We performed a comparison between Astound Hosted Voice and Comcast Business VoiceEdge based on real PeerSpot user reviews.
Find out what your peers are saying about Spectrum Enterprise, RingCentral, Comcast Business and others in Hosted and Cloud Based VoIP."The uptime is excellent. We're always up. We don't have issues. The stability of it is spotless. It's rock solid. Everything works great. There's no need to tinker with it."
"We have absolutely seen less packet loss and higher reliability with this solution... The uptime is excellent. We haven't had any issues. We haven't had any downtime."
"The Voicemail Transcription is more accurate than what we had with our previous company. Also, and I'm not sure if this is because it's a fiber line, we seem to get the responses and the transcription almost instantaneously, faster than what we had prior."
"The Hunt Group, is the most valuable feature... You can choose round-robin, you can choose priority-for-agents, you can choose the order of agents. There are all kinds of different mechanisms for the next operator to take a call."
"The most valuable feature is the admin platform that we work with. It allows us a very centralized approach for doing things and it allows us to manage and control everything right from the very top."
"I really like the portal. It makes listening to your messages so much easier as well as changing your voice mail."
"The solution’s reliability and disaster recovery are amazing. Since their uptime is way over 90 percent, it builds my confidence. Secondly, since it's cloud-based, it's not my problem if the system's down."
"We haven't had to face any disaster recovery... [But as] a smaller company, it's nice to be able to pay for somebody else to take care of that."
"We like that this product is open-source, meaning that we spend a lot less on our servers etc."
"I use the voicemail transcription feature on my phone and I think all staff members do. We also have voicemails that we receive from our main number and that can be really confusing. It's something that I've recently had some problems with: The way that these calls are bounced around from line to line before they land in a specific voicemail box that we have to check."
"I use the voicemail transcription feature but I'm not sure about the security of the voicemail system, as you can only use numbers for a password, and your direct-dial number is your username. That's kind of vulnerable to brute-force attacks. The passwords are limited to six digits, so I'd be a little concerned about security on that end..."
"In our old system, you just dialed the extension directly, With this system, you have to put a "one" in front of it to trigger it. A lot of clients didn't know that and they'd keep trying to dial the old extension number and would get nowhere... It's been a little confusing."
"One area for improvement is the Web Portal. It's not a full-view screen, it's more like a minimized screen. You don't get the full view of your desktop. It's more like a five-inch by five-inch view. I think they said the software was designed that way. I don't know if there's going to be a newer version coming out later."
"The way that you listen to your voicemail messages through the receiver so that you can't fast forward or rewind - I don't like that at all."
"It should be easier to set up new phone additions to the network."
"If they had better ongoing-training options, for example, if they put something out on YouTube where you could just go and look for individual things that you need by looking at a video, that would be very helpful."
"If they could improve on their response times, making them even faster than they are right now, that would be great."
"We would like to see an expansion in the range of other technologies that are able to easily integrate into this solution, like plug-ins."
Earn 20 points
Astound Hosted Voice is ranked 9th in Hosted and Cloud Based VoIP while Comcast Business VoiceEdge is ranked 3rd in Hosted and Cloud Based VoIP with 1 review. Astound Hosted Voice is rated 9.0, while Comcast Business VoiceEdge is rated 9.0. The top reviewer of Astound Hosted Voice writes "Admin features make it easy to customize and change, while Voicemail Transcription is fast and accurate". On the other hand, the top reviewer of Comcast Business VoiceEdge writes "Saves our organization a lot of money, by eliminating the need for application servers". Astound Hosted Voice is most compared with , whereas Comcast Business VoiceEdge is most compared with AT&T Hosted VoIP, 8x8 Business VoIP, RingCentral Office and Vonage.
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