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Agiloft Service Desk Suite vs IFS Applications comparison

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Pricing and Cost Advice
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  • "Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."
  • "Pricing is an area that could be improved. They could be more competitive."
  • "IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."
  • More IFS Applications Pricing and Cost Advice →

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    Top Answer: 
    IFS PRODUCT PORTFOLIOS ARE BEST-FIT FOR THE FOLLOWING INDUSTRIES: AEROSPACE & DEFENSE – MILITARY OPERATORS, DEFENSE IN- SERVICE SUPPORT, COMMERCIAL AVIATION OPERATORS, 3RD PARTY MRO, A&D… more »
    Top Answer: 
    The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without… more »
    Top Answer: 
    IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing… more »
    Ranking
    37th
    out of 55 in Help Desk Software
    Views
    258
    Comparisons
    230
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    10th
    out of 55 in Help Desk Software
    Views
    4,605
    Comparisons
    3,200
    Reviews
    5
    Average Words per Review
    635
    Rating
    7.8
    Comparisons
    Also Known As
    Assyst
    Learn More
    Overview

    Top rated by analysts and users

    Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

    What we can do for you

    Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.

    Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

    Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.

    With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

    Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

    Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

    Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

    Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

    With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.


    “Agiloft is one of the most caring and responsive vendors that I have ever worked with”

    — Dave Ross, Cal Poly


    Get more information | Try it now | Request a demo


    What Makes Us Different

    • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
    • Available both as a hosted cloud solution and as an in-house deployment.
    • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
    • One affordable price that includes all features and functionality. No hidden fees, no surprises.

    IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use embedded digital innovation so that our customers can be their best when it really matters to their customers – at the Moment of Service™​​​​​​​. The industry expertise of our people and of our growing ecosystem, together with a commitment to deliver value at every single step, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,500 employees every day live our values of agility, trustworthiness and collaboration in how we support our 10,000+ customers. Learn more about how our enterprise software solutions can help your business today at ifs.com.

    Offer
    Learn more about Agiloft Service Desk Suite
    Learn more about IFS Applications
    Sample Customers
    EMC, ArcaTech Systems, Idera Pharmaceuticals, RBC, Affinity Service Group, Atrenta, DCG systems, ENKI, Hopkins County Board of Education, MVTS Technologies
    Carlsberg, Pukka, Aston Martin, Sky, China Airlines, Cimcorp, Mini, Pepsi.
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company42%
    Comms Service Provider14%
    Government9%
    Insurance Company7%
    VISITORS READING REVIEWS
    Computer Software Company33%
    Comms Service Provider21%
    Manufacturing Company6%
    Government5%
    Company Size
    No Data Available
    REVIEWERS
    Small Business45%
    Midsize Enterprise45%
    Large Enterprise9%
    Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2022.
    564,643 professionals have used our research since 2012.

    Agiloft Service Desk Suite is ranked 37th in Help Desk Software while IFS Applications is ranked 10th in Help Desk Software with 5 reviews. Agiloft Service Desk Suite is rated 0.0, while IFS Applications is rated 7.8. On the other hand, the top reviewer of IFS Applications writes "A cloud-based ERP solution with a useful maintenance module, but post-implementation support could be better". Agiloft Service Desk Suite is most compared with Zendesk Guide and Clarity SM, whereas IFS Applications is most compared with SAP ERP, Oracle E-Business Suite, ServiceNow, Microsoft Dynamics NAV and IBM Maximo.

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