Arcserve UDP vs Unitrends comparison

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Arcserve UDP

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Executive SummaryUpdated on Sep 11, 2024

Arcserve UDP and Unitrends are both backup and disaster recovery solutions. Arcserve UDP scores higher for ease of use and data reduction, while Unitrends is praised for comprehensive features and reliability.

Features: Arcserve UDP is valued for its efficient data backup, restore processes, and integration capabilities. Unitrends highlights its extensive range of features including ransomware detection and cloud integration, giving it an edge due to its versatile feature set.

Room For Improvement: Arcserve UDP needs improvement in technical support quality, reporting functionalities, and scalability. Unitrends requires more intuitive navigation, better scalability options, and enhancements in user interface simplicity. Arcserve UDP receives more consistent criticism regarding support.

Ease Of Deployment and Customer Service: Arcserve UDP is noted for straightforward deployment but criticized for post-deployment support. Unitrends offers a simpler deployment process and superior customer service, providing a more hassle-free experience.

Pricing and ROI: Arcserve UDP is more economically priced but has mixed reviews on ROI. Unitrends, while more expensive, offers better ROI due to its complete feature set and reliability, justifying its higher cost with a higher perceived value.

To learn more, read our detailed Arcserve UDP vs. Unitrends Report (Updated: April 2025).

Arcserve UDP vs. Unitrends

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

19th

Average Rating

7.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (10th)

Unitrends

Ranking in Backup and Recovery

38th

Average Rating

7.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.3%, down from 1.5% compared to the previous year. The mindshare of Unitrends is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

MukundKambli

Senior Solutions Architect at Team Computers

Global deduplication, stable, and flexible licensing options

I give the solution ten out of ten. This solution offers one dashboard to manage the BC con, disaster recovery plan, DR solution, and backup as well as different licensing options, unlike other OEM products. We are the system integrators for our clients, so we design the solution as per the customer's requirements. We provide several solutions options to our clients such as Druva inSync, Druva Phoenix, and Arcserve UDP with the specifications and the client makes a decision based on their requirements. I would advise potential users to first be clear on whether they are going to use it as a backup solution for compliance purposes, just wanting to take the backups of files and servers, or for instant recovery. The IQ and RPO discussion with our customers usually takes 30 minutes. I recommend this solution.

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Todd Guthrie

Director Of Information Technology at Creation Technologies

The solution can be used to back up servers and Hyper-V cluster nodes, but its support is super expensive

I wouldn't rate Unitrends a ten out of ten because we had some hard drive failures in the appliance. Typically, when you have OneDrive, you can get it replaced. For some particular reason, the situation caused the entire system to crash. We had to reinstall the CentOS operating system on it, and we lost all our backups. They said there was no way to retain it, and it was pretty devastating and concerning that a drive failure would cause the loss of all the data on the appliance. It was extremely disappointing, and we had to start from scratch after three years worth of backup data. I rate Unitrends a nine out of ten for stability.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Our customers are happy with the product’s functionality."

"It is a very stable solution...It is a scalable solution."

"We are satisfied with Arcserve UDP. The most important feature that we use and why we choose this product is the RHA feature."

"The data protection functionality is the most valuable feature of this solution."

"The solution has no limitations because it does backup for Linux and Windows."

"It allows us to back up all the servers and centrally manage them."

"The backup is the most valuable feature. It also makes storage very easy."

"The most valuable feature of Arcserve UDP is live replication."

More Arcserve UDP pros

"The backup feature and recovery option are good because they allow the instant recovery of Hyper-V nodes and files."

"The ability to backup both physical and virtual machines, along with having an appliance store the backups locally instead of on a file server, NAS, or SAN."

"It is very easy to set up and get started. Almost too easy. We racked this device and had it up and running in less than 15 minutes."

"The predictive analytics are great and the reporting is awesome."

"It is an easy system to use. The support, if needed, is always willing to help."

"It's not easy to scale it."

"Backup/archive to multiple locations."

"The ability to diversify jobs within the same server helps break down a large chunk of data into more manageable and concentrated chunks."

More Unitrends pros

Cons

"One area for improvement in Arcserve UDP is its capability to interact with other cloud servers."

"It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration."

"The tool doesn't provide cloud integration in India."

"The speed of restores should be improved. We have found the speed of large restores rather slow."

"The solution can improve by allowing older versions to support the latest version of the OS."

"Its interface can be improved. I find it unintuitive."

"We cannot restore each user's mailbox. Each user's mailbox should be independently restorable. Also, this solution is very slow. If you select all of the servers, it runs for a long time... It needs to be faster. Finally, If anything happens to one server we should be able to switch to another server."

"The support could be more knowledgeable and faster."

More Arcserve UDP cons

"The solution’s support and onboarding process needs to be improved."

"It would be great to have the job throttle/limit the max number of backups on a single ESXi host."

"No appliance update notifications."

"It seems like Unitrends moved away from enterprise customer engagement and moved more towards the managed service provider market."

"The solution's base operating system needs to be improved."

"Making the seeding process more accessible and easier to understand. Also, make more of the undocumented best practices easier to find."

"Unitrends can be challenging to scale."

"I would like to see the real-time replication process improved, and a zero RPO feature added."

More Unitrends cons

Pricing and Cost Advice

"The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware."

"There is an annual license required for this solution and it is priced well."

"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."

"I rate the product price a five on a scale of one to ten, where one is low price and ten is high price."

"The solution is priced well compared to other solutions."

"The price is based on the number of sockets. We use a four-socket price that includes two servers and the cost is $4,375."

"The price of this product is high and it should be lower."

"It is approximately $400 to purchase a virtual service outright."

More Arcserve UDP pricing and cost advice

"Talk with the sales guys. They can work with you on the best package."

"We found that the cost of Unitrends was about the same as the Dell DR6300. We liked the fact that the Unitrends appliance was all-in-one."

"Their licensing depended on the number of CPUs you had."

"Pricing model constantly changes."

"No comment."

"With respect to cost, my advice is to get what you need."

"When we renew the Unitrends maintenance contract and update it to the latest version, the cost would be $5,000 per year. There are no hidden costs. They've been transparent with the costs."

"I would rate the solution's pricing a four out of ten. The licensing is yearly and it depends on the customers."

More Unitrends pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Non Profit

10%

Government

Financial Services Firm

Computer Software Company

13%

Manufacturing Company

10%

Government

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about StorageCraft ShadowProtect?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Pricing for SPX MRP/MSP is under $400 per server (Single VM) with a 1-year subscription. After discounts, it could decrease by 20%-30%, and opting for a 3/5/10 server pack may offer even better (lo...

What do you like most about Unitrends?

The most valuable feature of Unitrends for me is the automated feedback

What is your experience regarding pricing and costs for Unitrends?

Unitrends is an expensive solution. We've negotiated deals where they've given us the $ 62,000 to $ 64,000 appliance for free but charged $ 90,000 for three years of support.

What needs improvement with Unitrends?

In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses—I had to hover over to find that information. Figuring out the scripting part wasn't s...

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Product Reports

Arcserve UDP

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Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

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Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

Organizations rely on Unitrends to back up and protect both physical and virtual servers with compatibility for legacy systems and an appliance model.

Unitrends supports Microsoft Hyper-V clusters, VMware ESXi clusters, SQL databases, and Exchange DAGs. Valuable for K-12 schools for continuous monitoring via a graphical interface, it also offers real-time synchronization, file restoration, report generation, email status updates, redundancy, and ransomware protection. Features include effective technical support, instant recovery, detailed reporting, real-time synchronization, global deduplication, cross-compatibility for OS backups, and frequent updates. Easy to install for Hyper-V appliances, the platform benefits users with its dashboard insights, saving time and ensuring reliability. While improvements are needed in high availability features, customer engagement, cloud capabilities, storage options, and the free version, the UI, configuration complexity, pricing, and support costs also demand attention. Users find scaling challenging and desire better feature parity with competitors, clearer recovery information, improved scripting, and flexible retention settings based on repository.

What are the most important features?

Effective technical support
Instant recovery
Detailed daily and email reporting
User-friendly interface
Real-time synchronization
Global deduplication
Cross-compatibility for diverse OS backups
Frequent updates
Ease of installation for Hyper-V appliances
Automated feedback
UniView features
Instant power-on
Cost-effective pricing
Time-saving dashboard insights

What benefits or ROI should users look for?

Time-saving features
Efficient data synchronization
Enhanced data recovery and protection
Accurate reporting and insights
Cost-effective and reliable solution

K-12 schools use Unitrends for continuous monitoring and verification via a graphical interface. Its real-time synchronization, file restoration, and report generation features support educational institutions' needs, ensuring data protection and operational efficiency.

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology

Arcserve UDP vs. Unitrends