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BigPanda vs IBM Tivoli NetCool Impact comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BigPanda
Average Rating
7.6
Reviews Sentiment
6.3
Number of Reviews
19
Ranking in other categories
IT Infrastructure Monitoring (27th), IT Alerting and Incident Management (8th), AIOps (9th)
IBM Tivoli NetCool Impact
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
Event Monitoring (9th)
 

Mindshare comparison

BigPanda and IBM Tivoli NetCool Impact aren’t in the same category and serve different purposes. BigPanda is designed for IT Infrastructure Monitoring and holds a mindshare of 0.9%, down 1.0% compared to last year.
IBM Tivoli NetCool Impact, on the other hand, focuses on Event Monitoring, holds 3.0% mindshare, up 2.7% since last year.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
BigPanda0.9%
Zabbix12.2%
Datadog5.2%
Other81.7%
IT Infrastructure Monitoring
Event Monitoring Market Share Distribution
ProductMarket Share (%)
IBM Tivoli NetCool Impact3.0%
ServiceNow IT Operations Management17.8%
OpsRamp14.5%
Other64.7%
Event Monitoring
 

Featured Reviews

Michael Wenn - PeerSpot reviewer
Experience boosts operational efficiency while requiring smoother setup and cost adjustments
I am a customer and end user of the BigPanda solution. My role is CEO/co-founder at AI Ops Limited, and I can be reached at mike.van@aiops.co.uk. I have opted to receive email notifications relevant to my review, which I can opt out of at any time. If I don't already have an account on peerspot.com, PeerSpot will create an account and email me login credentials.
Hennie Du Toit - PeerSpot reviewer
Event management strengthens with automation but needs better event flooding handling
Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that. Better root cause correlation and faster processing for IBM Tivoli NetCool Impact would be helpful. If there can be more end-to-end functionality, such as observability tools built in natively, that would be great. With correlation, IBM Tivoli NetCool Impact has many functions, but we've built them custom-built. Functions such as automated logging, automated dispatching, and automated notification of engineers could be native in the tool.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the most valuable features of BigPanda is its user-friendly interface."
"We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."
"The most useful feature has been the AI/ML. The way BigPanda uses the AI/ML is good compared to other SRE tools."
"BigPanda integrates well with other solutions, such as WatchGuard,"
"Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
"I would definitely recommend BigPanda for its time-saving features, root cause analysis, topology overview, and visual event representation capabilities."
"The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection."
"The solution is user-friendly and has good performance and certification."
"This product allows us to make use of open-source products, including running Java code."
"The solution is great at being able to fetch almost any kind of file."
"The stability has been very good for IBM Tivoli NetCool Impact, rated around eight or nine."
"It is easy to integrate with other models such as Oracle, other systems, external systems, and to reach events."
"The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate."
 

Cons

"Lacks sufficient dashboard features."
"BigPanda sometimes creates false incidents and workarounds, causing financial disturbances because we pay for each incident."
"The UI for this solution could be improved. It is very hard to find what you are looking for."
"The usability needs to improve, because it is a pure code environment."
"When handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer."
"We had to use a partner for the deployment."
"BigPanda can improve the correlations. We didn't see any big value. It is still good at the same event deduplication, event processing, and ticket creation, but I was more looking at event analysis and event correlation. In that area, it is still no big difference between the other solutions on the market. All of them, are in the same immature stage."
"The solutions were quite useful but not completely stable."
"Stability-wise, this product needs to be improved."
"IBM is not investing in the development of the on-premise version of this solution."
"Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that."
"For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."
"The solution is somewhat complicated. It's not exactly straightforward."
 

Pricing and Cost Advice

"The price of BigPanda is in the middle compared to other solutions."
"BigPanda is cheaper than the competitors."
"We pay $200,000 USD per year."
"They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."
"Licensing of IBM Tivoli NetCool Impact depends on the number of nodes on the element that you are monitoring."
"The licensing is yearly, and although I'm happy with the pricing I do think it could be better."
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
16%
Manufacturing Company
9%
Insurance Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Large Enterprise11
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is your experience regarding pricing and costs for BigPanda?
The pricing of BigPanda includes considerations for pricing, licensing, and setup costs of the solution.
What needs improvement with IBM Tivoli NetCool Impact?
Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal wit...
What is your primary use case for IBM Tivoli NetCool Impact?
IBM Tivoli NetCool Impact is our event management tool, specifically the umbrella fault management tool set. All of our events across the network correlate the data for us, and we have certain use ...
What advice do you have for others considering IBM Tivoli NetCool Impact?
We remain a partner with IBM Tivoli and continue using their products. We use IBM Tivoli NetCool Impact's AIOps functionality. We experienced some skills issues, but currently receive assistance fr...
 

Also Known As

No data available
Tivoli NetCool Impact
 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)
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