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Arcserve UDP vs Veeam Agent for Microsoft Windows [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Arcserve UDP
Average Rating
7.6
Reviews Sentiment
5.7
Number of Reviews
44
Ranking in other categories
Backup and Recovery (32nd), Disaster Recovery (DR) Software (17th)
Veeam Agent for Microsoft W...
Average Rating
8.4
Reviews Sentiment
7.5
Number of Reviews
40
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Sergio Itikawa - PeerSpot reviewer
Software Solutions Architect at SPEData
Has supported hybrid IT environments effectively and offers strong data protection
With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.
Muhammad Ibtehaj - PeerSpot reviewer
Senior Technical Pre-Sales Manager at Arcana Info
Easy to use and mange with reasonable pricing
The main feature is a specific file type. If we want some PDF files just to back up, the prefix is very easy, and we do everything in Veeam backup. It's straightforward to set up. It's stable. The solution is easy to use. You can centrally manage it. It's potentially free to use.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Arcserve UDP has a good configuration and user interface. It makes the job of an administrator easy."
"It is very stable."
"This solution offers one dashboard to manage the BC con, disaster recovery plan, DR solution, and backup as well as different licensing options, unlike other OEM products."
"The most valuable features are the replication to the cloud and the deduplication."
"The product provides instant and virtual standbys."
"The ROI is very good because of the speed of the backup."
"The ROI is very good because of the speed of the backup, so our IT staff don't waste time doing unnecessary work and can set up and focus on other tasks."
"The data protection functionality is the most valuable feature of this solution."
"The solution is very affordable for small businesses."
"Solution provides good security."
"I don't have any major problems with the agent connectivity with Microsoft applications or Microsoft Azure."
"A full-featured option for managing virtual machines with an instant recovery feature."
"The solution has a replication feature that allows us to do the VR, and it's very good, and the user interface is good and provides a lot of information."
"The solution works really well; it offers all the features we need."
"We use Veeam Agent for security as well as to ensure we have a backup should the server or discs fatally die."
"The most valuable features are the flexibility and stability of the product, and the technical support is also very good."
 

Cons

"Its interface can be improved. I find it unintuitive."
"Licensing can be quite difficult."
"We could not go into granular details of retrieving backup information."
"I think that the price could still be a bit cheaper and I do not like that they have been purchased by Arcserve."
"The support could be more knowledgeable and faster."
"I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again."
"Customer service and support need to be improved. Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue."
"The speed of restores should be improved. We have found the speed of large restores rather slow."
"I am not very impressed by the technical support I received when I had an issue."
"With the currency exchange, the solution ends up being quite expensive."
"The scalability is not very good - especially when I want to backup Microsoft Windows."
"We went from a 30 second RTO to a 2-3 hour RTO."
"Interface could possibly be improved."
"The solution could use some updates to minor details omitted from current reporting."
"It is not always easy to update this solution to the newer version, so the update process needs to be improved."
"In the next release, I would like to see it easier to implement."
 

Pricing and Cost Advice

"The solution is not very expensive, but it is not cheap."
"There is an annual license required for this solution and it is priced well."
"The solution is very expensive."
"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."
"In comparison to other vendors, it is a low-cost solution."
"As an MSP partner, I believe that the prices are fair."
"The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware."
"The pricing of the product can be considered to be reasonable enough for the Asian region."
"There are costs in addition to the standard licensing fees, and pricing can be a disadvantage or a weakness for this solution."
"The solution is inexpensive, more so than other products."
"We have a cloud provider agreement with Veeam. We are also paying for the agent."
"The licensing fees are billed on a yearly basis, and the fees are much lower than what I pay for NetBackup."
"We have a license package."
"The cost for its licenses is reasonable and as per industry standards."
"The pricing model is based on CPU and must be declared as Microsoft or VMware licensing."
"We are on an annual license to use Veeam Agent for Microsoft Windows. There are not any additional fees to use the solution."
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Top Industries

By visitors reading reviews
Construction Company
11%
Manufacturing Company
10%
Computer Software Company
9%
Outsourcing Company
8%
Construction Company
16%
Performing Arts
11%
Photography Company
11%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise9
Large Enterprise9
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise12
Large Enterprise10
 

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?
Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...
What is your experience regarding pricing and costs for StorageCraft ShadowProtect?
Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.
What needs improvement with StorageCraft ShadowProtect?
One area for improvement in Arcserve UDP is its capability to interact with other cloud servers. We faced challenges in capturing the data from these servers and had to subscribe to another applica...
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Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer
No data available
 

Overview

 

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
ContinuitySA, Landmark Information Group
Find out what your peers are saying about Veeam Software, Hewlett Packard Enterprise, Rubrik and others in Backup and Recovery. Updated: August 2026.
910,437 professionals have used our research since 2012.