We performed a comparison between Arcserve UDP and Unitrends based on real PeerSpot user reviews.
Find out in this report how the two Backup and Recovery solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It allows us to back up all the servers and centrally manage them."
"Instant recovery is the most valuable feature of Arcserve UDP."
"The most valuable features are the replication to the cloud and the deduplication."
"The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to log onto the client's system to retrieve the information. It is possible to precisely identify the problem's location. The system categorizes and logs every step in a structured manner, selectively displaying only the essential logs. However, to view a comprehensive log, one must access the line machine log and examine the actual client for detailed logging."
"The ability to switch between different hardware platforms and utilization tools are some of this solution's most valuable features."
"It is easy to configure."
"Arcserve UDP has a good configuration and user interface. It makes the job of an administrator easy."
"I like the tool's speed."
"It is fairly stable."
"It's not easy to scale it."
"I am impressed with the tool's reporting and UniView features."
"The predictive analytics are great and the reporting is awesome."
"I like the fact that you can recover the VMs inside the appliance. For example, they're basically running this appliance on a Linux-based distribution, and they're spinning off KVM virtual machines inside."
"When we talk about a backup point of view, from a backup perspective, it's a good one."
"VM backup is much faster and more reliable, as I can test my backups with Data Copy Access jobs."
"When I have had to use tech support, they've been very good."
"Every time I change the disc, I have to do a full backup."
"A lot of their new technologies are not very good."
"Licensing is an area that needs improvement."
"StorageCraft ShadowProtect can improve by making one console that can control backups of all desktops and servers in one place. Additionally, the recovery process of the backups is very slow and could improve. It's very slow when we went to recover a complete disc but to recover one file is very fast."
"The initial setup was complex."
"The support could be more knowledgeable and faster."
"The solution could improve by being more user-friendly. It can be difficult to assign destinations and choose which files and folders we need to back up. There are some aspects that are unclear."
"In the most recent version of premium plus the replication has been removed, and it should re-added to the solution."
"Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management."
"If the interface could be less complex, it is would be great."
"In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses."
"It seems like Unitrends moved away from enterprise customer engagement and moved more towards the managed service provider market."
"There's a lot that can be made better. For example, it could be more scalable."
"There are a few quirks where the GUI, agent, and back-end are not precisely meshed."
"Techs don't see to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution."
"I would like to see the real-time replication process improved, and a zero RPO feature added."
Arcserve UDP is ranked 18th in Backup and Recovery with 41 reviews while Unitrends is ranked 42nd in Backup and Recovery with 34 reviews. Arcserve UDP is rated 7.6, while Unitrends is rated 7.8. The top reviewer of Arcserve UDP writes "Global deduplication, stable, and flexible licensing options". On the other hand, the top reviewer of Unitrends writes "The solution can be used to back up servers and Hyper-V cluster nodes, but its support is super expensive". Arcserve UDP is most compared with Veeam Backup & Replication, Acronis Cyber Protect, Dell PowerProtect DD (Data Domain), Veritas Backup Exec and Rubrik, whereas Unitrends is most compared with Veeam Backup & Replication, Rubrik, Acronis Cyber Protect, Commvault Cloud and Cohesity DataProtect. See our Arcserve UDP vs. Unitrends report.
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