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Azure AI Foundry vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.1
Azure AI Foundry streamlines implementation, boosts efficiency, and delivers ROI, though financial impacts vary, especially for non-profits.
Sentiment score
7.1
Pega Platform boosts efficiency with quicker solutions, yielding significant ROI through cost savings, revenue increase, and improved customer satisfaction.
Each one we've carefully measured ROI and been able to demonstrate significant ROI with them.
AI Practice Director at a consultancy with 201-500 employees
The biggest return on investment for me when using Azure AI Foundry is the savings in cost for implementing our own observability, visibility, evaluation, and building our own infrastructure to do proof of concepts.
Assistant VP, Architecture (Engineering & Director at a financial services firm with 5,001-10,000 employees
The playground is where you can deploy the model and test, and guardrails serve as the protection mechanism.
Advisory Specialist Master at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
5.3
Azure AI Foundry support receives mixed reviews, citing both quick responses for some and delays and challenges for others.
Sentiment score
6.7
Pega Platform's support is mixed, offering knowledgeable help but facing issues with delays and responsiveness; premium support is costly.
I evaluate customer service and technical support positively because we have the enterprise license, which allows us to prioritize serious issues, ensuring that Microsoft support responds quickly.
Manager, Data Science at a outsourcing company with 10,001+ employees
On a scale from one to ten, I would rate customer service and technical support as a nine.
Senior VP, AI, Innovation & Architecture at a computer software company with 501-1,000 employees
I am receiving full support due to our partnership with Microsoft and because we are in the evaluation phase.
Sr Director at a tech vendor with 10,001+ employees
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
MEA Head at Aaseya IT Services Pvt. Ltd.
The technical support from Pega is very low, rating a one or two out of ten.
Chief Information Officer at a government with 10,001+ employees
Pega's technical support team is very helpful.
Quality Assurance Team Lead at Value Labs
 

Scalability Issues

Sentiment score
5.5
Azure AI Foundry offers seamless scalability, though GPU availability and organizational readiness can affect expansion and deployment.
Sentiment score
7.6
Pega Platform offers scalable solutions for complex applications, though optimization and infrastructure are crucial for handling high loads.
Azure AI Foundry scales with the growing needs of my organization very well.
Senior VP, AI, Innovation & Architecture at a computer software company with 501-1,000 employees
The platform expands to all of our needs without us really having to do anything, so scalability is definitely there.
Staff Software Developer at a tech vendor with 1,001-5,000 employees
I've had a couple of times where I've had to get to the VP level of Microsoft before I could get the capacity I needed for my customers.
AI Practice Director at a consultancy with 201-500 employees
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
6.9
Azure AI Foundry is stable with high user satisfaction, despite occasional issues due to broader Azure service outages.
Sentiment score
7.6
Pega Platform is stable and resilient for complex tasks, though technical proficiency is needed for optimal performance.
I have not experienced any downtime, crashes, or performance issues.
Directeur Des Ventes at Ited
Regarding stability and reliability, I've had zero downtime with Azure AI Foundry, and it helps fix itself.
IT Manager at a manufacturing company with 1,001-5,000 employees
I would assess the stability and reliability of Azure AI Foundry as very good.
Senior VP, AI, Innovation & Architecture at a computer software company with 501-1,000 employees
 

Room For Improvement

Azure AI Foundry needs improved integration, usability, transparency, governance, and tool support to enhance user experience and adoption.
Pega Platform needs improved UI, better integration, scalable performance, cost-effective licensing, comprehensive docs, and simpler upgrades.
Providing data on the internal workings of Azure AI Foundry would help customers like us feel more comfortable adopting it.
Assistant VP, Architecture (Engineering & Director at a financial services firm with 5,001-10,000 employees
What did not work well for us regarding Azure AI Foundry includes the security piece, being able to identify how to deploy to multiple regions, reducing latency, and managing tokens per minute.
Azure Cloud Architect at a manufacturing company with 10,001+ employees
With code, you know what the binary result is, but with prompting, it is a lot harder.
Senior Director, Data Orchestration Ai & Helix Practice Advisor at Connection
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
MEA Head at Aaseya IT Services Pvt. Ltd.
For customer interactions, while the Pega Platform's AI-based decisioning and predictive analytics are great, the Process AI is not very popular yet, as it works on process data rather than customer data.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
My learning curve in robotics has been challenging.
Quality Assurance Team Lead at Value Labs
 

Setup Cost

Azure AI Foundry pricing varies by user, with mixed views on cost justification and competitiveness, prompting some to seek alternatives.
Pega Platform is costly but offers ROI and value for large industries despite complex licensing and high fees.
Regarding the pricing, setup cost, and licensing of Azure AI Foundry, I would say it is fair, but I think it gets more expensive.
Assistant VP, Architecture (Engineering & Director at a financial services firm with 5,001-10,000 employees
the pricing, setup costs, and licensing for Azure AI Foundry are very expensive, but still cheaper than hiring an additional position
Manager, Data Science at a outsourcing company with 10,001+ employees
It was difficult to get an understanding of how we could model out our pricing and cost over time without talking to someone.
Senior VP, AI, Innovation & Architecture at a computer software company with 501-1,000 employees
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
Quality Assurance Team Lead at Value Labs
The pricing is expensive, and this is an issue.
Chief Information Officer at a government with 10,001+ employees
From a licensing perspective, it is higher than the competition.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
 

Valuable Features

Azure AI Foundry streamlines AI integration with quick testing, centralized hosting, enhanced security, and efficient deployment features.
Pega Platform offers robust, scalable low-code solutions for seamless integration and digital transformation across diverse industries and frameworks.
Some examples of how its features have benefited my organization include ease of access, being able to see what's functioning, what's not functioning, why it's not functioning, and when it stopped functioning, and to maintain visibility on day-to-day operations.
IT Manager at a manufacturing company with 1,001-5,000 employees
The feature of being able to pick the right models has been the most beneficial for enhancing our customer service because some AI models are more expensive but slower, while others are faster and cheaper, allowing us to pick the right model for the right task that we are trying to solve.
Manager, Data Science at a outsourcing company with 10,001+ employees
The feature that has been the most beneficial for enhancing customer experience is the one that allows you to compare multiple models to one another and see how they perform against each other.
AI Practice Director at a consultancy with 201-500 employees
Management capabilities such as dashboards.
Quality Assurance Team Lead at Value Labs
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
MEA Head at Aaseya IT Services Pvt. Ltd.
 

Categories and Ranking

Azure AI Foundry
Ranking in Low-Code Development Platforms
10th
Average Rating
8.0
Reviews Sentiment
5.7
Number of Reviews
16
Ranking in other categories
AI Development Platforms (7th), Integration Platform as a Service (iPaaS) (10th), AI-Agent Builders (3rd)
Pega Platform
Ranking in Low-Code Development Platforms
7th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
83
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (4th), Process Automation (4th), Rapid Application Development Software (8th), Business Orchestration and Automation Technologies (7th), AI Software Development (3rd)
 

Featured Reviews

Sudhakar Pyndi - PeerSpot reviewer
Data, Analytics & Ai Senior Director, Enterprise Architecture at a comms service provider with 10,001+ employees
Document processing has accelerated contract reviews and enabled rapid development of AI-driven supply chain solutions
With regard to security, compliance, or governance features in Azure AI Foundry, this is something that we have started looking into, primarily using Microsoft Purview for our governance, data governance. There is this new module called DSPM for AI, and we are exploring it while trying to operationalize it with different policies and so forth, but we're still not where we want to be on the governance, AI governance side. It's a process and a path, and we are trying to work through that right now. Azure AI Foundry can be improved from the governance perspective, as a lot can be done. The promising part is the recent announcement on the Foundry control plane. A couple of days back, there was an announcement regarding it bringing in some of the gaps that were on the platform, so it's a really positive direction in terms of where it's going. More governance is what is lacking, but the control plane will really play a big role there.
reviewer4848291 - PeerSpot reviewer
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.
Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
25%
Computer Software Company
10%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise13
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise15
Large Enterprise69
 

Questions from the Community

What is your experience regarding pricing and costs for Azure AI Foundry?
I would need to ask my technical team about my experience with the pricing, setup costs, and licensing.
What needs improvement with Azure AI Foundry?
The platform's effect on my management of privacy, performance, and compliance across different regions is quite complex because Azure AI Foundry does not make it very clear how to deploy. We set u...
What is your primary use case for Azure AI Foundry?
My main use cases for Azure AI Foundry include deploying AI applications to perform document comparison, translation services, and a chat feature, helping the digital AI team at our company. Curren...
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Comparisons

 

Also Known As

No data available
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

Information Not Available
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Azure AI Foundry vs. Pega Platform and other solutions. Updated: December 2025.
879,422 professionals have used our research since 2012.