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AWS Organizations vs Nexthink comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AWS Organizations
Average Rating
9.4
Reviews Sentiment
7.0
Number of Reviews
3
Ranking in other categories
IT Governance (6th)
Nexthink
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
48
Ranking in other categories
Digital Experience Monitoring (DEM) (1st)
 

Mindshare comparison

AWS Organizations and Nexthink aren’t in the same category and serve different purposes. AWS Organizations is designed for IT Governance and holds a mindshare of 2.8%, up 1.4% compared to last year.
Nexthink, on the other hand, focuses on Digital Experience Monitoring (DEM), holds 11.4% mindshare, down 20.1% since last year.
IT Governance Mindshare Distribution
ProductMindshare (%)
AWS Organizations2.8%
RSA Archer20.5%
MetricStream14.7%
Other62.0%
IT Governance
Digital Experience Monitoring (DEM) Mindshare Distribution
ProductMindshare (%)
Nexthink11.4%
ThousandEyes11.6%
Splunk Observability Cloud7.0%
Other70.0%
Digital Experience Monitoring (DEM)
 

Featured Reviews

Abiola Olaibi - PeerSpot reviewer
Senior DevOps Engineer and Software Engineer
Centralized governance has strengthened compliance and now supports secure multi-account growth
The best features that AWS Organizations offers include service control policies because they help me to affect comprehensive governance, especially with the organizational units for scalability and centralized billing and account management. It provides me with the tools I need for effective governance, ensuring compliance across the entire enterprise, particularly with implementing guardrails with the service control policies. With service control policies, I'm able to enforce preventative guardrails, automatically ensuring compliance and mitigating risk in my daily work. Centralized billing has given me significant financial management control with a unified cost view. In my various projects, service control policies have helped prevent non-compliant deployments by restricting specific AWS regions or prohibiting service access. In addition, the service control policies have greatly helped me maintain security and regulatory standards while implementing centralized billing.
PS
Assistant consultant at TCS
Proactive analytics have improved device performance and optimized disk space and support workflows
Nexthink offers many features, with the best being Flow, which encompasses almost everything. We have Nexthink Workspace and Spark, allowing integration with Teams so users can find solutions without going to the service desk, rectifying issues in chat. Nexthink Infinity has brought a lot of benefits to us. There has been a very good change from integration. Integrating ServiceNow with Nexthink automates problem ticket and incident generation, enabling the team to proactively know the kinds of problem statements we are receiving. For the integration with Teams, we have not completed it yet, but we are in the planning phase, and once done, we will observe the results. Nexthink has the capability of integrating with most third-party applications, which is a great feature. With the remediation actions we have in Nexthink, it has provided great self-heal capabilities along with proactiveness. By looking at the dashboards and identifying problem statements, we can share this information with the end-user computing teams to fix issues. Nexthink has significantly helped us enhance our DEX score from 74 to 80. When I talk about features that led to the improvement of our score from 74 to 80, there were earlier issues with device performance and reliability not being addressed. Noting these, we identified devices lacking free disk space and low RAM capacity contributing to high memory usage or excessive CPU usage. Disabling unnecessary startup applications brought us to a new DEX score of almost 80.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The main feature of AWS Organizations that I find valuable is the management of multiple accounts, as I can manage billing, access, and security for all accounts from a single point instead of managing them separately, and it provides a single pane of glass for oversight while its consolidated billing feature streamlines customer financial workflows and, being a free service, is cost-effective for managing multiple accounts."
"The main feature of AWS Organizations that I find valuable is the management of multiple accounts."
"Centralized billing has given me significant financial management control with a unified cost view."
"I would rate the solution's stability a nine out of ten."
"Nexthink has positively impacted my organization by helping us achieve a high user satisfaction ratio, as we performed user surveys and gathered feedback from user sentiments, and the results improved significantly after the deployment of Nexthink because application crashes are minimized and users are not getting frequent issues on their devices."
"The solution's most valuable features are its cloud capabilities, particularly the dashboards and metrics."
"Handling multiple endpoints can be very difficult, and I would say if you have a big organization Nexthink will be a big asset for them."
"When we worked on compliance issues, we reduced incidents related to patching and polling by 70%, amounting to around 4,000 incidents per month."
"Nexthink is valuable because it's enabled us to reduce the time it takes to resolve any issues."
"I have seen a return on investment, as the time saved by automating processes is significant."
"The advice I would give to others looking into using Nexthink is that it is one of the greatest tools to capture data insights where most IT management is struggling."
 

Cons

"My personal experience indicates a need for context-aware service control policies that enforce strict security boundaries without stifling the need for innovation."
"An option to bind a card or add a payment button would enhance the service."
"It lacks support for IoT and most network equipment."
"Customer support is one thing which needs to be improved; support team members are slow to respond, and they take a lot of time to get back to us, even if it is an urgent case."
"The solution could use better automation and less coding. Since I am part of the administrative background, I'm not completely into the development side. I'm not well versed in coding."
"There could be improvements in monitoring user sentiments."
"There could be a streamlined NQL and SQL query functionality, as it can be complex. An easier way to modify queries would be beneficial for the product."
"The stability of this solution could be greatly improved to avoid performance issues."
"Nexthink could have better integration with ITSM tools - at the moment, they only integrate with ServiceNow, so adding other tools, like HP SMAX, would be very useful."
"I have not seen a return on investment from Nexthink, as I cannot share any relevant metrics from my training or certification experience."
 

Pricing and Cost Advice

Information not available
"I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."
"There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."
"I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use."
"Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."
"With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
14%
Healthcare Company
13%
Manufacturing Company
12%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise47
 

Questions from the Community

What needs improvement with AWS Organizations?
An option to bind a card or add a payment button would enhance the service. It would allow customers like me to easily make payments instead of navigating through individual accounts.
What is your primary use case for AWS Organizations?
I use AWS Organizations to manage multiple accounts. It is similar to SSO. The main difference is that I use JamCloud for sign-in. AWS Organizations acts like a parent account with multiple child a...
What advice do you have for others considering AWS Organizations?
For users like me with larger customer bases who have multiple accounts and want to streamline their billing and management from a single account, AWS Organizations is a good solution. Overall, I r...
What is your experience regarding pricing and costs for Nexthink?
My experience with pricing, setup cost, and licensing is that it was very easy. It was the best option when it comes to costing.
What needs improvement with Nexthink?
Nexthink has a very strong feature set, and I am still continuing to expand my experience with some of its more advanced capabilities. One area I would like to explore more deeply is Flow and the m...
What is your primary use case for Nexthink?
My main use case for Nexthink is supporting the digital employee experience and proactively identifying and resolving endpoint issues. I use it to investigate device performance, troubleshoot issue...
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
https://www.nexthink.com/custo...
Find out what your peers are saying about RSA, MetricStream, IBM and others in IT Governance. Updated: October 2026.
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