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Arcserve UDP vs Unitrends comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Arcserve UDP
Ranking in Backup and Recovery
19th
Average Rating
7.6
Reviews Sentiment
7.7
Number of Reviews
43
Ranking in other categories
Disaster Recovery (DR) Software (11th)
Unitrends
Ranking in Backup and Recovery
36th
Average Rating
7.8
Reviews Sentiment
7.8
Number of Reviews
34
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.2%, down from 1.4% compared to the previous year. The mindshare of Unitrends is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery
 

Featured Reviews

TeresitaSabile - PeerSpot reviewer
Cost savings and efficient decompression but needs better cloud integration
Our primary use case for Arcserve UDP is its decompression feature, which helped us save money by reducing storage needs. Despite moving to cloud applications, we have been using Arcserve UDP for backup and disaster recovery Arcserve UDP has helped our organization save considerable amounts of…
Todd Guthrie - PeerSpot reviewer
The solution can be used to back up servers and Hyper-V cluster nodes, but its support is super expensive
I wouldn't rate Unitrends a ten out of ten because we had some hard drive failures in the appliance. Typically, when you have OneDrive, you can get it replaced. For some particular reason, the situation caused the entire system to crash. We had to reinstall the CentOS operating system on it, and we lost all our backups. They said there was no way to retain it, and it was pretty devastating and concerning that a drive failure would cause the loss of all the data on the appliance. It was extremely disappointing, and we had to start from scratch after three years worth of backup data. I rate Unitrends a nine out of ten for stability.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We are satisfied with Arcserve UDP. The most important feature that we use and why we choose this product is the RHA feature."
"I would recommend it if there is a general case."
"The most valuable feature of Arcserve UDP is its decompression capability."
"The standard backup and restore feature is most used."
"It is a very stable solution...It is a scalable solution."
"The most valuable features are the replication to the cloud and the deduplication."
"It is very stable."
"It is easy to configure."
"I like the fact that you can recover the VMs inside the appliance. For example, they're basically running this appliance on a Linux-based distribution, and they're spinning off KVM virtual machines inside."
"The ability to back up both physical and virtual appliances under one roof."
"Being an appliance-based solution, we were able to migrate backup solutions without having to purchase a lot of hardware separately."
"Stability-wise, I rate this solution a nine out of ten."
"It's not easy to scale it."
"If you are a large organization, this is a product for you."
"The ability to backup both physical and virtual machines, along with having an appliance store the backups locally instead of on a file server, NAS, or SAN."
"The backup feature and recovery option are good because they allow the instant recovery of Hyper-V nodes and files."
 

Cons

"The technical support of the product is an area of concern where improvements are required."
"Arcserve UDP is in the middle range of complexity. The interface can be developed a little bit more to be user-friendly."
"We are looking at scaling up to the cloud and using immutable copies on the cloud. Arcserve UDP 8.0 does have the immutable feature supporting AWS, but I'm looking for multi-cloud support. So, I'm waiting for Arcserve to release that in the next release."
"We could not go into granular details of retrieving backup information."
"The only problem with the solution is that when I change the drive capacity, it has to do a full backup. It's a problem when I have five servers to backup. When I only want to change the size of the drive, I have to do a full backup that can take one week."
"The solution can improve by allowing older versions to support the latest version of the OS."
"We have to use a Microsoft hypervisor for installation which is expensive."
"Licensing can be quite difficult."
"Comparing the features and the working pattern, definitely they have to come down on pricing if they want to compete in the market."
"The ability to run just differentials without pulling the full on your archive."
"Network-based storage stability could be improved."
"It could be a little more customizable."
"The solution’s support and onboarding process needs to be improved."
"Making the seeding process more accessible and easier to understand. Also, make more of the undocumented best practices easier to find."
"There's a lot that can be made better. For example, it could be more scalable."
"​​Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago."
 

Pricing and Cost Advice

"There are annual subscription fees and there are licensing costs for three computers. It is an expensive solution."
"I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."
"The price of this product is high and it should be lower."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a four or five out of ten."
"Normally our customers purchase the premium plus license, rather than the standard one, which provides more options."
"The pricing of the product can be considered to be reasonable enough for the Asian region."
"The solution is expensive."
"I do not work with the pricing or licensing issues of the solution for our organization."
"I would rate the solution's pricing a four out of ten. The licensing is yearly and it depends on the customers."
"Pricing model constantly changes."
"When we renew the Unitrends maintenance contract and update it to the latest version, the cost would be $5,000 per year. There are no hidden costs. They've been transparent with the costs."
"When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement."
"Talk with the sales guys. They can work with you on the best package."
"With respect to cost, my advice is to get what you need."
"No comment."
"The cost of Unitrends definitely draws you in. The licensing is all included in the appliance, which is a great incentive."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Non Profit
11%
Manufacturing Company
9%
Financial Services Firm
7%
Computer Software Company
13%
Retailer
11%
Manufacturing Company
10%
Non Profit
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?
Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...
What do you like most about StorageCraft ShadowProtect?
The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.
What is your experience regarding pricing and costs for StorageCraft ShadowProtect?
Pricing for SPX MRP/MSP is under $400 per server (Single VM) with a 1-year subscription. After discounts, it could decrease by 20%-30%, and opting for a 3/5/10 server pack may offer even better (lo...
What do you like most about Unitrends?
The most valuable feature of Unitrends for me is the automated feedback
What is your experience regarding pricing and costs for Unitrends?
Unitrends is an expensive solution. We've negotiated deals where they've given us the $ 62,000 to $ 64,000 appliance for free but charged $ 90,000 for three years of support.
What needs improvement with Unitrends?
In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses—I had to hover over to find that information. Figuring out the scripting part wasn't s...
 

Comparisons

 

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer
No data available
 

Overview

 

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services
NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology
Find out what your peers are saying about Arcserve UDP vs. Unitrends and other solutions. Updated: July 2025.
861,170 professionals have used our research since 2012.