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Astound Hosted Voice pros and cons

Vendor: Astound

4.5 out of 5

10 reviews
90% willing to recommend

Pros & Cons summary

Astound Hosted Voice offers extensive features like centralized control, voicemail transcription accuracy, and call recording. It ensures 100 percent uptime, flexible call distribution via Hunt Group, and provides a reliable network. However, improvements are needed in adding phones, response times, training options, and VoIP security. Wireless capabilities, including a SIP-enabled WiFi phone, require enhancement.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Astound Hosted Voice offers robust administrative features that provide centralized control over messaging, scheduling, and call management.

Voicemail Transcription is reliable and delivers accurate, near-instant results, enhancing communication efficiency.

Astound Hosted Voice maintains 100 percent uptime, ensuring uninterrupted service reliability and stability.

The system supports advanced call handling features, such as Hunt Group, enhancing call distribution among agents.

Voices to email feature improves flexibility by allowing users to listen to voicemails on any device, strengthening communication accessibility.

CONS

Astound Hosted Voice setup process for new phone additions could be easier.

Response times need improvement for faster assistance.

Training options are lacking; a video tutorial resource like YouTube would be beneficial.

Security concerns exist with voicemail system due to simple password options.

User confusion arises due to differing dialing processes from previous systems.

Astound Hosted Voice Pros review quotes

PG

General Manager at a educational organization with 1-10 employees

Nov 13, 2018

We like the administrative features RCN has available. It is important that we can balance call loads through programming options, and have full control of our messaging, schedules, etc.

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BF

Bracey Fuenzalida

IT Director at a university with 201-500 employees

Apr 23, 2019

The most valuable feature is the admin platform that we work with. It allows us a very centralized approach for doing things and it allows us to manage and control everything right from the very top.

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JW

CFO at a tech services company with 11-50 employees

Nov 21, 2018

We use call recording. It's important to us because there's information that's passed from the customer to us... It's very important that we get the right information and if there's ever a dispute, we've got that recorded phone call to know if we've done something incorrectly or if the customer misordered.

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Astound Hosted Voice

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Director of IT at a healthcare company with 51-200 employees

Nov 21, 2018

As soon as we switched over to the RCN VoIP phone system, the clarity and quality of our calls improved and there has been no downtime.

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CC

Network Administrator at a healthcare company with 51-200 employees

Nov 25, 2018

The solution’s reliability and disaster recovery are amazing. Since their uptime is way over 90 percent, it builds my confidence. Secondly, since it's cloud-based, it's not my problem if the system's down.

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IT Manager with 201-500 employees

Dec 5, 2018

We haven't had to face any disaster recovery... [But as] a smaller company, it's nice to be able to pay for somebody else to take care of that.

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Finance Manager at a legal firm with 51-200 employees

Dec 5, 2018

We have absolutely seen less packet loss and higher reliability with this solution... The uptime is excellent. We haven't had any issues. We haven't had any downtime.

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Office Manager at a non-profit

Dec 20, 2018

The sidecars on the main phones that we use, the ones that receive the calls, are really important. They help us to distribute calls to people, from reception. That's an important starting point for us.

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Office Manager at a legal firm with 11-50 employees

Jan 6, 2019

I really like the portal. It makes listening to your messages so much easier as well as changing your voice mail.

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MF

IT Manager at Piramal Critical Care, Inc.

Mar 14, 2019

A lot of users use the voice to email, that's a nice feature to have. Voicemail will come to me as a .wav file and, if I have a phone, I can just click on the .wav file and listen to it. Or I can play it on my computer. Whether you have an Android or an iPhone, you'll be able to play it.

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Astound Hosted Voice Cons review quotes

PG

General Manager at a educational organization with 1-10 employees

Nov 13, 2018

It should be easier to set up new phone additions to the network.

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BF

Bracey Fuenzalida

IT Director at a university with 201-500 employees

Apr 23, 2019

If they could improve on their response times, making them even faster than they are right now, that would be great.

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JW

CFO at a tech services company with 11-50 employees

Nov 21, 2018

If they had better ongoing-training options, for example, if they put something out on YouTube where you could just go and look for individual things that you need by looking at a video, that would be very helpful.

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Astound Hosted Voice

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Learn what your peers think about Astound Hosted Voice. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,371 professionals have used our research since 2012.

Director of IT at a healthcare company with 51-200 employees

Nov 21, 2018

The analytic part of it, the control panel, those are their biggest areas where they have to improve. There are competitors out there where, when you open the control panel, they have tons of analytics, the ability to add lines, to see which people are on the phone.... RCN has a great product, but they could make it outstanding with the right analytics and control panel.

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CC

Network Administrator at a healthcare company with 51-200 employees

Nov 25, 2018

Wireless needs improvement... We're still looking for the quintessential IP phone, the one phone that will actually be SIP-enabled and use the WiFi and be able to carry through three [different] buildings.

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IT Manager with 201-500 employees

Dec 5, 2018

I use the voicemail transcription feature but I'm not sure about the security of the voicemail system, as you can only use numbers for a password, and your direct-dial number is your username. That's kind of vulnerable to brute-force attacks. The passwords are limited to six digits, so I'd be a little concerned about security on that end...

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Finance Manager at a legal firm with 51-200 employees

Dec 5, 2018

In our old system, you just dialed the extension directly, With this system, you have to put a "one" in front of it to trigger it. A lot of clients didn't know that and they'd keep trying to dial the old extension number and would get nowhere... It's been a little confusing.

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Office Manager at a non-profit

Dec 20, 2018

I use the voicemail transcription feature on my phone and I think all staff members do. We also have voicemails that we receive from our main number and that can be really confusing. It's something that I've recently had some problems with: The way that these calls are bounced around from line to line before they land in a specific voicemail box that we have to check.

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Office Manager at a legal firm with 11-50 employees

Jan 6, 2019

The way that you listen to your voicemail messages through the receiver so that you can't fast forward or rewind - I don't like that at all.

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MF

IT Manager at Piramal Critical Care, Inc.

Mar 14, 2019

One area for improvement is the Web Portal. It's not a full-view screen, it's more like a minimized screen. You don't get the full view of your desktop. It's more like a five-inch by five-inch view. I think they said the software was designed that way. I don't know if there's going to be a newer version coming out later.

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