We performed a comparison between ARIS Cloud and iServer based on real PeerSpot user reviews.
Find out in this report how the two Business Process Design solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."In terms of UX design, somebody who has not had experience with ARIS will be able to use it very easily."
"It has proved that it also works in complex circumstances."
"The cloud version has the advantage that you can work on it from anywhere."
"From a total cost of ownership perspective, running this on the cloud is more efficient than having someone in the company take care of the infrastructure."
"This solution has improved the way our organization does training."
"In terms of using the cloud version, if you're somebody who, like myself, has got a lot of experience and understands measures and notations and things, basically it's unrestricted. You can do so many things. You can do your Archimaze, you can do BPMN. There's lots of stuff you can do in there and if you're a good field person and you cause yourself re-using things or whatever, then it's very nice, it's very easy to use."
"It's very easy to collaborate with. It's very user-friendly"
"The solution's most valuable feature stems from its being very easy to use, making it a very user-friendly tool."
"There were lots of different requirements, and collaboration and review is one of the biggest things. There is also Office 360 integration, and there's flexibility to use it as a database as well."
"The solution is easily modified to suit your needs."
"Good and effective reporting features, which help in decision making."
"Tech support is very responsive. They solved issues within a prompt response time."
"The product has a valuable customized model."
"We like the governance."
"This is a flexible tool compared to some other solutions."
"iServer is a solution that helps catalog enterprise architect solutions and catalog information."
"Initial setup is rather complex. You have to find a way to isolate the complexity, and find common ground."
"On an enterprise level, the ability to onboard somebody quickly is cumbersome because it just has too many things in it. It's got something like a hundred or more techniques and things in it."
"The price is quite high. This is one weak point of the solution."
"ARIS' flexibility and power add a certain complexity. And if ARIS could be more streamlined, I think customers would have a better handle on what to do with it in the end. So if you're not a tech geek, you might struggle to understand what you should do with it as a customer because it's that powerful."
"If you have multiple tiers of approvals into that update of the policy, or the process design itself, it takes ages to prepare those internal flows within the system."
"There is room for improvement in the support."
"I would like to see more support for architectural diagrams."
"The support team of ARIS Cloud has certain shortcomings where improvements are required."
"I haven't used this solution long enough to know what areas could be improved."
"Requirements management needs to be improved."
"There can be some performance issues using the solution that should be improved. When you make modifications modify to files there are embedded data within that can take a while to process."
"Cannot see which activities are control activities."
"More visualization techniques and ways to report the data might be helpful."
"The performance is slow, which is something that should be improved."
"Enhancing integration options with ERP or ITSM-related solutions for triggering automated requests for process definitions, changes, and tracking them in the iServer."
"There are other solutions out there that have a better user interface."
ARIS Cloud is ranked 17th in Business Process Design with 12 reviews while iServer is ranked 13th in Business Process Design with 15 reviews. ARIS Cloud is rated 8.2, while iServer is rated 7.2. The top reviewer of ARIS Cloud writes "There has been a dramatic improvement in the ease of use as well as the accessibility and interconnectivity of information". On the other hand, the top reviewer of iServer writes "Enables flexible parameters for any process model and has a valuable document management feature ". ARIS Cloud is most compared with ARIS Architect and Designer, SAP Signavio Process Manager, IBM Blueworks Live, Sparx Systems Enterprise Architect and Microsoft Azure, whereas iServer is most compared with LeanIX, Sparx Systems Enterprise Architect, Visio, ARIS BPA and Lucidchart. See our ARIS Cloud vs. iServer report.
See our list of best Business Process Design vendors.
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