

BMC TrueSight and AlertSite compete in the monitoring and event management solutions category. BMC TrueSight has a competitive edge, offering robust event management and diverse asset monitoring, though AlertSite stands out for its user-friendly configuration and rapid real-time alerts.
Features: BMC TrueSight provides integrated event management, Knowledge Modules for monitoring diverse technologies, and rule-based alert routing. It offers a unified platform for visibility across IT environments. AlertSite is recognized for its easy configuration, real-time alerts, and multi-step transaction monitoring, enhancing user experience with a responsive dashboard.
Room for Improvement: BMC TrueSight faces challenges in deployment complexity, resource consumption, and high costs. Its application monitoring and partner integration could improve, along with cloud monitoring capabilities. AlertSite needs enhanced documentation, support availability, reduced false alerts, and more UI flexibility. Security improvements are necessary for enterprise use.
Ease of Deployment and Customer Service: BMC TrueSight supports on-premises and private cloud deployments, which can be complex and resource-heavy. Customer service experiences vary, with some users noting delays. AlertSite offers more flexibility with public and hybrid cloud options. Although its support is generally responsive, 24/7 coverage improvements are needed.
Pricing and ROI: BMC TrueSight's complex license model can be costly, especially for large entities, though it offers potential IT operation savings. AlertSite, while also on the high side, provides reasonable value for its capabilities. Both demonstrate significant ROI through enhanced monitoring and reduced operational oversight.
| Product | Market Share (%) |
|---|---|
| BMC TrueSight | 1.0% |
| AlertSite | 0.4% |
| Other | 98.6% |

| Company Size | Count |
|---|---|
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
SmartBear's AlertSite is an application performance management and system monitoring software. AlertSite is an early warning system that users can rely on to monitor their websites, web apps, and APIs from any physical location as well as from within their private networks. It offers real-time alerting with root-cause analytics and robust reporting. AlertSite allows you to proactively monitor from an independent network of over 350 monitoring nodes worldwide.
Here are AlertSite’s 6 use cases:
AlertSite Features
AlertSite has many valuable key features. Some of the most useful ones include:
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
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