Comcast Business VoiceEdge vs GoToConnect comparison

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We like that this product is open-source, meaning that we spend a lot less on our servers etc."

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"It allows us to serve our clients from home exactly as though we were in the office.""The automated system allows for control, including adding in MP3s for sound clips. This keeps businesses looking professional when customers call in.""We now eFax pretty much everything. I no longer have fax machines and have to deal with paper. We had a situation where one person, specifically, would come onto a floor for a fax machine. After restocking the fax machine with paper, so that it could finish all the faxes that they got over the weekend, They would then convert all those things into PDF documents. By going to eFax, they're getting them as emails and it's already a PDF document. This saves a step, a lot of time, and effort. We are also able to provide fax machines to individuals at their desktop by having eFax. In my case, I have my phone set up to be both a phone and a fax line, so it just shows up in my email."

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Cons
"We would like to see an expansion in the range of other technologies that are able to easily integrate into this solution, like plug-ins."

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"We just had one service interruption, which was due to an upstream carrier. They sent us hourly updates, letting us know what was going on and that it was being worked on. It was down for about half a day.""We'd like pre-set computers with GoToConnect and all features embedded in laptops or other devices.""The ring delay could be improved. Our cell phones often continue to ring after we have answered the phone."

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Pricing and Cost Advice
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  • "The way that we use the system, it does everything that we need it to do. It also does it at a very affordable price with good quality."
  • More GoToConnect Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We like that this product is open-source, meaning that we spend a lot less on our servers etc.
    Top Answer:We would like to see an expansion in the range of other technologies that are able to easily integrate into this solution, like plug-ins.
    Top Answer:We use this solution as a platform for application and server integration.
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    Ranking
    Views
    467
    Comparisons
    345
    Reviews
    1
    Average Words per Review
    134
    Rating
    9.0
    Views
    185
    Comparisons
    116
    Reviews
    1
    Average Words per Review
    844
    Rating
    10.0
    Comparisons
    Also Known As
    Jive Voice
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    Overview

    Affordable, flexible and reliable, Comcast Business VoiceEdge is a cloud-based PBX system that's ideal for small to mid-sized businesses. A phone solution we maintain, it gives you high service quality at a monthly cost you can budget for.

    GoToConnect is the easy to manage unified collaboration platform. It comes with everything a business needs to take advantage of the cloud for video meetings, business telephony, and instant messaging; all available through one application, and accessible from anywhere. Increase productivity with reduced downtime and improve IT visibility by easily monitoring the health of your communication platform with our GoTo Admin system health dashboard.

    Sample Customers
    Information Not Available
    Dartmouth College, National Holistic Institute (NHI), Larry H. Miller Dealerships, Farmers Insurance, EMA Consulting, KAD Dental Staffing, Alberts, EMS Copiers, Dragon 2000, Kiernan Trebach, Saint Mary's College of California, Vallejo City Unified School District, Go Insurance
    Top Industries
    VISITORS READING REVIEWS
    Healthcare Company17%
    Government13%
    Computer Software Company10%
    Non Profit9%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business46%
    Midsize Enterprise20%
    Large Enterprise34%
    No Data Available

    Comcast Business VoiceEdge is ranked 3rd in Hosted and Cloud Based VoIP with 1 review while GoToConnect is ranked 5th in Hosted and Cloud Based VoIP with 3 reviews. Comcast Business VoiceEdge is rated 9.0, while GoToConnect is rated 10.0. The top reviewer of Comcast Business VoiceEdge writes "Saves our organization a lot of money, by eliminating the need for application servers". On the other hand, the top reviewer of GoToConnect writes "Puts everyone in the company onto a common platform, making support very easy and provided quick gains". Comcast Business VoiceEdge is most compared with AT&T Hosted VoIP, 8x8 Business VoIP, RingCentral Office, Vonage and Astound Hosted Voice, whereas GoToConnect is most compared with RingCentral Office.

    See our list of best Hosted and Cloud Based VoIP vendors.

    We monitor all Hosted and Cloud Based VoIP reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.