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Arcserve UDP vs Unitrends comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Arcserve UDP
Ranking in Backup and Recovery
19th
Average Rating
7.6
Reviews Sentiment
7.7
Number of Reviews
43
Ranking in other categories
Disaster Recovery (DR) Software (11th)
Unitrends
Ranking in Backup and Recovery
36th
Average Rating
7.8
Reviews Sentiment
7.8
Number of Reviews
34
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.2%, down from 1.4% compared to the previous year. The mindshare of Unitrends is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery
 

Featured Reviews

TeresitaSabile - PeerSpot reviewer
Cost savings and efficient decompression but needs better cloud integration
Our primary use case for Arcserve UDP is its decompression feature, which helped us save money by reducing storage needs. Despite moving to cloud applications, we have been using Arcserve UDP for backup and disaster recovery Arcserve UDP has helped our organization save considerable amounts of…
Todd Guthrie - PeerSpot reviewer
The solution can be used to back up servers and Hyper-V cluster nodes, but its support is super expensive
I wouldn't rate Unitrends a ten out of ten because we had some hard drive failures in the appliance. Typically, when you have OneDrive, you can get it replaced. For some particular reason, the situation caused the entire system to crash. We had to reinstall the CentOS operating system on it, and we lost all our backups. They said there was no way to retain it, and it was pretty devastating and concerning that a drive failure would cause the loss of all the data on the appliance. It was extremely disappointing, and we had to start from scratch after three years worth of backup data. I rate Unitrends a nine out of ten for stability.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The recovery part of the product is very good."
"The product's deployment process was straightforward."
"Arcserve UDP has a good configuration and user interface. It makes the job of an administrator easy."
"The product provides instant and virtual standbys."
"The most valuable features of this solution are that I can by just one click, copy and paste anything that I would want. I do not have to restore the whole virtual machine."
"The most valuable feature is the duplication."
"This product is extremely user-friendly and it is capable of performing large-scale archive/backup (five+ years worth). It is easy to store, maintain, and check backups."
"The most valuable feature of StorageCraft ShadowProtect is the speed and the compression of the backups. The compressed backed-up files do not take up as much storage. Additionally, the incremental backups can be done in one minute and be backed up on a disc very fast."
"It is fairly stable."
"Unitrends has helped us cut down the time that it takes to restore a server to its original configuration."
"The most valuable feature of Unitrends for me is the automated feedback"
"I like the fact that you can recover the VMs inside the appliance. For example, they're basically running this appliance on a Linux-based distribution, and they're spinning off KVM virtual machines inside."
"VM backup is much faster and more reliable, as I can test my backups with Data Copy Access jobs."
"Iinstant recovery (allows a spin-up of your image as a VM on the appliance)."
"Backup/archive to multiple locations."
"What I found most valuable in Unitrends is its simple user interface. It also works reliably."
 

Cons

"The tool doesn't provide cloud integration in India."
"The product is not user-friendly."
"A lot of their new technologies are not very good."
"The time to backup servers that sit in DMZ must be improved."
"Licensing can be quite difficult."
"I don't know whether the tool has VMware integrations. It would be good to cover this area if it doesn't have those."
"The initial setup was complex."
"The speed of restores should be improved. We have found the speed of large restores rather slow."
"There's a lot that can be made better. For example, it could be more scalable."
"Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management."
"The solution’s support and onboarding process needs to be improved."
"No appliance update notifications."
"There are a few quirks where the GUI, agent, and back-end are not precisely meshed."
"The solution's base operating system needs to be improved."
"If the interface could be less complex, it is would be great."
"It could be a little more customizable."
 

Pricing and Cost Advice

"It is approximately $400 to purchase a virtual service outright."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten."
"The price of this product is high and it should be lower."
"The solution is priced well compared to other solutions."
"Its price seems reasonable. Its price is average as compared to the other products I've looked at. We have a three-year license right now. There are no other costs beyond the standard licensing fee."
"The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware."
"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."
"Pricing is most likely comparable."
"With respect to cost, my advice is to get what you need."
"Initial pricing is competitive. Renewal pricing is steep, so make sure to project costs for the lifetime of the appliance(s)."
"I would rate the solution's pricing a four out of ten. The licensing is yearly and it depends on the customers."
"When we renew the Unitrends maintenance contract and update it to the latest version, the cost would be $5,000 per year. There are no hidden costs. They've been transparent with the costs."
"Talk with the sales guys. They can work with you on the best package."
"Pricing model constantly changes."
"Make sure you do the homework to size the solution properly. Buy the Enterprise Plus licensing if you can afford it."
"When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Non Profit
11%
Manufacturing Company
9%
Financial Services Firm
7%
Computer Software Company
13%
Retailer
11%
Manufacturing Company
9%
Non Profit
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?
Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...
What do you like most about StorageCraft ShadowProtect?
The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.
What is your experience regarding pricing and costs for StorageCraft ShadowProtect?
Pricing for SPX MRP/MSP is under $400 per server (Single VM) with a 1-year subscription. After discounts, it could decrease by 20%-30%, and opting for a 3/5/10 server pack may offer even better (lo...
What do you like most about Unitrends?
The most valuable feature of Unitrends for me is the automated feedback
What is your experience regarding pricing and costs for Unitrends?
Unitrends is an expensive solution. We've negotiated deals where they've given us the $ 62,000 to $ 64,000 appliance for free but charged $ 90,000 for three years of support.
What needs improvement with Unitrends?
In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses—I had to hover over to find that information. Figuring out the scripting part wasn't s...
 

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer
No data available
 

Overview

 

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology
Find out what your peers are saying about Arcserve UDP vs. Unitrends and other solutions. Updated: July 2025.
862,499 professionals have used our research since 2012.