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Amazon Textract vs Dialogue comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon Textract
Average Rating
7.2
Reviews Sentiment
6.1
Number of Reviews
4
Ranking in other categories
Intelligent Document Processing (IDP) (9th)
Dialogue
Average Rating
9.6
Number of Reviews
2
Ranking in other categories
Personalization Engines (16th)
 

Mindshare comparison

Amazon Textract and Dialogue aren’t in the same category and serve different purposes. Amazon Textract is designed for Intelligent Document Processing (IDP) and holds a mindshare of 3.9%, up 3.1% compared to last year.
Dialogue, on the other hand, focuses on Personalization Engines, holds 0.5% mindshare.
Intelligent Document Processing (IDP) Market Share Distribution
ProductMarket Share (%)
Amazon Textract3.9%
ABBYY Vantage10.6%
UiPath IXP9.8%
Other75.7%
Intelligent Document Processing (IDP)
Personalization Engines Market Share Distribution
ProductMarket Share (%)
Dialogue0.5%
SAS Customer Intelligence 36017.5%
Adobe Target10.6%
Other71.4%
Personalization Engines
 

Featured Reviews

SomdipRoy - PeerSpot reviewer
Have faced limitations due to integration complexity but have processed documents efficiently and reduced manual effort
Bedrock is basically a framework that can manage multiple large language models. Another useful tool is Amazon Textract which extracts text from documents. It helps with compliance because Amazon Textract itself doesn't store anything. When hundreds of documents are uploaded in an S3 bucket, the S3 bucket will store the documents, but Amazon Textract itself doesn't store anything. It pulls the contents of the documents and then passes them on to the next system, making it compliant. It helps in a great way by reducing the load on LLM and reducing the cost.
TM
Shows customers the right product quickly, increasing their chances of purchase
Dialogue needs to have a dedicated Magento extension. This would have made our integration much easier. I'm assuming this is something that they will develop later on. Some transparency to the actual results, meaning that it would be interesting to know that 50 percent of our customers look at product A, then product B, and this is why the system is now showing product A and B to multiple people. It would be interesting to learn things about the business from their plugin, because they collect the data, then that data is useful to make things better. Aside from their internal capabilities, by sharing information with us, we could make things better. This would be a good cycle between the two companies. I wanted the ability to do an external A/B test through Google Analytics, but they have already implemented and added this important feature to the system.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The support is actually very good; I've worked with Azure and Oracle Cloud Infrastructure, but compared to the others, AWS support is excellent."
"Amazon Textract was easy to use."
"In a project, I integrated Amazon Textract with Bedrock and passed the extracted document text to the LLM using Bedrock."
"Amazon Textract is superior because it has features that allow you to use analytics or intelligent automation with the OCR; it will automatically identify key and value pairs, so you can use the data easily."
"With the help of Amazon Textract, we are reducing labor and manpower because with just one API call, we can get all the extracted information with its coordinates."
"Amazon Textract is superior because it has features that allow you to use analytics or intelligent automation with the OCR; it will automatically identify key and value pairs, so you can use the data easily."
"The content is embedded into the page. It is a seamless recommendation and the customer doesn't know it comes from a different source."
"Dialogue's personalization capabilities offer suggestions and recommendations specifically targeted to each shopper. The buyer's experience on our site is positive because we have over 4,000 products. While browsing through the website, Dialogue shows them the right product very quickly. This makes their life easier, therefore increasing their chances of purchasing."
 

Cons

"Sometimes the tabular data does not process properly for complex tabular structures or complex tables."
"Some easy integration with other systems could be improved."
"Some easy integration with other systems could be improved."
"They should provide an offline solution because in many areas in India and outside, there are clients facing Internet issues."
"They should provide an offline solution because in many areas in India and outside, there are clients facing Internet issues."
"The product has not given correct results for me. It was not accurate, especially with handwritten items and documents with pencil marks, which Amazon Textract failed to identify correctly."
"Dialogue needs to have a dedicated Magento extension. This would have made our integration much easier."
"Dialogue needs to find more ways to have people engage with it. When customers' engagement is increased, it's amazing. At the moment, only about 10 percent of the traffic engages with it. We need it to be higher. If we can have more people use it in their journey, that definitely would make the general conversion rate higher."
 

Pricing and Cost Advice

Information not available
"It is expensive."
"It makes economical sense. Our customers are happy with the pricing."
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Top Industries

By visitors reading reviews
Financial Services Firm
38%
Computer Software Company
9%
Manufacturing Company
7%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Amazon Textract?
I did not think about the cost that much because we have to fulfill the customer's requirement. Whatever they demand, we do not think about cost at first. Whatever the cost involved, we will pay fo...
What needs improvement with Amazon Textract?
The main benefit of using Amazon Textract needs improvement, specifically when we extract the tabular data, it is very complicated to get its coordinate functions. We get the coordinates for child ...
What is your primary use case for Amazon Textract?
There was a use case for the healthcare domain where we have to process dental claims and EOB documents. For that document, we have to extract the information in the structured tabular format as we...
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Comparisons

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Overview

 

Sample Customers

Cambia, Change Healthcare, ClearDATA
L'Occitane, Sabon, GA-DE, :story
Find out what your peers are saying about ABBYY, UiPath, Automation Anywhere and others in Intelligent Document Processing (IDP). Updated: November 2025.
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