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Bitdefender GravityZone EDR vs CylanceOPTICS comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bitdefender GravityZone EDR
Ranking in Endpoint Detection and Response (EDR)
12th
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
61
Ranking in other categories
No ranking in other categories
CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
45th
Average Rating
7.4
Reviews Sentiment
4.5
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of Bitdefender GravityZone EDR is 2.6%, down from 3.2% compared to the previous year. The mindshare of CylanceOPTICS is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR)
 

Featured Reviews

AMBARISH PATKAR - PeerSpot reviewer
Centralized control effectively manages devices while updates require powered-on systems
I use Bitdefender GravityZone EDR for the grooming industry. It is primarily utilized for the office environment The features I find most effective for threat detection include centralized control policy distribution and the control of independent devices, such as printers, laptops, and desktops…
HERNAN RODRIGUEZ - PeerSpot reviewer
Easy to use
CylanceOPTICS is easy to use.  The product's technical support is slow.  I have been using the product for three years.  CylanceOPTICS is easy to use.  I rate the solution a nine out of ten. 

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Bitdefender GravityZone Ultra is the ETX and ETM endpoint protection."
"The tool's graphical user interface is common and very friendly, making it an overall user-friendly product."
"The advantage of the solution is that it has a console on the cloud and you can update the clients."
"The cloud management is easy and useful, especially in our case when we have multiple offices in different locations."
"The pricing is reasonable."
"The most valuable feature of the solution is that it is easy to use and simple, meaning it's not much complicated."
"It is a good anti-malware product that is highly stable."
"The tool alerts about lateral internet movements."
"CylanceOPTICS is pretty stable."
"CylanceOPTICS is easy to use."
"I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none."
"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."
"It automatically blocks the threats, helping us investigate if they harm the environment."
"Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior."
"It's pretty unintrusive"
"It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."
 

Cons

"The product can be improved by identifying errors."
"Their ransomware remediation doesn't respond as fast as BullWall does...Ransomware control needs to be improved."
"For many, the problems come mostly when they start tweaking or short-cutting - particularly for patch management."
"Technical support could be faster and more responsive."
"In terms of improvement of the solution, it could have better features. For example, having a firewall within. This way we would only need one solution."
"Using this product requires quite a bit of training, which is hard to get."
"Other solutions are cheaper than GravityZone."
"The pricing should be improved. The user interface has been improved on a yearly basis. The key issue is that they need to look at their pricing."
"The reporting is very weak and not very good at all."
"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."
"The product's technical support is slow."
"The technical support could be improved although it's probably better than you get with a lot of the other traditional antivirus solutions"
"It takes more time to investigate or dig up and understand what's going on."
"Too many false positives are reported."
"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."
"Our customers would like to see more automation with respect to how threats are handled once they have been detected."
 

Pricing and Cost Advice

"It is not that expensive. Compared to its competitors, it is well-priced and well-placed."
"The solution's price is mid-ranged."
"As I am on a different model, my clients pay me on a monthly basis."
"The product has a reasonable price."
"The pricing is competitive."
"The pricing for Bitdefender GravityZone Ultra is not that high. It's okay for its service, so I would download it on my personal computer and buy it for myself as a customer."
"The solution is affordable."
"If you look at the solution's price point, it's actually low market value, especially in comparison to other ones."
"CylanceOPTICS is probably priced equal to other EDRs in the market."
"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."
"I would rate the pricing a three out of five."
"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Comms Service Provider
11%
Government
6%
Retailer
5%
Manufacturing Company
21%
Computer Software Company
19%
Government
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Bitdefender GravityZone Ultra?
The cost is reasonable, with the license costing approximately six to eight dollars per user.
What needs improvement with Bitdefender GravityZone Ultra?
When patching devices for updates, if a device is not switched on, it does not provide information dynamically.
What do you like most about Blackberry Optics?
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
What is your experience regarding pricing and costs for Blackberry Optics?
CylanceOPTICS is probably priced equal to other EDRs in the market. Price-wise, considering what it has to offer, you could probably get a better product.
What needs improvement with Blackberry Optics?
The solution's contextual analysis is sometimes not very clear compared to some modern EDRs like CrowdStrike. Compared to other EDR tools, CylanceOPTICS lacks some information. It takes more time t...
 

Also Known As

Bitdefender GravityZone Ultra, Bitdefender GravityZone
No data available
 

Overview

 

Sample Customers

Mentor Graphics, Rudersdal Kommune
Cerdant, Washoe County School District
Find out what your peers are saying about Bitdefender GravityZone EDR vs. CylanceOPTICS and other solutions. Updated: April 2025.
850,491 professionals have used our research since 2012.