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3CX Live Chat vs Alcatel-Lucent OpenTouch Enterprise Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
55
Ranking in other categories
Virtual Meetings (10th), IP PBX (1st), Unified Communications (2nd), Live Chat (5th), Hosted and Cloud Based VoIP (5th)
Alcatel-Lucent OpenTouch En...
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Unified Communications as a Service (8th)
 

Mindshare comparison

While both are Convergence and VOIP solutions, they serve different purposes. 3CX Live Chat is designed for Live Chat and holds a mindshare of 7.1%, up 6.9% compared to last year.
Alcatel-Lucent OpenTouch Enterprise Cloud, on the other hand, focuses on Unified Communications as a Service, holds 5.7% mindshare, down 6.0% since last year.
Live Chat Market Share Distribution
ProductMarket Share (%)
3CX Live Chat7.1%
LiveChat20.7%
ChatX Live Assist 36511.4%
Other60.800000000000004%
Live Chat
Unified Communications as a Service Market Share Distribution
ProductMarket Share (%)
Alcatel-Lucent OpenTouch Enterprise Cloud5.7%
Microsoft Unified Communications as a Service16.1%
Ribbon Kandy Business13.7%
Other64.5%
Unified Communications as a Service
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Manufacturing Company
8%
Media Company
7%
Legal Firm
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise6
Large Enterprise2
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
What is your primary use case for 3CX Live Chat?
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from custom...
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Also Known As

3CX PBX
Alcatel Lucent OpenTouch, OpenTouch
 

Overview

 

Sample Customers

Information Not Available
Bank of Africa (BOA) Group, Battistella S.p.A., Catholic Education Office, Centre National de la Danse (CND), Iona College, Rockville Centre School District, Sahara Computers, University of Johannesburg, Ville de La Tronche
Find out what your peers are saying about Text, NICE, Comm100 and others in Live Chat. Updated: October 2025.
872,098 professionals have used our research since 2012.