"We like that this product is open-source, meaning that we spend a lot less on our servers etc."
"It allows us to serve our clients from home exactly as though we were in the office."
"The automated system allows for control, including adding in MP3s for sound clips. This keeps businesses looking professional when customers call in."
"We now eFax pretty much everything. I no longer have fax machines and have to deal with paper. We had a situation where one person, specifically, would come onto a floor for a fax machine. After restocking the fax machine with paper, so that it could finish all the faxes that they got over the weekend, They would then convert all those things into PDF documents. By going to eFax, they're getting them as emails and it's already a PDF document. This saves a step, a lot of time, and effort. We are also able to provide fax machines to individuals at their desktop by having eFax. In my case, I have my phone set up to be both a phone and a fax line, so it just shows up in my email."
"We would like to see an expansion in the range of other technologies that are able to easily integrate into this solution, like plug-ins."
"We just had one service interruption, which was due to an upstream carrier. They sent us hourly updates, letting us know what was going on and that it was being worked on. It was down for about half a day."
"We'd like pre-set computers with GoToConnect and all features embedded in laptops or other devices."
"The ring delay could be improved. Our cell phones often continue to ring after we have answered the phone."
Earn 20 points
Comcast Business VoiceEdge is ranked 3rd in Hosted and Cloud Based VoIP with 1 review while GoToConnect is ranked 5th in Hosted and Cloud Based VoIP with 3 reviews. Comcast Business VoiceEdge is rated 9.0, while GoToConnect is rated 10.0. The top reviewer of Comcast Business VoiceEdge writes "Saves our organization a lot of money, by eliminating the need for application servers". On the other hand, the top reviewer of GoToConnect writes "Puts everyone in the company onto a common platform, making support very easy and provided quick gains". Comcast Business VoiceEdge is most compared with AT&T Hosted VoIP, 8x8 Business VoIP, RingCentral Office, Vonage and Astound Hosted Voice, whereas GoToConnect is most compared with RingCentral Office.
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