Alcatel-Lucent OpenTouch Enterprise Cloud vs Cisco Jabber comparison

The compared Alcatel-Lucent Enterprise and Cisco solutions aren't in the same category. Alcatel-Lucent Enterprise is ranked #8 in UCS , and holds a 6.1% mindshare in the category. Cisco is ranked #6 in UC , and holds a 4.4% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution.

Alcatel-Lucent OpenTouch En...

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Cisco Jabber

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100% willing to recommend

Alcatel-Lucent OpenTouch En...

Cisco Jabber

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alcatel-Lucent OpenTouch En...

Average Rating

0.0

Number of Reviews

Ranking in other categories

Unified Communications as a Service (8th)

Cisco Jabber

Average Rating

9.0

Number of Reviews

Ranking in other categories

Unified Communications (6th)

Mindshare comparison

While both are Convergence and VOIP solutions, they serve different purposes. Alcatel-Lucent OpenTouch Enterprise Cloud is designed for Unified Communications as a Service and holds a mindshare of 6.1%, down 7.2% compared to last year.
Cisco Jabber, on the other hand, focuses on Unified Communications, holds 4.4% mindshare, down 9.3% since last year.

Unified Communications as a Service Market Share Distribution
Product	Market Share (%)
Alcatel-Lucent OpenTouch Enterprise Cloud	6.1%
Microsoft Unified Communications as a Service	13.8%
Voice Services and Solutions	11.0%
Other	69.1%

Unified Communications as a Service

Unified Communications Market Share Distribution
Product	Market Share (%)
Cisco Jabber	4.4%
Cisco Unified Communications	9.8%
Kamailio SIP Server	8.5%
Other	77.3%

Unified Communications

Featured Reviews

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reviewer912129

Senior Technical Manager at a financial services firm with 501-1,000 employees

Stable, easy to set up, and works fine

Everyone in our company uses Cisco Jabber for phone calls and internal chat. We have around 1,000 users. For features like video conferences, schedules, and presentations, we use Microsoft Teams. It works fine feature-wise. The Cisco Jabber features that we use work okay. There are issues in…

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

17%

Financial Services Firm

10%

Healthcare Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

Alcatel-Lucent Rainbow vs Alcatel-Lucent OpenTouch Enterprise Cloud

Compared 54% of the time

Skype for Business vs Alcatel-Lucent OpenTouch Enterprise Cloud

Compared 46% of the time

More Alcatel-Lucent OpenTouch Enterprise Cloud Competitors

Skype for Business vs Cisco Jabber

Compared 47% of the time

Cisco Unified Communications vs Cisco Jabber

Compared 28% of the time

Digium Asterisk vs Cisco Jabber

Compared 26% of the time

More Cisco Jabber Competitors

Product Reports

No data available

Buyer's Guide

Unified Communications

December 2025

Download Cisco Jabber product report

Also Known As

Alcatel Lucent OpenTouch, OpenTouch

Jabber

Overview

Designed for companies with up to 1500 employees and 3000 devices, OpenTouch Business Edition powers a wide range of enterprise-grade unified communication services. Its single-server design is ideal for enterprises that want to reduce the cost and effort of managing new servers and don't want to install additional software with every new application deployment.

Alcatel-Lucent Enterprise

Cisco Jabber instantly interacts with instant messaging (IM) and presence; IP Voice and Video Telephony; Mobile Collaboration-Anywhere on Any Device; Communicate within other Web Apps, and Microsoft Office.

Cisco

Sample Customers

Bank of Africa (BOA) Group, Battistella S.p.A., Catholic Education Office, Centre National de la Danse (CND), Iona College, Rockville Centre School District, Sahara Computers, University of Johannesburg, Ville de La Tronche

Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG

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