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Arcserve UDP vs Unitrends comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Arcserve UDP
Ranking in Backup and Recovery
26th
Average Rating
7.6
Reviews Sentiment
5.7
Number of Reviews
44
Ranking in other categories
Disaster Recovery (DR) Software (18th)
Unitrends
Ranking in Backup and Recovery
27th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
35
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2025, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.1%, down from 1.3% compared to the previous year. The mindshare of Unitrends is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Market Share Distribution
ProductMarket Share (%)
Arcserve UDP1.1%
Unitrends0.5%
Other98.4%
Backup and Recovery
 

Featured Reviews

Sergio Itikawa - PeerSpot reviewer
Has supported hybrid IT environments effectively and offers strong data protection
With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.
Derek Schneider - PeerSpot reviewer
Daily recovery tests have validated restore readiness and ensured consistent data protection
The best features of Unitrends include the daily reporting functionality. When backups fail, it is obvious in the logs what caused the issue. Most times it is a credential problem, which is relatively easy to resolve. Though I have experienced a few more challenging issues, nothing has affected critical backup restore functionality. Every time I have needed to restore something, it has worked successfully. The support team is readily available when I need assistance, and they help walk me through issues, solving them within a reasonable timeframe. The automated backup scheduling feature has helped our organization in managing backup timelines and consistency by handling all the work automatically. We set the schedule, breaking things into smaller chunks since our main common area for files is large. I have staggered the backups so some areas receive more attention than others, particularly for less active data. Adding, removing, excluding, and inputting elements is straightforward. The system makes it simple to schedule portions and generate reports on their functionality. The impact of Unitrends' instant recovery features on strengthening data security measures is significant. I generally use instant recovery when restoring specific files or instances where we need data that has changed. The process involves loading the backup, selecting the desired version, waiting for it to unpack, and retrieving the file. Every restore attempt has been successful. I run instant recovery daily in test mode on two virtual machines. I use it to test my domain controller and file server to ensure they communicate properly in the test environment. This ensures that in case of failure, I can activate the recovery and restore server functionality.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows us to back up all the servers and centrally manage them."
"The data protection functionality is the most valuable feature of this solution."
"It's simple to set up."
"Global deduplication is the best feature of this solution."
"It is a very stable solution...It is a scalable solution."
"The ease of use is the best feature of the product."
"The product provides instant and virtual standbys."
"The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too."
"Unitrends has helped us cut down the time that it takes to restore a server to its original configuration."
"The ability to back up both physical and virtual appliances under one roof."
"The ability to diversify jobs within the same server helps break down a large chunk of data into more manageable and concentrated chunks."
"VM backup is much faster and more reliable, as I can test my backups with Data Copy Access jobs."
"The predictive analytics are great and the reporting is awesome."
"Iinstant recovery (allows a spin-up of your image as a VM on the appliance)."
"Stability-wise, I rate this solution a nine out of ten."
"Backup/archive to multiple locations."
 

Cons

"It takes much time to verify and consolidate images for backups."
"Licensing is an area that needs improvement."
"A lot of their new technologies are not very good."
"I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again."
"I don't know whether the tool has VMware integrations. It would be good to cover this area if it doesn't have those."
"Licensing can be quite difficult."
"The support could be more knowledgeable and faster."
"The time to backup servers that sit in DMZ must be improved."
"In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses."
"I would like to see more storage options for the free version."
"Unitrends can be challenging to scale."
"There are some questions as to how safely they are storing backup data."
"The solution’s support and onboarding process needs to be improved."
"Comparing the features and the working pattern, definitely they have to come down on pricing if they want to compete in the market."
"Probably the biggest issue I've had is actually paying for the unit, and part of that problem is that they use a third party for the billing."
"Techs don't see to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution."
 

Pricing and Cost Advice

"The price of StorageCraft ShadowProtect is competitive in the market."
"In comparison to other vendors, it is a low-cost solution."
"The pricing is moderate."
"There is an annual license required for this solution and it is priced well."
"There are annual subscription fees and there are licensing costs for three computers. It is an expensive solution."
"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."
"Its price seems reasonable. Its price is average as compared to the other products I've looked at. We have a three-year license right now. There are no other costs beyond the standard licensing fee."
"I feel that the product is fairly priced."
"Initial pricing is competitive. Renewal pricing is steep, so make sure to project costs for the lifetime of the appliance(s)."
"We found that the cost of Unitrends was about the same as the Dell DR6300. We liked the fact that the Unitrends appliance was all-in-one."
"Pricing model constantly changes."
"No comment."
"The cost of Unitrends definitely draws you in. The licensing is all included in the appliance, which is a great incentive."
"With respect to cost, my advice is to get what you need."
"Talk with the sales guys. They can work with you on the best package."
"When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Manufacturing Company
10%
Government
7%
Non Profit
7%
Retailer
16%
Manufacturing Company
13%
Educational Organization
11%
Non Profit
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise10
Large Enterprise9
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise16
Large Enterprise8
 

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?
Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...
What do you like most about StorageCraft ShadowProtect?
The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.
What is your experience regarding pricing and costs for StorageCraft ShadowProtect?
Pricing for SPX MRP/MSP is under $400 per server (Single VM) with a 1-year subscription. After discounts, it could decrease by 20%-30%, and opting for a 3/5/10 server pack may offer even better (lo...
What do you like most about Unitrends?
The most valuable feature of Unitrends for me is the automated feedback
What needs improvement with Unitrends?
In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses—I had to hover over to find that information. Figuring out the scripting part wasn't s...
What is your primary use case for Unitrends?
I use Unitrends to back up my VMware virtual machines and files, ensuring redundancy for both disks and protection against ransomware. I have implemented an air gap strategy by keeping some backups...
 

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer
No data available
 

Overview

 

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology
Find out what your peers are saying about Arcserve UDP vs. Unitrends and other solutions. Updated: November 2025.
872,922 professionals have used our research since 2012.