We performed a comparison between AppDynamics and ITRS Geneos based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Management (APM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The most valuable feature is application monitoring."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"It does everything we wanted it to do."
"The simplicity of the dashboard is very good."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"The monitoring so far has been good and we are happy with it."
"The SAP monitoring element is very helpful."
"Transition tracing is the most valuable is pretty easy and useful, but the user experience piece is also good."
"AppDynamics is easy to implement if you follow the documentation, and the documentation that they provide is good."
"It gives me the ability to trace logs between transactions, for example, a DB transaction or JVM transaction from one hub to the other. I can easily find out where the problem is or where the bottleneck of the issues lies."
"The initial setup is simple."
"I find troubleshooting is quicker because we can drill down into the end points and see which endpoints are getting critical. Visibility-wise, the micro details are easy to find."
"The AppDyniamics technical support is good. We haven't had any problems with them. They answer very quickly."
"I have found the main feature of the solution to be its ability to analyze an application's code to see where there are issues. Additionally, it is easy to use and configure."
"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."
"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."
"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."
"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."
"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"It is very difficult to award the service level cycles at an endpoint level."
"The solution is quite expensive."
"They should bring the pricing down to be more competitive."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"If AppDynamics could do a one-agent function with their actual monitoring effectiveness, it will be the greatest tool."
"There are many KPIs that are not available in AppDynamics."
"The end-user experience is not really good because we can't catch all of the transactions. We only can catch the full stack of flow transactions, but I think that this is caused by the technology they use. If they will catch every transaction, it will cause a very big load on the performance of applications. The monitoring of all transactions needs improvement."
"The worst part is that the AppDynamics SaaS Environment has a lot of downtimes, and AppDynamics, despite our efforts, does not give us any feedback on these downtimes/incidents."
"At this time, we don't have much visibility on the virtual environment, monitoring, and all other things. We have visibility only for database monitoring, and we have noticed performance impact when deploying database agents on the database server. We got to know this from AppDynamics support also that we should not deploy database agents from the database server. When agents are deployed on the same server and the database is monitored from there, we are not getting database server metrics. Therefore, we don't have those insights, and sometimes, we struggle because of that. They can improve this functionality so that we do not have a performance impact, and we can deploy anywhere. This would help us a lot. In terms of end-user monitoring, currently, it is not working for us because there are some complexities. It is a little complicated, and it takes a little bit of time to understand where you need to make changes. It would be very helpful if they can provide some template designs for end-user monitoring. When our servers are running on VMs, we don't get many insights from the VM side. I don't know whether it is possible to have visibility beyond the database, server, and application and whether there are some features where we can deploy AppDynamics on VMs as well. Such functionality would give us more control over storage, VM, OS, and database. It will also provide complete visibility of our hardware and software."
"Installation and configuration can be very tough. An average user without specialized knowledge can't do this. You need to have DevOps and QA teams handle it. During installation, a lot of customers get stuck trying to track the database or the API part, and they have to contact customer support."
"There could be some improvement in the constructions of the diagrams, it is too difficult currently."
"The initial setup could be easier."
"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."
"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."
"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."
"Mobile phone integration is probably not as rich as it could be."
"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."
AppDynamics is ranked 3rd in Application Performance Management (APM) with 35 reviews while ITRS Geneos is ranked 7th in Application Performance Management (APM) with 5 reviews. AppDynamics is rated 7.6, while ITRS Geneos is rated 8.6. The top reviewer of AppDynamics writes "Great dashboards, with good SAP monitoring but needs to be more reasonably priced". On the other hand, the top reviewer of ITRS Geneos writes "You can easily pull data together onto a screen to show business flow". AppDynamics is most compared with Dynatrace, Elastic Observability, Splunk, Datadog and Splunk IT Service Intelligence (ITSI), whereas ITRS Geneos is most compared with Splunk, Dynatrace, Zabbix, Nagios XI and Grafana. See our AppDynamics vs. ITRS Geneos report.
See our list of best Application Performance Management (APM) vendors.
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