| Product | Mindshare (%) |
|---|---|
| Alchemer Mobile | 8.9% |
| Survicate | 2.9% |
| Other | 88.2% |
Increase app store ratings and reviews, identify the features customers want, and respond to customer feedback without disrupting your mobile users’ experience.
A successful mobile app has three stages of life – launch, adoption, and long-term retention and growth. Collecting and responding to in-app feedback will help mobile app owners increase the likelihood of having a successful product. Only Alchemer Mobile enables mobile teams to collect user feedback and insights across the entire lifecycle of their mobile apps.
And because you control who is prompted and when – using simple, non-intrusive prompts – you get the most valuable feedback without disrupting your users’ in-app experience. When you act on that feedback and respond to users, you quickly see increases in positive ratings and downloads, usage and response rates, and much higher ongoing retention rates.
Alchemer Mobile puts product managers, marketing, UX researchers, and customer experience professionals in control of when and how they gather actionable feedback to improve customer acquisition, adoption, and retention. This is why many of the biggest brands in the world, including CNN, JetBlue, eBay, Safeway, Marriott, and FanDuel, trust Alchemer Mobile to engage and understand their mobile customers for the life of their mobile apps.
Marketing, website conversion, product, and support teams use Survicate to capture and act on feedback from customers and prospects.
Surveys allow them to actively ask for feedback on websites, mobile applications, within digital products, via email and offline.
We monitor all Customer Feedback Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
