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Arcserve UDP vs Veeam Agent for Microsoft Windows [EOL] comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Arcserve UDP
Average Rating
7.6
Reviews Sentiment
5.7
Number of Reviews
44
Ranking in other categories
Backup and Recovery (26th), Disaster Recovery (DR) Software (15th)
Veeam Agent for Microsoft W...
Average Rating
8.4
Reviews Sentiment
7.5
Number of Reviews
40
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Sergio Itikawa - PeerSpot reviewer
Software Solutions Architect at SPEData
Has supported hybrid IT environments effectively and offers strong data protection
With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.
Muhammad Ibtehaj - PeerSpot reviewer
Senior Technical Pre-Sales Manager at Arcana Info
Easy to use and mange with reasonable pricing
The main feature is a specific file type. If we want some PDF files just to back up, the prefix is very easy, and we do everything in Veeam backup. It's straightforward to set up. It's stable. The solution is easy to use. You can centrally manage it. It's potentially free to use.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Arcserve UDP has a good configuration and user interface. It makes the job of an administrator easy."
"Our customers are happy with the product’s functionality."
"My advice to others is if they want a comprehensive solution where they can do backups of their servers, applications, emails, and user systems Arcserve is a good choice."
"Arcserve has a feature called virtual standby (VSB), which has been very helpful because I already have a hot standby copy of my critical infrastructure. If something breaks, I can spin up that virtual standby copy in less than five minutes and ensure that my data is available to everyone and that business continuity is maintained."
"The data protection functionality is the most valuable feature of this solution."
"Their technical support is excellent."
"Easy to use, good stability, and disk space gain with greater data protection and we were able to replicate the environment to another place or other platform at no additional cost."
"It's an extraordinary product."
"The Veeam Agent for Microsoft Windows is easy to use and performing a recovery is easy to do."
"The solution is useful for taking backups for end-user laptops and end-user workstations where data is involved."
"The most valuable features of Veeam Agent for Microsoft Windows are the backups, ease of use, and report manager."
"Veeam helps to create a stable environment with virtual servers."
"To do the actual backup configuration is also not too bad."
"It's powerful and user-friendly."
"This solution is very stable, there's no question about it."
"In general, it's worked like a charm; it's helped me do backups and restores and it has never failed me in that perspective, except for the ASM disk issues."
 

Cons

"I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again."
"The high use of RAM memory is a headache for those who want to implement the system with all the resources in use."
"The initial setup was complex, but with the help of our IT and engineering staff, it was quite straightforward."
"StorageCraft ShadowProtect can improve by making one console that can control backups of all desktops and servers in one place. Additionally, the recovery process of the backups is very slow and could improve. It's very slow when we went to recover a complete disc but to recover one file is very fast."
"Licensing is an area that needs improvement."
"The solution can use a lot of bandwidth when the scheduling is not done, it should auto-schedule itself."
"We used Arcserve as a backup solution, but it wasn't very flexible."
"The only problem with the solution is that when I change the drive capacity, it has to do a full backup. It's a problem when I have five servers to backup. When I only want to change the size of the drive, I have to do a full backup that can take one week."
"The solution's compression ratio and high speed for backing up can always improve. Aspects that need improvement are less time, better quality, higher security, and more compression. These are continuous requirements for any customer."
"I am not very impressed by the technical support I received when I had an issue."
"There isn't really anything I would like to improve. Maybe the solution could be more secure."
"Interface could possibly be improved."
"We need some sort of security for backups and archives."
"On a scale from one to ten where one is the worst and ten is the best, I would rate the Veeam Agent for Microsoft Windows as either a zero or a ten."
"Troubleshooting is very hard."
"The backups can go slow."
 

Pricing and Cost Advice

"I feel that the product is fairly priced."
"Normally our customers purchase the premium plus license, rather than the standard one, which provides more options."
"The solution is not very expensive, but it is not cheap."
"Its price seems reasonable. Its price is average as compared to the other products I've looked at. We have a three-year license right now. There are no other costs beyond the standard licensing fee."
"The price of StorageCraft ShadowProtect is competitive in the market."
"The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware."
"There is an annual license required for this solution and it is priced well."
"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."
"We have the Community Edition and I believe we bought a license for 200 instances. Veeam Agent is mainly used for our branch offices. Those only have one or two Hyper-V servers, so it's covered with the Community Edition. Basically, it's free. I remember Veeam 7.0 or 8.0 wasn't free, but the Community Edition is."
"It is less expensive than one of its variants."
"We have a license package."
"The cost for its licenses is reasonable and as per industry standards."
"We purchased a three-year license, and I think that the prices are ok."
"We have a cloud provider agreement with Veeam. We are also paying for the agent."
"The solution is free of cost for end users but for enterprise use, a license per user is required."
"We pay for a three-year subscription to use Veeam Agent."
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Top Industries

By visitors reading reviews
Outsourcing Company
11%
Construction Company
11%
Manufacturing Company
10%
Comms Service Provider
9%
Construction Company
15%
Outsourcing Company
14%
Performing Arts
10%
Photography Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise9
Large Enterprise9
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise12
Large Enterprise10
 

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?
Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...
What is your experience regarding pricing and costs for StorageCraft ShadowProtect?
Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.
What is your primary use case for StorageCraft ShadowProtect?
The main use case for this product is to backup repositories and persistent data. I use it for the finance industry and retail sectors. Retail is indeed my focus. Generally, this is for an SMB kind...
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Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer
No data available
 

Overview

 

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
ContinuitySA, Landmark Information Group
Find out what your peers are saying about Veeam Software, Hewlett Packard Enterprise, Rubrik and others in Backup and Recovery. Updated: September 2026.
915,533 professionals have used our research since 2012.