the solution is very stable."
    • "BMC Control-M Managed File Transfer has a scheduler and what they do is capture the steps based on the script, and then they put it into the Control-M job, or task. Any system that has the script behind it the solution can do it."

    What needs improvement?

    BMC Control-M Managed File Transfer has a scheduler and what they do is capture the steps based on the script, and then they put it into the Control-M job, or task. Any system that has the script behind it the solution can do it.

    The GUI needs to be improved, they cannot provide a good GUI. That's the first improvement they should do.

    For how long have I used the solution?

    I used BMC Control-M Managed File Transfer within the past 12 months.

    What do I think about the stability of the solution?

    BMC Control-M Managed File Transfer is highly stable. It is enterprise-grade software. Doing a job of 10,000 to 20,000 the solution is very stable.

    The solution has very few bugs.

    How are customer service and support?

    I have contacted the support from BMC Control-M Managed File Transfer. We have contacted them a lot, but only for technical aspects of the solution.

    Their level two support is not very good. My team was able to solve a problem before they were able to. Level one support is us, the local support, in my country. Level two is usually from, India or another location because their R&D is in India. Level three, I don't know where the level three team is located, but the level three agents are the best. Level two support is not the best.

    What's my experience with pricing, setup cost, and licensing?

    The license model is based on the number of tasks or jobs required. The price overall is expensive. In my country, we don't have any choice but to use them because no one can match their capability.

    What other advice do I have?

    I rate BMC Control-M Managed File Transfer a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    Buyer's Guide
    Download our free BMC Control-M Managed File Transfer Report and get advice and tips from experienced pros sharing their opinions.
    Updated: July 2022
    Product Categories
    Managed File Transfer (MFT)
    Buyer's Guide
    Download our free BMC Control-M Managed File Transfer Report and get advice and tips from experienced pros sharing their opinions.