IFS Cloud Platform and Agiloft Service Desk Suite compete in the enterprise software market. Data suggests that IFS Cloud Platform has an advantage in scalability and flexibility, while Agiloft Service Desk Suite is favored for its comprehensive configuration capabilities and user-friendliness, particularly appealing due to its competitive pricing.
Features: IFS Cloud Platform offers scalable business applications, integrating enterprise resource planning, supply chain management, and asset maintenance solutions. Agiloft Service Desk Suite provides a customizable service desk with contract management capabilities, known for its flexibility and automation. Agiloft's customization appeals to businesses seeking tailored solutions.
Ease of Deployment and Customer Service: IFS Cloud Platform provides a robust deployment model with strong technical support, focusing on larger enterprises with complex needs. Agiloft Service Desk Suite offers a simpler deployment experience, with efficient customer service suitable for small to medium-sized businesses. Agiloft is noted for its quick setup while IFS caters to more intricate requirements.
Pricing and ROI: IFS Cloud Platform has a higher initial setup cost but promises significant ROI through its comprehensive solutions for large enterprises. Agiloft Service Desk Suite offers a lower setup cost, appealing to budget-conscious organizations, and delivers ROI through rapid deployment and adaptability. Agiloft's pricing model emphasizes value for those seeking quicker returns and customization benefits.
| Product | Market Share (%) |
|---|---|
| IFS Cloud Platform | 1.8% |
| Agiloft Service Desk Suite | 0.7% |
| Other | 97.5% |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 9 |
| Large Enterprise | 10 |
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.
IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.
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