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ARIS Cloud vs iServer comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ARIS Cloud
Ranking in Business Process Design
15th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
14
Ranking in other categories
Business Process Management (BPM) (26th)
iServer
Ranking in Business Process Design
17th
Average Rating
7.4
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Enterprise Architecture Management (11th)
 

Mindshare comparison

As of November 2026, in the Business Process Design category, the mindshare of ARIS Cloud is 3.0%, up from 2.4% compared to the previous year. The mindshare of iServer is 3.7%, up from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Design Mindshare Distribution
ProductMindshare (%)
ARIS Cloud3.0%
iServer3.7%
Other93.3%
Business Process Design
 

Featured Reviews

reviewer1294968 - PeerSpot reviewer
Transformational Leader at a financial services firm with 10,001+ employees
Mapping capabilities lag behind while requiring significant customization but is scalable
I worked with ARIS Cloud under SAP. The solution was deployed by an agile team and utilized daily by process engineers and business process owners. It was involved in the financial services industry, with thousands of users within the company The platform's capabilities are highly dependent on…
AHMEDIBRAHIM1 - PeerSpot reviewer
Enterprise Architecture practice head at Positive Side Consultancy
Enables flexible parameters for any process model and has a valuable document management feature
We use the product for various critical functions within our environment, particularly in a government entity, where it assists in governance, workflow management, and generating reports and live database activities. It enables flexible parameters for any process model iServer has valuable…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is GUI; it is very intuitive and easy to use."
"It's very easy to collaborate with. It's very user-friendly"
"Signavio is more intuitive, allowing users with no prior knowledge to navigate and understand its functionality more readily."
"This solution has improved the way our organization does training."
"The cloud version has the advantage that you can work on it from anywhere."
"The solution's most valuable feature stems from its being very easy to use, making it a very user-friendly tool."
"Over the past few years, ARIS has made its interface more user-friendly and intuitive."
"ARIS Cloud offers easy query writing for retrieving information and includes a user-friendly Governance, Risk, and Compliance (GRC) part that aids risk managers effectively."
"iServer is a solution that helps catalog enterprise architect solutions and catalog information."
"I love how there are no milestone swimlanes."
"There were lots of different requirements, and collaboration and review is one of the biggest things. There is also Office 360 integration, and there's flexibility to use it as a database as well."
"Process modelling through object creation and management is beneficial as a very effective change management of processes at the object level, because if you need to modify a process and it will impact other processes as well, the object changed automatically changes in other processes as well."
"Integrating the Microsoft documents to the product and visualization matrix where we can see the end-to-end relationship of the network is of great importance to our company."
"iServer is a very flexible platform for defining your own enterprise architecture model."
"iServer has valuable features for workflow and document management."
"Central repository holding single version of truth."
 

Cons

"I was surprised when my license was deactivated and I could not access my data."
"If you have multiple tiers of approvals into that update of the policy, or the process design itself, it takes ages to prepare those internal flows within the system."
"ARIS' flexibility and power add a certain complexity. And if ARIS could be more streamlined, I think customers would have a better handle on what to do with it in the end. So if you're not a tech geek, you might struggle to understand what you should do with it as a customer because it's that powerful."
"I would like to see the cost of the licenses improved."
"The price is quite high. This is one weak point of the solution."
"The trial version of this solution does not give you enough time to learn how to use it, so it should be extended to one year."
"The support team of ARIS Cloud has certain shortcomings where improvements are required."
"I would like to see more support for architectural diagrams."
"More visualization techniques and ways to report the data might be helpful."
"Overall, I would say that it's a poor man's EA repository. It seems like a good idea, but doesn't really work in practice."
"The modelling needs improvement, specifically forecasting capabilities and scenarios."
"The one issue is that if you want to import predefined work, you need to put the licensing model in. So if you wanted to import work that was done before, you then need to buy a separate product for that."
"Requirements management needs to be improved."
"I do not find it friendly to use."
"It runs relatively slowly."
"iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io."
 

Pricing and Cost Advice

"The licensing model of ARIS Cloud is leaner and more beneficial to the customer. The new license model is great. With the on-premise, you needed to subscribe to many more types of licenses. Now there are licensed bundles available on the cloud."
"There is a student version of this solution that can be used for free."
"The cloud deployment is not more expensive. In the cloud, you pay for what you use, and there's no need for maintaining infrastructure or additional personnel, making it cost-effective. On-premises deployment, on the other hand, involves infrastructure costs and maintenance expenses."
"It's about 13K to set up and 9K for the license for three months. I think it's about 20K a year, but we haven't firmed up on pricing yet because the price depends on how long we commit to the solution."
"The price of iServer is reasonable compared to other solutions."
"The product has a moderate pricing."
"They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."
"The solution is cheaper than its competitors."
"Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Manufacturing Company
12%
Outsourcing Company
10%
Construction Company
8%
Financial Services Firm
18%
Government
9%
Construction Company
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Large Enterprise7
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for ARIS Cloud?
The price of ARIS Cloud is relatively high and not every firm can afford it, especially if the company is not mature enough to require such extensive process modeling and optimization.
What needs improvement with ARIS Cloud?
It would be beneficial for ARIS Cloud to add more customization options, such as having a landing page. Improving the importation script from Microsoft Visio ( /products/visio-reviews ) would also ...
What is your primary use case for ARIS Cloud?
I am currently working with both ARIS Cloud ( /products/aris-cloud-reviews ) and MEGA HOPEX ( /products/mega-hopex-reviews ), having switched from ARIS BPM ( /products/aris-bpa-reviews ) to MEGA HO...
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Comparisons

 

Also Known As

Process Live, ARIS Simulation, ARIS Aware, ARIS Connect
No data available
 

Overview

 

Sample Customers

Tesco, Weifu, Airbus, Siemens, Proximus, Alicorp, Sekerbank, Bancor, Philips,Sky, Emirates NBD, Dubai Municipality, Suva, U.S. Army, Australia Post, Westfalen Weser Energie - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as the market leader for process excellence with more than 30 years of experience in the market and 10 million users worldwide, from 1 user companies to the Fortune 500.
Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard
Find out what your peers are saying about ARIS Cloud vs. iServer and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.