Try our new research platform with insights from 80,000+ expert users

Amazon Textract vs Dialogue comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon Textract
Average Rating
6.4
Reviews Sentiment
4.3
Number of Reviews
3
Ranking in other categories
Intelligent Document Processing (IDP) (12th)
Dialogue
Average Rating
9.6
Number of Reviews
2
Ranking in other categories
Personalization Engines (16th)
 

Mindshare comparison

Amazon Textract and Dialogue aren’t in the same category and serve different purposes. Amazon Textract is designed for Intelligent Document Processing (IDP) and holds a mindshare of 4.7%, up 2.1% compared to last year.
Dialogue, on the other hand, focuses on Personalization Engines, holds 0.2% mindshare, down 0.3% since last year.
Intelligent Document Processing (IDP) Market Share Distribution
ProductMarket Share (%)
Amazon Textract4.7%
ABBYY Vantage12.9%
UiPath Document Understanding11.5%
Other70.9%
Intelligent Document Processing (IDP)
Personalization Engines Market Share Distribution
ProductMarket Share (%)
Dialogue0.2%
SAS Customer Intelligence 36018.5%
Adobe Target10.7%
Other70.6%
Personalization Engines
 

Featured Reviews

Anuj Pratap Singh - PeerSpot reviewer
Achieve efficient automation in document processing with advanced data extraction features
When discussing Amazon Textract, the handwritten OCR quality is good. I'm working with multiple OCR solutions for handwritten data, and Amazon Textract is much better than other solutions. Amazon Textract is superior because it has features that allow you to use analytics or intelligent automation with the OCR. It will automatically identify key and value pairs, so you can use the data easily. For instance, if a PDF mentions a name, Amazon Textract can identify the key and value, translating that data automatically. Implementing Amazon Textract decreases manual effort in document processing tasks. For example, if any data entry is done by one employee, using the OCR will automatically decrease the man-hours required. Amazon Textract helps in compliance and auditing efforts because if I have a 100-page report that needs summarizing, I first need to extract data from it and input it into Excel. This data copy-pasting can be a challenging task for a human, but OCR simplifies it, enabling calculations to be implemented much faster and more efficiently.
TM
Shows customers the right product quickly, increasing their chances of purchase
Dialogue needs to have a dedicated Magento extension. This would have made our integration much easier. I'm assuming this is something that they will develop later on. Some transparency to the actual results, meaning that it would be interesting to know that 50 percent of our customers look at product A, then product B, and this is why the system is now showing product A and B to multiple people. It would be interesting to learn things about the business from their plugin, because they collect the data, then that data is useful to make things better. Aside from their internal capabilities, by sharing information with us, we could make things better. This would be a good cycle between the two companies. I wanted the ability to do an external A/B test through Google Analytics, but they have already implemented and added this important feature to the system.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With the help of Amazon Textract, we are reducing labor and manpower because with just one API call, we can get all the extracted information with its coordinates."
"Amazon Textract is superior because it has features that allow you to use analytics or intelligent automation with the OCR; it will automatically identify key and value pairs, so you can use the data easily."
"Amazon Textract was easy to use."
"Amazon Textract is superior because it has features that allow you to use analytics or intelligent automation with the OCR; it will automatically identify key and value pairs, so you can use the data easily."
"Dialogue's personalization capabilities offer suggestions and recommendations specifically targeted to each shopper. The buyer's experience on our site is positive because we have over 4,000 products. While browsing through the website, Dialogue shows them the right product very quickly. This makes their life easier, therefore increasing their chances of purchasing."
"The content is embedded into the page. It is a seamless recommendation and the customer doesn't know it comes from a different source."
 

Cons

"They should provide an offline solution because in many areas in India and outside, there are clients facing Internet issues."
"They should provide an offline solution because in many areas in India and outside, there are clients facing Internet issues."
"Sometimes the tabular data does not process properly for complex tabular structures or complex tables."
"The product has not given correct results for me. It was not accurate, especially with handwritten items and documents with pencil marks, which Amazon Textract failed to identify correctly."
"Dialogue needs to have a dedicated Magento extension. This would have made our integration much easier."
"Dialogue needs to find more ways to have people engage with it. When customers' engagement is increased, it's amazing. At the moment, only about 10 percent of the traffic engages with it. We need it to be higher. If we can have more people use it in their journey, that definitely would make the general conversion rate higher."
 

Pricing and Cost Advice

Information not available
"It makes economical sense. Our customers are happy with the pricing."
"It is expensive."
report
Use our free recommendation engine to learn which Intelligent Document Processing (IDP) solutions are best for your needs.
867,676 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
39%
Computer Software Company
9%
Government
6%
Insurance Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Amazon Textract?
I did not think about the cost that much because we have to fulfill the customer's requirement. Whatever they demand, we do not think about cost at first. Whatever the cost involved, we will pay fo...
What needs improvement with Amazon Textract?
The main benefit of using Amazon Textract needs improvement, specifically when we extract the tabular data, it is very complicated to get its coordinate functions. We get the coordinates for child ...
What is your primary use case for Amazon Textract?
There was a use case for the healthcare domain where we have to process dental claims and EOB documents. For that document, we have to extract the information in the structured tabular format as we...
Ask a question
Earn 20 points
 

Comparisons

 

Overview

 

Sample Customers

Cambia, Change Healthcare, ClearDATA
L'Occitane, Sabon, GA-DE, :story
Find out what your peers are saying about ABBYY, UiPath, Automation Anywhere and others in Intelligent Document Processing (IDP). Updated: August 2025.
867,676 professionals have used our research since 2012.