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Alcatel-Lucent OpenTouch Enterprise Cloud vs Skype for Business comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alcatel-Lucent OpenTouch En...
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Unified Communications as a Service (15th)
Skype for Business
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
Virtual Meetings (5th)
 

Mindshare comparison

Alcatel-Lucent OpenTouch Enterprise Cloud and Skype for Business aren’t in the same category and serve different purposes. Alcatel-Lucent OpenTouch Enterprise Cloud is designed for Unified Communications as a Service and holds a mindshare of 3.0%, down 9.4% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 3.7% mindshare, down 13.0% since last year.
Unified Communications as a Service Mindshare Distribution
ProductMindshare (%)
Alcatel-Lucent OpenTouch Enterprise Cloud3.0%
AT&T Unified Communications as a Service11.3%
West Unified Communications as a Service10.0%
Other75.7%
Unified Communications as a Service
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Skype for Business3.7%
Zoom Workplace Business7.4%
Webex5.2%
Other83.7%
Virtual Meetings
 

Featured Reviews

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MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
18%
Construction Company
12%
Comms Service Provider
11%
Marketing Services Firm
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
 

Questions from the Community

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What is your experience regarding pricing and costs for Skype for Business?
If I think back, my experience with pricing, setup cost, and licensing involves accessing it through our Microsoft Enterprise Agreement which covers the whole Office suite including Skype for Busin...
What needs improvement with Skype for Business?
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mob...
What is your primary use case for Skype for Business?
My main use case for Skype for Business is internal communication across departments and between different government offices. We have staff spread across multiple locations in Malacca, and before ...
 

Also Known As

Alcatel Lucent OpenTouch, OpenTouch
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

Bank of Africa (BOA) Group, Battistella S.p.A., Catholic Education Office, Centre National de la Danse (CND), Iona College, Rockville Centre School District, Sahara Computers, University of Johannesburg, Ville de La Tronche
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.