Auvik vs BMC TrueSight Operations Management comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Aug 13, 2023

We compared Auvik and BMC TrueSight Operations across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

  • Features: Auvik excels in SNMP and WMI communication, syslog centralization, and live topology mapping. The solution offers NetFlow monitoring as well as backup and configuration management. BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting.

  • Room for Improvement: Auvik users would like more flexibility to customize reporting and dashboards. Reviews also suggested improvements in probe deployment and integration with third-party products. TrueSight users say the solution could allow the user to drill down more and improve interoperability.

  • Service and Support: Auvik's customer service is highly rated. Users said it’s convenient to contact support through the platform, and responses are fast. Some noted that problems are typically resolved in a single phone call without the need to escalate. Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge.

  • Ease of Deployment: Auvik's setup is simple, fast, and customizable, with clear instructions. BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions.

  • Pricing: Auvik’s pricing structure is considered reasonable and competitive. Licensing is based on the number of billable devices, and users have control over which devices are billed. BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis.

  • ROI: Auvik users said the solution saves time, improves efficiency, and reduces costs through automation and better insights. Users said TrueSight’s ROI is difficult to quantify and uncertain.

Comparison Results: Auvik is a user-friendly option for network monitoring and troubleshooting. The solution stands out for its support and ease of navigation. Users like its topology maps and centralized log information. Some users noted that Auvik’s dashboard could be more customizable and suggested that it could improve probe deployment. BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews.

To learn more, read our detailed Auvik vs. BMC TrueSight Operations Management Report (Updated: November 2023).
744,865 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"I like the ability to remotely access devices securely. The multi-site setup has also been useful. Once we learned how to set that up, we could customize each site and push out common information like SNMP credentials from the parent site to other multi-sites. The automatic network layout is excellent, and the overall monitoring is also beneficial.""I like the way everything can be integrated. Auvik uses SMNP and various protocols to ensure we can monitor any device on the network.""The network map is fantastic. The backup of configs is also valuable. It does SSH into each network device and retains a copy of the configs on the machines as well as the change logs. So, when something suddenly stops, you can compare the configs to see what happened. You can do a side-by-side comparison of the configs to see exactly what changed. That's fantastic.""Shadow IT monitoring is huge for us since so many of our customers are highly regulated.""Monitoring is probably the most active thing Auvik does for us. If a particular device on the network goes down, we have that granularity to see which network element is causing the problem.""The discovery portion of it is extremely valuable. It allows us to get a good inventory of what is actually on a client's network. You can turn on TrafficInsights, which is basically a NetFlow feature, for troubleshooting. It allows you to get more detailed information on what's going on with a particular device. So, you could determine why a client is complaining that the internet is slow at 1:00 p.m. every day.""The stability is rock solid.""The ability to map out the network topology is one of the top features I like about Auvik. It's one of the best on the market. They have a feature called Loopback Detection, which has helped us, in many scenarios easily detect that without having to physically go to the location to see if there is a loopback somewhere."

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"The initial setup of BMC TrueSight Operations Management was easy.""The most valuable features of the solution are alert management, alert generation, and event management.""I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements.""The most valuable features of BMC TrueSight Operations Management are the blackouts and event management.""It works irrespective of the operating system we’re running.""The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server.""It is a very stable product.""It is a scalable solution."

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"When we deal with larger networks, the current interface is difficult to navigate around the network map because of the volume of devices.""It requires a lot of hands-on maintenance when it comes to cleanup. That's probably the biggest problem I've had, because I don't have a dedicated resource to manually clean up stale records. I have a customer where it shows 4,000 devices because of the duplication of devices that I have to clean up.""Automatic configuration backups would be an excellent feature for network devices and access points. The solution could take a backup of the configurations weekly and store that, which would be very nice.""We're having difficulties with Auvik's regular maintenance windows. They do the maintenance on the cloud side, which affects the on-prem collectors that gather the logs from the different network assets.""For the most part, it's great for visualizing the network mapping/topology for our organization. However, when complex VLAN networks are involved, sometimes, the picture can get a little cloudy. It would definitely be nice if there was some way of choosing a VLAN to view or something like that. They should definitely improve the handling of multiple networks and VLANs.""We have a few other networking tools. Some of them are specifically for managing Wi-Fi. They have some great features where they give specific recommendations based on the network traffic they're seeing and based on other customers that have had similar issues, or even just by looking at your own data that they're gathering. They give AI-based recommendations on how to improve the network. Auvik could have something like that. It gives us excellent visibility into the network, but if there is a way to include some remediation tips that are digestible by level-one and level-two techs, that would be great.""The automation side needs improvement... A really important one was about a SonicWall firewall that needs to be rebooted every single month. You can do that in the SonicWall GUI, but you can't do it in Auvik. Hundreds of people have endorsed the idea of having an automated command line interface command run on any device that supports it.""I like the auto-mapping feature, but I would like to see more layouts and predefined views."

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"The solution's support service could be better.""BMC TrueSight Operations Management could use some enhancements in the application visibility tools.""The dashboard and performance graphs should include a way to automatically schedule and export reports.""The UI for the end users could be improved and more flexible than it is now.""The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure.""The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems.""The product must provide application or service monitoring features.""The pricing could be better."

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Pricing and Cost Advice
  • "I'd say Auvik's price is reasonable. I don't know how much we paid for the old one, so I can't compare the two. But I think it's a good value, considering all the time saved and the information you can get from it."
  • "Another reason that we picked Auvik was that its pricing is very good. The only non-open-source solution that had better pricing was PRTG, but Auvik had it beat in ease of use. All-around, Auvik has a really great price for the market."
  • "Auvik is definitely one of the more expensive platforms. It is not cheap at all. If cost is an issue, Auvik isn't on the table at all, but they do have a fantastic solution for the cost. If budget isn't a concern, they are probably the market leader. We migrated away from it to a competitor called Domotz because of pricing. Auvik bills per what they call a billable device, which is a firewall, a switch, and a controller. All of those count as billable devices. Domotz, as an alternative, bills per site. It's a flat fee for the whole site. So, whether you've got 3 switches or 10 switches, it's the same cost."
  • "Its pricing is definitely competitive with everything else that's out there. If somebody has not shopped for a product like Auvik for a while, there's probably going to be some sticker shock because it is not cheap, but that's true for all the products that we looked at."
  • "Auvik is not cheap. They've done a great job, it's a developed product, but you pay for it. When you compare, it's definitely in the upper-tier of pricing."
  • "The billing is excellent. The way they bill it, in most environments, it's not that expensive. The billing is very cost-effective."
  • "I love the pricing. It makes a lot of sense. It allows you to use your own metal, which is great because it enables us to go higher-end for some clients and lower-end for others... Even having the flexibility to switch clients between the Performance (expert) and the Essentials (simple) version of Auvik, on the fly, is really unheard of."
  • "I would love to be able to get into the tier with the sys logging and the NetFlow/sFlow. That tier is a little bit expensive for us. If that could come down a little bit in price, we would be using that everywhere."
  • More Auvik Pricing and Cost Advice →

  • "BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
  • "Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
  • "They have changed the licensing fees."
  • "The solution is based on endpoints and knowledge models which can be costly."
  • "It is a relatively inexpensive solution."
  • "Other products are more expensive than BMC TrueSight."
  • "The tool is moderately expensive."
  • More BMC TrueSight Operations Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Shadow IT monitoring is huge for us since so many of our customers are highly regulated.
    Top Answer:We feel that the solution is incredibly affordable and fits well into our portfolio of tools. Setup is very easy and has been easy for us to automate.
    Top Answer:Integrating some LLM/AI capabilities into the product that would enable us to use natural language to query the tool and get sensible answers back would be great. Being able to integrate that with… more »
    Top Answer:It works irrespective of the operating system we’re running.
    Top Answer:I couldn’t use the tool for anything beyond IT-level management. The product must provide application or service monitoring features.
    Average Words per Review
    Average Words per Review
    Also Known As
    ProactiveNet, TrueSight Operations Management
    Learn More

    Auvik is a network management software that provides real-time visibility and control over network infrastructure. 

    It automates network mapping, monitoring, and troubleshooting, allowing IT teams to easily identify and resolve issues. 

    With its intuitive interface and powerful features, Auvik helps businesses optimize their network performance and ensure smooth operations.

    BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

    BMC TrueSight Operations Management Features

    BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

    • TrueSight Smart Reporting
    • Broad monitoring capabilities
    • Hundreds of integrations
    • Event grouping
    • Proactive alerts
    • Incident tickets
    • Cause analysis
    • Automated log analysis

    BMC TrueSight Operations Management Benefits

    Some of the benefits of using BMC TrueSight Operations Management include:

    • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
    • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
    • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
    • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
    • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

    Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

    A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

    An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”

    Learn more about Auvik
    Learn more about BMC TrueSight Operations Management
    Sample Customers
    1. Cisco 2. Dell 3. HP 4. IBM 5. Microsoft 6. Amazon 7. Google 8. Apple 9. Intel 10. Oracle 11. VMware 12. Juniper Networks 13. NetApp 14. Citrix 15. Symantec 16. EMC 17. Salesforce 18. Adobe 19. SAP 20. Red Hat 21. Cisco Meraki 22. Fortinet 23. Palo Alto Networks 24. F5 Networks 25. Check Point Software Technologies 26. Aruba Networks 27. Riverbed Technology 28. Barracuda Networks 29. Trend Micro 30. FireEye 31. Proofpoint 32. Splunk
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    Top Industries
    Computer Software Company39%
    Manufacturing Company9%
    Energy/Utilities Company5%
    Financial Services Firm4%
    Computer Software Company19%
    Construction Company12%
    Educational Organization8%
    Financial Services Firm33%
    Comms Service Provider22%
    Healthcare Company11%
    Manufacturing Company11%
    Financial Services Firm20%
    Computer Software Company13%
    Manufacturing Company6%
    Company Size
    Small Business74%
    Midsize Enterprise16%
    Large Enterprise10%
    Small Business44%
    Midsize Enterprise13%
    Large Enterprise44%
    Small Business41%
    Midsize Enterprise12%
    Large Enterprise47%
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise74%
    Buyer's Guide
    Auvik vs. BMC TrueSight Operations Management
    November 2023
    Find out what your peers are saying about Auvik vs. BMC TrueSight Operations Management and other solutions. Updated: November 2023.
    744,865 professionals have used our research since 2012.

    Auvik is ranked 3rd in Cloud Monitoring Software with 90 reviews while BMC TrueSight Operations Management is ranked 15th in Cloud Monitoring Software with 17 reviews. Auvik is rated 8.8, while BMC TrueSight Operations Management is rated 7.6. The top reviewer of Auvik writes "Great support experience, absolutely worth the money, and very helpful for quick discovery and troubleshooting". On the other hand, the top reviewer of BMC TrueSight Operations Management writes "It improves VM load and has good documentation with easy-to-follow steps on how to set it up, but it has room for improvement in terms of scalability and stability". Auvik is most compared with PRTG Network Monitor, LogicMonitor, Meraki Dashboard, Liongard and SolarWinds NPM, whereas BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic. See our Auvik vs. BMC TrueSight Operations Management report.

    See our list of best Cloud Monitoring Software vendors and best IT Infrastructure Monitoring vendors.

    We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.