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AppSheet vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 4, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AppSheet
Ranking in No-Code Development Platforms
4th
Average Rating
8.8
Reviews Sentiment
7.8
Number of Reviews
9
Ranking in other categories
No ranking in other categories
ServiceNow
Ranking in No-Code Development Platforms
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
232
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd)
 

Mindshare comparison

As of May 2026, in the No-Code Development Platforms category, the mindshare of AppSheet is 4.6%, down from 5.3% compared to the previous year. The mindshare of ServiceNow is 5.9%, down from 16.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
No-Code Development Platforms Mindshare Distribution
ProductMindshare (%)
ServiceNow5.9%
AppSheet4.6%
Other89.5%
No-Code Development Platforms
 

Featured Reviews

Varun Kumar Gupta - PeerSpot reviewer
Senior Manager Information Technology Program Manager at Microtek International
Centralized task tracking has transformed team collaboration and has saved significant time
The features or capabilities of AppSheet that I have found the most valuable include Freeze Panes, which is one of the most valuable features, and Dropdown, which is another valuable feature. Freeze Panes is extremely important because it freezes the first top row of the sheet. When I'm scrolling the sheet and going down, I can see the first row on the screen full time while scrolling to my data. This is a very beautiful feature of Google Sheets. Additionally, the dropdown feature allows me to write yes, no, and not applicable against a particular line item without typing every time by creating a dropdown. I write it once with yes, no, not applicable, and then I select that option. The real-time updates in AppSheet improve collaboration in my team because 40 people in the same department operate on a single Google Sheet. They all update their tasks, their projects, and everything on that same sheet, which is a massive leap in technology. Otherwise, I would be mailing a single Excel sheet to 40 people and getting everybody's input from them all manually, which would be extremely time-consuming. It's a massive technology jump when it comes to collaboration.
Hemanthreddy Vakiti - PeerSpot reviewer
Data engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The real-time updates in AppSheet improve collaboration in my team because 40 people in the same department operate on a single Google Sheet, and they all update their tasks, their projects, and everything on that same sheet, which is a massive leap in technology."
"We have built a workflow using this solution to do our day-to-day operations and then monitor our agents in the field, and we are able to track their work when they do projects and when they finish their tasks, getting a report on all of this information which has definitely made life easier."
"With Google, even if you find a bug or something, it is solved quickly."
"The security of the solution is very good."
"The solution is quite efficient, elaborate, sophisticated, fast, and easy to use."
"A feature I found most valuable in AppSheet is its intuitive UI/UX design, as that makes the platform very easy for customers to use. The solution also has a drag and drop feature that's quite good. I also found AppSheet integration with the cloud platform to be quite good."
"The solution is pretty simple to implement."
"AppSheet is easy to set up and easy to use."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"I have found that sorting and grouping functions are particularly useful."
"We definitely see a return on investment, particularly regarding time saved, as automation has enabled us to move invoices to customers much faster than before, saving five to ten days of cycle time for each invoice."
"It's ease of use, extensibility and just the ability to take it out of the box and use it with minimal custom configuration."
"For me, the most valuable feature is the flexibility it allows in customization."
"The subsequent chain of tasks, I believe, is valuable."
"Go ahead and get it. You'll have a cleaner insight into your organization, and how it's really working."
 

Cons

"No improvements are required as AppSheet is quite efficient."
"They only give a single sign-on at a very high cost."
"They could improve by providing more language support other than English, integrate better with other databases, and provide a better UX."
"The solution needs to improve its SQL database capabilities."
"If I need more than that figure, then I'm not sure how scalable AppSheet is."
"There needs to be an improvement in their operation vision. They need to see things more globally because at the moment they are very North-America focused. We do not always have mobile applications and the way we use them is slightly different in Africa from the way they use them in America."
"They only give a single sign-on at a very high cost. The pricing is too high and the overall solution is far too expensive."
"AppSheet should continue to make the tool's features easy to use, such as the ability to add additional notes or notifications."
"Sometimes you have to finagle their help desk to get the right answers."
"It could be easier to use. It's a bit complicated and the user experience isn't exactly easy."
"Everything is really good, but I believe ServiceNow should improve the pricing. If they are costing that much, they should not have any server crashes because we occasionally face server kind of issues when we are moving from one environment to another."
"While ServiceNow has many options, the number of options can sometimes be confusing regarding where to click or how things work, as it is based on configuration provided by the administrator."
"Their licensing cost is significant. The pricing is high."
"When it comes to changing some of the features, I would like a little more leeway."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module."
 

Pricing and Cost Advice

"There is a license required to use this solution and it costs approximately $10 per user a month. I am paying $300 a month for 30 licenses."
"In terms of how much AppSheet costs, I'm currently on the free tier, but if I need to add more users to it in the future, I will go with the paid version."
"The tool is available at a low price."
"I chose this solution because it was cheaper than other competitors."
"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
"The CapEx version is great."
"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
"There is an annual subscription to use this solution."
"It is an expensive platform."
"In Tunisia, the companies find the licensing costs to be expensive."
"It is fairly expensive."
"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
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Top Industries

By visitors reading reviews
Comms Service Provider
13%
Financial Services Firm
11%
Computer Software Company
11%
Manufacturing Company
10%
Financial Services Firm
12%
Manufacturing Company
10%
Government
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Large Enterprise4
By reviewers
Company SizeCount
Small Business56
Midsize Enterprise35
Large Enterprise179
 

Questions from the Community

What is your experience regarding pricing and costs for AppSheet?
The pricing and licensing of AppSheet are quite competitive. Even the Google One membership or its plans are quite cheap, so that is not an issue. When compared to the Microsoft Suite of Apps, Goog...
What needs improvement with AppSheet?
What I think could be improved or enhanced in AppSheet includes the timeline feature, as that is something which is a real pain point and not very efficient in Google Sheets.
What is your primary use case for AppSheet?
My usual use cases for AppSheet involve tracking our IT projects and tasks. All the projects of our IT department and all the tasks are tracked under Google Sheets and AppSheet. Another use case is...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What is your experience regarding pricing and costs for ServiceNow?
ServiceNow's pricing is fine. We have accounting for each headcount for ServiceNow, and the pricing is actually good.
 

Comparisons

 

Overview

 

Sample Customers

Husqvarna, Solvay
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about AppSheet vs. ServiceNow and other solutions. Updated: April 2026.
894,668 professionals have used our research since 2012.