Bitdefender GravityZone EDR and CylanceOPTICS are two competitive products in the Endpoint Detection and Response market. Bitdefender GravityZone EDR takes the lead in user satisfaction in pricing and support, while CylanceOPTICS is noted for its advanced features despite its higher cost.
Features: Bitdefender GravityZone EDR offers comprehensive threat detection, automated response capabilities, and strong user support. CylanceOPTICS stands out for advanced AI-driven threat analysis, minimal impact on system performance, and superior machine learning features.
Room for Improvement: Bitdefender GravityZone EDR users highlight issues with integration complexity, detailed reporting functionalities, and enhanced configuration options. CylanceOPTICS users express the need for better alert management, a streamlined learning curve, and more intuitive user interfaces.
Ease of Deployment and Customer Service: Bitdefender GravityZone EDR users report a straightforward deployment process and commendable customer support. CylanceOPTICS also offers easy deployment but falls short in customer service efficiency compared to Bitdefender.
Pricing and ROI: Bitdefender GravityZone EDR is favored for its cost-effectiveness and positive return on investment. CylanceOPTICS, though pricier, provides significant long-term value through its advanced AI capabilities.
Many customers observe a return on investment with CylanceOPTICS since it works effectively without the need for an internet connection.
I would rate customer service and support as nine out of ten.
When it comes to technical support provided by BlackBerry, my experience has been somewhat slow; if a problem arises, we often have to wait for a reply.
I would rate the scalability of Bitdefender EDR as nine out of ten.
Regarding stability, I have no complaints as CylanceOPTICS has proven to be totally stable, and as of now, we have not encountered any instability.
The QUIC protocol, which is UDP-based and used by Facebook and WhatsApp, is a common demand from many clients.
When patching devices for updates, if a device is not switched on, it does not provide information dynamically.
Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process.
The cost is reasonable, with the license costing approximately six to eight dollars per user.
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.
The features I find most effective for threat detection include centralized control policy distribution.
| Product | Market Share (%) |
|---|---|
| Bitdefender GravityZone EDR | 2.4% |
| CylanceOPTICS | 0.3% |
| Other | 97.3% |
| Company Size | Count |
|---|---|
| Small Business | 46 |
| Midsize Enterprise | 9 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 2 |
| Large Enterprise | 4 |
Bitdefender GravityZone Ultra is an endpoint security solution that offers protection against even the most elusive cyber threats. The solution provides a full range of security capabilities, including threat detection, pre- and post- compromise visibility, alert triage, automatic response, advanced search, investigation, and more. It is designed with a single agent/single consoler architecture, is cloud-native, and also supports on-premises deployments.
Bitdefender GravityZone Ultra Features
Bitdefender GravityZone Ultra has many valuable key features. Some of the most useful ones include:
Bitdefender GravityZone Ultra Benefits
There are many benefits to implementing Bitdefender GravityZone Ultra. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Bitdefender GravityZone Ultra solution.
Robert N., CEO at CSToday, says, “We like the dashboard, the console, the reporting. It's very easy to deploy. It has great security with excellent standard policies and is extremely stable.”
PeerSpot user David A., Cybersecurity Analyst & System Engineer at Compucare Systems Inc., mentions, "The best feature for our customers is the ransomware feature. It is very fresh and powerful. Bitdefender also has a feature called Ransomware Vaccine. With this feature, when a file from the ransomware is encrypted Bitdefender can revert it back to the original file. It automatically decrypts the file and puts the ransom in quarantine."
Troy F., Managing Director at TEPSA (Pty) Ltd., comments, “The valuable features are, of course, the protection against malware, ransomware, and any other forms of malicious software, but the solution also provides application and device control which stops people copying things onto a memory stick, for example. In addition, it provides web filtering and blocking of inappropriate websites. The product covers pretty much every aspect of cyber security, but the primary function that everybody gets it for is the anti malware or antivirus protection.”
Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.
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