Arcserve UDP vs Unitrends comparison

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Arcserve UDP

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Arcserve UDP and Unitrends are both backup and disaster recovery solutions. Arcserve UDP scores higher for ease of use and data reduction, while Unitrends is praised for comprehensive features and reliability.

Features: Arcserve UDP is valued for its efficient data backup, restore processes, and integration capabilities. Unitrends highlights its extensive range of features including ransomware detection and cloud integration, giving it an edge due to its versatile feature set.

Room For Improvement: Arcserve UDP needs improvement in technical support quality, reporting functionalities, and scalability. Unitrends requires more intuitive navigation, better scalability options, and enhancements in user interface simplicity. Arcserve UDP receives more consistent criticism regarding support.

Ease Of Deployment and Customer Service: Arcserve UDP is noted for straightforward deployment but criticized for post-deployment support. Unitrends offers a simpler deployment process and superior customer service, providing a more hassle-free experience.

Pricing and ROI: Arcserve UDP is more economically priced but has mixed reviews on ROI. Unitrends, while more expensive, offers better ROI due to its complete feature set and reliability, justifying its higher cost with a higher perceived value.

To learn more, read our detailed Arcserve UDP vs. Unitrends Report (Updated: September 2025).

Arcserve UDP vs. Unitrends

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

24th

Average Rating

7.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (16th)

Unitrends

Ranking in Backup and Recovery

31st

Average Rating

7.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.1%, down from 1.4% compared to the previous year. The mindshare of Unitrends is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Market Share Distribution
Product	Market Share (%)
Arcserve UDP	1.1%
Unitrends	0.5%
Other	98.4%

Backup and Recovery

Featured Reviews

TeresitaSabile

Head of Operation and IT at Elgrade Inc

Cost savings and efficient decompression but needs better cloud integration

Our primary use case for Arcserve UDP is its decompression feature, which helped us save money by reducing storage needs. Despite moving to cloud applications, we have been using Arcserve UDP for backup and disaster recovery Arcserve UDP has helped our organization save considerable amounts of…

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Todd Guthrie

Director Of Information Technology at Creation Technologies

The solution can be used to back up servers and Hyper-V cluster nodes, but its support is super expensive

I wouldn't rate Unitrends a ten out of ten because we had some hard drive failures in the appliance. Typically, when you have OneDrive, you can get it replaced. For some particular reason, the situation caused the entire system to crash. We had to reinstall the CentOS operating system on it, and we lost all our backups. They said there was no way to retain it, and it was pretty devastating and concerning that a drive failure would cause the loss of all the data on the appliance. It was extremely disappointing, and we had to start from scratch after three years worth of backup data. I rate Unitrends a nine out of ten for stability.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of this solution are that I can by just one click, copy and paste anything that I would want. I do not have to restore the whole virtual machine."

"Instant recovery is the most valuable feature of Arcserve UDP."

"Arcserve has a feature called virtual standby (VSB), which has been very helpful because I already have a hot standby copy of my critical infrastructure. If something breaks, I can spin up that virtual standby copy in less than five minutes and ensure that my data is available to everyone and that business continuity is maintained."

"The data protection functionality is the most valuable feature of this solution."

"The most valuable feature of Arcserve UDP is live replication."

"The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too."

"The ROI is very good because of the speed of the backup."

"This product is extremely user-friendly and it is capable of performing large-scale archive/backup (five+ years worth). It is easy to store, maintain, and check backups."

More Arcserve UDP pros

"It is an easy system to use. The support, if needed, is always willing to help."

"It is a quick and easy way to organize my backups and to keep track of them."

"The most valuable feature of Unitrends for me is the automated feedback"

"What I found most valuable in Unitrends is its simple user interface. It also works reliably."

"If you are a large organization, this is a product for you."

"VM backup is much faster and more reliable, as I can test my backups with Data Copy Access jobs."

"The predictive analytics are great and the reporting is awesome."

"I really like the reporting options you get for various email reports."

More Unitrends pros

Cons

"The initial setup was complex."

"The solution could improve by being more user-friendly. It can be difficult to assign destinations and choose which files and folders we need to back up. There are some aspects that are unclear."

"The time to backup servers that sit in DMZ must be improved."

"The solution's reporting could be improved and should provide customized reports."

"It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration."

"Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue."

"The tool doesn't provide cloud integration in India."

"I don't know whether the tool has VMware integrations. It would be good to cover this area if it doesn't have those."

More Arcserve UDP cons

"Comparing the features and the working pattern, definitely they have to come down on pricing if they want to compete in the market."

"In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses."

"If the interface could be less complex, it is would be great."

"There's a lot that can be made better. For example, it could be more scalable."

"The solution’s support and onboarding process needs to be improved."

"Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management."

"There are a few quirks where the GUI, agent, and back-end are not precisely meshed."

"Techs don't see to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution."

More Unitrends cons

Pricing and Cost Advice

"Pricing is most likely comparable."

"The pricing of the product can be considered to be reasonable enough for the Asian region."

"It is approximately $400 to purchase a virtual service outright."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten."

"Its price seems reasonable. Its price is average as compared to the other products I've looked at. We have a three-year license right now. There are no other costs beyond the standard licensing fee."

"The solution is not very expensive, but it is not cheap."

"Normally our customers purchase the premium plus license, rather than the standard one, which provides more options."

"We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP."

More Arcserve UDP pricing and cost advice

"Their licensing depended on the number of CPUs you had."

"Initial pricing is competitive. Renewal pricing is steep, so make sure to project costs for the lifetime of the appliance(s)."

"Unitrends is an expensive solution."

"When we renew the Unitrends maintenance contract and update it to the latest version, the cost would be $5,000 per year. There are no hidden costs. They've been transparent with the costs."

"Talk with the sales guys. They can work with you on the best package."

"When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement."

"Based on a scale of one to ten, with one being low and ten being high, I would rate the pricing of this solution as a three. Also, there are no additional costs involved in the standard licensing of the solution."

"You should be aware how much the monthly costs are to use, what the initial costs for hardware are, and what the options to expand are, if needed."

More Unitrends pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Non Profit

13%

Manufacturing Company

Government

Retailer

15%

Manufacturing Company

12%

Educational Organization

10%

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	10
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	15
Large Enterprise	8

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

What do you like most about StorageCraft ShadowProtect?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Pricing for SPX MRP/MSP is under $400 per server (Single VM) with a 1-year subscription. After discounts, it could decrease by 20%-30%, and opting for a 3/5/10 server pack may offer even better (lo...

What do you like most about Unitrends?

The most valuable feature of Unitrends for me is the automated feedback

What needs improvement with Unitrends?

In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses—I had to hover over to find that information. Figuring out the scripting part wasn't s...

What is your primary use case for Unitrends?

I use Unitrends to back up my VMware virtual machines and files, ensuring redundancy for both disks and protection against ransomware. I have implemented an air gap strategy by keeping some backups...

Veeam Data Platform vs Arcserve UDP

Comparisons

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Compared 10% of the time

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Compared 10% of the time

HPE Zerto Software vs Arcserve UDP

Compared 5% of the time

Veritas Backup Exec vs Arcserve UDP

Compared 5% of the time

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Veeam Data Platform vs Unitrends

Compared 49% of the time

Commvault Cloud vs Unitrends

Compared 12% of the time

Acronis Cyber Protect vs Unitrends

Compared 12% of the time

Rubrik vs Unitrends

Compared 10% of the time

Veritas Backup Exec vs Unitrends

Compared 9% of the time

More Unitrends Competitors

Product Reports

Download Arcserve UDP product report

Arcserve UDP

September 2025

Download Unitrends product report

August 2025

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

No data available

Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

Unitrends offers cloud replication, remote management, and instant recovery, making it highly versatile for backup needs across physical and virtual nodes. Its seamless functionality and robust support ensure enhanced operational efficiency.

Unitrends is known for its ability to integrate with physical and virtual environments, ideal for backing up Azure VMs, local systems, and diverse operating systems. Users employ Unitrends for daily backups, disaster recovery, and file recovery tasks, protecting servers, VMware, Hyper-V clusters, and legacy systems. Real-time synchronization and monitoring are key to its efficiency, although some areas like interface and support structure require refinement. Pricing and stability concerns, as well as SQL backup sensitivity, suggest room for improvement. Users often encounter issues with billing, renewals, and dual VPN support, seeking more scalable and affordable options.

What are the key features of Unitrends?

Cloud Replication: Enables seamless backup across cloud environments.
Instant Recovery: Provides immediate access to data during disruptions.
Remote Management: Facilitates easy management of backup tasks remotely.
Global Deduplication: Significantly reduces backup sizes.
Real-time Synchronization: Ensures up-to-date data storage.

What benefits should users expect from Unitrends?

Operational Efficiency: Enhanced through its seamless interface and powerful reporting.
Reliability: Offers robust protection against ransomware.
Versatility: Supports diverse operating systems and environments.
Technical Support: Provides consistent and reliable assistance.

In industries like healthcare, financial services, and education, Unitrends plays a critical role in maintaining data integrity and accessibility. It is implemented to simplify backup processes, minimize downtime, and ensure compliance with data protection regulations, offering a comprehensive security strategy.

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology