AppDynamics vs ITRS Geneos comparison

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AppDynamics Logo
18,890 views|12,224 comparisons
89% willing to recommend
ITRS Logo
4,379 views|2,313 comparisons
96% willing to recommend
Comparison Buyer's Guide
Executive Summary
Updated on Jun 27, 2023

We performed a comparison between AppDynamics and ITRS Geneos based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Check Point Harmony Connect's difficulty level seems to depend on the user's familiarity with the portal. On the other hand, Prisma Access by Palo Alto Networks' setup complexity is influenced by the size of the enterprise and the expertise of the IT staff. Pre-deployment preparation for Prisma Access could take a considerable amount of time ranging from a few days to a couple of months.
  • Features: AppDynamics is great for alerting and release management, building dashboards, and providing business insights. It is also very user-friendly and scalable. On the other hand, ITRS Geneos is highly customizable and has real-time monitoring capabilities, making it a standout tool in the industry. Its flexible dashboard also makes it a powerful option for users.
  • Pricing: AppDynamics is costly and has a complicated licensing system, while ITRS Geneos offers a flexible pricing model that is based on usage and industry. ITRS Geneos even has free training available, but some businesses have switched to other monitoring tools because of the cost.
  • Service and Support: Technical support is decent but could be more prompt in communication. ITRS Geneos receives high praise for technical support, but some reviewers note slow response times and communication issues.
  • ROI: AppDynamics measures performance and enhances JVM performance, leading to significant ROI for clients. ITRS Geneos identifies issues and prevents downtime.

Comparison Results: AppDynamics stands out for its extensive range of features, including the ability to monitor applications of different technologies, release management capabilities, and business insights. ITRS Geneos, on the other hand, is highly customizable and flexible, with real-time data monitoring and reasonable pricing. However, it lacks a mobile app and needs improvement in dashboarding and cloud monitoring. AppDynamics is preferred overall for its comprehensive features.

To learn more, read our detailed AppDynamics vs. ITRS Geneos Report (Updated: May 2024).
771,968 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I like that AppDynamics allows every organization to have what they want to see, like for my organization, we're able to customize the dashboard to show us details of what we want to see in our transactions.""AppDynamics' most valuable feature is Business iQ, which is based on analytics.""We have been able to monitor our applications more accurately.""The most valuable feature of AppDynamics is its ability to track the transactions between different applications.""Despite dozens of deployments across hundreds of applications- we have yet to see a case where AD is negatively impacting application execution or functionality.""This solution is easy to use and very powerful, it is a complete tool for us.""Has helped us to increase customer acquisitions and reduce revenue leakage.""The AppDyniamics technical support is good. We haven't had any problems with them. They answer very quickly."

More AppDynamics Pros →

"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.""ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert""One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support.""It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console.""The great advantage of this tool is real-time monitoring.""One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL.""Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment.""One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

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Cons
"The dashboard can be better. Also, the automated reports could be improved.""AppDynamics is dealing with a lot of products and technologies, so we need to have clear documentation.""More native support for other hardware is needed because having to install various extensions and perform extra setup for different devices is really challenging, and not as easy or straightforward as it is in other products.""The GUI can be overwhelming at first to a novice Dev or Ops support person, and the possible root causes of an issue do not bubble up to the first screen you see.""I’d like to see better out-of-the-box visual reporting so that we can roll this up to management.""At this time, we don't have much visibility on the virtual environment, monitoring, and all other things. We have visibility only for database monitoring, and we have noticed performance impact when deploying database agents on the database server. We got to know this from AppDynamics support also that we should not deploy database agents from the database server. When agents are deployed on the same server and the database is monitored from there, we are not getting database server metrics. Therefore, we don't have those insights, and sometimes, we struggle because of that. They can improve this functionality so that we do not have a performance impact, and we can deploy anywhere. This would help us a lot. In terms of end-user monitoring, currently, it is not working for us because there are some complexities. It is a little complicated, and it takes a little bit of time to understand where you need to make changes. It would be very helpful if they can provide some template designs for end-user monitoring. When our servers are running on VMs, we don't get many insights from the VM side. I don't know whether it is possible to have visibility beyond the database, server, and application and whether there are some features where we can deploy AppDynamics on VMs as well. Such functionality would give us more control over storage, VM, OS, and database. It will also provide complete visibility of our hardware and software.""When you have high stress of visits I do not know if you are more stress because of the amount of visits or because you have to wait eternal 60 seconds to find out it things are going well or you already have mess.""AppDynamics should improve its ability to track all the transactions."

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"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature.""Data visualization – real time and historical – is a weakness.""There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for.""We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time.""Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities.""The dashboard feature is full of bugs. Grouping items results in a distorted dashboard.""They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome.""ITRS Geneos cloud monitoring is very weak and can use improvement."

More ITRS Geneos Cons →

Pricing and Cost Advice
  • "The product’s licencing policy is competitive. However, properly identify and size your needs to get the best rate."
  • "As a technical person, and as an application development team, they all understand that this is the right tool for us. But when it comes to budget and financial matters, it takes days and weeks to convince upper management to buy this tool. So they should do something more on licensing costs."
  • "It is not a cheap tool, but you also save in manpower to setup because it is easy and fast. At the end of the day, I think the revenue is much better. BUT, they have an awful co-term mode of licensing."
  • "It could be cheaper. It's a little cost prohibitive. There are so many features that also show a lot of value, but it’s not always easy to justify the cost."
  • "Because it is priced per JVM, the price can increase pretty fast, into the millions. We have had challenges because we had to justify the price to our clients, as well, when we are putting in certain tools."
  • "It would be better if there were more solutions incorporated into the base price. ​"
  • "The way it is structured in terms of price could be better. You pay for individual modules and that adds on to the cost, which detracts you from implementing those modules and slows you down."
  • "Take into consideration what you get for specific pricing models and how much it costs to add on things you may need later.​"
  • More AppDynamics Pricing and Cost Advice →

  • "You will get the best price if you get a single global deal."
  • "The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
  • "Pricing and licensing is based on the requirements."
  • "The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
  • "Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
  • "It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
  • "When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
  • "Given our spend and the amount of service we have in it, the pricing is quite reasonable."
  • More ITRS Geneos Pricing and Cost Advice →

    report
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    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with… more »
    Top Answer:The solution saves time and cost.
    Top Answer:I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.
    Top Answer:The pricing is high. Licensing fees might be around 500$ per server monthly.
    Top Answer:ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data if… more »
    Ranking
    Views
    18,890
    Comparisons
    12,224
    Reviews
    21
    Average Words per Review
    462
    Rating
    8.0
    Views
    4,379
    Comparisons
    2,313
    Reviews
    11
    Average Words per Review
    1,415
    Rating
    7.9
    Comparisons
    Dynatrace logo
    Compared 22% of the time.
    Grafana logo
    Compared 11% of the time.
    Prometheus logo
    Compared 10% of the time.
    Datadog logo
    Compared 10% of the time.
    Also Known As
    AppD, AppDynamics APM
    Geneos
    Learn More
    Overview

    AppDynamics is a leader in APM (application performance monitoring) tools. The solution is designed to help you spot application issues on the spot so you can get to the root causes of problems, all in real time. In addition, AppDynamics offers seamless traceability and is fully capable of enhancing application performance and visibility in the multicloud world. It uses AI to solve application problems and prevent them from occurring in the future. AppDynamics is a great tool that can help your organization make critical, strategic decisions and is ideal for businesses of all sizes.

    AppDynamics Features

    AppDynamics has many valuable key features. Some of the most useful ones include:

    • Code level visibility
    • Dynamic baselining
    • Powerful alerting
    • Visibility and control
    • Quick installation
    • Mobile real-user monitoring
    • Browser real-user monitoring
    • Application performance management
    • Database agents
    • Server visibility
    • Trend database performance over time
    • Data retention
    • Monitors multiple platforms
    • Troubleshoots performance issues
    • Synthetic monitoring
    • Continuously monitors in a high-volume environment

    AppDynamics Benefits

    There are many benefits to implementing AppDynamics. Some of the biggest advantages the solution offers include:

    • Deep insights: The AppDynamics solution can provide deep insights into your processes, including real-time insights into performance, user experience, objectives, and business outcomes.
    • Unified monitoring: With AppDynamics, six monitoring applications are combined into a single robust solution. In turn, you gain complete visibility and multi-channel user experience management. The solution’s unified monitoring also quickly produces previews that are more accurate.
    • Data-led customer experience: By using AppDynamics, you can ingest and analyze data across your entire technology stack and transform it into detailed visualizations. This allows you to easily make the right business decisions while enhancing the user experience and also driving better business results.
    • Advanced network visibility: AppDynamics allows you to gain insight across your entire technology stack. As a result, you have greater visibility of the external networks that your applications rely on, which enables you to quickly resolve issues with connections to Domain Name Service (DNS), Internet Service Providers (ISPs) and Software-as-a-Service (SaaS) providers.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the AppDynamics solution.

    Chandan K., Associate Director at a financial services firm, says, “The tracing is the most important aspect of the solution. The way it traces the information within the particular application or within the particular infrastructure is great. That actually helps. Apart from that, all of the data that's in the production APM is good.”

    PeerSpot user, Yacin H., Responsable Commercial at Zen Networks, mentions, “You can use one module for each server, for each application, and for each API”. He also adds, “With the solution you can put add-ons on it and it's very customizable. You can customize it easily. If you want something that the tool doesn't have, you can add it easily.”

    Another reviewer, a Head Of Information Technology at a mining and metals company expresses, "The solution helps us save a lot of time on certain tasks. The dashboards of the solution are excellent. The stability is good.”

    David G., Systems Engineer at a tech services company, states, “The solution has beneficial application analysis, is highly scalable, and has a great ROI.”

    ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

    Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

    Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

    For more information, please visit https://www.itrsgroup.com/products/geneos

    Sample Customers
    Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers
    ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
    Top Industries
    REVIEWERS
    Financial Services Firm32%
    Computer Software Company12%
    Manufacturing Company6%
    Aerospace/Defense Firm6%
    VISITORS READING REVIEWS
    Educational Organization41%
    Financial Services Firm17%
    Computer Software Company10%
    Manufacturing Company5%
    REVIEWERS
    Financial Services Firm92%
    Computer Software Company5%
    Marketing Services Firm3%
    VISITORS READING REVIEWS
    Financial Services Firm76%
    Computer Software Company5%
    University3%
    Non Profit2%
    Company Size
    REVIEWERS
    Small Business18%
    Midsize Enterprise14%
    Large Enterprise69%
    VISITORS READING REVIEWS
    Small Business8%
    Midsize Enterprise46%
    Large Enterprise46%
    REVIEWERS
    Small Business11%
    Midsize Enterprise21%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise6%
    Large Enterprise87%
    Buyer's Guide
    AppDynamics vs. ITRS Geneos
    May 2024
    Find out what your peers are saying about AppDynamics vs. ITRS Geneos and other solutions. Updated: May 2024.
    771,968 professionals have used our research since 2012.

    AppDynamics is ranked 5th in Application Performance Monitoring (APM) and Observability with 155 reviews while ITRS Geneos is ranked 11th in Application Performance Monitoring (APM) and Observability with 57 reviews. AppDynamics is rated 8.2, while ITRS Geneos is rated 8.2. The top reviewer of AppDynamics writes "Very good real-time monitoring capabilities, deep problem diagnosis, and transaction mapping". On the other hand, the top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". AppDynamics is most compared with Dynatrace, Elastic Observability, Datadog, Splunk Enterprise Security and ThousandEyes, whereas ITRS Geneos is most compared with Dynatrace, Grafana, Prometheus, Datadog and Splunk Enterprise Security. See our AppDynamics vs. ITRS Geneos report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.