Try our new research platform with insights from 80,000+ expert users

Alcatel-Lucent OpenTouch Enterprise Cloud vs Cisco Jabber comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alcatel-Lucent OpenTouch En...
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Unified Communications as a Service (8th)
Cisco Jabber
Average Rating
9.0
Number of Reviews
4
Ranking in other categories
Unified Communications (6th)
 

Mindshare comparison

While both are Convergence and VOIP solutions, they serve different purposes. Alcatel-Lucent OpenTouch Enterprise Cloud is designed for Unified Communications as a Service and holds a mindshare of 5.4%, down 6.6% compared to last year.
Cisco Jabber, on the other hand, focuses on Unified Communications, holds 4.7% mindshare, down 9.3% since last year.
Unified Communications as a Service Market Share Distribution
ProductMarket Share (%)
Alcatel-Lucent OpenTouch Enterprise Cloud5.4%
Microsoft Unified Communications as a Service15.6%
Ribbon Kandy Business12.1%
Other66.9%
Unified Communications as a Service
Unified Communications Market Share Distribution
ProductMarket Share (%)
Cisco Jabber4.7%
Cisco Unified Communications11.3%
Kamailio SIP Server9.2%
Other74.8%
Unified Communications
 

Featured Reviews

Use Alcatel-Lucent OpenTouch Enterprise Cloud?
Share your opinion
Fellipe Madureira - PeerSpot reviewer
We don't have to use an IP phone device all the time, and the productivity has been increased.
The most valuable features found are the Immersive Telepresence, Video Conference, VoIP Phone with video, Corporate Collaboration tools and UC services for mobile devices. They all help to improve the communication time within the company. This product makes my life much easier by shortening the distance between my boss and the rest of my team. More than half of the team I work with is located in another state, some 1,500 miles away. We can have meetings much more often due to this device, and in addition, it's possible to have meetings with other companies all over the world using WebEx and Jabber. We had a meeting with three other companies to discuss a new project via videoconference. Each company is located in different states in Brazil so we can save time and money. We had a drastic decrease of expenses by substituting videoconferences for work travel, so we rarely have to pay for tickets and hotel rooms for employees. The communication itself is the biggest asset and improvement in this case. It also has ability to choose which device the calls are sent to - an IP Phone or Cisco Jabber, although you should be logged into the network on an IP phone.
report
Use our free recommendation engine to learn which Unified Communications as a Service solutions are best for your needs.
872,778 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Manufacturing Company
14%
Healthcare Company
14%
Financial Services Firm
13%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Also Known As

Alcatel Lucent OpenTouch, OpenTouch
Jabber
 

Overview

 

Sample Customers

Bank of Africa (BOA) Group, Battistella S.p.A., Catholic Education Office, Centre National de la Danse (CND), Iona College, Rockville Centre School District, Sahara Computers, University of Johannesburg, Ville de La Tronche
Odeabank, Eagle Investment Systems, Pella Corporation, The Republican National Convention, avodaqAG